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スイス レナナ マウント ホテルの口コミ

4 out of 5
スイス レナナ マウント ホテル
Ralph Bunche Road, Kilimani, Nairobi, Nairobi

口コミ

7.8

良い

評価 10 - 226 件の口コミ中 85 件が非常に良い" "
評価 8 - 226 件の口コミ中 72 件が良い" "
評価 6 - 226 件の口コミ中 34 件が普通" "
評価 4 - 226 件の口コミ中 18 件が不満" "
評価 2 - 226 件の口コミ中 17 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.2/10

設備とサービス

7.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

6/10 (普通)

Yoshikazu

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
ok
2024 年 4 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Yoskikazu,Thank you for taking time to share your stay experience with us. Thank you and hoping to host you in the near future. Kind Regards, Violet Front Office

8/10 (良い)

YOICHI

2023 年 3 月に 1 泊滞在
SWISS LENANAからの返信 (投稿日 : 2023 年 3 月 24 日)
Dear Yoichi, Thank you for taking time to share with your experience with us. Regards, Violet Front Office

8/10 (良い)

Yoshikazu

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
It is good for stay and work
Swiss からの返信 (投稿日 : 2022 年 11 月 11 日)
Good Morning,We appreciate you taking time to review us and are glad that you enjoyed your stay with us. We hope to host you again in the near future.Kind Regards,PhaniceFront Office

4/10 (不満)

Kei、Tokyo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
シャワーが、冷たい。水周りは良くない。トイレットペーパーのホルダーない。その他諸々。つまりは洗練されていない。 中国の奥地に行って宿泊するホテルにそっくり。 オーナーが中国の方のようなので、そうなるのだと感じました。
2018 年 11 月に 2 泊滞在
..からの返信 (投稿日 : 2019 年 2 月 5 日)
Dear Kei, Thank you for your review. We are sincerely sorry for the challenges you did encounter during your stay with us. We have liaised with the relevant department to ensure effective implementation are effected. we look forward to hosting you and making your stay as great as possible. Kind regards, Swiss Lenana Mount Hotel

2/10 (非常に不満)

joshua、大阪

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
不便で汚い とても4つ星とは思えない
従業員はどうしようかなもなく最低です 責任逃れをする 嘘ばかりつく とにかく最低です 朝飯は遅いし汚いしまずい このホテルが4つ星とは到底ありえない このホテルに絶対に泊まってはいけない
2018 年 7 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
清潔感が一番
ビジネスにて宿泊利用しました。ホテルのスタッフの対応は、良く快かったです。部屋は、清潔感があり大変良かったです。特に、シャワールームは多少の狭さを感じましたが、透明の間仕切りがしっかりとしていて、洗面所部への水はねが無く使いやすかったです。ただ、ホテルアミニティはシャンプーとシャワージェルと固形石鹸ぐらいしかありませんでした。歯ブラシ、簡易シェイバーはありません。また、部屋は広く、ソファーも有り使いやすかったです。窓も大きく、ホテルが高台に立地していることもあり、大変眺めも良かったです。朝食はメニューは少なく感じましたが、朝食だと思うと丁度良いのかもしれません。
Doreen K. Mutegiからの返信 (投稿日 : 2018 年 5 月 3 日)
お客様、 ご滞在をご確認いただきありがとうございます。 近いうちに再びあなたをお迎えすることを楽しみにしています。 私たちはあなたを歓迎しています。 よろしく、 Doreen K. Mutegi、 コーディネーターとマンダリンインタプリタ全体

8/10 (良い)

Jin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
staff was friendly and kindness
All staffs have good responsibility. I think one bad point. We stayed twin room with other person. Inconvenient for stay, because we have only one card key.
2017 年 12 月に 2 泊滞在
Julietからの返信 (投稿日 : 2017 年 12 月 18 日)
Dear Jin, Thank you very much for your feedback, we are glad that you enjoyed your stay with us. Your concern is well noted about the key, and we will ensure you get an extra key for your next visit to ensure convenience. We are looking forward to hosting you again very soon. Kind regards,Juliet Njoroge Guest Service Manager

