施設の正面 (日没後)

ヴィラ カセレス ホテルの口コミ

3 out of 5
ヴィラ カセレス ホテル
Magsaysay Avenue, Naga

口コミ

8.4

とても良い

評価 10 - 172 件の口コミ中 83 件が非常に良い" "
評価 8 - 172 件の口コミ中 54 件が良い" "
評価 6 - 172 件の口コミ中 22 件が普通" "
評価 4 - 172 件の口コミ中 9 件が不満" "
評価 2 - 172 件の口コミ中 4 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

9.0/10

設備とサービス

8.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

hacyong

2023 年 4 月に 2 泊滞在
Edlyn A. Eguia-Reservation & Yield Managerからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear Hacyong,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team. We look forward to welcoming you back soon!With warmest regards,

8/10 (良い)

Takuya

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気持ちよく過ごすことが出来ました。残念だった点は、シャワーのお湯の温度が上がるまでに少し時間を要したことです。
2023 年 3 月に 2 泊滞在
Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Takuya,Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas and facilities. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon.With best regards,

10/10 (非常に良い)

Masahide

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast, it is nice!
2023 年 3 月に 2 泊滞在
Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 3 月 9 日)
Dear Masahide,Thank you for taking the time to review your stay with us. We are very pleased to hear that you have a pleasant stay with us. We hope to have another opportunity to welcome you back soon.With warmest regards,

8/10 (良い)

toshikazu、morioka

グループ旅行
良かった点 : 清潔度、スタッフとサービス
窓から見える外の景色がいまいち
2022 年 8 月に 4 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2022 年 8 月 17 日)
Dear Toshikazu, Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas and facilities. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon. With warmest regards,

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
見かけより、中身に問題です
ローカルな場所がら、多くのものを求めることはできませんが、最初に案内された部屋では、エアコンが利かずとても暑かった。部屋の交換を求めたら、すぐに対応してくれましたが、次のへやでは、シャワーの排水が悪く床がすぐに水だらけになり、また交換をもとめました。結局、まともに利用できる部屋まで4度交換する。見かけは綺麗ですが、設備の老朽化がひどいと感じました。また、部屋には窓がなく、少し息苦しい感じがします。予約時に部屋に窓があることを確認出来るようにしてほしい。
Jayからの返信 (投稿日 : 2019 年 1 月 23 日)
ご滞在中に貴重なご意見をお寄せいただきありがとうございました。 私たちは心から懸念しており、ある地域や施設であなたの期待に応えられなかったことをお詫び申し上げます。 あなたの有益なコメントは大歓迎です、そしてあなたのフィードバックは私達がすべての私達のゲストに提供される施設とサービスの水準を継続的に改善するのを助けます。 近い将来またお会いできるのを楽しみにしています。 敬具 ジェイP. 予約利回りマネージャ

10/10 (非常に良い)

Zenaida、Bremerton

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome staff and very accommodating They treat us with respect
2024 年 5 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable and treated you with respect. Providing exceptional service is always our top priority, and it's wonderful to know that we succeeded in making your experience memorable. We hope to welcome you back soon for another fantastic stay! If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

10/10 (非常に良い)

Fe

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Accessible.
2024 年 4 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 5 月 4 日)
Hi Ms. Fe! Greetings! Thank you for your glowing feedback! We look forward to hosting you again soon!

10/10 (非常に良い)

Annabelle

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 5 月 4 日)
Hi Ms. Annabelle! Thank you for your feedback! See you again soon!

10/10 (非常に良い)

Sylvester

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We will be back
2024 年 2 月に 3 泊滞在
Katからの返信 (投稿日 : 2024 年 2 月 26 日)
Hi Mr. Sylvester! Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you plan to return. Our team works hard to provide exceptional service and a comfortable experience for all our guests, and it's always rewarding to know that our efforts are appreciated.We can't wait to welcome you back on your next visit. If there's anything specific you'd like us to prepare or any special requests you have for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate you.Once again, thank you for choosing to stay with us, and we look forward to seeing you again soon!Best regards, Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 (非常に良い)

Tomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Complimentary airport shuttle is a plus. Very efficient, polite, accomodating staff.
2024 年 2 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Mr. TomasThank you for sharing your positive feedback with us following your recent stay at our hotel.We are delighted to hear that you appreciated our complimentary airport shuttle service. Providing convenient amenities like this is important to us, and we're glad it added value to your stay.Additionally, we're thrilled that you found our staff to be efficient, polite, and accommodating. Ensuring our guests feel welcomed and well taken care of is a top priority for us, and we're glad our team members exceeded your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Tomas

