Friendly staff, reasonable restaurant, adequate room. Good value and peacock as well to wake you in the morning! Will stay there again.
Simon
2024 年 11 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Kalaba
2024 年 11 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are friendly and helpful
Kalaba
2024 年 11 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
XINLING
2024 年 12 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good,but in the suburbs
XINLING
2024 年 12 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Grace
2024 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very clean, nice, and beautiful! I loved those impalas who walked around the premises and the peacocks! Loved the clean rooms with all the new bedings and nice and comfortable furniture! Loved it!!! It was much better than my expectations!
Grace
2024 年 5 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Martin Z
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス
My parent loved thanks.
Martin Z
2024 年 5 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
SIMON
2026 年 1 月 9 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding my recent stay, which was booked through Hotels.com.
While Hotels.com is generally a reliable platform, my experience at the hotel was extremely disappointing and stressful due to poor handling of payment verification and communication.
Upon arrival for check-in, I was asked to wait for over one hour while the hotel attempted to confirm my payment. Despite presenting clear proof of payment, I was repeatedly asked to provide the same information multiple times. I was informed that I could remain at the hotel while they tried to confirm the payment with Hotels.com.
The following day, I was advised that the accountant wanted to speak with me. I went to the reception and waited for more than 30 minutes; however, he did not attend. I was then informed that I would need to pay again because the hotel claimed that payment from Hotels.com had not been received. I explained that this is the payment method I consistently use and that if there was an issue, the hotel should contact Hotels.com directly or allow time for the payment to be processed. I also showed proof indicating that the payment was still “in progress.”
Despite this, I continued to be pressured to make an additional payment. Furthermore, I was asked to pay extra for breakfast for another person, which added to the frustration of the situation.
Overall, the experience was unprofessional, inconvenient, and far below acceptable hospitality standards.