施設の入り口
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ブティック ホテル メトロ 900の口コミ

4 out of 5
ブティック ホテル メトロ 900
corso Vittorio Emanule 6, Naples

口コミ

8.6

非常に良い

評価 10 - 116 件の口コミ中 60 件が非常に良い" "
評価 8 - 116 件の口コミ中 40 件が良い" "
評価 6 - 116 件の口コミ中 9 件が普通" "
評価 4 - 116 件の口コミ中 3 件が不満" "
評価 2 - 116 件の口コミ中 4 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.0/10

設備とサービス

8.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Josh

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was nice
2024 年 4 月に 2 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2024 年 5 月 16 日)
Dear mr. Joseph,thank you for your review!

10/10 (非常に良い)

Caterina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bella struttura in zona sicura e tranquilla. Camera perfetta, buona la colazione, ambienti puliti e ordinati. Comodissimo per visitare Napoli. Assolutamente consigliato e consigliato anche il locale adiacente, "el sombrero", top!
2024 年 4 月に 3 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2024 年 5 月 16 日)
Gentile Caterina,grazie a lei per aver scelto Hotem Metro 900!Ci auguriamo di rivederla presto, saluti

6/10 (普通)

Chris

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
The beds were comfortable, and the rooms quiet. We were put in a room on the 2nd floor that is accessible from the 3rd floor. Yup that means you had to walk down many steps to the room! This was quite awful with heavy bags and children. We also could not control the temperature in our room, it kept pushing hot when we were asking for cold. The solution we were offered was to open the window. Unfortunately on the second floor from the bedroom it had a foul smell that came in the window. Overall we felt it was over priced for what was offered, especially with the inconvenience of no elevator access.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jeffrey

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2024 年 3 月 1 日)
Dear guest, thank you for your feedback!See you next time Best regards

10/10 (非常に良い)

Michael Andrew

グループ旅行
Second time there. Perfect for short stays to watch the football in Naples.
2024 年 2 月に 1 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2024 年 3 月 1 日)
Dear guest, thank you for your feedback.See you next time in NaplesBest regards

8/10 (良い)

giuseppe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
All’interno della camera la notte entra troppa luce dalle finestre. Esposizione della camera sulla strada con infissi non insonorizzati quindi rumorosa
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Balazs

2023 年 11 月に 2 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Mr. Balazsthank you so much!We hope to see you againKind regards

10/10 (非常に良い)

Michele

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2023 年 10 月 9 日)
Thank you to stay with us!

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location, reasonable price, modern hotel!
The hotel was in a very convenient location to move around Naples with the Metro in the same building. Sound insulation was excellent, as we never heard the Metro. The front desk staff, housekeeping staff and breakfast staff were excellent and very attentive. The room was very modern and clean. The bed was much better than any of the beds on the rest of our Italy Adventure, but still a little firm for our liking. The A/C worked well as long as you leave a key in the slot while you’re gone, otherwise, it takes a long time to cool off the room. Breakfast was great and we enjoyed the scrambled eggs! The El Sombrero restaurant right outside the hotel door is excellent and very reasonably priced! The hotel has an app that is very informative.
Front desk
Breakfast buffet
Bathroom 1
Bathroom 2
2023 年 10 月に 3 泊滞在
Staffからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear guest, thank you for your feedback! We're happy to have you again as our guest when you come back in Naples!Best regards

10/10 (非常に良い)

Emilia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Estrutura de quarto confortável ao lado da estação de metro. Excelente custo/beneficio
2023 年 9 月に 3 泊滞在
Staffからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear guest, thank you for your feedback!We are happy to have you like our guest!Best regards

10/10 (非常に良い)

Claudia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nice experience in Italy
It was a very nice hotel, very clean. The staff is nice. Very convenient location and it is worth the money you pay
2023 年 9 月に 3 泊滞在
Staffからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear guest, thank you for your feedback!We're happy to have you again in our hotel. Best regards

8/10 (良い)

Raffi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, friendly staff, very clean and great beds.
2023 年 9 月に 1 泊滞在
Staffからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear guest, thank you for your fantastic review. We look forward to having you as our guest again!Best Regards,Staff

10/10 (非常に良い)

asli nur

2023 年 9 月に 2 泊滞在
Staffからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear guest, thank you so much for your wonderful review! We sincerely hope to have you as our guest again soonKind regards from the metro 900 hotel staff