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Very nice hotel, staff are very nice & helpful, very clean, food is excellent, good location, area around the hotel is just a little busy, otherwise highly recommended hotel.
2024 年 1 月に 4 泊滞在
Katからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Mr. Tomas, Thank you for choosing to stay at Villa Caceres Hotel and for taking the time to share your feedback with us.We are delighted to hear that you had a very nice experience during your stay and that you found our staff to be very nice and helpful. Providing exceptional service and ensuring our guests feel welcome and supported is a top priority for us, and we are thrilled that our team members exceeded your expectations.We're also pleased that you found our hotel to be very clean and enjoyed the excellent food we offer. Maintaining a high standard of cleanliness and providing delicious meals are important aspects of our commitment to guest satisfaction.While we understand your observation about the area around the hotel being a little busy, we're glad to know that it didn't detract from your overall positive experience.Thank you for recommending Villa Caceres Hotel, and we look forward to welcoming you back in the future for another enjoyable stay.

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Geweldig hotel met prima voorzieningen. Prima service met geweldige gezellige bar.
2023 年 12 月に 9 泊滞在
Katからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Mr. RichardThank you for your glowing review of our hotel!We are thrilled to hear that you enjoyed your stay with us and that you found our facilities to be excellent. Providing our guests with top-notch amenities and a comfortable environment is always our goal, and we're delighted to know that we succeeded in meeting your expectations.It's also fantastic to hear that you had a positive experience with our service team and enjoyed our cozy bar. We take great pride in delivering excellent service to our guests, and your kind words are a testament to our team's dedication and hard work.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great experience in the future.

10/10 (非常に良い)

Hisham、Dubai

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All staff was helpful. The service was exceptional!
2023 年 11 月に 4 泊滞在
Katからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Mr. Hisham,We are sincerely grateful for your kind words regarding your recent stay at Villa Caceres Hotel. Your feedback, highlighting that "All staff was helpful, and the service was exceptional," brightened our day.Our team is dedicated to providing the highest level of service, and knowing that we made a positive impact on your experience is truly rewarding.If there are specific instances or team members you would like to commend, we would love to share your praise with them. Your feedback serves as motivation to continue delivering outstanding service to all our guests.Thank you for choosing Villa Caceres Hotel. We appreciate your patronage and look forward to the pleasure of serving you again in the future.Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC

10/10 (非常に良い)

Scott

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was excellent
2023 年 11 月に 1 泊滞在
Katからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Mr. Scott,Thank you for taking the time to share your feedback! We're thrilled to hear that you found our staff excellent during your stay at Villa Caceres Hotel.Our team takes great pride in providing top-notch service, and your kind words are truly appreciated. It's always our goal to make our guests feel welcome and attended to, and we're delighted to know that we achieved that during your visit.If there's anything specific about our staff members that stood out to you, or if you have any suggestions on how we can make your next stay even more enjoyable, please feel free to let us know.We hope to have the pleasure of welcoming you back to in the near future. Thank you for choosing us for your accommodation needs.Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC

10/10 (非常に良い)

Sterwin、Tujunga

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Will come bac definitely
2023 年 11 月に 5 泊滞在
Katからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Mr. Sterwin,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us. Your comment, "Will come back definitely," is the best compliment we could receive.Our team takes great pride in providing excellent service, and it's truly rewarding to know that you're considering returning to our hotel.If there's anything specific you loved about your stay or any preferences you have for your next visit, please feel free to share. We want to ensure that your return is an even more enjoyable experience.We genuinely appreciate your patronage and the opportunity to host you again. Looking forward to welcoming you back to Villa Caceres Hotel soon!Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC

8/10 (良い)

Rosario

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is beautiful and nice location!
2023 年 11 月に 1 泊滞在
Katからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Ms. Rosario,Thank you for taking the time to share your positive feedback about our hotel! We're thrilled to hear that you found our property beautiful and appreciated its prime location.Our team works hard to create a welcoming and enjoyable experience for our guests, and it's truly rewarding to know that we succeeded during your stay.If there are specific features or aspects of the hotel that stood out to you, we would love to hear more about them. Your insights help us continue to provide exceptional service to all our guests.We look forward to the pleasure of welcoming you back to Villa Caceres Hotel on your future visits. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Thank you once again for choosing Villa Caceres Hotel. We appreciate your kind words and value your feedback.Best regards,Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 (非常に良い)

Scott

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place in naga

10/10 (非常に良い)

