デラックス ルーム | ミニバー、セーフティボックス (室内)、デスク、遮光カーテン

ホテル マチルデ - ライフスタイル ホテルの口コミ

4 out of 5
ホテル マチルデ - ライフスタイル ホテル
Piazzetta Matilde Serao 7, Naples, Città Metropolitana di Napoli

口コミ

9.6

最高に素晴らしい

評価 10 - 585 件の口コミ中 451 件が非常に良い" "
評価 8 - 585 件の口コミ中 103 件が良い" "
評価 6 - 585 件の口コミ中 23 件が普通" "
評価 4 - 585 件の口コミ中 6 件が不満" "
評価 2 - 585 件の口コミ中 2 件が非常に不満" "

9.8/10

清潔度

9.8/10

スタッフとサービス

9.0/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 3 泊滞在
The Matilde Staffからの返信 (投稿日 : 2020 年 2 月 17 日)
Dear GUEST, Thank you so much for choosing us for your stay in Naples and thank you for the great score! Kind Regards

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Marioはじめ、スタッフがとても親切だった。設備もとても綺麗で清潔で立地が良かった
2019 年 10 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 9 月に 2 泊滞在
Mario - Matilde Hotelからの返信 (投稿日 : 2019 年 9 月 29 日)
Dear Guest, Thank you for your feedback. We hope to see you again!

8/10 (良い)

宿泊されたお客様

2019 年 9 月に 1 泊滞在
Mario - Matilde Hotelからの返信 (投稿日 : 2019 年 9 月 29 日)
Dear Guest, Thank you so much for your feedback! Hope to see you soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
First choice in Naples
I stayed for 2 nights in total.Location,facilities,breakfast,staff friendliness,everything was high quality.
2019 年 8 月に 1 泊滞在
Marinaからの返信 (投稿日 : 2019 年 9 月 23 日)
Dear guest, thank you so much for the maximum score! We are so grateful and hope to meet you back in Napoli, maybe for a longer stay, because this amazing city deserves more days to be discovered. Kind Regards, Marina - Matilde Hotel

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
素晴らしいスタッフがいる事と、ロケーションが素晴らしい
2019 年 7 月に 4 泊滞在
Mario - Matilde Hotelからの返信 (投稿日 : 2019 年 9 月 20 日)
Dear Guest, thank you so much for your review! どうもありがとう

10/10 (非常に良い)

Jalal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Building is very old from the outside
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear guest,thank you very much for the great score you gave us and for taking the time to write a review for our hotel! We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 (非常に良い)

ellen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is by far the best hotel. I have stayed at in years in any country. Bright and shiny clean, the morning breakfast had a spread you would not believe, the rooms were immaculate, and the people were absolutely amazing. I would travel to Italy just to go to that hotel!
2024 年 5 月に 6 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Ellen, Thank you for taking the time to share with us your recent experience at Hotel Matilde and for the great score you gave us! We care deeply about the comfort of our guests; their satisfaction is our top priority. We hope to have you back soon as our guest. Best regards

10/10 (非常に良い)

April、Toledo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful staff, good breakfast and great location.
2024 年 5 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,thank you so much for your great review!We are very pleased that you appreciated the central location of our hotel, the kindness and the professionalism of our Staff, as well as the service offered at breakfast.We hope to welcome you back at Matilde Hotel in the next future.Kind regards.

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 4 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Mr Richard,thank you for the great score you gave us.We are very pleased that you appreciated your stay by us.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 (非常に良い)

Danielle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic location for everything you could want to do in Napoli! Amazing front desk and breakfast staff too!
2024 年 4 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Danielle, Thank you for taking the time to share with us your recent experience at Hotel Matilde! We're all more than happy that you've appreciated the central location of our hotel, the hearty and genuine breakfast and our highly qualified staff.We care deeply about the comfort of our guests, their satisfaction is our top priority.We hope to have you back soon as our guest.Best regards.

10/10 (非常に良い)

Susan、Aldie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
New everything
2024 年 1 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Susan,thank you very much for the great score you gave us and for taking the time to write a review for our hotel! We hope to welcome you back at Matilde Hotel in the next future.Best regards.

8/10 (良い)

ATHER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location was very good but the reception was on the first floor main door was a bit of difficult needed to ring a bell each time you need to enter
2024 年 4 月に 5 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Ather, Thank you for taking the time to share your recent experience at Hotel Matilde! We are all more than happy that you appreciated our hotel's central location. Regarding the main door being closed in the absence of the doorman, we are sorry you were annoyed, but the safety of the residents of the building and our guests is the priority. We care deeply about the comfort of our guests, their satisfaction is our top priority.We hope to have you back soon as our guest.Best regards.

