Thank you for taking the time to make me aware of your concerns. Feedback like yours serves as a tool and lets me know what is working well and what is not. My goal is to see that our guests have an amazing experience during their stay and I truly apologize that wasn't your experience. Thank you for your loyalty and I hope you will choose Best Western Plus New Orleans Airport again so we can give you the hospitality you deserve.

Kumiko, thank you for this rating! We really appreciate you taking your time to leave this for us! We hope to see you soon!

このレビューをありがとう！ またお会いしましょう！

I'm truly sorry to hear about your negative experience during your visit to New Orleans. Your feedback regarding the management's behavior is concerning, and I sincerely apologize for any rudeness or unpleasantness you encountered. This is not the experience we strive to provide our guests, and we will address your concerns internally to ensure better service in the future. We appreciate you taking the time to share your thoughts with us, and we hope you'll give us another chance to improve your stay in the future. Thank you.

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the arrangement of the bedside lamps' power switch, which are operated by a on/off switch located at the entrance door. Your feedback is valuable, and we will consider ways to improve the accessibility and convenience of these features for our guests in the future. If there are any other aspects of your stay that you would like to discuss or if there's anything else we can assist you with, please feel free to let us know.

We are deeply sorry to hear about your negative experience with our staff. Providing excellent customer service is a top priority for us, and it's disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and will address this matter with our team to ensure that all guests are treated with the respect and courtesy they deserve. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.

We truly care about your experience with us during your stay. Thank you for choosing Best Western Plus New Orleans Airport for your travel needs. This will indeed help us improve for you and other future guests.I fully understand how you feel about not receiving the quality of service you expected. We are very sorry for that. Our staff will definitely do better next time. I have also forwarded your comment to our general manager for further attention. Our commitment is to deliver the most enjoyable experience every time. Sometimes our agents are assisting other guest around the property during breakfast hours. I apologize if they were not available during your timeframe at the desk.I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then!

Dear Karrie,We sincerely apologize for the unacceptable experience you encountered during your recent stay at our hotel. It is deeply disappointing to hear about the series of issues you faced, from the initial room assignment to the cleanliness and condition of subsequent rooms. Please accept our sincerest apologies for the inconvenience and frustration caused.Rest assured, we take your feedback seriously, and we will be conducting a thorough investigation into the issues you mentioned to ensure they are addressed promptly and effectively. Our guests' comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations on this occasion.We understand your decision not to stay with us again, but we hope you will consider giving us another opportunity to provide you with the exceptional experience we strive to deliver to all our guests. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything we can do to regain your trust.Thank you for bringing these concerns to our attention, and we sincerely apologize for any inconvenience caused.Warm regards,