シャングリラアルフスンマスカット - 大人限定リゾートの口コミ

6/10 (普通)

宿泊されたお客様

家族旅行

2019 年 9 月 26 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

ビーチベッドの数が足りない

2019 年 9 月に 4 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 10 月 10 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I do sincerely appreciate your constructive feedback regarding more sunbeds. I have shared the same with our Recreations Manager and we will have a look into this matter. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月 12 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2019 年 6 月に 2 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 6 月 17 日)

Dear Valued Guest, Thank you for the great review of our hotel! We are delighted to hear that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandro Mazza General Manager

8/10 (良い)

yusra、tokyo

家族旅行

2019 年 5 月 19 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

部屋の清潔度、広さ、インテリアは申し分ありません。残席なのはチェックインです。１２：３０ごろ到着し　”30分ほどウエイチングルームで待っていてくれ”と言われて待っていましたが１３時過ぎても誰も来ずフロントに行ったところ”１３：４５くらいになると”言われて再び待つも１４時になっても迎えに来ず再度フロントに行ったら　明らかに忘れていた様子で部屋に入ると既に部屋にスーツケースは届けられていました。お粗末な対応でした。アフタヌーンティーは量的には少なめで、カクテルアワーのおつまみも2種類だけでワイン、ビール、ソフトドリンクのみでカクテルはないとのことでした。朝食は種類も多く、温かい料理も数種類から選べラグジュアリーな雰囲気の中　ゆっくり食事を楽しめました。プライベートビーチではシュノーケリングも出来ます。左側の岩場付近にたくさん魚がいましたが岩がせり出しているため、頭をぶつけて切ってしまいました。スノーケリングする際はお気を付け下さい。

2019 年 4 月に 1 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 6 月 10 日)

Thank you for the great review of our hotel! We are delighted to hear that you enjoyed your stay . Feedback like yours that we can improve our services and we are grateful that you give us the opportunity to get back to you.Please know I regret any inconvenience and disappointments you went through. I have personally taken the time to share this experience with my team so that we can make changes and ensure this will not happen again. Welcoming to see you again .

10/10 (非常に良い)

宿泊されたお客様

2018 年 12 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2018 年 12 月に 3 泊滞在

Sandroからの返信 (投稿日 : 2019 年 1 月 3 日)

Dear Guest, Thanks for the great rating! We hope to welcome you back to the Al Husn again soon. Sincerely, Sandro Mazza, General Manager

10/10 (非常に良い)

宿泊されたお客様

2018 年 9 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

五つ星

パーフェクト！写真より実物の景色が美しい！

2018 年 9 月に 1 泊滞在

Alex Willatsからの返信 (投稿日 : 2018 年 10 月 18 日)

Thank you for the lovely comments following your stay. We hope we will see you back soon in Oman.

10/10 (非常に良い)

MEI

2018 年 5 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

ビーチ派におすすめ。

良かった点プライベートビーチがとても綺麗でシュノーケリングも楽しかった。ホテルの公式サイトの写真より綺麗でした。イマイチな点レストランやプールサイドではいつもスタッフがとても忙しそうで、優雅な雰囲気とはちょっとずれてた。ブッフェではお皿やスプーンが補充されないままなんてことも。ゲストの数に対してスタッフの数が足りない？と感じることが無くはない。でもそんなのは全体的に見れば些細な事。基本的に素晴らしいホテルです。

2018 年 4 月に 3 泊滞在

Milan D.からの返信 (投稿日 : 2018 年 5 月 17 日)

Dear MEI, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Milan Drager General Manager Al Husn Hotel

8/10 (良い)

Yoko、Tokyo

2017 年 10 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

期待以上の素敵なホテル

お部屋は広く清潔で、綺麗な生花(バラ)も各部屋にいけてあり、目の前はオーシャンビューという期待以上の素敵なホテルでした。大人のホテルのため、プールやプライベートビーチ(透明度は高くない)も静かで、本を読んだりぼーっとしたり、自分の時間が過ごせます。食事の値段と味は見合っていない気がしましたが、総合的にはとても良い滞在でした。

