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ナンタケット インの口コミ

3.5 out of 5
ナンタケット イン
1 Miller Lane, Nantucket, MA

口コミ

8.4

とても良い

評価 10 - 278 件の口コミ中 142 件が非常に良い" "
評価 8 - 278 件の口コミ中 80 件が良い" "
評価 6 - 278 件の口コミ中 31 件が普通" "
評価 4 - 278 件の口コミ中 13 件が不満" "
評価 2 - 278 件の口コミ中 12 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備
空港に近いホテル
2018 年 8 月に 2 泊滞在

8/10 (良い)

cowell、JPN

良かった点 : 清潔度、スタッフとサービス
空港近くのホテル
空港から車で2分のコテージタイプのホテル。スタッフの方々がフレンドリーで感じが良い。街中/ビーチ&ホテル間は１時間ごとにシャトルバスが出ているので、不便さは全く感じなかった。フリードリンクが設置されているラウンジあり。各部屋に湯沸かしケトルがあると更に良いと思う。
2017 年 6 月に 2 泊滞在

2/10 (非常に不満)

Tony、Cincinnati

出張
Unknown on quality and appearance as I was never able to make it over to Nantucket from Hyannis due to Ferry breakdown…. It’s a joke that non refundable exists when it is circumstances beyond a human control factor. It isn’t like I didn’t want to go or anything like that … I was not humanly or mechanically possible to cross and stay. I will never book 3rd party again, nor will I ever book until I actually cross from mainland to island.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Yeni

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We went during non peak time but hotel and room was amazing. Would definitely stay again
2024 年 2 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2024 年 4 月 21 日)
Hi Yeni,Thank you for your 5 Star review!

8/10 (良い)

Bryan

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2024 年 4 月 21 日)
Hi Bryan,Thank you for your review!

6/10 (普通)

JUAN

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2024 年 4 月 16 日)
Juan,Thank you for your feedback.Please feel free to contact us to let us know where we can improve.

6/10 (普通)

Loren

2024 年 2 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2024 年 3 月 1 日)
Hi Loren,Thank you for the review.Please reach out to let us know how we can get better!

4/10 (不満)

Kevin

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
First night we stayed, there was rain, our rooms were flooded told front the next morning needed redund. They did not do. I would not recommend this property . Note two rooms were flooded out. Never again
2024 年 1 月に 4 泊滞在
Shawn- GMからの返信 (投稿日 : 2024 年 1 月 15 日)
Kevin,Thank you for your review!We did encounter a large storm one of the nights that you stayed with us. Due to the high winds and rain, we did in fact have water damage in some of the rooms. We were able to move you to another room for the rest of your stay and extended you a free night in the future.We look forward to welcoming you back again soon!

10/10 (非常に良い)

Timothy

2023 年 12 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2024 年 3 月 1 日)
Thanks for the 5 Star review Timothy!

10/10 (非常に良い)

Daniela

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 12 月 13 日)
Daniela,Thank you for the 5 Star review!

10/10 (非常に良い)

Nicole

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice, newly renovated and staff was super friendly! The shuttle to town is also a lifesaver
2023 年 12 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 12 月 10 日)
Thank you for the perfect score Nicole, we look forward to welcoming you back again soon!

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Lovely place, wish they serviced rooms
The room we stayed in was so nice and the staff were great. The one wish we had was that the rooms were serviced at some point during our stay. We were there for 3 nights and so having someone come in at least once during that time (without requesting it) would have been nice to get a garbage clean up and fresh towels and more coffee pods. Still a great trip, but for the length of stay, servicing was expected.
2023 年 11 月に 3 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 12 月 8 日)
Thank you for your review! I'm happy to read that you enjoyed both your room and the staff! Unfortunately, due to staffing limitations we're not able to do stayover service in the off season but do offer this during the summer months.

10/10 (非常に良い)

Thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a very nice stay during the Winter Stroll
2023 年 12 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 12 月 8 日)
Thomas,Thank you for the 5 Star review!

8/10 (良い)

Brianne

良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 12 月 5 日)
Hi Brianne,Thank you for the 4 Star Review, we look forward to welcoming you back!

8/10 (良い)

Greg

良かった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 11 月 22 日)
Greg,Thank you for your review!

10/10 (非常に良い)

Laurie

良かった点 : 施設のコンディションと設備
2023 年 10 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 10 月 17 日)
Laurie,Thank you for the 5 Star review!We look forward to welcoming you back again soon.