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Trip Napels
Het is een mooi hotel, vriendelijke service, goed ontbijt en mooie ruime kamers. Ligging bij de haven was voor ons prima. Wel ver van het oude centrum maar de metro ligt naast het hotel en binnen 10 minuten ben je in het oude centrum. Dat is ook meteen het grootste minpunt van het hotel. Wij hadden een kamer die uitkeek op het station en vanaf s’ochtends 6 uur hoorde je de metro. Ander minpunt is de airco die niet beneden de 25 graden komt, kamers zijn te warm.
2023 年 9 月に 2 泊滞在
Staffからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Guest, Thank you really much for your review! Best regards Hotel Metro900 staff

4/10 (不満)

ana lilia

2023 年 8 月に 4 泊滞在
STAFFからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Guest, Thank you really much for your review! Best regards Hotel Metro900 staff

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Situated on top of the station so easy to get to and from. All amenities were great and the room was comfy and spacious. Would highly recommended.
Staffからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Guest, Thank you really much for your review! Best regards Hotel Metro900 staff

10/10 (非常に良い)

Francesca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent!
2023 年 7 月に 3 泊滞在
STAFFからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Guest, Thank you really much for your review! Best regards Hotel Metro900 staff

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Péssimo
Péssimo
2023 年 7 月に 2 泊滞在
Staffからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear guest, we are extremely sorry for your review. we can guarantee you that if you had made your needs known, the 24-hour reception would certainly have satisfied you.We send you our warmest regards as we look forward to having you back at the hotel

8/10 (良い)

Pedro

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente opción
El hotel no está cerca de los típicos lugares turisticos, pero es un buen barrio y está convenientemente está situado junto a la estación de metro. El personal es sumamente amable y te ayudan en todo aquello que necesitas. Para nuestra sorpresa está a medio kilometro de una pizzería que tiene una estrella michellin y cuyos precios son asombrosamente accesibles, y estaba deliciosa. Nos la recomendó la joven de la recepción. Lo único malo es que curiosamente no hay ascensor en el piso 2, debes subir al 3 y bajar al 2, o subir a pie desde el 1, y con maletas fue complicado.
2023 年 7 月に 1 泊滞在

6/10 (普通)

Alex

家族旅行
Hotel was just average. Annoyed with staff after making sure via email that we would have a family room with one double and two singles. When arrived they forgot to add another single bed. Single beds are small too. The hotel is odd shaped so not the best if you struggle with stairs. Lift can only accept two people. I wouldn’t recommend this hotel. The only bonus is that fact that it is next door to a station.
2023 年 6 月に 7 泊滞在

8/10 (良い)

narges

カップルで旅行
良かった点 : スタッフとサービス
location is good , it is right next to train station. there are taxis in front of the hotel . staff are nice . breakfast is good. our room problem: .The window shades are not blocking out the light.difficult to sleep in the morning . if you are sensitive be aware of that .
2023 年 6 月に 4 泊滞在

10/10 (非常に良い)

Luca

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在

8/10 (良い)

Jordy、Kamerik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel itself was great. It is a bit of a search to find the entrance, but once you found it, it is a great hotel. Conveniently located to public transport as we had to go to the stadium, while we also could use take some public E-Scooters to race to the centre. We had a spacious and modern room, it was clean, facilities were good, the bed was also fine and on top of that, breakfast was good as well. Only minor point of attention is that the room gets pretty hot. The A/C can only be running while you are in the room and after that it switches off completely. Understandable, but once it is 25 degrees celsius outside all day and you arrive back in your hotel room just before you would like to go to bed, it is still very hot and the A/C needs a lot of time to cool the room, while we prefer to turn it off when sleeping. A sort of eco mode on the A/C to cool it a bit while you are away would be a good solution. However, apart from that it is a great hotel and we really recommend it.
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Ariele

2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Piera

2023 年 6 月に 3 泊滞在
Staffからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Guest, Thank you really much for your review! Best regards Hotel Metro900 staff

10/10 (非常に良い)

Richard

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
the only thing I was disappointed with was there waa no where to get ice. When we asked at the desk he was nice enough to get me a cup but I couldn't ask him to do it all the time so i did without
2023 年 4 月に 4 泊滞在

4/10 (不満)

Jean-Michel

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It's a pity my overall review is so poor because the hotel main rooms and rooms were beautiful, modern and very clean
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在

10/10 (非常に良い)

RS

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful time. The staff was really nice. The place was really clean and it was right next to the metro. Easy walking all over town and great dining.
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Mchael Andrew

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really enjoyable stay and will definitely book again if staying in Naples.
2023 年 3 月に 1 泊滞在
Staffからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Guest, Thank you really much for your review! Best regards STAFF Hotel Metro900

2/10 (非常に不満)