8/10 (良い)

sachi、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
値段に見合った快適さ
ホテルの部屋は綺麗で新しかった。シャワーのお湯もちゃんと出て不便なく過ごせた。 レストランの食事も美味しかった。
Rからの返信 (投稿日 : 2017 年 3 月 23 日)
Thank you very much for your kind comments following your last stay at the Swiss International Lenana Mount Hotel in Nairobi! We are looking forward to welcoming you back hopefully soon. With kind regards Roland Henkel Area Director - Africa

10/10 (非常に良い)

KITAMURA、大阪

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
治安のよいホテル
新しくて清潔、従業員の教育もよく快適なホテル 立地も高級住宅地にあり治安もしっかりしていて安全 これからもっとよくなるホテルと思う
Roland Henkel - Area Directorからの返信 (投稿日 : 2017 年 3 月 14 日)
Dear guest Thank you very much for your positive review after your last stay at the Swiss International Lenana Mount Hotel in Nairobi. We are glad to learn to you enjoyed your stay. We are certainly looking forward to welcoming you back! With best regards

10/10 (非常に良い)

Sarita

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s was a Nice stay with a good staff. For two women it’s very secure
2024 年 5 月に 3 泊滞在

8/10 (良い)

Collins

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the exemplary reception I was accorded. It was great. I liked how the first cook showed me around/how to get started with serving breakfast. Other cooks just kept staring. I was stunned in the morning to pay Kshs 2000 for breakfast yet it said it was included. What do these terms mean “breakfast included, breakfast available “? I would give it excellent if not for the breakfast which I felt robbed of.
2024 年 4 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Collins, Thank you for taking time to share your stay experience with us. We are glad that we met your expectations in most of the aspects. We have also taken note of the concerns raised and shall see to it that improvement is noted. Thank you and hoping to host you in the near future. Kind Regards, Violet Front Office

6/10 (普通)

Dahir

気になった点 : 清潔度、スタッフとサービス
Bad
Location good, cockcroaches in my room + got water leakage from the toilet roof top. ok hotel but stuff especially security at gate seems to be demorolized and underpaid.. too much asking for money.. irritating guys especially those in night shift. bed is very good and hard my favourite. Asked for 2 hrs late checkout and they said system will not allow although I told am gold member.. Chinese owned hotel in Africa
2023 年 12 月に 5 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Dahir, Thank you for taking time to share your stay experience with us. We have also taken note of the concern raised and shall see to it that improvement is noted. Thank you and hoping to host you in the near future. Kind Regards, Violet Front Office

10/10 (非常に良い)

Michel

2023 年 12 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2024 年 2 月 10 日)
Good Morning,Thank you for taking time to share you stay experience. We are glad to know that you enjoyed. We hope to host you again in the near future.Kind Regards, PhaniceFront Office

2/10 (非常に不満)

Annsctacia

2023 年 12 月に 3 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2024 年 2 月 10 日)
Good Morning,Thank you for taking time to share you stay experience with us. It is sad to see that we did not get to meet your expectations. It is our hope that you will give us a second chance to turn the experience around. Thank youKind Regards, PhaniceFront Office

8/10 (良い)

Betsy

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Quick Place to rest
Staff was very friendly and welcoming. Fruits left as a welcome, very nice. Beds are super comfortable. It’s nice place but 30 minutes away From airport. Bathroom can use a better cleaning.
2023 年 12 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2024 年 2 月 10 日)
Good Morning,Thank you for taking time to share your stay feedback with us. We are glad that we met your expectations in most of the aspects. We have taken note of the bathroom concern and shall see to it that improvement is noted. Thank youKind Regards,PhaniceFront Office

2/10 (非常に不満)

Mark

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Vi havde 2 overnatninger. Sengen var så hård, at det var som at ligge på gulvet. Vi manglede håndklæder ved ankomst. På 2 dagen spiste vi på hotellet. Ventede 1,5 time på min mad og så var tilbehøret endda koldt. Det var nok pga den store fest der var på hotellet, som ligeledes holdte os vågen til 01.00 selvom vi boede på 8 sal. Hotellet er ligeledes slidt og på ingen måder et 4 stjernet hotel. Kan ikke anbefale at overnatte her.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Bobby

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bar is upstairs nex to the pool. Very nice change.
2023 年 11 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 11 月 25 日)
Good Morning,Thank you for taking time to share your stay feedback with us.We are happy to hear r\you enjoyed the new addition to the hotel. Looking forward to hosting you againKind Regards,PhaniceFront Office

2/10 (非常に不満)

Mercy

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度、スタッフとサービス
2023 年 11 月に 3 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 11 月 23 日)
Good Afternoon,Thank you for taking time to share your feedback with us. It is quite sad to see that we did not meet your expectations. We truly apologize for any unintentional inconvenience caused to you during the stay. We hope to get the opportunity to turn your experience around in the near future. Thank youKind Regards,PhaniceFront Office

6/10 (普通)

Wilson

良かった点 : 施設のコンディションと設備
Satisfatória
Satisfatória...
2023 年 11 月に 6 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 11 月 23 日)
Good Afternoon,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay. We look forward to hosting you in the near future and maybe turn the 6 to a ten. AsanteKind Regards,PhaniceFront Office

6/10 (普通)

Dwight

グループ旅行
良かった点 : スタッフとサービス
Stain wash sink and , bed not very comfortable
2023 年 10 月に 5 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 11 月 2 日)
Good Afternoon,Thank you for taking time to share your stay feedback with us. It is rather unfortunate to hear of your experience. Kindly accept my sincere apologies for the inconvenience the wash sink and uncomfortable bed caused you. I have shared the issues with the concerned department for action to be immediately taken. Thank youKind Regards,PhaniceFront Office

10/10 (非常に良い)

Milana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay. Staff was excellent and hospitality was great.
2023 年 10 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 11 月 1 日)
Good Evening,Thank you for taking time to share your feedback with us. We are happy to hear to you enjoyed your stay and hope to host you soonKind Regards,PhaniceFront Office

8/10 (良い)

David

家族旅行
良かった点 : 設備とサービス
Nice Lobby and rooms rooftop pool and bar Overall a nice place to stay a few little Oddities stopped it from being 5 star.
2023 年 10 月に 3 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 10 月 25 日)
Good Evening,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay by us meeting our expectations.We hope to you again inthe near futureKind Regards,PhaniceFront Office

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A place to be
My stay was good a very serene environment. I enjoyed my stay and recommend to anyone visiting
2023 年 10 月に 2 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 10 月 19 日)
Good Afternoon,Thank you for taking time to share your feedback with us. We are glad you enjoyed your stay and hope to host you again very soonKind Regards,PhaniceFronty Office

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 9 月に 4 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 10 月 6 日)
Good Afternoon,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay and hope to host you soon.Kind Regards,PhaniceFront Office

8/10 (良い)

PJ

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was good stay, value for money
2023 年 9 月に 3 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 10 月 6 日)
Good Afternoon,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay and hope to host you soon.Kind Regards,PhaniceFront Office

6/10 (普通)

Iyce

Needs tlc
The hotel is very outdated and needs some work, the sink was grubby, the staff or friendly, the hotel is not 4* it’s 3 at a push. Waited 1hour 30mins for masala chips which in Nairobi is unacceptable
2023 年 9 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 9 月 29 日)
Good Evening,Thank you for taking time to share your feedback with us. We are glad that the staff met your expectations. We have however taken note of the concerns raised and shared with the concerned department to handle the issues to avoid repetition in future. Thank youKind Regards,PhaniceFront Office

8/10 (良い)

Martin

良かった点 : 清潔度、スタッフとサービス
Fittings in bathroom could be renovated here and there
2023 年 9 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 9 月 16 日)
Good Morning,Thank you for taking time to share your stay experience with us. We are glad you enjoyed and hope to host you very soon.Kind Regards,PhaniceFront Office