Trevor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for a wedding
2023 年 9 月に 7 泊滞在
Katからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Mr. Trevor,Thank you for your kind words and for choosing Villa Caceres Hotel as the venue for your wedding reception. We are delighted to hear that you had a wonderful experience and found us to be a great place for your special day.It was an absolute pleasure to be a part of your wedding celebration, and we are thrilled that we could contribute to making your day memorable. Our team works diligently to provide exceptional service and create beautiful moments for our guests, especially during significant occasions like weddings.We appreciate your trust in us, and we are overjoyed that you and your guests had a fantastic time. We extend our warmest congratulations to you and Ms. Mercy once again. We hope to have the pleasure of hosting you for future special events and celebrations.Warm regards,Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 (非常に良い)

Lynnette

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hospitality! Go-to Buffet place for breakfast, lunch n dinner … will be back again and again. Very comfy overnight stay too. Dinner Buffet for 10 of us great -even at last minute plans. Thanks Trish Barcenas!
2023 年 10 月に 1 泊滞在
Katからの返信 (投稿日 : 2023 年 10 月 11 日)
Hi Ms. Lynette!Thank you for your glowing review! We're delighted to hear that you enjoyed your experience at RJ's Buffet. It's our aim to provide top-notch hospitality and a memorable dining and stay experience for our guests, and it's truly gratifying to receive such positive feedback.We're thrilled to be your go-to place for breakfast, lunch, and dinner. Our buffet offerings are carefully curated to ensure a diverse and delicious selection for all three meals. We're pleased that you found our last-minute dinner buffet for your group of 10 to be great.We'll make sure to pass on your thanks to Trish Barcenas for her outstanding service. She, along with our entire team, takes pride in making every guest's visit special.We're looking forward to welcoming you back again and again. Your continued patronage means the world to us, and we can't wait to serve you during your next visit.

10/10 (非常に良い)

Virginia

2023 年 8 月に 1 泊滞在
Kat Zulueta-Reservations Yield Manager - OICからの返信 (投稿日 : 2023 年 8 月 19 日)
Hi Virginia! Thank you for the awesome review! See you again soon!

8/10 (良い)

Eugenio

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice old place to stay
2023 年 7 月に 2 泊滞在
Katからの返信 (投稿日 : 2023 年 7 月 18 日)
Hi Mr. Eugenio! Greetings! Thank you for visiting our hotel and for taking the time to share your impression regarding your stay. We hope that you enjoyed our Victorian-style rooms and we look forward to welcoming you back again soon! With warmest regards, Katrina Michelle ZuluetaReservations Yield Manager - OIC

8/10 (良い)

Ingrid Angelika

2023 年 7 月に 2 泊滞在
Katからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Ms. Ingrid, Greetings! Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at with us.We look forward to welcoming you back soon!Thank you and best regards! Villa Caceres Hotel

10/10 (非常に良い)

ELerissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Its my 1st time to Book in Villa Caceres, And I was so happy That my family had a great time at Villa Caceres, I book to Family Suite, Breakfast is included but we have extra guest and they just pay for the breakfast and its very affordable so worth it. i would definitely book again in Villa Caceres Naga, my family loves the pool. my nephew had their JS prom the same time we book so it was so worth it.
Katからの返信 (投稿日 : 2023 年 7 月 18 日)
Hi Ms. ELerissa! Thank you very much for your nice feedback to regarding your recent stay with us! Every positive feedback motivates us to provide excellent service to make our guests feel comfortable and welcome. It was a pleasure for us to read your summary about you and your family's experience and we will be happy to welcome you back to Villa Caceres Hotel.Kind and sunny regards,Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 (非常に良い)

Flo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall - I'd like the professionalism of the Customer Service/Front Desk; didn't hesitate to help me on my request. The housekeeping service is excellent, very attentive to my/our (2bedrooms) need. Waiters are prompt on our request at the Buffet Breakfast! Excellent foods.
2023 年 6 月に 5 泊滞在
Edlyn A. Eguia-Reservation & Yield Managerからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Flo,Thank you for choosing our hotel and for taking the time to share your experience with us. I am very delighted to hear that you had a great experience with us and that you were pleased with the service we offer and provide. Above all, I am very happy to hear that our team was able to have such a positive impact on your experience, please be assured that your kind comments will be conveyed to our team. We look forward to welcoming you back again soon!With warmest regards,

8/10 (良い)

Virginia G

2023 年 5 月に 6 泊滞在
Villa Caceres Hotelからの返信 (投稿日 : 2023 年 6 月 15 日)
Hi Ms. Virginia!Thank you for taking the time to share your feedback during your stay with us. We look forward to hosting you again soon! Best regards, Villa Caceres Hotel

4/10 (不満)

