施設の正面
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ウナ ホテル ナポリの口コミ

4 out of 5
ウナ ホテル ナポリ
Piazza Garibaldi, 9/10, Naples, NA

口コミ

8.8

非常に良い

評価 10 - 1006 件の口コミ中 562 件が非常に良い" "
評価 8 - 1006 件の口コミ中 313 件が良い" "
評価 6 - 1006 件の口コミ中 86 件が普通" "
評価 4 - 1006 件の口コミ中 22 件が不満" "
評価 2 - 1006 件の口コミ中 23 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

6/10 (普通)

Nobuaki

2024 年 2 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Guest,thanks for taking time to review your stay.Best wishes

8/10 (良い)

Elena

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ナポリのセントラルから近く、便利です。
2024 年 1 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

8/10 (良い)

AYA KUTSUKI

2023 年 12 月に 1 泊滞在
Hoitel Managementからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Aya,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.Best wishes

10/10 (非常に良い)

Elena

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋が寒かった
2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Elena,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Hitomi

良かった点 : 清潔度、スタッフとサービス、設備とサービス
スタッフの対応は、とても良くレストランの予約から、朝早くホテルを出なければならない場合でも、朝食のパックを用意していただけました。
2023 年 9 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Tatsuji

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
最高の立地です。駅まで近く、スーパーも近所に沢山ありました。
2023 年 5 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 5 月 14 日)
Dear Sirs, dear Madames,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

KENKI

2023 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 6 月 7 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

2/10 (非常に不満)

Ikuko

2023 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 5 月 25 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Eikichi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2週間ヨーロッパの各地を旅行しましたが、その中でも1番のホテルでした。チェックアウト時に向こうから荷物預ろうかと言ってくれるなどフロント方がとても優しく寛げました。お部屋は綺麗で内装も凝っていて、天井が高く窓の外はナポリ中央駅前の道路なので、日中は明かりが要らないほどの日当たりの良さでした。またナポリを訪れる機会があれば是非このホテルに泊まりたいです。
2023 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 3 月 15 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

8/10 (良い)

SHIGETOSHI

2022 年 9 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 10 月 6 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Toyoharu

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
駅から近くで便利。周辺にレストランも多くあり地理的にもok
2022 年 6 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 6 月 19 日)
Dear Sir Toyoharu, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. We are glad you enjoyed our location next to the most important touristic points of the city Hoping to welcome you again soon as our guest, Best regards

10/10 (非常に良い)

YASUTAKA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
GWに２泊しました。５Fの部屋からはヴェスヴィオ山とガリバルディ広場が一望できました。お湯や清潔感なども問題なく、ナポリ中央駅からも目と鼻の先でわかりやすく大変すばらしい滞在となりました。サンタルチアには少し遠いですが、とにかく便利な場所です。また利用したいと思います。
2022 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 5 月 6 日)
Dear Sir yasutaka, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. We are glad you enjoyed our services and our strategical location, 5 minutes away by walking from the most interesting touristic points of the city, in fact we are only 3 metro stops away from Santa Lucia and the seaside (30 minutes by walk) Hoping to welcome you again soon as our guest, Best regards

6/10 (普通)

eiji

2019 年 11 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 11 月に 3 泊滞在
Luca Giuliano,General Managerからの返信 (投稿日 : 2019 年 11 月 20 日)
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 (良い)

yasue

家族旅行
電気ポットが無料なら良い
2019 年 11 月に 2 泊滞在
Luca Giuliano,General Managerからの返信 (投稿日 : 2019 年 11 月 23 日)
Dear Yasue, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Hoping to welcome you again soon as our guest, Best regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 1 泊滞在
Luca Giuliano General Managerからの返信 (投稿日 : 2019 年 11 月 9 日)
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
なんといってもナポリ中央駅に抜群のアクセスなので、ここを拠点に軽装でポタジーニ、ローマをそれぞれ、二泊、一泊で歩き回りました。スーツケースを預かってもらえるように戻ってはチェックインを繰り返しましたが正解でした。
2019 年 10 月に 1 泊滞在
Luca Giuliano,General Managerからの返信 (投稿日 : 2019 年 11 月 23 日)
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フロント、レストラン、ベットメークなどのスタッフの対応がとてもよかった。
2019 年 10 月に 4 泊滞在
Luca Giuliano General Managerからの返信 (投稿日 : 2019 年 11 月 2 日)
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards Luca Giuliano General Manager

