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3 out of 5

口コミ

8.4

とても良い

評価 10 - 1039 件の口コミ中 560 件が非常に良い" "
評価 8 - 1039 件の口コミ中 265 件が良い" "
評価 6 - 1039 件の口コミ中 116 件が普通" "
評価 4 - 1039 件の口コミ中 57 件が不満" "
評価 2 - 1039 件の口コミ中 41 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Dawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location to all the music, walking distance
2024 年 4 月に 2 泊滞在

6/10 (普通)

Benjamin、saginaw

家族旅行
気になった点 : スタッフとサービス、設備とサービス
Took hour to check in room was not ready at check in time one staff said not cleaned one said computer ear
2024 年 5 月に 3 泊滞在

6/10 (普通)

Darren

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Sorry they took cleaning to far as the room smelled of bleach and would not dissipate all day or night. No conditioner in the shower means they spent little time making sure the room was properly prepared for their guests. Door was bent so had to slam door to make it shut. Facility is old and tired and staff just seems worn out.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Mary

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
It was 90 degrees out but pool was not open. Disappointed. Then valet parking was more than advertised. It was $42 when I booked but they charged me $55.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Jingyi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s the best Holiday Inn I’ve ever lived in, the staff are amazingly friendly, they have a number to text, you can ask for service and help with them. The drain of the tub was clogged, I texted them and the super was sent immediately to fix it. You can store your luggage before checkin and after checkout when you enjoy the city. The breakfast is served between 6:30am and 9:30am, the place is clean and grand, the breakfast is yummy too.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Austin

カップルで旅行
良かった点 : 清潔度、設備とサービス
Close to downtown. Hotel breakfast was nice.
2024 年 5 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Austin, thank you for your positive feedback about your stay at the Holiday Inn Express Nashville Downtown. It is fantastic to know you enjoyed the convenient location and the breakfast. We look forward to welcoming you back!

6/10 (普通)

Terri

家族旅行
気になった点 : 施設のコンディションと設備
Place smelled esp the room my family thought it was a crummy hotel will not stay again
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Terri, thank you for sharing your feedback. It's unfortunate that your experience with the room odor did not meet your expectations. The observations you mentioned are being taken seriously, as we continually strive to improve the guest experience. We hope you find a stay that better suits your preferences in the future.

10/10 (非常に良い)

Laura Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed our stay ! Clean rooms spacious good breakfast walkable to Broadway bars and restaurants
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Laura, the team at Holiday Inn Express Nashville Downtown is delighted to hear you enjoyed your stay! It is wonderful that you found the rooms clean and spacious, and the breakfast satisfying. It’s also great to know you appreciated the convenience of our location. We're looking forward to welcoming you back!

10/10 (非常に良い)

Lauren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location! Walking distance to Broadway bars and Country Music Hall of Fame. Accommodations are standard and what I expected. Overall definitely recommend!
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Lauren, thank you for your wonderful review of the Holiday Inn Express Nashville Downtown! It's great to hear you enjoyed the prime location and found the accommodations to your expectations. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit to Nashville!

4/10 (不満)

Sandra

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Not much. The lobby was nice but the room we stayed in had dirty bathroom floor, problem with the tub drain while taking a shower. Inside the room you could hear noisy traffic outside at night and noisy construction site during the week days. No laundry detergent available. The cost of two water bottles was $17.00.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Sandra, thank you for sharing your experience. It's great to know you liked the lobby. Your concerns about the room cleanliness, external noise, and other issues have been noted. Our team will review these to ensure improvements are made. We appreciate your feedback.

10/10 (非常に良い)

Meghan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great spot! The continental breakfast and welcome apps were incredible !!
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Meghan, thank you for your kind words! The team at Holiday Inn Express Nashville Downtown is thrilled you enjoyed the continental breakfast and welcome appetizers. We look forward to your next visit!

10/10 (非常に良い)

timothy evans mason

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay. Nice and close for the conference
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Timothy Evans Mason, thank you for sharing your positive experience at the Holiday Inn Express Nashville Downtown. We're delighted to hear our convenient location made your conference visit more enjoyable. We look forward to welcoming you back soon!