2/10 (非常に不満)

Bruno C

2023 年 9 月に 8 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 9 月 15 日)
Good Afternoon,We are saddened to hear that your stay was below your expectations. We hope you extend us another chance to change your experience.Thank you for taking time to share your feedback.Kind Regards,PhaniceFront Office

2/10 (非常に不満)

Afonso

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 7 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 9 月 15 日)
Good Afternoon,We are saddened to hear that your stay was below your expectations. We hope you extend us another chance to change your experience.Thank you for taking time to share your feedback.Kind Regards,PhaniceFront Office

10/10 (非常に良い)

Aden

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The only thing I have seen is inside the hotel and outside are not matching. Outside is needed to be renovated
2023 年 7 月に 7 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 8 月 3 日)
Good Afternoon,Thank you for sharing your stay experience with us and we are glad you enjoyed it. We hope to host you again soon.Kind Regards,PhaniceFront Office

2/10 (非常に不満)

Rodriquez

2023 年 7 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Rodriquez,We appreciate the feedback, and accept our sincere apologies for whatever may have made your stay unpleasant.Kind regards,Front Office

10/10 (非常に良い)

Eric

2023 年 6 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 7 月 7 日)
Thank you for the review

10/10 (非常に良い)

Marco

2023 年 6 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 6 月 25 日)
Good afternoon,TThank you for taking time to review us. We are glad you enjoyed your stay and looking forward to hosting you again in the near future.Kind Regards,Front Office

6/10 (普通)

Jay

2023 年 6 月に 3 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 7 月 7 日)
Thank you for the review

10/10 (非常に良い)

Ray

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff and great hotel
2023 年 6 月に 2 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 6 月 9 日)
Good Morning,Thank you for taking time to review us. We are glad you enjoyed your stay and looking forward to hosting you again in the near future.Kind Regards,PhaniceFront Office

10/10 (非常に良い)

Byron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best service
Really nice service from Yvone at the Front Desk, will be sure to come back soon
2023 年 5 月に 1 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 5 月 15 日)
Good Afternoon,Thank you for taking time to review us. We appreciate the feedback and Yvonne has been well applauded for her service.We hope to have the pleasure of hosting you again in the near future.Kind Regards,PhaniceFront Office

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Businessman and philanthropist
The Deluxe Room that I rented had cockroaches and other bugs crawling around the room, I killed 6 and the last bug that I killed was right in front of the Porter who moved me to another room the next morning. To be charged extra money for a room because of the Hotel’s negligence was totally unacceptable. I was refused a credit and charged full price. Never again!!!
2023 年 5 月に 4 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2023 年 5 月 10 日)
Dear Mr. Smith,Thank you for taking time to share your experience with us. Firstly, Kindly accept my most sincere apologies for the not so pleasant experience during your stay with the bugs in the room, this matter was forwarded to the management for immediate action. We understand the frustration that this caused ;You had requested for a different room with a closet and hence the extra discounted charge for the upgrade: Please be rest assured that we shall look in to the flexibility of the room upgrade policy and see how best we can work around it. Once again, I do apologize for the negative experience. Kind Regards, VioletSwiss Lenana Mount Hotel

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I felt I could leave my things in my room and have nothing stolen . no one went in my room if I didn’t ask, the staff were very friendly and kind, the food was not bad, except you had to wait some time. The room was nice and clean. The high point is that they had very kind and amazing customer service.
SWISS LENANAからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear David,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay with us. We look forward to hosting you again. Kind Regards, Violet Front Office

10/10 (非常に良い)

MOHAMMED

良かった点 : スタッフとサービス、施設のコンディションと設備
Cleanliness
2023 年 4 月に 2 泊滞在
Front Officeからの返信 (投稿日 : 2023 年 4 月 12 日)
Good Morning,Thank you for sharing your feedback with us. We appreciate you choosing us as your preferred hotel.Kind Regards,PhaniceFront Office

4/10 (不満)