2017 年 10 月に 4 泊滞在

Milanからの返信 (投稿日 : 2017 年 10 月 23 日)

Dear Yoko,Thank you for sharing your review. I am happy to read that you enjoyed your stay. I have personally noted your comments on the prices. Allow me to briefly explain that we do carry out regular checks of prices charges by our local competitors in order to ensure that our prices are competitive and are in keeping with those in the region. Hopefully you will return. Warm regards, Milan.

10/10 (非常に良い)

Omar、Istanbul

カップルで旅行

2024 年 3 月 3 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Excellent is not the word to describe this resort, it is beyond any expectation you have easily one of the best experiences anywhere in the world!

2024 年 2 月に 4 泊滞在

8/10 (良い)

Guzel

2024 年 3 月 2 日

良かった点 : スタッフとサービス、施設のコンディションと設備

Qeertyu

2024 年 2 月に 8 泊滞在

8/10 (良い)

Joan、Pacific Palisades

2024 年 1 月 16 日

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Aakriti

2024 年 1 月 14 日

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行

2023 年 12 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Allison

カップルで旅行

2023 年 11 月 13 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Three days of absolute bliss. The beach is beautiful and the water is so clear - wonderful to swim in. Pool is equally fabulous. Food was amazing and the whole team were super friendly and helpful. Room was also stunning. Can't wait to go back!

2023 年 11 月に 3 泊滞在

Nick Flynnからの返信 (投稿日 : 2023 年 11 月 13 日)

Dear Allison,It was an absolute pleasure having you stay with us at Shangri-La Al Husn and I am glad that you had fantastic stay.We are looking forward to welcoming you back,Warm regards,Nick

10/10 (非常に良い)

Paul

2023 年 10 月 16 日

2023 年 10 月に 7 泊滞在

Nick Flynnからの返信 (投稿日 : 2023 年 11 月 13 日)

Dear Paul,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick

10/10 (非常に良い)

Robert Edmund

2023 年 10 月 9 日

2023 年 10 月に 8 泊滞在

Nick Flynnからの返信 (投稿日 : 2023 年 11 月 13 日)

Dear Robert,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick

10/10 (非常に良い)

Kevin、Beverley

カップルで旅行

2023 年 8 月 12 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Al Husn is a beautiful hotel sited in a spectacular natural location. We had an amazing stay and were looked after buy a wonderful group of friendly, professional staff. We would visit again without hesitation.

2023 年 8 月に 7 泊滞在

Nick Flynnからの返信 (投稿日 : 2023 年 11 月 13 日)

Dear Kevin,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick Flynn, Hotel Manager

10/10 (非常に良い)

Andrew

2023 年 4 月 1 日

2023 年 3 月に 1 泊滞在

Nick Flynnからの返信 (投稿日 : 2023 年 5 月 20 日)

Dear Andrew,It was an absolute pleasure having you stay with us and I am very happy that you have enjoyed Al Husn.We look forward to welcoming you back soonWarm Regards,NickHotel Manager

10/10 (非常に良い)

NASSIR

グループ旅行

2023 年 3 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 3 月に 2 泊滞在

Nick Flynnからの返信 (投稿日 : 2023 年 11 月 13 日)

Dear Nassir,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick Flynn, Hotel Manager

10/10 (非常に良い)

Tony

2022 年 10 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Nice stay

It is an amazing and beautiful hotel. We met the most nice staff there. Every staff we met and chatted are very kind and helpful. The services we received from the chief concierge Mr. Mimouni Youssef and Mr. Ankit from laundry depot are very impressed. They are knowledgeable and professional. We enjoyed our stay with them as well as the hotel very much.

