Thank you for your wonderful review! We're thrilled to hear that you enjoyed our beautiful location. We hope to welcome you back soon for another memorable stay at The Meritage Resort and Spa.

We're sorry to hear about your experience. Please feel free to reach out to our team directly with any concerns you may have.

We're delighted to hear that you had a great experience! Thank you for choosing us, and we hope to welcome you back soon for another fantastic stay.

Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at The Meritage Resort and Spa and found our location close to downtown Napa, quiet, and clean.We appreciate your positive comments and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Thank you for sharing your feedback about your recent stay at The Meritage Resort and Spa. We're pleased to hear that you found our property convenient and enjoyed your room.We apologize for any inconvenience regarding the early check-in fee. While early check-ins are subject to availability and may incur additional charges, we regret if this policy was not communicated clearly. Your comments will be shared with our team for further review.We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.

Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at The Meritage Resort and Spa and appreciated our attention to detail. While we're a bit removed from downtown Napa, we're delighted that you found our location beautiful and serene.We hope to have the pleasure of welcoming you back for another perfect stay in the future.

We're truly sorry to hear about your disappointing experience at The Meritage. Please accept our sincerest apologies for the issues you encountered with our service and amenities during your stay. It's clear that we fell short of meeting your expectations, and we deeply regret any inconvenience or frustration caused.We take your feedback seriously and will address the staffing and management issues you've mentioned to ensure that such situations do not occur in the future. Improving our guest experience is our top priority, and your comments will be used constructively to make meaningful changes.We understand the importance of timely communication and efficient resolution of concerns, and we apologize for the difficulties you faced in reaching our team. Rest assured, we will take steps to improve our responsiveness and ensure that all guest inquiries are addressed promptly.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. If you would like to discuss your concerns further, please don't hesitate to reach out to us directly. Thank you for your feedback, and we hope to regain your trust in The Meritage.

Dear Michelle,Thank you so much for sharing your feedback, and I do apologize that your experience did not meet expectations. We are constantly striving to improve our services at The Meritage and our outlets. I have shared your note with our management and we will utilize this as a training tool for our staff. We do hope to have the opportunity to welcome you back and improve our services for a future stay.Warm regards,Amy

Dear Mike,I am so sorry to hear that your stay did not meet your expectations. Our management team would like the opportunity to learn more about how we could have better served your during your visit. Please contact us if there is anything we can do to turn this around. Warm regards,Amy

Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. We hope to welcome you back again soon for another wonderful stay at The Meritage Resort and Spa.

We're sorry to hear about your experience. Please feel free to reach out to our team directly with any concerns you may have.

Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.

Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.

We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We hope you will give us another chance in the future. We hope you give us another chance soon so we can share an even more positive experience.

Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.

We appreciate your feedback and are delighted to know you enjoyed your stay with us. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.

We appreciate your feedback and are delighted to know you enjoyed your stay with us. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.

We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We hope you will give us another chance in the future. We hope you give us another chance soon so we can share an even more positive experience.

Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.

We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We hope you will give us another chance in the future. We hope you give us another chance soon so we can share an even more positive experience.

We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We hope you will give us another chance in the future. We hope you give us another chance soon so we can share an even more positive experience.

Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.

Dear Aylet,Thank you for taking the time to share your review, and I'm genuinely sorry for the issues you encountered during your stay, particularly the unexpected closures and the issue with your mattress.Your feedback is invaluable, and we're actively working to address these concerns promptly. We understand the importance of a seamless and enjoyable stay, and your insights help us improve.I would love the opportunity to discuss your experience further and personally ensure that we make amends. Please feel free to reach out to our Guest Relations team, so we can address your concerns and make your next visit with us truly memorable.Thank you for your understanding, and we hope to welcome you back for a much-improved stay.

Dear Alexandra,Thank you for sharing your feedback. I am truly sorry to hear that your interaction with our staff was not positive, and I want to ensure that we have shared this feedback with our management team. We are constantly striving to provide the absolute best service possible, and there is no excuse for rude behavior by our team. Please know that your feedback is extremely valuable to us, and we are taking corrective action to ensure a positive guest experience for all.

It was our pleasure to host your stay!

Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.

Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.

Dear Danielle,Thank you for taking the time to share your experience with us, and I am so sorry that we did not meet your expectations. Our management team has reached out directly to address your concerns.Kind regards,AmyManager at the Meritage Resort and Spa

Dear Leena,Thank you so much for your feedback, and I am so sorry to hear that your stay was not 100% up to your expectations. We are in the process of completing a full renovation of all of our guestrooms at The Meritage, and we do hope you may consider joining us again to experience the new Meritage. Warm regards,AmyManager, The Meritage Resort and Spa

We're thrilled that you chose us for your time away and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.

Dear Joseph,Thank you for taking the time to share your experience with us. I am so sorry that our renovation affected your stay, and hope you will join us again this Spring, when we unveil our fully renovated resort. Thank you again,AmyManager, The Meritage Resort and Spa

Dear Kimberly,Thank you for taking the time to provide feedback on your recent stay, and I am so sorry that your experience fell short.I am working with our management across departments to ensure that we properly communicate details regarding the full room renovation that we are completing this month.We are looking specifically into the issues in your cousin's room to ensure that these are prevented in the future.Your feedback is invaluable, and we hope that you may give us the opportunity to make amends for these issues by visiting us in the future, when the renovation is complete.

Dear Ardey,I am delighted to hear that you enjoyed The Meritage during your stay, however I do want to apologize for the mis-up with your room service order. Our in-room dining management is looking into this issue so that we may ensure that it does not happen again.

We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.

We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.

Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.