10/10 (非常に良い)

Jessica、Lambertville

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a find! Nestled off a side street with rooms overlooking Galleria Umberto, Hotel Matilde is a modern gem in an old-style Italian building. The entrance seems a little rough, but don’t let that turn you off. The rooms are extremely well appointed, the location is quiet, the breakfast and service were first rate. I would not recommend this place to people looking for traditional hotel access with drive up access and a doorman. But if you want something unique and boutique, I highly recommend it.
2024 年 4 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear guest, Thank you for the wonderful review! We are so glad that you enjoyed your stay at our hotel. We strive to provide our guests with the best possible experience, and it is always rewarding to hear that we have succeeded.We are especially pleased to hear that you appreciated your rooms, modern and clean with all the comforts. We also appreciate your feedback on our breakfast spread. We offer a wide variety of options to choose from, so that our guests can start their day off right as well as on our staff, who are always happy to go the extra mile to help our guests. We hope that you will stay with us again in the future. Best regards.

10/10 (非常に良い)

Frédéric Serge

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,thank you so much for the great score you gave us!We are very pleased that you enjoyed your stay by us!We hope to welcome you back at Matilde Hotel in the next future.Kind regards.

10/10 (非常に良い)

Lea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Zentral gelegenes, sehr schönes und sauberes Hotel.
2024 年 4 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Lea, thank you very much for the high score you gave us! We are very happy that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future. Best regards.

6/10 (普通)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is very confusing. It is part of the office section of the Galeria, but the entrance is through a back ally smelly and durty
2024 年 3 月に 1 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear David, Thank you for your review. We are sorry to hear that your stay wasn't up to your expectations. As for the position, keep in mind that our hotel is located in a very central position and that the surrounding areas are very populated. We hope that your next experience at our hotel will be even more positive. Best regards.

8/10 (良い)

Mostafa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I like the people and the staff, But have have a very limited breakfast. In addition there was a construction out side the building, as it was blocking the window, according to the hotel it was like just get used to it, until we asked to move room.
2024 年 3 月に 6 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Mostafa, thank you very much for your review and for the high score you gave us and thanks for the advice on the breakfast, we take note of every opinion! We're glad you enjoyed your stay, and wish to have you again as our dear guest in the next future! Best regards.

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel and city
2024 年 3 月に 3 泊滞在
Matilde Hotel Staffからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Michael, thank you very much for your review and for the high score you gave us! We're glad you enjoyed your stay, and wish to have you again as our dear guest in the next future! Best regards. Hotel Matilde Staff

10/10 (非常に良い)

yingjie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2024 年 3 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Yingjie, thank you very much for the high score you gave us! We are very happy that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future. Best regards.

10/10 (非常に良い)

Alessandro

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personale molto cordiale ed accogliente, struttura bella.
2024 年 3 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 3 月 17 日)
Gentile Alessandro, La ringraziamo di cuore per la Sua bellissima recensione.Siamo molto lieti che Lei abbia apprezzato il comfort delle nostre camere, il servizio offerto e la gentilezza e la professionalità del nostro Staff.Ci auguriamo di poterLe presto dare nuovamente il benvenuto come nostro graditissimo ospite presso la nostra struttura.Cordiali saluti

6/10 (普通)

sam

良かった点 : 清潔度、スタッフとサービス
The room was large. The breakfast and its staff were excellent. The problem is the noise. From outside and from inside as well. The room walls and front door are not soundproof. You hear all the noise from the Via Toledo, the plumbing from other rooms etc. if you are noise sensitive, do not choose this hotel.
2024 年 3 月に 4 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Sam, Thank you for your review. We are happy that you enjoyed our location and atmosphere. We understand that rooms facing Via Toledo can be a little noisy, especially during the day. For this reason, we have installed soundproofing measures in all rooms, which should help reduce noise. We hope that your next experience at our hotel will be even more positive. Best regards.

10/10 (非常に良い)

Lyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very enjoyable stay. Friendly staff.
2024 年 3 月に 5 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Lyn, Thank you for your review! We are glad to hear that you enjoyed your stay. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 (非常に良い)

kathryn

2024 年 3 月に 7 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Kathryn, thank you very much for the high score you gave us! We are very happy that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future. Best regards.

10/10 (非常に良い)

Erica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at this hotel were absolutely incredible! The room was large and comfortable and had all the features you need. I highly recommend it!!
2024 年 2 月に 1 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Erica, Thank you for your review! We are happy to hear that you enjoyed your stay. We are happy to offer our guests a unique experience, and glad you appreciated the size and comfort of our rooms. We hope to see you again soon! Best regards.

10/10 (非常に良い)

Puri

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 2 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Puri, thank you very much for the high score you gave us! We are very happy that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future. Best regards.

10/10 (非常に良い)

Anna van

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mooi hotel, uitgebreid ontbijt, enorm vriendelijk personeel, heel goede uitvalsbasis voor bezienswaardigheden, metro en funiculare om de hoek. Kamer goed toegankelijk voor minder valide gast. Als wij een volgende keer in Napels zouden zijn komen we hier zeker terug!
2024 年 2 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 3 月 12 日)
Beste mevrouw Anna, hartelijk dank voor de hoge score die u ons heeft gegeven! Wij zijn erg blij dat u uw verblijf bij ons op prijs heeft gesteld. Wij hopen u in de toekomst weer te mogen verwelkomen in het Matilde Hotel. Hartelijke groeten.

10/10 (非常に良い)

Hunter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is super nice. They allowed us to store our bags in the closet while we went an exploded on our last day before our flight. Would stay here again.
2024 年 2 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Hunter ,thank you very much for the great score you gave us.We are very happy that you appreciated your stay by us.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Jennifer ,thank you very much for the great score you gave us.We are very happy that you appreciated your stay by us.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

8/10 (良い)

HYOYOUN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Guest,thank you very much for the great score you gave us.We are very happy that you appreciated your stay by us.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 (非常に良い)

Mario Jorge

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Guest,thank you very much for the great score you gave us.We are very happy that you appreciated your stay by us.We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 (非常に良い)

Philip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel has a very welcoming staff that is easy to communicate with. It is very clean and the room was impeccable. We absolutely loved our breakfast every morning and the service was excellent. The location was in the center of all access to other points of Naples. They cleaned our room spotless everyday. We loved staying at Hotel Matilde! Would definitely be back!
2024 年 2 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Philip, Thank you for your review! We are glad to hear that you enjoyed your stay, and appreciated the central location where we're located. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 (非常に良い)

Dan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked everything. The reception was friendly and efficient. The room was roomy and comfortable, and although the area tends to be noisy our room was silent. At breakfast the next morning the staff was friendly and outgoing and suggested things in area that we would have never thought of. (Limonata a pitoffo- who knew?!) We will definitely return.
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Dan, Thank you for your review! We are glad to hear that you enjoyed your stay. We are happy to offer our guests a unique experience. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 (非常に良い)

Irina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff, very helpful, made us feel welcome.
2024 年 1 月に 5 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Guest,thank you very much for the great score you gave us.We hope to welcome you back at Matilde Hotel in the next future.Our best regards.

10/10 (非常に良い)

Ole Henrik

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Guest,thank you very much for the great score you gave us.We hope to welcome you back at Matilde Hotel in the next future.Our best regards.

10/10 (非常に良い)

BDE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nice short stay in Naples.
I spent two nights in Naples. This was a very nice hotel, close to the famous opera house, Teatro di San Carlo. I had a comfortable spacious room with a great power shower. The Staff were very friendly and helpful.
2024 年 1 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Guest,thank you very much for the great score you gave us.We hope to welcome you back at Matilde Hotel in the next future.Our best regards.

10/10 (非常に良い)

Diane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Guest,thank you very much for the great score you gave us.We hope to welcome you back at Matilde Hotel in the next future.Our best regards.

10/10 (非常に良い)

SHRUTI、WAUKESHA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Guest,thank you very much for the high score you gave us.We hope to welcome you back at Matilde Hotel in the next future.Our best regards.

10/10 (非常に良い)

Juan Carlos

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El personal del hotel es amable, eficaz e inteligente. Y muy alegre. El desayuno es muy bueno, el salmón ahumado y el brioche, espectaculares. El ascensor que funciona con monedas de 10 céntimos es lo único malo. Nadie tiene monedas y menos de 10 cts. Hemos tenido que bajar las maletas a cuestas por las escaleras esta mañana al salir del hotel (al llegar, nos pagó el portero los 10 cts para subir). Pero es un pequeño detalle que se podría mejorar fácilmente. El resto, todo genial. Hemos estado muy felices y muy bien atendidos. Volveremos. GRACIAS!!
2024 年 1 月に 4 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 1 月 17 日)
Estimado huésped: ¡Gracias por su reseña! Nos alegra saber que haya disfrutado de su estancia. . Estamos felices de ofrecer a nuestros huéspedes una experiencia única. Nuestro personal está siempre disponible para ayudar a los huéspedes a planificar su estadía y descubrir lo mejor de Nápoles. Esperamos volver a verte pronto! Atentamente.