Alessandro

カップルで旅行
気になった点 : 施設のコンディションと設備
Hotel senza acqua calda
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant Stay
Nice little hotel close to Mergellina station and a short walk from some good restaurants and the sea. Personnel helpful and friendly. Hotel comfortable and was not disturbed by the trains overnight.
2022 年 11 月に 2 泊滞在

2/10 (非常に不満)

nicola

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
HOSTEL YES HOTEL NO
non e' un 4 stelle ma un ostello, it's not an hotel but a hostel.... my room was horribly stinky in the bathroom, thing that a good staff would have noticed, overhall it's a hostel with tiny walls and very noisy..... camera puzzolente e muri spessi 2 mm si sente tutto ed e' rumorosissimo....
2022 年 10 月に 1 泊滞在

8/10 (良い)

Federico

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel con un’unica pecca. Si trova su una stazione della metro. Pur essendo ottimamente insonorizzate le camere, quando passa il treno un poco si sente. A notte fonda il servizio peró è sospeso. È comunque un’ottima struttura
2022 年 9 月に 1 泊滞在

8/10 (良い)

Anna

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bardzo komfortowy. Blisko dworca. Miła obsługa.
2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

Alessandro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ottimo rapporto qualità prezzo
Camera ampia, letti ottimi, posizione buona, aria condizionata efficace.
2022 年 6 月に 1 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2022 年 6 月 27 日)
Gentile ospite, grazie per il suo ottimo feedback. Siamo lieti che il soggiorno sia stato confortevole e sia andato bene. Ci auguriamo di averla presto nuovamente nostro ospite. Cordialmente

10/10 (非常に良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel experience
Excellent service, clean, and very attractive. Great stay!
2022 年 6 月に 2 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2022 年 6 月 16 日)
Dear guest, thank you for your good feedback. We're happy to have you again like our guest. See you soon. Best regards Staff

10/10 (非常に良い)

Matteo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 2 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2022 年 2 月 24 日)
Gentile ospite, grazie per il generoso feedback. Ci auguriamo di averla nuovamente nostro ospite.

6/10 (普通)

Fabian、Hamburg

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Hotel was ok
2021 年 11 月に 6 泊滞在
Staff Hotel Metro 900からの返信 (投稿日 : 2021 年 11 月 24 日)
Dear Guest, thank you for the good feedback.

8/10 (良い)

Agnieszka

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Świetna lokalizacja rozsądne pokoje, choć jedynka, to naprawdę jedynka. Śniadania mogłyby być odrobine obfitsze.
2020 年 2 月に 1 泊滞在
Boutique Hotel Metro900からの返信 (投稿日 : 2020 年 2 月 24 日)
Dear guest, Thank you for your review. Best regards

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
2019 年 11 月に 2 泊滞在
Boutique Hotel Metro900 からの返信 (投稿日 : 2019 年 12 月 18 日)
Dear, thanks for your review. Best regards

2/10 (非常に不満)

Colleen

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
HORRIBLE do not stay here
It was not centrally located as I thought the room amenities came with next to nothing no lotion or anything I was situated across from an open storage room and I wanted an extra pillow since it was late at night I didn't find a pillow but I found a bathrobe that I thought I might want to use so, so since my room didn't have one I put it in the bathroom. I didn't use it until the second day but apparently they charge you $5 a day if you use a bathroom which I think is completely ridiculous so they charged me $10 to use the bath robe that was stiff and itchy and not even a full bathrobe, it was half bathrobe. Also I accidentally spilt some wine on my bed late night so from the store room I change my sheets rather than bother somebody late night for my mistake and they charged me basically $20 because I changed my own sheets they said there was wine on it and they had to wash them and I said wouldn't you have had to wash them anyway and they said because it was staying there is an extra charge well I know wine comes out I've spilt it on my own sheets it washes out. my point was I did them a favour by changing my own sheets and they charged me an extra $20 for it. So I rack up $30 in miscellaneous charges for cleaning up my own mess and borrowing a terrible robe. There is only local Italian TV which sucks because in every other location we've stayed at there's been at least a couple of English speaking chanels. Also everywhere else I have stayed A robe was part of the s
Burnt and cold breakfast
big selection of toast was the main attraction
yogurt was the only thing edible with tiny little cups
twin room had NO TV that speaks english or accessories like lotion
2019 年 11 月に 2 泊滞在
HOTEL METRO 900 STAFF からの返信 (投稿日 : 2019 年 11 月 10 日)
Dear Mrs. Colleen, Let us reply to all the crazy things you said. - Naples has a big city center, and we are in 20 minutes by walking far from the HISTORICAL ONE, that is an area of the big center. The most important thing, is that we are in the ancient Mergellina station, that you can use to arrive faster wherever you want, at the cost of only € 1.30. Moreover, we have also the taxi station downstairs, in case you would like to take also a taxi. So we are FULL of services, and way to go around. - We have different rooms, with different services, from the lower to the higher. Your room was a medium typology, we don't put in it the bathrobe, since is not part of the services of it. This do not signify that you cannot ask to reception, open 24h, information about that. In fact if youwould have informed us, we would have let you know about the little cost of the bathrobe, so you'd have choose to take it or not. Even if it was 1 am, 3 am, 5 am, you would must have asked to reception about what you need, nothing allow you to enter in a private area of an Hotel, like the storage, where there can be everything, and take what you want. What you did is steal . nothing else. We work 24h to be at the FULL disposal of guests, so you are not allowed to discredit us and our Hotel since it was your fault. We applied just our policy, that is to pay for the services added and not included. - You turned your bedsheet from white to red with wine. For us is a damage, is a waste of money since to clean up bedsheets with stain of wine is not simple, and it hasn't a normal cost. That's why you paied for the change of bedsheet the day of your arrival. - Thanks for the photos that shows that eggs and meat were not burned. - always if you would have asked, we would have put you television on english way . In any case, we work everyday to make our best. Best regards

