2/10 (非常に不満)
Melanie
家族旅行
2025 年 6 月 20 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
e 18-20, 2025
This hotel is being vastly misadvertised & a literal roach motel. Claimed ocean views but limited to 12 of 60 rooms. The pool area is less than maintained or cleaned regularly. The deck crossing to the beach is a hazard and rotting wood is in serious need of repair.
Given room 408 even after advising them we had a handicapped person. Waited 20+ minutes for an elevator that never came in a steamy open air corridor.
Only one handicapped space available, and zero space for lg cars without it blocking the very narrow driveway.
Entered room 408 after climbing 4 stories in the sweltering humidity , an attempt to use the restroom was met by 2 cockroaches and a toilet that didn't flush.
After chatting with the staff about the lift, they switch us to a different room (209), but completely ignored the request for supplies to accommodate 4 adults. Overall, the staff were indifferent to the quality of service and never once greeted us or seemed to care about our experience.
Both rooms (& possibly all of them) had gaps in the frames which let bugs, hot air and noise in. They also had to be forcefully shouldered open as none were sealed or set correctly.
Bathrooms tiny barely broom closet sized. Only ice machine was outside & didn't work. "Breakfast" was yogurt & all bread items. No fruit or proteins.
This place deserves zero stars. Never again. Expected better from a Wyndham property.
Beware of "suprise" per night fee at check-in 4 beach access.
Melanie
2025 年 6 月に 2 泊滞在
