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Franklin Marriott Cool Springs

3.5 star property

Choose dates to view prices

CoolSprings Galleria is located near Franklin Marriott Cool Springs, which provides a terrace, a coffee shop/cafe, and a garden. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and American cuisine. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available
The current price is ￥24,211
￥28,750 total
includes taxes & fees
May 28 - May 29

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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5.00 to 20.00 per person
  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 12.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Franklin Marriott Cool Springs have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Franklin Marriott Cool Springs?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Franklin Marriott Cool Springs on May 28, 2026 start from ￥24,211, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Franklin Marriott Cool Springs pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for USD 12.00 per night.

What time is check-in at Franklin Marriott Cool Springs?

Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Franklin Marriott Cool Springs?

Check-out is at noon.

Where is Franklin Marriott Cool Springs located?

Situated in the business district, this hotel is 1.2 mi (1.9 km) from Aspen Grove Park and within 3 mi (5 km) of CoolSprings Galleria and Saint Thomas Medical Partners. Iasis Health Care is 2.5 mi (4.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

9.2

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 272 out of 476 reviews
Rating 8 - Good. 111 out of 476 reviews
Rating 6 - Okay. 55 out of 476 reviews
Rating 4 - Poor. 25 out of 476 reviews
Rating 2 - Terrible. 13 out of 476 reviews

Reviews

Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, small but decently equipped gym. Nice restaurant/bar in the lobby.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This place was clean and nice and very enjoyable stay. The staff was super friendly and professional. We had a great time.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, super friendly staff and very clean accommodations.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Rikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk folks were so nice!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, comfortable beds and quiet.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to relax.

Excellent upper tier hotel. Friendly helpful staff. Great dining experience and reasonably priced. Big suite, pool, and exercise room.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff members were great 👍
Stayed 1 night in Dec 2024
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy for quick trip

The hotel was very comfy and efficient for our stay.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and the staff were exceptionally nice. Our stay was enjoyable. We only wish the beds were queen sized rather than double.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Wonderful conference facility. Rooms were quiet mostly, except walls were a little thin.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super fast and easy check in. Fair price. Good accommodations. Convient location
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Shahed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. The restaurant is fine. Staff are friendly.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Marriott for a conference that was held there. The hotel and room was very clean, had everything we needed. Every staff member that we had contact with were very friendly and helpful. The breakfast buffet and drinks at The Stave (the hotel restaurant) were great and very reasonably priced. I would highly recommend staying when in the area!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff went above and beyond. Great customer service.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
got a dirty room to start by mistake but they quickly got me a new room. very comfy
Stayed 1 night in Mar 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

The room was amazing. Shower and room comfort great. Pillows were little flattened when used not firm enough for my comfort. Would have loved to have microwave to reheat food. Safety is big to me and I felt very safe.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

David R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable, we had a fathom toilet. It went off a lot on its own. Hallways were like being in the Arctics. Carpeting in hallways had waves, could easily trip up. Airvents in the hallways were nasty, clogged with dirt. Breakfasts were great, good selections.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities
The staff were perfectly friendly and helpful. The facility and indeed the room were as clean as could be. This is just an older building with older facility issues - seemingly low water pressure; the "feel good" extra lock on the door didn't work, with marks showing the for had been forced open a few times (the deadbolt worked just fine); the room, although spotless, just smelled stale; all the electric sockets had no grip pressure left, and plugs fell out of them if looked at wrong. But again, it's an older facility. Never felt unclean, and was a nice place to stay the night.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Jimmy

Liked: Cleanliness, room comfort

Not Excellent, but Good.

The stay is what I would say was "Good". The issues are that, the toilet flapper valve needed replacing. It kept filling up after leaking. Which, we would press the flapper down to stop it from leaking. We had to do this three times. We didn't bother with it, when leaving hoping the maid service would notice it, and report it to maintenance. We didn't know if the breakfast was free or there was a charge, therefore, we didn't partake in it. You should put it somewhere more noticeable if it was free or not. Overall, the room was very clean. And the bar was an excellent. It was not excellent, but "Good"
Stayed 2 nights in Aug 2023
Verified

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Nice hotel in need of TLC and updating

The hotel looks nice when you walk in. But the room could have used some updating. The toilet, which ran off and on all the time, is definitely made for shorter people. I basically had to fall onto it. The sheets were scratchy. And the room was hot at night even though I turned the thermostat way down. When I realized the refrigerator wasn't cold, I had turned it up to make it colder and then I realized it wasn't plugged in hours after I put my food in there. The sink made a very loud high pitched sound when it was turned it on. But, the shower was great. The hotel was nice. The staff was nice. Also, the courtyard is a little depressing. So much could be done with that area.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay at!
Stayed 1 night in Aug 2024
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

sammy

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet and easy to get to
Stayed 1 night in May 2025
Verified

10/10 Excellent

Kathy

Clean
Stayed 1 night in Nov 2025