Marissa

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
No question of their title the gem of bicolandia ,being 3 stars hotel with a 5 star experience. And it’s my dream to my parents to enjoy this place to celebrate my dads birthday But I’m very disappointed of the housekeeping staff who accused my parents of stealing a bath mat.For just 150 pesos. My parents having anxiety thinking about your accusations. Do you have any proof?
Edlyn A. Eguia-Reservation & Yield Managerからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear Marissa,Thank you for your feedback. I am deeply sorry for the unfortunate incident that your parents have experienced during their stay with us. Additional training opportunities will be provided for our team members to ensure we handle a similar situation in a professional and guest-focused manner going forward. Please accept my sincere apology and I hope to be able to welcome you and your family back soon.Warmest regards,

6/10 (普通)

christine

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在
Edlyn A. Eguia-Reservation & Yield Managerからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Christine,Thank you for choosing our hotel and for taking the time to share with us this raving review. Looking forward to seeing you again soon.With best regards,

6/10 (普通)

Gener Emil

家族旅行
気になった点 : スタッフとサービス、客室の快適度
2023 年 4 月に 3 泊滞在
Edlyn A. Eguia-Reservation & Yield Managerからの返信 (投稿日 : 2023 年 4 月 30 日)
Dear Gener Emil,Thank you for taking the time to write a review and shared it with us. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

8/10 (良い)

RICARDO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One of nicest stays in Naga
Good accommodations, staff helpful & courteous. One of the nicest hotels in Naga City.
2023 年 4 月に 3 泊滞在
Edlyn A. Eguia-Reservation & Yield Managerからの返信 (投稿日 : 2023 年 4 月 18 日)
Dear Ricardo,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. With best regards,

6/10 (普通)

Dakota

2023 年 3 月に 2 泊滞在
Edlyn A. Eguia-Reservation & Yield Managerからの返信 (投稿日 : 2023 年 4 月 21 日)
Dear Dakota,Thank you for taking the time to share your review with us. We are sincerely concerned and apologize that we fell short of your expectations. We appreciate your valuable feedback as it helps us identify the areas we can improve. We look forward to welcoming you back to our hotel in the future. With best regards,

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I feel like I’m home. Very convenient for transportation, staff are wonderful, fast service, breakfast is awesome.
2023 年 3 月に 4 泊滞在
Edlyn A. Eguia-Reservation & Yield Managerからの返信 (投稿日 : 2023 年 4 月 2 日)
Dear Michelle,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With warmest regards,

8/10 (良い)

Steven

.
2023 年 3 月に 1 泊滞在
Edlyn A. Eguia-Reservation & Yield Managerからの返信 (投稿日 : 2023 年 3 月 27 日)
Dear Steven, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience. We look forward to welcoming you back to our hotel in the future.With warmest regards,

8/10 (良い)

Douglas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel
Nice hotel. The rooms were clean and comfortable, though the hallway was very noisy and the doors were thin so you could hear every door latch and every conversation like they were in your room. Usually not a problem except early in the morning. The breakfast was good, mostly Filipino, which is understandable. Expensive dinner buffet (1,000 Pesos, or about $20). We choose to eat elsewhere. All-in-all, a good place to stay, but a bit pricy by Filipino standards.
2023 年 3 月に 3 泊滞在
Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Douglas,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are grateful for the wonderful things you have said about the hotel, your stay, our team, the dining experience, and the facilities offered. It is an absolute pleasure to see that you had an outstanding stay with us. We hope to have another opportunity to welcome you back soon.With best regards,

10/10 (非常に良い)

Michelle

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Three ladies visiting 'back home' from the states and loved EVERYTHING. It felt like home with total Filipino hospitality. They even wished a happy birthday to me with a song and cake! If you ever are in the area, stay here. Enjoy the sanctuary in a bustling city. Thank you!
2023 年 3 月に 2 泊滞在
Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Michelle,Thank you for choosing our Hotel and for taking the time to share your lovely detailed feedback with us. I am very delighted to hear about your raving experience and it is heartwarming to also hear that we exceeded your expectations. Above all, I am so very pleased to note your satisfaction with our team and I will ensure that your kind comments are conveyed to them. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again!With warmest regards,

10/10 (非常に良い)

Crisostomo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My first time to be here and i like it, quite, close to such eatery, convenient store and will be back definitely, thank you😊
2023 年 2 月に 2 泊滞在
Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 3 月 1 日)
Dear Crisostomo,Thank you for choosing our hotel and for taking the time to share with us this raving review. I am thoroughly delighted to hear that you had a great time during your stay. Please be assured that your kind comments will be shared with all and I am certain this will be highly appreciated by everyone. With warmest regards,