2022 年 10 月に 3 泊滞在

Nick Flynnからの返信 (投稿日 : 2023 年 11 月 13 日)

Dear Tony,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick Flynn, Hotel Manager

8/10 (良い)

Ahmed

2022 年 5 月 7 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2022 年 5 月に 1 泊滞在

Shangri-La Al Husn, Muscatからの返信 (投稿日 : 2022 年 5 月 8 日)

We appreciate your support and rating, we hope to welcoming you back!

2/10 (非常に不満)

Bader

2022 年 5 月 4 日

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

2022 年 4 月に 6 泊滞在

Shangri-La Al Husn, Muscatからの返信 (投稿日 : 2022 年 5 月 8 日)

Thank you for taking the time to share your constructive feedback following your recent stay at Shangri-La Al Husn, Muscat We value your review, rest assured we will work towards delivering the best of service that one comes to expect from a Shangri-La.

10/10 (非常に良い)

宿泊されたお客様

2022 年 3 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Emplacement insolite

Belle piscine, agreable plage. Afternoon tea, aperitif.

2022 年 2 月に 2 泊滞在

Shangri-La Al Husn, Muscatからの返信 (投稿日 : 2022 年 3 月 22 日)

Quelle critique fantastique de notre complexe, merci et nous espérons vous accueillir à nouveau!

10/10 (非常に良い)

Kamal

2020 年 3 月 9 日

2020 年 2 月に 7 泊滞在

Nick Flynnからの返信 (投稿日 : 2023 年 11 月 13 日)

Dear Kamal,It was an absolute pleasure having you stay with us and I am glad that you enjoyed your stay.We look forward to welcoming you back in the near future,Warm regards,Nick

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2020 年 3 月 7 日

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

Excellent overall experience , love the infinity pool , private beach so relaxing for some one to take some time off from the daily rush.

2020 年 3 月に 3 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 3 月 8 日)

Dear Guest, Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon! Sincerely yours, Sandro Mazza General Manager

10/10 (非常に良い)

HAMAD

家族旅行

2020 年 3 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2020 年 2 月に 3 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 3 月 8 日)

Dear Hamad, Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon! Sincerely yours, Sandro Mazza General Manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2020 年 3 月 3 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

L’accueil, la disponibilité la qualité des fournitures , l’architecture, la décoration, grande qualité.

2020 年 2 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 3 月 4 日)

Dear Guest, Thank you for your great rating and your compliments about your recent stay. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

10/10 (非常に良い)

宿泊されたお客様

2020 年 2 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2020 年 2 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 3 月 4 日)

Dear Guest, Thank you for your great rating. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2020 年 2 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Alles was top! Prachtig hotel op een schitterende locatie.

2020 年 2 月に 4 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 2 月 18 日)

Hi Guest, Thank you for your great rating and your compliments about your recent stay. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

10/10 (非常に良い)

Ivor、UK

カップルで旅行

2020 年 2 月 13 日

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

A beautiful resort overlooking the sea. Staff clearly trained to the highest standards and always have smile on their faces. A great place to relax The resort is about 20 mins out of central Muscat so bear this in mind

2020 年 2 月に 3 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 2 月 16 日)

Hi Guest, Thank you for your great rating and your compliments about your recent stay. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

8/10 (良い)

宿泊されたお客様

2020 年 2 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2020 年 1 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 2 月 2 日)

Hi Guest, Thank you for your great rating. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

10/10 (非常に良い)

宿泊されたお客様

2020 年 2 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2020 年 1 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 2 月 2 日)

Hi Guest, Thank you for your great rating. The team and I are looking forward to see you soon at Al Husn. Sincerely, Sandro Mazza General Manager

4/10 (不満)

宿泊されたお客様

2020 年 1 月 30 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 施設のコンディションと設備

Old tired hotel, particularly the rooms, but also the pool areas and lobby. Restaurants were better.