Mike

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Did not like the food on the menu. Limited visiting inf for tourists.
2023 年 3 月に 5 泊滞在
SWISS LENANAからの返信 (投稿日 : 2023 年 3 月 24 日)
Dear Mike , We thank you for taking time to share with your experience with us. We are truly sorry that you did not get to enjoy your stay due to the food menu. It is unfortunate that we did not meet your expectations we have shared with the relevant department for action to be taken. Thank you for staying with us and hope that we will still get to retain your business. Kind Regards, Violet Front Office

8/10 (良い)

Adhanom

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 17 泊滞在
swiss lenana mount hotelからの返信 (投稿日 : 2023 年 4 月 1 日)
Good Afternoon,Thank you for staying with us and sharing your stay experience.Kind Regards,PhaniceFront Office

8/10 (良い)

Jim

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Anbefales!
Vi var 3 venner på tur fra Norge og for å oppleve tilnærmet Norsk standard på hotellrommet, valgte vi å leie suitene i etasje 9. Rommet var godt utstyrt med badekar og to dusjer og en elektrisk massasjestol, kjøleskap, kaffetrakter, vannflasker, bidè på toalettene. To toaletter på rommet. M.M. Jeg reagerte på at kingsize senga var vel hard å ligge på etterhvert, men det viste seg i ettertid at madrassen var lagt på opp/ned. Servicen var i midlertidig god da vi fikk hjelp med engang og vi fikk i tillegg lagt på en overmadrass. Svømmebasseng på tiende etasje og solsenger. Sikkerheten var svært bra. Vaktene utenfor sjekket alle biler, selv de bilene som daglig var innom hotellet ble grundig sjekket. I tillegg har det kenyanske militæret sin hovedbase i samme nabolag og president boligen er fem minutter unna. Det er 7 minutter med Uber til nærmeste kjøpesenter yaya. Personalet var serviceinnstilt og glade. Vi kjente oss godt ivaretatt. Det eneste vi kunne satt fingeren på var serveringen ved middag. Den tok altfor lang tid. Ca. En time fra bestilling til ferdig på bordet. Men til gjengjeld var det mer rimelige matpriser på hotellet enn det du fant på restauranter like ved. Man kan også veksle tusen skilling til mindre enheter i resepsjonen, som også er et stor pluss. Alt i alt, hadde vi en fin opplevelse og et bra opphold og kommer gjerne tilbake på neste tur. Vi har vært i Kenya mange ganger tidligere, og dette hotellet blir nok en favoritt og gjenganger for oss. Mvh. Norsk
2023 年 2 月に 3 泊滞在
Swissからの返信 (投稿日 : 2023 年 3 月 6 日)
Good Morning,Thank you for taking time to share your experience with us. We are very happy to know that you and your friends enjoyed the stay and that we met your expectations. Kindly accept our sincerest apologies for the service delay during dinner. The same has been shared with the head chef for a follow up and correction to avoid the same in future. Thank you very much for gracing us with your presence. We look forward to hosting you again in the near future. Kind Regards,PhaniceFront Office

8/10 (良い)

Marco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 3 泊滞在
Swiss からの返信 (投稿日 : 2022 年 12 月 16 日)
Good Afternoon,Thank you for taking time to share your feedback with us. We are glad you enjoyed your stay and looking forward to hosting you again in the near future.Kind Regards,PhaniceFront Office

10/10 (非常に良い)