10/10 (非常に良い)

Karen Marie

家族旅行
The staff was very polite & friendly The continental breakfast was very good with lots of room to sit The room we had was quite roomy & the beds were comfortable
2024 年 5 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Karen, the team members at the Holiday Inn Express Nashville Downtown are delighted to hear that you found them polite and friendly. It's wonderful to know you enjoyed the continental breakfast and spacious seating. The comfort of your room and bed is paramount to us. We look forward to welcoming you back soon!

8/10 (良い)

Mathias

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean room, great location, continental breakfast was one of the best I've seen. Only issue was the AC unit was making some noise that sounded like it was going to stop working any second.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Mathias, thank you for your feedback. We are delighted to hear that you enjoyed the clean room, convenient location, and exceptional continental breakfast at Holiday Inn Express Nashville Downtown. We appreciate your comment regarding the AC unit and will have our maintenance team look into it. We hope to welcome you back soon!

10/10 (非常に良い)

ANAIT、Glendale

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
ANAIT, thank you for your positive feedback! The team at Holiday Inn Express Nashville Downtown is delighted you had a great stay. We're looking forward to welcoming you back soon!

8/10 (良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was walking distance to all the fun spots on Broadway. They offered a decent breakfast to get your day started. I used the on site valet parking.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Brian, we're thrilled to hear about your convenient and enjoyable experience at Holiday Inn Express Nashville Downtown. It's great to know you appreciated our strategic location and the morning breakfast served. We hope that our on-site valet parking made your stay more comfortable. We look forward to making your next stay even more memorable.

8/10 (良い)

Gerrie

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Convenient and walkable to downtown
2024 年 5 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Gerrie, it's wonderful to hear you enjoyed the prime location of Holiday Inn Express Nashville Downtown. Being able to walk to downtown easily is indeed a convenience we're proud to offer. We hope to welcome you back in the future.

2/10 (非常に不満)

Krystal

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Requested a king, got two doubles! Property is not well maintained. All light fixtures in hallways were damaged, roof tiles falling out, and vent covers falling off the walls. At least on floor 8. No pressure in the shower. Stained carpet and chairs. Just an overall dirty building
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Krystal, it's disheartening to hear that your stay did not meet your expectations. While we strive to provide comfortable and well-maintained accommodations, it seems we fell short in this instance. Your feedback regarding the room allotment and certain aspects of maintenance has been noted and passed on to our team members for assessment. Rest assured that cleanliness and maintenance are paramount to us. We hope for a chance to make a better impression in the future.

4/10 (不満)

Alexandria

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Alexandria, despite your review not providing specific feedback, it's clear that your stay did not meet expectations. We continually strive to deliver quality experiences for our guests, your feedback regarding this is greatly valued. We are committed to addressing any potential issues and improving our service. We hope you'll consider giving us another chance to provide a superior visit in the future.

10/10 (非常に良い)

Adam

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and quiet. Close to food and entertainment. Great staff
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Adam, it's pleasing to hear that you found the Holiday Inn Express Nashville Downtown to be spotless and tranquil. Our central location does provide excellent proximity to dining and lively attractions. We appreciate you recognizing our excellent team members. We hope to host you again on your next visit to Nashville.

8/10 (良い)

Angela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location, rooms clean bed a little to soft but not horrible. Would definitely stay again.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Angela, it's great to hear that you enjoyed your stay at the Holiday Inn Express Nashville Downtown and appreciated our prime location and cleanliness. We note your feedback on the comfort of the bed and will certainly take it into consideration. We're thrilled to hear that you would choose to return, and we eagerly anticipate welcoming you back!

2/10 (非常に不満)

Lynnette

家族旅行
They overbooked we didn’t stay there
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Lynnette, it appears you encountered an unfortunate situation around your booking. We recognize how unsettling such experiences can be. With the objective of preventing such instances in the future, we strongly encourage guests to contact us directly for booking confirmation. We're hopeful that the resolution provided at that time was satisfactory, and we look forward to an opportunity to better serve you in future.