10/10 (非常に良い)

Luciana

2024 年 1 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 1 月 17 日)
Gentile ospite, grazie per lo splendido voto che ci ha assegnato! Apprezziamo tantissimo abbia gradito il suo soggiorno presso il nostro hotel. Speriamo di rivederla presto al Matilde Hotel. Cordiali saluti.

10/10 (非常に良い)

Shirley

2024 年 1 月に 2 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear guest, thank you very much for the high score you gave us! We are very glad that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 (非常に良い)

Patrizia、Abu dhabi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Il nostro soggiorno è stato molto piacevole. L'istruttore interne sono pulite e ordinate, il servizio eccellente. Buona colazione. La cordialità e la professionalità del personale sono di prima classe, in particolare Dimitri,alla reception dell'hotel.
2023 年 12 月に 4 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 1 月 5 日)
Gentile Patrizia, La ringraziamo di cuore per la Sua bellissima recensione.Siamo molto lieti che Lei abbia apprezzato il comfort delle nostre camere, il servizio offerto e la gentilezza e la professionalità del nostro Staff.Ci auguriamo di poterLe presto dare nuovamente il benvenuto come nostro graditissimo ospite presso la nostra struttura.Cordiali saluti

8/10 (良い)

Irene、London

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The positives are the reception staff are wonderful and if this is the area you want to stay in, the rooms are large by European standards, the beds are very comfortable and the bathroom has a strong rain shower. You can walk to most attractions easily. On the other hand, this "hotel" has more of a boutique B&B vibe. It is all contained on the first floor of a shared building. It shares a stair with businesses and private apartments. Breakfast is ok, there can be a wait to get a coffee. The AC pumped in the smell of frying from nearby eateries in the early morning.
2023 年 12 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Irene, We are thrilled to hear that you enjoyed your stay with us! Your feedback is very important to us, and we are always striving to provide our guests with an exceptional experience. We are particularly grateful for your recognition of our prime location, the warm hospitality of our staff, and the spotless cleanliness of our rooms. These aspects are essential to our commitment to providing an unforgettable travel experience for our guests. Thank you again for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back to Naples soon! Best Regards, Hotel Matilde Staff

10/10 (非常に良い)

Oscar

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Para aparcar el vehículo horrible! no hay parking cercano ! en lo demas de 10
2023 年 12 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2023 年 12 月 20 日)
Querido invitado,Le agradecemos su valoración y le pedimos disculpas por las molestias ocasionadas por la dificultad para encontrar aparcamiento cerca del hotel. Nos gustaría informarle que a sólo 5 minutos a pie del hotel hay un gran aparcamiento seguro, de fácil acceso a pie.Por lo demás, ¡agradecemos que haya apreciado todo lo que ofrece el hotel!Atentamente.

10/10 (非常に良い)

Blanca Estela

2023 年 11 月に 1 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear guest, thank you very much for the high score you gave us! We are very glad that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 (非常に良い)

blanca estela

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very useful,
2023 年 11 月に 1 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Bianca, Thank you for your review! We are glad to hear that you enjoyed your stay. . We are happy to offer our guests a unique experience. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 (非常に良い)

Emmanuel Horeb

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Esta muy bonito el lugar. El desayuno deja un poco que desear pero las habitaciones son muy grandes y bonitas.
2023 年 11 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Emmanuel, Thank you for your review! We are glad to hear that you enjoyed your stay. . We are happy to offer our guests a unique experience. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 (非常に良い)

Timo

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schönes Zimmer und ein gutes Frühstück
2023 年 11 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Timo, Thank you for your review! We are glad to hear that you enjoyed your stay. . We are happy to offer our guests a unique experience. Our staff is always available to help guests plan their stay and discover the best of Naples. We hope to see you again soon! Best regards.

10/10 (非常に良い)

Angel

2023 年 11 月に 1 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Graciela,thank you very much for the high score you gave us! We are very glad that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future.Best regards.

10/10 (非常に良い)

Graciela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Hotel Matilde Staffからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Graciela,thank you very much for the high score you gave us! We are very glad that you appreciated your stay by us. We hope to welcome you back at Matilde Hotel in the next future.Best regards.