Ciara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Swiss Lenana has become my favorite property in Nairobi and the only one I’ll book now. The last time I stayed there I booked it even though my meetings were all the way in Bomas, creating at least an hour commute to them but I don’t mind it if it means staying there The staff are so kind and attentive, they ensure I have a soft mattress when I come as it’s my preference and remember that I prefer a fan in my room and have one waiting for me when I check in. The breakfast is nice, the rice porridge is my favorite, and the team greets you with a smile first thing in the morning But what I appreciate the most is the safety for women traveling alone. Security once brought a package up for me and when I moved out of the way for him the gentleman politely said “I cannot enter your room” and sat it at my doorstep. When I went to move it he politely requested that I close and lock the door while he was standing there (to ensure no one could enter as my door was right next to the stairwell). While perhaps the first one is to protect their staff from ever being accused of anything, I also appreciate the personal safety side of it, this is the reason I will continue to book at Swiss Lenana, even if it means I’ll have a 2 hour commute to my meetings The value for the price is above and beyond :) The only thing I would change is that the shower water gets hotter but that might also be intentional to reduce shower time leading to less water consumption ¯\_(ツ)_/¯
2022 年 10 月に 4 泊滞在
Violetからの返信 (投稿日 : 2022 年 10 月 28 日)
Dear Ciara,We appreciate you taking time to share your feedback with us. Thank you. It is a pleasure to know that Swiss Lenana is "your home away from home" we look forward to hosting you again in the near future. Kind Regards, VioletFront Office

10/10 (非常に良い)

Levis、Blakely

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
They are cordial respectful and remember treat returning clients as family. Clean and the free breakfast is to die for
2022 年 10 月に 1 泊滞在
Violetからの返信 (投稿日 : 2022 年 10 月 27 日)
Dear Levis,Thank you for making time to share your review with us. We are happy to know that you enjoyed your stay with us. We hope to host you again in the near future. Kind Regards, Violet Front Office

10/10 (非常に良い)

Mohamed

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 3 泊滞在
Swiss Lenana Mount Hotelからの返信 (投稿日 : 2022 年 9 月 24 日)
Dear Mr. Mohamed,Thank you for taking time to share your feedback experience with us. We look forward to hosting you again in the near future.Kind Regards,PhaniceFront Office

10/10 (非常に良い)

manuela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Struttura un po’ datata ma comunque confortevole. Unico problema che non c’era il riscaldamento e nei giorni che ho soggiornato a Nairobi era veramente freddo e quindi la stanza era fredda.
2022 年 8 月に 2 泊滞在
Swiss lenana mount hotelからの返信 (投稿日 : 2022 年 8 月 22 日)
Dear Manuela Ricci,Thank you for staying with us. We appreciate you for taking your time to give us honest feedback.We sincerely apologize for not meeting and exceeding your expectations. Please be assured that we have fully taken note of the concern you have raised with us and will work on it. Thank you once again for choosing Swiss Lenana Mount Hotel.Kind Regards, Yvonne Front Office

4/10 (不満)

Glyn

出張
気になった点 : 清潔度、施設のコンディションと設備
Just a bid old and shabby. Also had a problem when staying as the bar next door held a party until 4.00 so not able to sleep. I was leaving early at 5 so a bad experience. I did complain but nothing was offered to compensate . The roof pool is a joke. Would I stay again NO!
2022 年 6 月に 6 泊滞在
Swiss Lenanaからの返信 (投稿日 : 2022 年 7 月 10 日)
Hello, Firstly, thank you for booking and staying with us. We are disappointed that your stay was not up to your expactation and we sincerely apologize for the same. We have taken note of the issues mentioned and management informed for further action. We appreciate your feedback. Regards, Phanice Front Office

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Room was infested with bugs. Cleaning was superficial. All items in rooms and common area are worn.
2022 年 5 月に 4 泊滞在
Swiss Lenanaからの返信 (投稿日 : 2022 年 7 月 10 日)
Hello, We appreciate your feedback and have taken note of the matters raised. We are sorry that we did not live up to your expectations. We have shared with management for further action. Regards, Phanice Front Office

10/10 (非常に良い)

Caihong

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was really a good experience. I booked a deluxe room with city view. The room is spacious and bright, the view outside is mostly green. The staff members were very responsive and friendly and considerate of my needs.
2022 年 2 月に 3 泊滞在
swiss lenana mount hotelからの返信 (投稿日 : 2022 年 3 月 1 日)
Dear Caihong, Thankyou for taking time to review with us, We hope you are taking good care of yourself. We are excited and happy to see such a great & positive feedback from your end and thank you for appreciating our hospitality and professional staffs. Once again thank you so much for your time and writing to us. We will be more than happy to see you again Kind Regards, Swiss Lenana Mount Hotel