外観

ハイアット プレース ナッシュビル ブレントウッドの口コミ

3 out of 5

口コミ

8.4

とても良い

評価 10 - 1007 件の口コミ中 511 件が非常に良い" "
評価 8 - 1007 件の口コミ中 264 件が良い" "
評価 6 - 1007 件の口コミ中 115 件が普通" "
評価 4 - 1007 件の口コミ中 72 件が不満" "
評価 2 - 1007 件の口コミ中 45 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Robert,Thank you for choosing to stay at Hyatt Place Nashville Brentwood. We're glad to see your positive rating and appreciate your support. We're looking forward to welcoming you back on your next visit to Nashville!Best regards,Hyatt Place Nashville Brentwood Team

2/10 (非常に不満)

George

気になった点 : 清潔度、施設のコンディションと設備
The property was awful
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
George, thank you for sharing your thoughts. It is disappointing that the property did not meet your expectations. Your feedback is important and will be reviewed by our team for future improvements.

8/10 (良い)

William

出張, カップルで旅行
良かった点 : スタッフとサービス
not what the pictures looked like
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
William, thank you for your feedback about the pictures. Hyatt Place Nashville Brentwood always aims to provide a consistent experience for our guests. We appreciate your input and will review your comments with our team. We're delighted you chose to stay with us and hope to welcome you back soon.

6/10 (普通)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were only there one night. The bathroom was the smallest we have ever seen. The $8 per night parking fee is ridiculous.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Robert, thank you for choosing to stay with us for your brief visit. We're sorry the bathroom size did not meet your expectations and that you were unhappy with the parking fee. Your feedback is appreciated and will help us improve.

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were very impressed!! We had originally booked our stay with Comfort Suites but when we arrived close to midnight after a 9 hour drive with children we noticed their AC was not working properly or at all. The elevator and phone system was broken, the room they offered was on the third floor. I am a senior with heart issues, arthritis, prosthetic hip and lower leg ankle. So we scrambled to find somewhere to stay last minute. The Hyatt Place was very professional, kind, welcoming and provided us with a lovely 6th floor room, great view, great a/c and phone system that works just fine. The breakfast is extraordinary. Now, wherever I go I will look for a Hyatt Place first. Such a truly fabulous experience !! Thank you!!
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Patricia, the Hyatt Place Nashville Brentwood was delighted to welcome you and your family following the unexpected challenge you faced. We're glad our team members delivered in their promise of professionalism and comfort, ensuring you had a pleasant stay. Your praise for our breakfast selection and well-functioning amenities brings joy to us. We look forward to being your first choice when you travel, delivering many more fabulous experiences. Thank you for your glowing feedback!

10/10 (非常に良い)

Martine、Saint Bernard

カップルで旅行
Very nice clean room. Bathroom was a tight squeeze. Breakfast was good All in all a nice stay
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Martine, it's wonderful to hear you enjoyed your stay at Hyatt Place Nashville Brentwood and appreciated our clean rooms and tasty breakfast. We acknowledge that bathrooms may seem compact, and we're always working towards improvements. We're thrilled you had a nice stay, and look forward to welcoming you back in the future.

10/10 (非常に良い)

yeon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice location and view. Breakfast was fresh, tasty and awesome.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Yeon, it's wonderful to know that you appreciated the location and panorama that Hyatt Place Nashville Brentwood has to offer. We're thrilled you found our breakfast to be delightful and satisfying. Your positive comments are what we aim for every day. We'd love to welcome you back on your next trip to Nashville.

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Jessica, thank you for your high rating of Hyatt Place Nashville Brentwood. We're thrilled to hear your stay met your expectations and look forward to welcoming you back on your next trip to Nashville.

6/10 (普通)

Jeff

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Old smelly carpet
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Jeff, we're sorry to hear about your experience with the odor in your room. We ensure to maintain high standards of cleanliness, and it's disappointing to know we fell short in this respect. We will certainly address this matter with utmost seriousness, as we constantly strive to improve our guest experience.