10/10 (非常に良い)

Gail

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely Inn
What a beautiful place! Brand new finishes throughout. Very pleasant staff, super clean, very enjoyable stay
2023 年 10 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 10 月 16 日)
Gail,Thank you for the perfect score, I'm glad you enjoyed the hotel, staff and cleanliness.

10/10 (非常に良い)

Tamu

2023 年 9 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 11 月 22 日)
Tamu,Thank you for your review!

8/10 (良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
1st visit to Nanttucket
Good except for a disappointing breakfast.
2023 年 10 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 10 月 11 日)
Steven,Thank you for your review!I apologize you didn't enjoy breakfast, with the improvements we're making to the kitchen, we are limited to what we can offer. Please be sure to give us another chance in 2024 as we will be launching our new café concept.

10/10 (非常に良い)

Alice、Plaistow

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room updates from 6 years ago were very nice. Staff was always friendly and accommodating.
2023 年 10 月に 3 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 10 月 11 日)
Alice, thank you for the 5 out of 5 score! We look forward to welcoming you back for a 7th year in 2024!

10/10 (非常に良い)

sampriti

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 10 月 2 日)
Thank you for the 5 Star review!

8/10 (良い)

Whitney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Under construction
2023 年 9 月に 7 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 9 月 20 日)
Whitney,Thank you for your review. We hope to be completing our renovation shortly!-Shawn

4/10 (不満)

Maria

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
After a flawless stay at the Nantucket Inn one year ago, we returned with high hopes and were gravely disappointed. When we booked our stay several months ago, we were not made aware of the plethora of renovations being done all at once, leaving the Inn unable to offer several amenities that were still accounted for in the room rates. The “continental breakfast” consisted of a table, monitored by 2-3 staff members watching you peruse a selection of what I can only imagine to be gas station muffins, single serving boxed cereals, and apples, oranges and overripe bananas. This did not include coffee, however the rooms were outfitted with Keurig-like machines, and if you asked, the housekeeping staff would replenish your K-cups. Our room was newly renovated which was a nice feature, however our bathroom was full of tiny ants. We made staff aware, and despite them attending our room 2-3 hours after this discovery, we continued to have little visitors in our bathroom the entirety of the 5 night stay. The bar, restaurant (which provided a full hot breakfast last year), gym and indoor pool were simultaneously unavailable due to renovations, leaving you with virtually nothing to do at an Inn where you are paying $400 on a weeknight, and $500 on a weekend. The complimentary shuttle from the Inn was nice, as it takes you into town and returns you, each hour. After 6pm, it increases its rounds to twice an hour. It will also take you to the beach. This is really a positive feature
2023 年 9 月に 5 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 9 月 14 日)
Maria,Thank you for your candid review.We apologize for the delay in renovations, we had planned to have had the renovations completed earlier but due to unforeseen delays, we have been pushed back. This also determines what the health department will allow us to offer guests for food which impacts our offerings.I am glad you enjoyed the newly renovated rooms as well as the shuttle to town as well as the beach!We look forward to welcoming you back again soon.-Shawn

4/10 (不満)

Donna

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The amenities that were promised (restaurant, bar, indoor pool) were not available due to renovations being completed at the hotel. We were not aware of this and the price of the room certainly did not reflect not having access to these things. Also, the Inn is mid-island across from the airport. While they do have shuttles to one beach and the downtown area, we ended up having to rent a car in order to explore the whole island. Another unexpected surprise and expense. For the price, stay near one of the beaches or the downtown area. Also, we could hear the people above us stomping around. When they renovated the rooms they neglected to put any soundproofing between the floor and ceiling. Most of the staff were nice and friendly. Except for one young male driver, whose name began with a C. He just couldn't wait for his shift to be over and was very unpleasant.
2023 年 9 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 9 月 6 日)
Donna,Thank you for your candid review!I apologize for lack of amenities as we near the end of our renovation. We look forward to welcoming you back once everything is complete next year. As for the van driver, we will follow up accordingly.