6/10 (普通)

Leticia

2023 年 2 月に 1 泊滞在
Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 3 月 1 日)
Dear Leticia,thank you for taking the time to share your review with us. We are sincerely concerned and apologize that we fell short of your expectations. Please accept our sincere apology and I hope to be able to welcome you back soon.With best regards,

6/10 (普通)

Brian

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The facility is outdated!
2023 年 2 月に 4 泊滞在
Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 2 月 26 日)
Dear Brian,Thank you very much for your candid review of your recent stay at Villa Caceres Hotel and for sharing your experience. Your feedback is extremely valuable to us, as we strive to improve with each stay. We’re usually known for our customer service, so I am sorry to hear we missed the mark here. I greatly appreciate your comments, rest assured we have addressed this with the team to ensure we improve on this. With warmest regards,

10/10 (非常に良い)

raymond

2023 年 2 月に 4 泊滞在
Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 2 月 26 日)
Dear Raymond,Thank you for taking the time to share your valuable review. We are pleased to know that your recent stay at Villa Caceres Hotel was a good one. Your comfort is our top priority and we are always ready to go the extra mile. We look forward to welcoming you back to our hotel in the future. With warmest regards,

2/10 (非常に不満)

kristeen

2023 年 1 月に 2 泊滞在
Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Kristeen,Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas and facilities. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon.With best regards,

10/10 (非常に良い)

Ferdinand

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The should offer valet service for parking the car. One of this boys offered me to get the car because I’m handicapped. That should offered to any guest in both ways.
2023 年 1 月に 1 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2023 年 1 月 18 日)
Dear Ferdinand,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again!With best regards,

10/10 (非常に良い)

Augusto

Edlyn A. Eguia-Reservations & Yield Managerからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Augusto,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

8/10 (良い)

Hyunsoo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not good at restaurants …
At restaurants Always little too early stope Rifle foods ( mostly day 30 mini before finish hours It’s not good ……
2022 年 12 月に 11 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2023 年 1 月 8 日)
Dear Hyunsoo,Thank you for taking the time to give your feedback. We appreciate your valuable feedback as it helps us identify the areas we can improve. Please accept our sincere apology and I hope to be able to welcome you back soon. With warmest regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Villa caceres Stay
We had a very good stay at the hotel. The only issue I have is that the refill in the buffet breakfast were limited. I always encounter empty trays 🙁
2022 年 12 月に 2 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2023 年 1 月 1 日)
Dear Guest,Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon.With warmest regards,

10/10 (非常に良い)

Danilo

2022 年 11 月に 1 泊滞在

8/10 (良い)

mark

2022 年 10 月に 1 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2022 年 11 月 2 日)
Dear Mark,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

10/10 (非常に良い)

Danilo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and Excellent customer service. Highly recommended!!
2022 年 10 月に 1 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2022 年 10 月 23 日)
Dear Danilo,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

10/10 (非常に良い)

Eleno Serafin

2022 年 9 月に 2 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2022 年 9 月 26 日)
Dear Eleno Serafin,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With warmest regards,

8/10 (良い)

Cecilia

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean and accessible
2022 年 9 月に 2 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2022 年 9 月 22 日)
Dear Cecilia,Thank you for taking the time to share your valuable review. We are pleased to know that your recent stay at Villa Caceres Hotel was a good one. Thank you for complimenting the cleanliness of our rooms. Your comfort is our top priority and we are always ready to go the extra mile. We look forward to welcoming you back to our hotel in the future. With best regards,

8/10 (良い)

ROLANDO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was nice plce to stay.6
2022 年 9 月に 1 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2022 年 9 月 20 日)
Dear Rolando,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay with us. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With warmest regards,

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Australian in the bicol
My preferred hotel to stay at in Naga, comfortable rooms, some of the best food you can get in Naga, best hotel pool where you can get a cold beer and relax.Last but certainly not least is the hotel staff,so helpful and always friendly they are a credit to the hospitality of the local people....i stayed 27 nights..so highly recommended.
2022 年 7 月に 1 泊滞在
Edlyn A. Eguia-Reservations Yield Managerからの返信 (投稿日 : 2022 年 7 月 28 日)
Dear Jason, Thank you for choosing our Hotel and for taking the time to share your lovely detailed feedback with us. I am very delighted to hear about your raving experience and it is heartwarming to also hear that we exceeded your expectations. Above all, I am so very pleased to note your satisfaction with our team and I will ensure that your kind comments are conveyed to them. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again! With warmest regards,