10/10 (非常に良い)

KATHLEEN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was so close to downtown-5 minute walk. Hotel was very nice- room was spacious, shower was heavenly! Live music with appetizers every day at 4 was a welcome treat. And the full course breakfasts were amazing!! Would highly recommend this hotel.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Kathleen, it delights us to hear you enjoyed your time at the Holiday Inn Express Nashville Downtown. We're thrilled to know you found our location convenient, appreciated our roomy accommodations and indulged in our live music and appetizers. Thank you for the high recommendation, and we're eager for your return to continue providing you with an amazing experience.

6/10 (普通)

Paul

カップルで旅行
気になった点 : 清潔度、設備とサービス
Location was good. Staff uninformed and got different answers to the same questions. Overall the place was dirty and not well maintained. Serves its purpose as far as location. Thats about it.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Paul, thank you for taking the time to share your feedback. It's unfortunate to hear that certain aspects of your stay did not meet your expectations. It seems like there may have been some confusion when it comes to information consistency, and we apologize if the cleanliness and maintenance were not up to standard. Your comments are essential for improvements. We hope you will give us another opportunity to provide a better experience next time.

4/10 (不満)

David、Grimsby

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The location of this hotel is very good in relation to the Broadway strip. It was within a 15 min walk of everything that we wanted to see. Once we checked into our room, we noticed that there was no shower curtain. I reported this to the front desk and someone came up in about 15 min. She came into the room, installed the curtain and then just walked out without an apology or a confirmation that it was done. The lobby/main entrance area was clean and organized with live music each day. Once you got up to the room floors, the attention to cleanliness definitely went down. The hallways always seemed to have paper or food waste on them and were in need of a vacuum. On one of the days, we had a series of brown stains on the floor outside of the elevator, there were foot prints that led into the maintenance area. It took almost the entire day before this was cleaned. Along with all of this, there was construction taking place next door, which happened to be right outside of our window. The noise started sharp each day at 7:00 am. This hotel could have done better, considering that the rates had been increased due to a concert being in town. There are many other hotels in the area, charging similar pricing that are much better options.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
David, thank you for sharing your recent experience. It's excellent to hear that the strategic location worked out well for your visit.However, on the other hand, it's disappointing to learn about some of the issues you encountered, particularly related to room tidiness and attention to detail. Experiences like yours allow us to monitor and improve our standards. The specific point about the swift but impersonal handling of the shower curtain will definitely be communicated as a room for improvement in guest interaction.We understand that construction noise can be bothersome and we sincerely appreciate your patience during this unavoidable external influence. As for the pricing, it is common for rates to fluctuate in conjunction with local events, although we try to remain competitive.We bear in mind your final words concerning other hotel options in the area. Our aim is to be your number one choice by improving the areas you've noted. Thank you again, your feedback is extremely valuable to us.

8/10 (良い)

margaret、bronx ny

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very comfortable clean hotel. good effort with evening entertainment and nibbles. Breakfast was good but some mornings some breakfast items were unavailable.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Margaret, it's wonderful to hear that you found the Holiday Inn Express Nashville Downtown comfortable and clean. We're glad you appreciated our evening entertainment and breakfast. We do observe peak cycles for breakfast and we always strive to resupply as quickly as possible. We appreciate your feedback and are keen on making every stay enjoyable for our guests.

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
One of desk people was not interested in helping. But other than that it was great.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Robert, thank you for choosing the Holiday Inn Express Nashville Downtown and for highlighting your overall positive stay. Please accept our apologies for the perceived lack of interest from one of our team members. We hold customer service in high regard and will ensure necessary improvements. We're thrilled you had a pleasant time and look forward to welcoming you back.

10/10 (非常に良い)

Cheryl、Maple Grove

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Cheryl, thank you for choosing Holiday Inn Express Nashville Downtown. Your top rating speaks volumes. We're delighted you enjoyed your stay, and we look forward to welcoming you back again soon!

8/10 (良い)

Susan、Harrison Township

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great walkable location. Quieter part of town. Trolley stop just 1 blk. We parked our own vehicle in near by parking garage w in/out.
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Susan, thank you for sharing your experience at Holiday Inn Express Nashville Downtown. We’re delighted to hear you appreciated our serene locale in the city. It's pleasant to know that you found our proximity to transportation and parking beneficial. Looking forward to welcoming you back on your next trip to Nashville.

10/10 (非常に良い)

Sean

2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Sean, thank you for the excellent rating! The team at Holiday Inn Express Nashville Downtown is delighted you had a great stay. We look forward to welcoming you back soon!

10/10 (非常に良い)

Salena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean & staff were very friendly
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Salena, it's terrific to know you had a clean and welcoming stay at the Holiday Inn Express Nashville Downtown. We appreciate your praise for our amicable team members and we're delighted they made your experience that much better. We hope to provide you with another exceptional stay in the near future.

10/10 (非常に良い)

Lisa

2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 18 日)
Lisa, thank you for the wonderful rating! The team at Holiday Inn Express Nashville Downtown is thrilled to know you had an enjoyable stay. We're looking forward to your next visit!

6/10 (普通)

Kelly

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel was okay but nothing to make it stand out
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Kelly, it seems your stay with us didn't meet your expectations. We always strive to offer distinctive experiences and it's regrettable to know we missed the mark this time. Your feedback is helpful and will be forwarded to the team for consideration. We hope to provide you with a more impressive stay in the future.

6/10 (普通)

Line-Andre

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not friendly or accommodating staff
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Line-Andre, it's regrettable to hear that your interaction with our team members didn't meet your expectations. Rest assured, outstanding hospitality is of utmost importance to us. We hope you'll give us another opportunity to serve you better in the future.

8/10 (良い)

Janet

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location. Very friendly and helpful staff. Would like to have fresh fruit options at breakfast.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Janet, thank you for your kind words about the prime location of Holiday Inn Express Nashville Downtown and our very welcoming and attentive team members. We appreciate your suggestion for fresh fruit at breakfast and will pass this feedback along. We hope to have you back with us soon.

6/10 (普通)

Vicki

家族旅行
気になった点 : 施設のコンディションと設備
Needs updated and a better cleaning staff.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 25 日)
Vicki, thank you for your feedback. It's disheartening to hear that certain aspects of your stay didn't meet your expectations. We are continually striving to enhance and maintain our property, as well as train our team members to maintain excellent cleanliness standards. We appreciate your remarks and will use them to make improvements. We hope you'll give us another opportunity to serve you better in the future.

6/10 (普通)

Christian

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the feedback, Christian.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 (非常に良い)

Joan、Doylestown

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Thanks, Joan! It's outstanding your time at Holiday Inn Express Nashville Downtown was fantastic. We can't wait until your next visit!

10/10 (非常に良い)

Vladislav

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Vladislav, it's wonderful to see that you had a great experience at the Holiday Inn Express Nashville Downtown. Your positive feedback is greatly appreciated, and we hope to welcome you back in the near future.

10/10 (非常に良い)

Michelle

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to leave this wonderful rating, Michelle! We hope to see you again soon at Holiday Inn Express Nashville Downtown so we can share yet another amazing experience!

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did not like that you had to pay for parking, but I will say the valet people were on it. So sweet and helpful you have a good set of guys there. Staff was friendly and front desk was awesome. Breakfast was good and the appetizers were not bad. Loved that you could walk to downtown to all the bars. Will recommend.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Michelle, it's wonderful to hear how much you appreciated the Holiday Inn Express Nashville Downtown. We're glad you found our valet team so efficient and considerate. We appreciate your feedback about parking and it's terrific to know you loved our breakfast selection and close proximity to downtown. We look forward to your recommendations and your next visit.