10/10 (非常に良い)

Sani

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend!
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Sani, it's fantastic to hear that you would highly recommend Hyatt Place Nashville Brentwood. We greatly appreciate your positive sentiment and hope to serve you again on your next visit to Nashville.

8/10 (良い)

Lora

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What we did not like was no hot water in our room one morning, where we took cold showers/baths. It was remedied later. Also, we didn't like being told that there was an $8/day fee for parking in the parking lot.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Lora, it's unfortunate to hear about the issue with hot water and the misunderstanding regarding our parking fees at Hyatt Place Nashville Brentwood. We are glad to know the problem with the water was resolved promptly and would like to provide further clarification on our parking policy. We are committed to delivering a seamless experience to all our guests and hope to welcome you back for a significantly improved stay in the future.

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Thomas, thank you for choosing Hyatt Place Nashville Brentwood. We are thrilled to hear that you had a wonderful experience with us. We truly value your feedback and we look forward to welcoming you back in the near future.

10/10 (非常に良い)

Brittany、West Warwick

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We checked in at 9:30 pm after driving 12 hours. Staff was friendly, gave a local 24 hour pizza place recommendation, it was ok but definitely not worth the money. We were so tired we just ate it regardless. The rooms were huge !! Beds comfy and air blew cold. Breakfast was basic nothing special. We didn’t end up eating it.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Brittany, it's wonderful to hear that you found our team members at Hyatt Place Nashville Brentwood to be friendly and accommodating. We're pleased that you appreciated the sizeable rooms, comfortable beds, and optimal air conditioning. We take note of your comment on our breakfast service, and we are constantly trying to improve these offerings. Thank you for choosing to stay with us during your visit, and we hope to welcome you back soon.

8/10 (良い)

Lisa

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Lisa, thank you for staying at Hyatt Place Nashville Brentwood and taking the time to rate us. We are pleased to note your satisfaction and look forward to welcoming you back on your next visit. Warm regards.

6/10 (普通)

KIMBERLY、AMHERSTBURG

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Kimberly, your feedback with the rating is appreciated, even in its brevity. Please consider sharing more about your experience so continual improvements can be made. We hope to see you again. Thanks for choosing to stay with us.

10/10 (非常に良い)

Angela

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kevin checked us in and he was very polite and professional. He explained the policy in detail and really made us feel welcomed.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Angela, it's heartening to hear that you were welcomed warmly by Kevin upon arrival. Your kind comments about his professionalism and attentiveness will certainly be passed along. We're thrilled the check-in experience at Hyatt Place Nashville Brentwood was memorable for you. Thank you for taking the time to share your positive experience, and we can't wait to welcome you back.

10/10 (非常に良い)

brandon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a very nice stay. Me and my wife had a great time.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Brandon, it's wonderful to hear that you and your wife enjoyed your time at Hyatt Place Nashville Brentwood. We appreciate your lovely feedback and look forward to your next visit.

8/10 (良い)

Linda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful area.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Linda, it's fantastic to hear you admired the location of Hyatt Place Nashville Brentwood. We are surrounded by beauty and it's always pleasing when our guests appreciate that. We hope you'll consider us next time you're in the area!

10/10 (非常に良い)

Lori

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to restaurants
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Lori, it's wonderful to know that you appreciated Hyatt Place Nashville Brentwood's convenient location near numerous eating establishments. We hope that during your next visit, you will have additional time to explore other facilities and offerings. Thank you for choosing us, and we look forward to welcoming you back.

10/10 (非常に良い)

Wally

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Felt very welcomed when checking in.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Wally, it's delightful to hear that you had such a welcome experience at Hyatt Place Nashville Brentwood. Your comfort upon arrival is a top priority for our team members. We're glad we could set the right tone for your stay. We look forward to seeing you again soon.

10/10 (非常に良い)

Lori

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Having never stayed at a Hyatt Place before, this was outstanding. Well maintained property, staff were friendly, accommodating to give advice on places to see around the area and dining suggestions. Rooms were very nice, quiet, clean and comfortable. Definitely will stay here again
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Lori, it's great to hear your first experience at Hyatt Place Nashville Brentwood exceeded your expectations. Our team members take pride in maintaining a welcoming environment and offering valuable local insights. We're delighted the tranquility and cleanliness of our rooms added to your comfort. Your positive feedback is much appreciated, and we're excited to welcome you back in the future.

8/10 (良い)

Sierra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The shampoo and bathroom soaps were empty and I did not like the charge for parking.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Sierra, we appreciate your feedback. It's regrettable to hear about the inconvenience you faced concerning the toiletries and parking charges. Be assured, your comments have been noted and will be reviewed seriously to enhance every guest's stay at the Hyatt Place Nashville Brentwood. Thank you for bringing these matters to our attention.

10/10 (非常に良い)

Erica

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is very conveniently located. It was clean and the staff was very helpful. I was very pleased with how spacious and clean the room was. I will definitely be back.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Erica, it's wonderful to hear that your stay at Hyatt Place Nashville Brentwood met your expectations in terms of cleanliness and room size. We're pleased to know our well-located hotel and excellent team members added convenience to your stay. We're eagerly awaiting your next visit. Safe travels until then!

2/10 (非常に不満)

Grayson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
We appreciate the feedback, Grayson.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 (非常に良い)

Juanita Coel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and quiet with great breakfast.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Juanita, thank you for your glowing review of the Hyatt Place Nashville Brentwood. We're so glad you found the property to be well-maintained and tranquil, and that our breakfast selection was to your liking. Your satisfaction is important to us, and we're thrilled to know we exceeded your expectations. We look forward to welcoming you back during your next visit to Nashville.

10/10 (非常に良い)

Randall

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Close to stores and a good place to stay to get to Nashville without staying in the business of Nashville.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Randall, it's great to hear you appreciated the convenient location of Hyatt Place Nashville Brentwood with its close proximity to stores and easy access to Nashville's vibrant heart without the rush. We're thrilled it added to the enjoyment of your stay. Thank you for choosing us and we hope to welcome you back in the near future.

8/10 (良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay while saving $$ from downtown hotels.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Robert, we're delighted to hear that you found Hyatt Place Nashville Brentwood to be a great place to stay and a cost-effective alternative to downtown options. We take great pride in offering exceptional services without compromising on affordability and we're glad this aspect resonated with you. We hope to welcome you back in the future.

10/10 (非常に良い)

zully

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Zully, thank you for the fantastic rating! The team at Hyatt Place Nashville Brentwood is thrilled you had an excellent stay. We look forward to welcoming you back soon!

2/10 (非常に不満)

Edwina

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
was surprised by a $8.74 charge on my card after prepaying for the room before check-in
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Edwina, it's disheartening to learn about surprise charges appearing on your card. While payment-related matters can sometimes be complex, we always aim for transparency. We encourage you to connect with our finance department for a detailed breakdown and resolution. We hope this experience doesn't diminish your overall perception of our services and wish to accommodate you better in the future.

10/10 (非常に良い)

Sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for taking the time to leave this wonderful rating, Sean! We hope to see you again soon at Hyatt Place Nashville Brentwood so we can share yet another amazing experience!

10/10 (非常に良い)

Mário Luna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quartos limpos e bom café da manhã
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Mário, ficamos muito felizes em receber seu feedback positivo sobre o Hyatt Place Nashville Brentwood. Os membros da nossa equipe se esforçam para garantir um ambiente limpo e um delicioso café da manhã para nossos valiosos hóspedes. Aguardamos sua próxima estadia conosco.

8/10 (良い)

M&K

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
M&K, thank you for taking the time to rate your stay at Hyatt Place Nashville Brentwood. It's encouraging to know you had a satisfying experience. Your feedback is important to us and we do hope to have the opportunity to host you again in the future.

8/10 (良い)

Lucy

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed the complimentary Breakfast. Many options, staff cleaned and replenished food often. Front desk staff were very friendly.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 25 日)
Lucy, thank you for sharing your experiences at Hyatt Place Nashville Brentwood. We're pleased to hear you enjoyed our comprehensive breakfast and frequent replenishment. Your kind words about our front desk team members are appreciated. They always strive to provide friendly and outstanding service to our guests. We look forward to welcoming you back to our hotel in the near future.

10/10 (非常に良い)

Brian

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Brian, it's fantastic to hear you had an excellent experience at Hyatt Place Nashville Brentwood. We sincerely appreciate your perfect rating and are glad we were able to exceed your expectations. We can't wait to welcome you back on your next visit to Nashville.

10/10 (非常に良い)

karen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, the sheets smell clean and the mattress was so comfy!! You get more than what you pay for! Breakfast was good too!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Karen, thank you for sharing your excellent experience at Hyatt Place Nashville Brentwood. It's fantastic to know that you cherished our immaculately clean surroundings, comfortable mattresses, and satisfying breakfast. We aim to provide exceptional value and are glad we exceeded expectations. Do visit us again for another wonderful stay!

4/10 (不満)

Joscelyn

2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Joscelyn, we are sorry to hear that your stay didn't meet expectations. Your satisfaction is important to us and we appreciate your feedback as it helps us aim for continuous improvement. We hope you will give us another opportunity to serve you in the future.

4/10 (不満)

Joscelyn

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
This was our second time at this property and unfortunately, our room was not cleaned properly this time. When pulling out the bed from the couch we found a used condom wrapper. We also found an eye lash on the sink counter. The staff was nice and brought us new sheets, but we weren't offered a new room. We were so disappointed. Also, the number sign to our room was broken. We most likely won't be staying here because of this. But the staff was friendly and the breakfast was good.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Joscelyn, it's regrettable to hear about your last stay. It seems like the cleanliness of your room and an issue with the room features were sources of discomfort. Our priority is normally to provide a pristine and welcoming environment. We appreciate your patience with our team members who tried to correct the situation by offering clean sheets. It's good to hear that their friendliness and the quality of our breakfast were positive aspects. Feedback like yours helps us improve and we hope to get the chance to provide a better experience in the future.

8/10 (良い)

Nagananda

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for the great rating!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Nashville Brentwood. We'd like to share an even better experience with you soon.

10/10 (非常に良い)

joe

2024 年 4 月に 1 泊滞在

4/10 (不満)

Caitlyn

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Caitlyn, we noticed you left a rating for us without any detailed feedback. We deeply regret if any aspect of your experience at our hotel didn't meet expectations. Providing a high standard of service is our goal and knowing where we can improve is essential. We invite you to share more about your stay, allowing us to address your concerns. We look forward to hearing from you soon.

8/10 (良い)

Lauree

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk was super friendly!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for the 4-star rating, Lauree!We are delighted to see that you had a wonderful time at Hyatt Place Nashville Brentwood. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 (良い)

Seaford

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Didn't appreciate the $8 parking fee. Made no sense. It was a parking space outside... Why charge?
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Seaford, we're glad to see you had a generally positive experience at Hyatt Place Nashville Brentwood. Your feedback regarding the parking fees is noted and appreciated. The cost associated helps maintain the parking facilities ensuring they are clean and safe. We appreciate your understanding and hope to welcome you back in the future.

8/10 (良い)

H.

Nice stay for a decent price.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
H, it's wonderful to hear you appreciated your experience at Hyatt Place Nashville Brentwood! We're delighted you found us to be a good value. Do consider us for your future travels to Nashville.

4/10 (不満)

Mark

出張, カップルで旅行
This is an older hotel. Carpets are old and stained. We had to pay to park in a nearly empty parking lot.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Mark, we regret to hear that certain aspects of your stay did not meet your expectations. We continually aim to refurbish our facilities to deliver a comfortable experience and the car park charges are set to ensure top maintenance of the area. Your commentary has been noted for further consideration as we work to improve our guests' satisfaction.

10/10 (非常に良い)

Clair

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property exceeded expectations. The staff fabulous. Kelli at front desk treated us like family. Ok better than family, smiles, help anything she was great
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Clair, it sounds like your experience at Hyatt Place Nashville Brentwood was truly exceptional! It's wonderful to hear Kelli at the front desk went above and beyond to treat you like family - or even better. We strive to deliver this level of service to all guests and it's delightful to know your stay reflected this. We're looking forward to welcoming you back next time you're in Nashville.

6/10 (普通)

Avinash

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
very old and rusty rooms, breakfast was a mess, not a single item was even labelled and people couldn't figure out what the items were (ex- waffle batter, apple juice filled in a clear jug, etc). They were running out of coffee at 9am but breakfast ends at 10. Had to get coffee elsewhere
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Avinash, thank you for taking the time to share your recent experience. It's unfortunate to hear that you found our accommodations less than satisfying, and had some issues navigating the breakfast offerings. Normally, our culinary team is diligent about restocking, especially during key service hours such as breakfast. Your candid feedback helps us pinpoint areas where we can improve. We hope for another opportunity to serve you again in better conditions.

4/10 (不満)

Vilen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Pros: Pretty clean for the price. Cons: Old, old, old... No microwave!!! in the room. WTH? Literally NO ANY table or place to put my laptop!!! I came in a work trip and i couldn't use productively my laptop (had to hold it on my knees). And the room is for 2 people. WTH? No chairs in the room!!! WTH? Everything is very minimalistic. I stayed in Hyatt before (other places) and they looked much newer and more equipped compared to this one. A $60 room in a regular hotel is more equipped than the one i got.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Vilen, we appreciate your feedback and regret to hear that our accommodations did not meet your expectations. A lack of modern amenities can certainly impact your stay, particularly on a work trip. We understand the importance of having conveniences like a microwave or a functional workspace in the room. Our apologies if you found the minimalistic approach in these rooms less than suitable for your needs. Please rest assured that we take your concerns seriously and will evaluate them for future improvements. Thank you for giving us the opportunity to improve and for considering us for your lodgings in the past. We hope to have the chance to deliver a more satisfactory experience on your next visit.

10/10 (非常に良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I absolutely loved every single thing about the stay! All of the staff was amazing!!
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Catherine, thank you for sharing your delightful experience at the Hyatt Place Nashville Brentwood. We're pleased to hear how much you appreciated every aspect of your stay. It's wonderful to hear your positive comments about our amazing team members. We're excited to welcome you back in the future.

2/10 (非常に不満)

Christina

出張
気になった点 : 清潔度、施設のコンディションと設備
When we booked on expedia it showed free parking but when we got to hotel they charged $8 a day -ridiculous to charge parking at your own facility. the place was dirty stains on sheet crumbs around sink clearly not a white glove approval. i have photos I can send your way being part of the hyatt chain this definitely is not what we expected- this place needs inspected and i will not refer anyone to this hotel chain
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Christina, we regret hearing about your experience, notably in regard to parking fees and the cleanliness of your room. All the points you've raised regard areas we strive to excel in, so your feedback is crucial. We'd appreciate it if you could share any photos you have through the appropriate channels, as it helps us identify areas for improvement. Your expectations being part of our chain are ones we aim to meet, and we'd like to assure you that your feedback will be taken seriously. We hope to have the opportunity to better serve you in the future.

10/10 (非常に良い)

Emily

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a very nice hotel with a modern, updated and clean feel. They also have a great breakfast spread. My family and I were only there for one night and didn’t get experience everything, but I’d happily stay there again.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Emily, it's wonderful to hear that you and your family enjoyed your short stay at Hyatt Place Nashville Brentwood. We're pleased that you appreciated our clean, modern updates, as well as our extensive breakfast offerings. Your eagerness to return is the highest compliment we could receive. Looking forward to your next visit, as there's so much more to experience at our hotel.