2020 年 1 月に 3 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 2 月 2 日)

Hi Guest, Thank you very much for your valuable feedback. In regards to the look and feel of our resort, we will be keeping your feedback in mind for our next planned refurbishment. If you have further suggestions you wish to share to us, please feel free to contact us directly. We are passionate in delivering the best resort experience to our guests, and look forward on hearing back from you so we can work on improving our resort which so many guests have grown fond of. The team and I look forward seeing you again! Sincerely, Sandro Mazza General Manager

10/10 (非常に良い)

宿泊されたお客様

2020 年 1 月 20 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Great holiday.

Great hotel and great experience. The hotel is quiet, and the little touches (afternoon tea, cocktail hour) really made the stay extra special. The private beach is well placed for a quiet afternoon and there is additionally the option of heading to the other two hotels within the wider complex.

2020 年 1 月に 4 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 1 月 21 日)

Hi Guest, Thank you for the great rating and your compliments about your recent stay. I am very delighted to hear that you enjoyed our 100-meter private beach and the tranquility of Al Husn. You have enjoyed our our little touches to delight and surprise our guests, our signature afternoon tea and pre-dinner drinks at the Courtyard, an all-time favorite. The entire team and I are looking forward to your return. Sincerely, Sandro Mazza General Manager

10/10 (非常に良い)

Zyma

2020 年 1 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Excellent. Best holiday ever.

2020 年 1 月に 4 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 1 月 16 日)

Hi Zyma, Thank you for the great rating and positive feedback about your stay. The entire team and I are looking forward to your return at Al Husn Sincerely, Sandro Mazza General Manager

10/10 (非常に良い)

宿泊されたお客様

2019 年 12 月 31 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2019 年 12 月に 7 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2020 年 1 月 2 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your great rating. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

2019 年 12 月 28 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2019 年 12 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 12 月 30 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out our Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your great rating. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. On behalf of the entire team of Shangri-La Al Husn Resort & Spa, we would like to wish you a prosperous New Year for 2020. Sincerely, Sandro Mazza General Manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2019 年 12 月 26 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Die besonderen Extras wie die besonders aufwändig gestaltete und hervorragende teatime sowie die happy hour bzw die Einladung des Hotels im wunderschönen Innenraum

2019 年 12 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 12 月 26 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your positive feedback on your recent stay. On behalf of the entire team of Shangri-La Al Husn Resort & Spa, we would like to wish you a prosperous New Year for 2020. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn Resort & Spa

10/10 (非常に良い)

宿泊されたお客様

2019 年 12 月 21 日

2019 年 12 月に 3 泊滞在

Sandro Mazza からの返信 (投稿日 : 2019 年 12 月 22 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the booking.com online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for a great rating We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Best regards and wishing you and your family a Happy festive season. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2019 年 12 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Amazing location. Amenities galore. Perfect place to get away from it all

2019 年 9 月に 3 泊滞在

General Managerからの返信 (投稿日 : 2019 年 12 月 19 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your positive feedback about the amazing location and resort amenities. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Best regards and wishing you and your family a Happy festive season. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

2019 年 12 月 16 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The perfect getaway...idyllic views, loved the idea of the subset beach, my view from my room was beautiful, the staff were helpful, friendly and extremely attentive - particularly Joy and Maureen, the afternoon tea was a fabulous addition as well as the happy hour drinks with music...I didn't want to leave! Thank you.

2019 年 12 月に 3 泊滞在

General Managerからの返信 (投稿日 : 2019 年 12 月 18 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the booking.com online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for your compliments about your perfect getaway. From the views; to the sunset beach; beautiful room view; the level of service provided by our colleague especially Joy and Maureen. The team tries very hard to ensure we recognize our valuable guests and make them feel special with an exceptional, personalized service and "a home-away-from-home experience" at our property. I am thrilled to hear that you had experience our special treats to delight and surprise our guests, our signature afternoon tea and pre-dinner drinks at the Courtyard with live entertainment. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Best regards and wishing you and your family a Happy festive season. Sincerely, Sandro Mazza General Manager

8/10 (良い)

Ebrahim

2019 年 12 月 13 日

良かった点 : 清潔度、客室の快適度

Not the same

Second time to stay here. Not the same as expected.