10/10 (非常に良い)

Viera

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful remodeled room and bathroom. Very comfy mattress. Breakfast was not that great. Would welcome some bread, butter and jam for breakfast instead of the sweet processed options. Also coffee in the aluminum bottle was appalling.
2023 年 9 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 9 月 6 日)
Viera,Thank you for the 5 Star review!I'm glad you enjoyed the renovated rooms. We appreciate your patience as we finalize the renovations to our kitchen and will be opening our new café in the coming weeks.-Shawn

10/10 (非常に良い)

Tiffanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a fantastic experience here. I was worried after reviews I read online but the complaints were a little ridiculous. Yes the hotel is undergoing major reconstruction, the indoor pool and restaurant is closed but we were happy with the breakfast spread of fruit, cereal, etc (organic milk and high quality cold brew coffee) . The staff is extremely hard working and friendly and the front desk offers free waters and snacks 24 hours (there's also a convenience store across the street and the crosswind's restaurant at the airport). The shuttle runs like clockwork and the drivers, especially Danny are great. The rooms are immaculate and modern, clean and comfortable. The pool area is peaceful and they are literally cleaning the pool and hot tub every time a leaf falls into the water. Bring your own towels for the beach, they don't offer those or chairs but you can rent chairs at surf side beach. Also if you are dropped off mid island at night (highly recommend, it's calmer than town and has the restaurants that the locals go to) there is a huge chance you won't get picked up on the way back. I would stay here again, $1400 for 5 days in august beats dropping $6,000 at a resort in town any day! Lisa at the front desk is a gem, be kind to these hard working individuals.
Shawn- GMからの返信 (投稿日 : 2023 年 9 月 1 日)
Tiffanie,Thank you for your review, we look forward to welcoming you back again soon!

6/10 (普通)

Fiona Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Stayed here before and now there are fewer amenities offered. The indoor pool was closed as they are doing a lot of construction. We were not informed about this. I do feel that coffee should have been offered along with the breakfast snacks.
2023 年 8 月に 3 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 9 月 1 日)
Fiona,Thank you for your review!We're nearing the end of all the improvements we're making to the hotel in the coming weeks. I apologize the indoor pool was closed during your visit but assure you the next time your back it will be open!

8/10 (良い)

Cathy

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
This property is located out of town but there is a shuttle bus to provide transportation which was good. During our stay there was renovation in progress and the indoor pool/hot tub were closed, also breakfast which is included was terrible, no coffee (Kerig in the room with no choices) pastries in plastic and too ripe bananas. This should have been on the website. Other than that outside pool/hot tub nice and room good.
2023 年 8 月に 3 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 9 月 1 日)
Cathy,Thank you for your review!I appreciate your feedback and will work to update the website to be more informative.We look forward to welcoming you back again soon.

4/10 (不満)

Kelly

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Indoor pool was closed for renovations. Staff was unsure of the shuttle schedule and gave us the wrong information. No hot coffee and tea in the lobby in the morning. Had staff waiting behind the breakfast bar. Very awkward to go up and have the staff staring at you while you are picking out what to eat. Will check out a different hotel next time for sure.
2023 年 8 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 21 日)
Kelly,Thank you for your candid review.I will be sure to connect with our staff regarding the shuttle schedule as this is something they should know well.As for breakfast, the health department limits us to what we can offer due to our kitchen being under renovation. We're excited to have our café open next month and hope you come back to give us another chance.

6/10 (普通)

Lauren

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 22 日)
Thank you for your review Lauren! Please feel free to share any additional feedback you might have to help us improve.

10/10 (非常に良い)

aliza

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Staff was exceptional, everyone was so nice and friendly and got us whatever we needed. The rooms were nice and very clean. Free shuttle to town and beach. Highly recommend!!
2023 年 8 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 14 日)
Aliza,Thank you for the 5 Star review!I'm glad you enjoyed the new rooms and was happy to read that the staff took excellent care of you.

10/10 (非常に良い)

Raymond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 14 日)
Raymond,Thank you for the 5 Star review!

10/10 (非常に良い)

April、Rockaway

出張
良かった点 : 設備とサービス、施設のコンディションと設備
Beautiful place walking distance to airport and rental cars!
2023 年 8 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you for the 5 Star review, we look forward to welcoming you back again soon!

10/10 (非常に良い)

Stephen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lov
2023 年 8 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 10 日)
Stephen,Thank you for the 5 Star review!We look forward to welcoming you back again soon.

6/10 (普通)

Modesto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 9 日)
Modesto,Thank you for your review.If you could please provide further detail for the score we would greatly appreciate it!