8/10 (良い)

fumiaki

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
内外装共に綺麗
ホテルの内外装は綺麗でオープンテラスで食べる朝食も満足でした。毎日同じメニューはさすがに飽きましたが、、、。 ガリバルディ駅から徒歩5分以内なのでアクセスは抜群ですが夜の治安はそれなりに覚悟が必要かと思います。 ドリンクバーの水（3€）が何故か清算の際19€になったのが腑に落ちませんが。
2019 年 10 月に 4 泊滞在
Luca Giuliano General Menagerからの返信 (投稿日 : 2019 年 11 月 2 日)
Dear Guest, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Hoping to welcome you again soon as our guest, Best regards

8/10 (良い)

宿泊されたお客様

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
快適に過ごせました。立地も良く、便利でした。ただ、Wi-Fiが繋がりづらかった。
2019 年 10 月に 5 泊滞在
Luca Giuliano General Menagerからの返信 (投稿日 : 2019 年 10 月 28 日)
Dear Guest, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Hoping to welcome you again soon as our guest, Best regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 3 泊滞在
Luca Giuliano General Managerからの返信 (投稿日 : 2019 年 10 月 28 日)
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
サービスやセキュリティ、清潔感等全てが素晴らしかったです。個人旅行でしたが、親切に対応してもらいました。
2019 年 10 月に 2 泊滞在
Luca Giuliano,General Managerからの返信 (投稿日 : 2019 年 10 月 12 日)
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
全てが対応が早く気持ち良く過ごせました
2019 年 10 月に 3 泊滞在
Luca Giuliano,General Managerからの返信 (投稿日 : 2019 年 10 月 12 日)
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

4/10 (不満)

Deborah

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
This hotel is in a busy and somewhat dangerous neighborhood. The restaurant on the rooftop switched out my wine order and was super over priced for the quality, but we didn’t feel safe enough to walk around looking for another. We won’t return here.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Andrew Vladimir

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything
2024 年 5 月に 3 泊滞在
Michela Testa - General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Andrew,thank you so much for giving us top level review :)We hope to see you next time soon,Best wishes

10/10 (非常に良い)

Sheryl

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awesome staff and amenities
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Martin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are superb, the hotel is stunning.
2024 年 5 月に 5 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Maureen、Franklin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the location. In the heart of Piazza Garibaldi. Very walkable and tons of restaurants to choose from.
2024 年 5 月に 1 泊滞在
Michela Testa General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Joseph,we wish to really thank you for leaving this amazing review!We're glad you fully enjoyed your stay and we hope to have you back here soon!Best wishes

8/10 (良い)

Alla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice and clean rooms, very comfortable beds. We had a nice dinner at the hotels rooftop restaurant, food was very good.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Robin

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Felix

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice location
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Felix,thank you so much for such a positive review!We hope to see you back soon,Best regards

8/10 (良い)

Dorothy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
service en chambre ( petit dejeuner payant
2024 年 5 月に 2 泊滞在
Michela Testa General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Dorothy,thank you so much for this nice review and for having underlined the quality of breakfast service, served on the rooftop restaurant or comfortably in the room.We hope to see you next time soon,Best regards

6/10 (普通)

Betty、North Hampton

家族旅行
良かった点 : 清潔度
We stayed for 5 days. On the first day, our assigned room had no internet service so we moved to another room. This was fine for 3 nights until the air conditioning stopped working…so, we moved to a third room for 2 nights. In this room the safety bar in the bath/shower was broken. We stayed there anyway because we were tired of changing rooms! Also, none of the three rooms had anywhere (drawers, shelves) to put anything.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

William

家族旅行
良かった点 : スタッフとサービス
The room was loud and overrated
2024 年 5 月に 1 泊滞在
Michela Testa General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear William,thanks for taking time to review your stay, we are glad that it has been overall satisfying.For what may concern to your accomodation, all rooms are provided with sound proofing windows that isolate chaos coming from outside, as we are placed in the main area of Naples. In fact we are sure you highly appreciated our convenient location next to central train station and historical center.We're looking forward to welcoming you once again,Best wishes

8/10 (良い)