2019 年 12 月に 4 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 12 月 15 日)

Hi Ebrahim, Thank you very much for your valuable feedback. We are deeply sorry to hear that not everything during your stay was to your fullest satisfaction and it was not the same as your previous stay. I would like to assure you that I have shared your comment with the appropriate hotel leaders and we will have a look into this matter. Wishing you and your loved ones a happy festive season and the team and I are looking forward to welcoming you soon. Sincerely, Sandro Mazza General Manager

10/10 (非常に良い)

Anna

家族旅行

2019 年 12 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Fantastico

2019 年 12 月に 3 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 12 月 11 日)

Dear Anna, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for the great rating. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

Arto

2019 年 12 月 6 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Excellent resort hotel in Muscat

This hotel is really luxury resort by service and facilities. The hotel staff is professional and attentive. Hotel beaches and pools are really great. Hotel room price included afternoon tea everyday and free drinks at main terrace between 18-19 every evening. Minibar with beer and softa drinks are included into the price. On the beach you got cooled softdrink box everyday, which was excellent additional service. There are many different restaurants available in the resort area. The great experience overall. Only challenge is a long distance to city and visiting other attractions or interesting nature places close to Muscat.

2019 年 11 月に 7 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 12 月 8 日)

Dear Arto, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for highlighting the positive aspects of your stay at the luxury Al Husn from service to facilities. The team tries very hard to ensure we make every guest feel special in our property. It will be my pleasure to extend your gratitude to the team. I am pleased to hear that you had experience our special treats to delight and surprise our guests, signature afternoon tea, cocktails at the courtyard, cool boxes offered at the beach and pool. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月 29 日

2019 年 11 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 12 月 2 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort ‘5 out of 5’ in your most recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月 27 日

2019 年 11 月に 7 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 12 月 1 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort ‘5 out of 5’ in your most recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2019 年 11 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 11 月 26 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort 5 in your recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager

8/10 (良い)

宿泊されたお客様

2019 年 11 月 24 日

2019 年 11 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 11 月 24 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort '4 out of 5' in your most recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2019 年 11 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

The service and ambience at the hotel was excellent. Staff really care and the hotel amenities are an added bonus.

2019 年 11 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 11 月 24 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort '5 out of 5' in your most recent stay experience. I appreciate your compliments about the excellent property; resort amenities and the level of service exhibited by our colleague. The team tries hard to ensure we make every guest feel special here in our resort. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月 22 日

2019 年 11 月に 4 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 11 月 24 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. Thank you for rating our resort '5 out of 5' in your most recent stay experience. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2019 年 11 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Loved this hotel, fabulous breakfast, helpful and courteous staff. We liked the pool area and sunset beach. Also the small touches of a cool box bought to us round the pool each day with cold drinks. Happy hour each evening, and afternoon tea. were great. Beautiful room overlooking the beach. Loved the fish restaurant which is located in the other property. Also the Spanish and moroccan onsite were excellent too.

2019 年 11 月に 6 泊滞在

Sandro Mazzaからの返信 (投稿日 : 2019 年 11 月 19 日)

Dear Guest, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the Expedia online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I am so pleased to hear your compliments about your recent stay experience from the fabulous breakfast, excellent foods we offer in our restaurants, our beautiful room with overlooking view of the beach, level of service exhibited by our colleague, the pool area and sunset beach, our special treats to delight and surprise our guests, our signature afternoon tea and cocktails at the courtyard, the all-time favorite. I have shared your feedback with the hotel team,I am sure that they are extremely proud at their achievement of being able to exceed your expectations. Thank you for staying at the Shangri-La Al Husn Resort & Spa and we hope you choose to create more memories here whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn

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