6/10 (普通)

Donald

良かった点 : 清潔度、客室の快適度
気になった点 : 施設のコンディションと設備
Sub par
The breakfast is terrible, didnt even consider going back after looking the first morning. There were cracks in the vainty to the bathroom, tears in the wallpaper and the toilet wobbled when you sat on it. Finish work for the room was sub par, the faucet for the shower wasnt flush. House keeping was good and shuttle service was as well, however alot of work needs to be done to make this Hotel acceptable for the price.
2023 年 8 月に 3 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 9 日)
Donald,Thank you for your review.I'm glad you enjoyed the housekeeping and shuttle service!As for the issues with the room, we will be sure to address these with our engineering team quickly and appreciate your bringing this to our attention.

2/10 (非常に不満)

Kimberly

2023 年 7 月に 3 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 8 日)
Kimberly,Thank you for your review.Please reach out to guestservices@nantucketinn.net so we can further assist.

10/10 (非常に良い)

katherine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Extremely friendly and helpful staff. Free shuttle to the town and beach are convenient. Currently In the process of being renovated. Will be really nice when completed.
2023 年 7 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you for the 5 star review!

10/10 (非常に良い)

Courtney

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you for the perfect 10/10 score!

10/10 (非常に良い)

Debra

2023 年 7 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you for the 10/10 score, we're glad you enjoyed your stay.

10/10 (非常に良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 5 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you for the 5 Star review!

10/10 (非常に良い)

Daniel、Weston

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful place, rooms all updated it.
2023 年 7 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 7 月 15 日)
Daniel,I am happy you enjoyed the updated rooms!-Shawn

10/10 (非常に良い)

elisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
After flight cancellations the kind staff worked with us for some partial credits. The hotel is not yet fully open; gym and cafe aren’t ready yet. Some rooms and buildings getting finalized. This hotel is fully renovated, beautiful and directly across from the Nantucket airport and walkable. By august 2023 this should be very nice and welcoming.
2023 年 7 月に 3 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 7 月 12 日)
Elisa,Thank you so much for your review!I'm happy you enjoyed your stay and look forward to welcoming you back once all of our amenities are back!-Shawn C.

6/10 (普通)

Eva

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Not like last time
The hotel was being renovated so the restaurant was not available- so we had to walk across the street down to the airport to get food. The first room given to us had a strong smell of paint and varnish and it was not completely fully furnished not even a phone to call front desk if need be. So we asked for another room which was better but still very spartan. The staff though were very kind and friendly and put up with our complaints- I felt bad for them since it was out of their control. And yea the keys for the doors did not work properly so we had to change them a lot walking far to the front desk to get them changed We liked the pool and the central location of the hotel and the shuttles that can take you to town or the beach which is excellent. Again the staff was lovely.
2023 年 7 月に 2 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 7 月 10 日)
Eva,Thank you for your review!I appreciate the kind words about our staff and how you enjoyed the shuttle and the location.We're in the home stretch of the improvements we're making to the hotel and are hopeful we will have all amenities back in the coming weeks.We look forward to welcoming you back again soon!-Shawn C.

10/10 (非常に良い)

Sandino、Kissimmee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 7 月 10 日)
Sandino,Thank you for your review!-Shawn C.

2/10 (非常に不満)

Georgette

2023 年 6 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 7 月 15 日)
Hi Georgette,I'm sorry you didn't enjoy your stay at the hotel. Please contact us directly to provide more feedback.-Shawn

4/10 (不満)

Jay、Rio Rancho

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is a lie and under construction. Paying over $500 per night for a bed with no amenities of full service hotel. No restaurant and can’t even buy a candy bar. The property is a blood sucking money pit and has nothing to offer other than it is on the island of Nantucket 5 miles from any real services.
2023 年 6 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 6 月 17 日)
Hi Jay,Thank you for providing your feedback on your most recent stay.We are in the final stages of all the improvements we're making to the hotel and hope to have it finished soon and have many of our amenities back in service! We would love to invite you back at a discounted rate for your candid feedback.-Shawn

4/10 (不満)

Gregory

2023 年 6 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 6 月 17 日)
Hi Gregory,Thank you for your review. Please feel free to send us a note with more details!-Shawn

10/10 (非常に良い)

Julie

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Such friendly, and helpful staff. They made the stay very pleasant. I’m excited to see all the new additions they are adding.
2023 年 6 月に 1 泊滞在
Shawn- GMからの返信 (投稿日 : 2023 年 6 月 12 日)
Hi Julie,Thank you so much for your review! We're very excited with all the changes as well and look forward to welcoming you back again soon.

8/10 (良い)

Elizabeth

2022 年 6 月に 1 泊滞在