8/10 (良い)

Marta

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 1 泊滞在
Staffからの返信 (投稿日 : 2019 年 10 月 30 日)
Dear Guest, Thank you. Best regards Hotel Metro900

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備
2019 年 10 月に 1 泊滞在
Metro900 Staffからの返信 (投稿日 : 2019 年 10 月 27 日)
Dear Guest, Thanks for the review. Best regards Hotel Metro900 staff

6/10 (普通)

宿泊されたお客様

気になった点 : スタッフとサービス
Nice location but average experience!
The hotel was located inside Mergellina Station which was pretty convenient. However, the room assigned to us was located the same floor of the train station platform - it did cause us some concerns about safety and privacy. Also, it did have a window, but with no views! We felt the staffs were a bit cold without any greetings and smiles. And, remember to bring your toothbrush and toothpaste as they would charge you EUR5 for that!
2019 年 10 月に 2 泊滞在
Hotel Metro900 Staffからの返信 (投稿日 : 2019 年 10 月 23 日)
Dear Guest, Thanks for your review. We are really sorry that you are not satified about your stay here. The room that you booked is an economy room, so the cheapest room that we have. Since we are in the building of the staton, of course we are on the same floor of the station. But obiviusly, you have your privecy and security since there are videocameras, staff 24h and all the doors closed. Also, the staff is always one of the best point here, so it's really strange you found them unfriendly. In any case thanks for being here. Best regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 4 泊滞在
Metro 900 Staffからの返信 (投稿日 : 2019 年 9 月 13 日)
Dear Guest, Thank you so much! Best regards

10/10 (非常に良い)

Anna、New York, NY

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Delicious breakfast included. Clean, comfortable. Helpful staff.
2019 年 9 月に 1 泊滞在
francescoからの返信 (投稿日 : 2019 年 9 月 7 日)
Dear guest, Thank you for the wonderful words and we hope to see you again soon. metro900 staff

6/10 (普通)

Juan Manuel

良かった点 : 客室の快適度
La puerta de entrada no corresponde a un hotel de 4 estrellas y, nada más abrirla, no es nada agradable pues parece que se va a un sótano y no proporciona al cliente un buen ambiente. Cuando llegamos la habitación estaba poco ventilada y da la sensación de ser un hotel poco funcional. En mi opinión lo mejor es la ubicación y el desayuno. La cama es confortable y la atención del personal correcta.
2019 年 8 月に 3 泊滞在
Hotel Metro900 からの返信 (投稿日 : 2019 年 9 月 1 日)
Dear Guest, We are so sorry you had all these problems, but let us explain. The entrance is a normal building entrance, with all the info about how to reach the Hotel. Since we are in the ancient building of the historical Metropolitan station, we cannot change the entrace as we like, since we have to respect rules. Also, when you arrive inside the room, the power turns on, so from this moment you can open air conditiong and let refresh the room. In any case, thanks for your stay. Best regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 1 泊滞在
Metro 900 Staffからの返信 (投稿日 : 2019 年 8 月 18 日)
Dear Guest, Thanks you so much, Best regards

10/10 (非常に良い)

Jean Francois

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 2 泊滞在
Metro 900 Staffからの返信 (投稿日 : 2019 年 8 月 4 日)
kind customer we are happy that your stay in naples was to your liking, we hope to see you again soon greetings and thanks