10/10 (非常に良い)

Dawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for sharing your perfect rating with us, Dawn!It's wonderful to see how much you appreciated your time at Holiday Inn Express Nashville Downtown! We want everyone to feel right at home at Holiday Inn Express Nashville Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

2/10 (非常に不満)

Jenifer

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Beds too small, plugs didn’t work, blinds stuck on down
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Jenifer, we're saddened to hear about the issues you encountered during your stay, including cozy bed sizes and some maintenance concerns. Our guest comfort is of utmost importance, and we appreciate your feedback to help us make improvements. Rest assured that our team members have already been engaged to address these aspects. We hope you will afford us the opportunity to better serve you in the future.

10/10 (非常に良い)

Adam

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Adam, we're thrilled to see you had a splendid experience at the Holiday Inn Express Nashville Downtown. Your high rating speaks volumes and we cannot wait to provide you with another memorable stay in the future. Safe travels!

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a convenient location and helpful staff. Great breakfast offered!
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Denise, thank you for your kind words. We are delighted that the Holiday Inn Express Nashville Downtown's convenient location and our team's diligent service were beneficial for you. It's great to hear that you appreciated our hearty breakfast selection. We look forward to having you again in the future.

6/10 (普通)

Roxann

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and breakfast . Loved the entertainment from 4-7. Hotel should provide water. 24 hrs a day as the other hotels do. Also found 3 live roaches in the lobby which would deter me from staying there again. The staff at the front desk were not friendly or welcoming.
2024 年 4 月に 4 泊滞在
Pradeep Dからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Roxann,We sincerely apologize for the less-than-pleasant experience you had during your recent stay at our hotel. It deeply concerns us to learn about the issues you encountered, and we understand the impact they had on your overall impression of our establishment.Your feedback regarding the availability of water, the presence of roaches in the lobby, and the demeanor of our front desk staff is truly disheartening. Please rest assured that we take these matters very seriously and are actively addressing them with our team to prevent such occurrences in the future.We are committed to providing all our guests with a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations on this occasion. Your comments have been duly noted, and we will use them to make necessary improvements to ensure a superior experience for all our guests.We value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us directly if there is anything further we can do to rectify the situation or if you have any additional feedback to share.Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention.Sincerely,Front Desk Manager

10/10 (非常に良い)

Annette

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is where I always stay when I go to Nashville. Perfect location and breakfast is great and afternoon snacks and music are a plus.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Annette, it's always a pleasure to know that guests like you consistently choose Holiday Inn Express Nashville Downtown for your visits to the city. We're thrilled that you appreciate our prime location, hearty breakfasts, and the added delight of afternoon treats complemented by music. We eagerly await your next visit. Thank you for choosing us, and for your wonderful remarks.

6/10 (普通)

James

カップルで旅行
良かった点 : 清潔度
We liked the AM breakfast and the walking convenience to the bars & sights. Very safe to walk everywhere. That said, we came back to hotel at 10 PM after being out since 7 AM to find our room door OPEN a few inches. Front desk suggested we might have not closed it! Bed had been made so it was definitely staff issue and nothing was missing but not handled as expected. Pool is CLOSED till temps above 70 - not mentioned on Expedia. Room had a few issues - one that had to be resolved by maintenance which housekeeping should have notices & reported.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
James, it's good to hear that you enjoyed the breakfast and found our location convenient. We regret any inconvenience you experienced due to the incident with your room door. We always aim to ensure the safety and security of our guests. We also note your comment about the pool and the in-room issue. We'll work on improving our communication and maintenance checks to continually provide superior service. Thank you for sharing your feedback. We hope to welcome you again in the future.

10/10 (非常に良い)

Kelli Rae

2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for this excellent rating, Kelli!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Holiday Inn Express Nashville Downtown! We'd love to host you again someday for yet another unforgettable visit.

10/10 (非常に良い)

richard

家族旅行
良かった点 : 設備とサービス
Great staff and clean facilities
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Richard, your wonderful review of Holiday Inn Express Nashville Downtown is much appreciated. We're thrilled you enjoyed our clean facilities and found our team members excellent. We can't wait to provide you another exceptional stay in the future.