Denise Mandy

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Schöne und saubere Zimmer, zentral gelegen. Unbedingt Ohrstöpsel mitnehmen, wenn man geräuschempfindlich ist, da die Feuerwehr sehr oft fährt, nachts die Müllabfuhr fährt und die Autofahrer dauerhaft hupen und die Wände sehr dünn sind. Wir hatten außerdem sehr viele Mücken im Zimmer. Wir können die Bar empfehlen die Drinks waren lecker und das Personal war sehr nett. Lediglich die Angestellten am Empfang waren sehr arrogant und unfreundlich. Alles in allem kann ich das Hotel weiterempfehlen.
2024 年 5 月に 4 泊滞在
Michele Testa - General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Denise,thank you for taking time to review your stay: we’re glad to see that you overall enjoyed your stay.As far as your accomodation is concerned, all rooms are provided with sound-proofing windows that reduce the impact of noises coming from outside, as we are located in the main and neuralgic area of Naples; in fact we are sure you took advantage from being closeby to Central Train Station and historical center.Thanks for your great feedback about RoofTop Bar&Restaurant too, we wish to have you back soon, also for changing your feeling about staff’s courtesy.Our team’s always committed and focused on our guests needs and requests, even when highly busy on high season days.Within best wishes,

10/10 (非常に良い)

Elena、Dallas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Strange area
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest,we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Paolo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
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2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 4 日)
Gentile Paolo,desideriamo ringraziarla per il tempo dedicato a recensire il suo soggiorno che con nostra grande soddisfazione leggiamo esser stato di suo totale gradimento.Ci auguriamo di rivederla presto,Cordiali saluti

8/10 (良い)

Jagdish

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not far to walk
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Myles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

David、Juarez

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
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2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

8/10 (良い)

Jesus

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is good and near train and metro station. Staff is good.
2024 年 4 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Rex

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a quiet retreat from the noise and chaos from the streets of Naples. The rooms were nicely appointed, beds comfortable, breakfast was excellent, and staff very accomodating.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Guest, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

6/10 (普通)

Dr. Johannes

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Central located but it was absolutely tooNoizy in the Night, we did not Sleep Moore than Two hours even in the de luxe room … Perfect Restaurant on the sixth floor and denies the rooftop terrace…
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Guest,thanks for taking time to review your stay.We're sorry to read that you weren't able to sleep at the night for noises coming from the street, we are located in the main square of Naples, in a crowded, convenient and strategical area, for that we gave to you a room on a high floor, provided with sound proofing windows, to isolate chaos outside. We are sure you appreciated at least the proximity to central station and historical center and we hope to see you back soonBest regards

10/10 (非常に良い)

Robert

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Guest,we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

antonella、Milano

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
the personnel were kindly and really supportive. I would recommend this hotel to my friends and back there Anto
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 1 日)
Gentile Antonella,desideriamo ringraziarla per la bellissima recensione, ci auguriamo di rivederla prestissimo!Cordiali saluti

6/10 (普通)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Staff tried to be helpful but experience was not great. We stayed one night and needed wi-fi to check in. First room (113) we moved in to: no wi-fi. We called down to reception and were told to pop down and they would set up. We unpacked and went down. We went back up and met a facilities guy and he couldn't get wi-fi.. He then took us to another room on the first floor. No wi-fi. He then took us to 324 on the 3rd floor and we had wi-fi. We then had to repack and move. The second room had poor light and was smaller but, by this time we were too tired to complain as had already lost an hour. We later noted it had a broken toilet seat. The roof-top restaurant staff worked hard and we had an enjoyable meal, although I ordered a Vodka Martini that was delivered warm (the manager removed it from the bill so thank you).
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest,we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.Hoping to welcome you again soon as our guest,Best regards

8/10 (良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location - literally opposite the main station. But this is a bit of a downside too as it’s pretty noisy all night. Reception staff are great - we wanted to go to pompei and there was a train strike on the line we were going to use. The man at reception took time to look online which lines were and weren’t open. Wrote down an alternative route and the times of the trains. Another receptionist drew on a map 3 pizza places he recommended. Very good service. Taxi to the airport was only 15 mins and 19 euros. I’d stay again.
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Guest,we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 (非常に良い)

Heidi

良かった点 : 設備とサービス
Close to train station. Nice roof top bar and restaurant. Excellent breakfast
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Heidi,we'd like to thank you for taking time to review your stay and for having underlined the quality of breakfast service :)Wish to welcome you back soonBest regards

10/10 (非常に良い)

Robert T

2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Robert,thank you, it's been a pleasure to have you here :)Hope to see you back soonBest regards

10/10 (非常に良い)

Rex

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ammenities were very good, staff was very accommodating and helpful.
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Guest,we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards