Hi David! We are so happy to hear that you enjoyed your stay. We hope to have you back!

Thank you Kevin for the review, and congratulations on your child's graduation! I am glad that you enjoyed the resort-style accommodations and the local attractions. I do apologize if the location was difficult to get to without a car, the airport certainly is a bit of a drive away. When you return please don't hesitate to ask our front desk agents for suggestions on transportation and they will be happy to make any 'insider' suggestions they may have! We hope to have you back one day soon! Robyn Yenney, Guest Relations Manager

Dear Marvin & Brenda, Thank you for the fantastic rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

Dear Hamid, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our lakeside property and that you found our amenities to your liking. Our staff takes great pride in providing friendly and attentive service, and we're glad to hear that it made a positive impact on your experience.We hope to have the pleasure of welcoming you back for another memorable stay in the future!

Dear Jenifer, Thank you so much for your glowing review! We are thrilled to hear that you had an amazing experience from start to finish during your stay with us. It's wonderful to know that our attention to detail and exceptional service made such a positive impression on you.We're sorry to hear that you didn't fully enjoy the town, but we're delighted to hear that your experience at our hotel surpassed expectations. We can't wait to welcome you back on your next visit, and we'll do everything we can to ensure another incomparable experience!

Dear Yao,We're thrilled to receive a perfect rating from you! Your satisfaction is our top priority, and we're glad to hear that you had such a positive experience with us. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to have you back for another fantastic visit!

Dear Mark, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your comments are important to us, and we take them seriously so If there's anything specific you'd like to discuss or if you have any feedback, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

Dear Monica,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Thank you so much for your wonderful rating! We're thrilled to hear that you had a great experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Dear Lorne, We're genuinely sorry to hear about the disappointing experience you had with the shower during your stay. We understand how this can affect your overall stay. We'll certainly look into the water flow issue on the second floor to ensure that it's promptly addressed. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make it right for you during any future visits.

Dear Denise,Thank you for your lovely feedback! We're thrilled to hear that you enjoyed your stay with us and that you found the beds comfortable and the views stunning. We look forward to welcoming you back again in the future!

Dear Erland,Thank you for your feedback and for highlighting what you enjoyed about our property. We're glad to hear that you found our location convenient and that you had a positive dining experience with us. However, we apologize for any inconvenience caused by the room finishing and the issue with the barn-style door. Your comments will be shared with our maintenance team for improvement. We're pleased that you found the beds comfortable and enjoyed the view of the water. We appreciate your patronage and hope to welcome you back for an improved experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Dear Melina,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the peacefulness of your room and the beautiful lake views. Your satisfaction is our priority, and we look forward to welcoming you back for another serene stay in the future!

Dear Mark,Thank you for sharing! We're thrilled you enjoyed your lake-view room, convenient parking, and our location's easy access to town. We look forward to welcoming you back soon!

Dear Bryan,Wow! Thank you so much for your review. We are over the moon that you were this pleased with your stay!We hope that you choose our hotel again next time you visit Nelson!

Hi Sebastien,Thank you! We're thrilled you enjoyed the great views, cleanliness, and good food. We can't wait to welcome you back soon!

Dear Angelina,Thank you for your rating. We appreciate your feedback and are always working to improve our guests' experiences. If there's anything specific we can do better, please let us know. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

Hi Lindsay,Thank you for your feedback! We're delighted you enjoyed our beautiful location and the convenience of being within walking distance to the shopping area. We hope to welcome you back again soon for another enjoyable stay!

Hi James,Thank you for your rating. We appreciate your feedback and hope to make your next stay even better. If there's anything specific we can improve, please let us know. We look forward to welcoming you back soon!

Hi Kevin,We're thrilled to hear that you enjoyed our location! Thank you for sharing your feedback. We hope you had a wonderful stay, and we look forward to welcoming you back again soon. If there's anything else we can assist you with, please don't hesitate to let us know.

Dear Pamela, Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that overall, you had a positive experience. If there are any specific areas you believe we could improve or any additional comments you'd like to share, please feel free to reach out. Your insights are valuable as we continually strive to enhance our services. We look forward to the opportunity to host you again in the future.

Hi David,Thank you for your positive feedback! We are so pleased that you enjoyed your stay.We look forward to your return!

Hi Bailee,I have left a voicemail message for you but I just wanted to extend our apologies for the miscommunication on our part. While we do require a credit card for incidentals (including pre-paid stays), we do not charge for these reservations. I have requested a refund to you from Expedia, but in the meantime, if you would like to discuss anything in further detail, please call me directly at 250-352-7222.Thanks,

Dear Tyler,Thank you for sharing your experience with us. We're sorry that the coffee shop was closed during your stay; we understand how disappointing that can be. We will have a brand new cafe opening this spring though! We appreciate your openness to trying it despite local recommendations. We strive to provide quality dining experiences, and we'll take your comments into consideration for future improvements. We understand that pricing can be a concern, and we continuously strive to offer fair value for our services. If there's anything else we can do to enhance your stay, please let us know. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.

Dear Krzysztof,We appreciate your feedback, and we're pleased to hear that you found the place nice. If there are specific aspects you enjoyed or any suggestions you have for us to enhance your experience, please feel free to share. Your input is valuable, and we look forward to the possibility of hosting you again in the future. Thank you for choosing our location!

Dear Stuart,We're pleased to hear you found our location convenient for walking around! If there are particular aspects you appreciated about the location or any suggestions you'd like to share, we'd love to hear them. Your feedback is important, and we look forward to the chance to host you again in the future. Thank you for choosing our hotel!

Dear Matthew, Thank you for rating your recent stay with us. We appreciate your feedback and are glad to see that you had a positive experience overall. If there are any specific areas where you believe we could improve and enhance your experience in the future, please do not hesitate to let us know. Your satisfaction is our top priority, and we look forward to welcoming you back for an even better stay next time.

Dear Kara-Lee,Thank you for the positive feedback! We're delighted to hear that you found the hotel updated, nice and clean. If there are specific aspects you loved about your stay or any suggestions you have for us, feel free to share. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another enjoyable experience in the future. Thank you for choosing our hotel!

Dear Jeff,Thank you for the outstanding 10/10 rating! We're delighted to hear about your positive experience. If there are particular aspects you appreciated during your stay or any feedback you'd like to provide, please feel free to share. We value your input and hope to have the pleasure of hosting you again for another exceptional stay. Thank you for choosing our hotel!

Dear Carla,Thank you for the 4/5 rating! We appreciate your feedback. If there are specific areas where we can improve or if you have any suggestions to enhance your experience during future visits, please feel free to share. Your satisfaction is important to us, and we look forward to the opportunity to provide an even better experience next time. Thank you for choosing us!

Dear Emmanuelle,Thank you for sharing your feedback about your stay. We're glad to hear that you enjoyed the great location. However, we sincerely apologize for the inconvenience caused by the dogs in the adjacent room. We understand that barking can be disruptive and impact your experience negatively.Your comments are important to us, and we will take steps to address the issue and ensure a more peaceful environment for our guests. If there's anything specific you'd like us to address or if there are ways we can enhance your experience during future stays, please feel free to let us know. We appreciate your input and hope to have the opportunity to better serve you in the future. Thank you for choosing our location.

Dear James,It's wonderful to hear that you had a positive experience with the staff! If there's anything specific you appreciated or if you have any additional feedback to share, feel free to let us know. We appreciate your kind words and look forward to the opportunity to welcome you again in the future. Thank you for choosing our hotel!

Good day,Thank you for the perfect 10/10 rating! We appreciate your positive feedback. If there's anything specific you enjoyed during your stay or any suggestions you have for us, please feel free to share. Your satisfaction is important to us, and we look forward to welcoming you back for another excellent experience in the future. Thank you for choosing our hotel!

Dear James,That's wonderful to hear! We're thrilled that you enjoyed the food at the attached restaurant. If there's anything specific you loved about the dining experience or any suggestions you have for us, feel free to share. We appreciate your positive feedback and hope to have the pleasure of serving you again in the future. Thank you for choosing us!

Hi Kamesh,We strive to better our services everyday and we greatly appreciate your feedback of your stay.Just for future references, we do provide tooth brushes and toothpaste as well as water bottles upon request. We also have combs, eye mask, shaving kit, bath minerals, shower caps, etc. Bath robes and slippers are present in all our Lakeside rooms, Prestige level rooms, and Designer Suites but is available to any guest upon request. Our front desk is available 24/7 to assist our guests with any concerns.We hope to see you here in the future. Best regards,Sheila

Dear Jocelyne, Thank you for choosing to stay with us and for taking the time to provide your feedback. We're glad to see that you had a positive experience during your visit.If there are any specific aspects you'd like to highlight or if there's anything we can do to turn your next stay into a perfect 10, please let us know. We value your input and hope to welcome you back for another great stay.

Dear Catherine, Thank you for choosing The Prestige Lakeside Resort for your stay, and we appreciate you taking the time to submit your rating! We're glad you had a positive experience with us. If there's anything specific you enjoyed or any suggestions for improvement, we'd love to hear more about your stay.We look forward to welcoming you back on your next visit.

Hi Crystal,Thank you so much for you wonderful review. We are delighted you had a great time staying with us. We look forward to your future bookings!Best regards,Sheila

Thank you for your positive words! We are so happy that you were satisfied with your stay!Looking forward to your return,

Dear Sukhpal,Thank you for your rating. We are glad you enjoyed your overall stay. If you have any feedback that you would like to share to help us improve in any areas, please do not hesitate to reach us.Look forward to hosting you again,

Dear Danielle,Thank you so much for taking the time to share your wonderful experience at The Prestige! We are delighted to hear that we could contribute to making your anniversary a special and memorable occasion.It warms our hearts to know that our team's efforts to accommodate your scheduling change did not go unnoticed. Creating unforgettable moments for our guests is our utmost priority, and we are thrilled to learn that you felt we went above and beyond to meet your expectations. It's our pleasure to provide those extra touches to enhance your stay and make it truly exceptional.Your kind words about our friendly and accommodating staff mean a lot to us. We strive to create a welcoming and hospitable environment, and it's rewarding to know that our team made a positive impact on your experience.We genuinely appreciate your feedback, and we hope to have the pleasure of welcoming you back for more special occasions in the future.Warm regards,

Dear Jaida,Thank you your feedback. We are glad that you overall enjoyed your stay. If there is anything you would like to tell us that could have made it better, please do not hesitate to let us know.Thanks for staying!

Hi Charles,Thank you so much for your amazing review. We are delighted you had a great stay with us. We look forward to your future stay.Best regards,

Dear Diana, We are sincerely sorry to hear about your disappointing experience during your recent stay. Your feedback is crucial to our continuous improvement, and we genuinely apologize for falling short of your expectations. If you could provide more details about the specific issues you encountered, it would be immensely helpful for us to address and rectify the shortcomings. Our aim is to ensure our guests have a positive and comfortable stay, and we regret any inconvenience you may have faced. We value your feedback and hope to have another chance to provide you with the exceptional experience you deserve.

Hi Jeffrey,Thank you so much for your amazing review. We are delighted you had a great stay with us. We look forward to your future stay.Best regards,

Dear Debbie, Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything you loved in particular or any special moments that stood out, feel free to share them with us. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

Dear Murry, Thank you for choosing to stay with us and for taking the time to provide your rating. We're pleased to hear that you had a positive experience. If there's anything specific that contributed to your rating or if you have any suggestions on how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Hi Valerie,Thank you for your amazing review! We are delighted you had a great stay with us.We look forward to your future bookings with us.Best regards,Sheila