Dear Ms. Gita At the outset our most sincere apologies that you did not enjoy your last stay with us. The reason for the delay in responding to your review is that we have been continuously trying to get in touch with you but to no avail.We sincerely apologise for the inconvenience. Most humbly we request you to give us another opportunity. Also considering you have stayed with us over 3 decades, please we request you to look at this as a one off experience. However, we just would like to respond to the complaints you had raised. Whilst we are not absolving our responsibility, we just felt it was imperative that we explain our issues. You had raised the issue about the booking. The booking had come through Expedia, which was honoured. You had informed us that you had sent us an e-mail for the booking,to which we had clarified that we had not received any e-mail from your end. When the call was made for the booking, we had indicated that a night's advance would be needed, hence, it might be advisable to make the booking online. We genuinely regret the inconvenience, hence, we request you to treat this as a one off incident please. You had complained about the towels, we apologise for the same. However, we would like to clarify that once the towels come from the laundry they are unfolded, checked and refolded. It is possible that there was an oversight, we do apologise for the same. Regarding the slippers, they are available but on request. Regarding the mini bar, yes there has been a management decision post Covid to keep the minibar empty. In fact this is becoming a global status that a lot of hotels are now keeping the minibars empty. Post Covid, staffing for hotels has become a major issue and hence, the management, as a policy have decided to keep minibars empty.We do apologise about the safe not working, but we have an engineering team available round the clock to attend to these issues. Regarding your issue about the tea at the restaurant, we serve tea in this manner which is a traditional way of serving tea and is quite common in hotels in Maharashtra, also popularly known as Cutting chai. We apologise for the delay in your room service order.We sincerely request you to please accept our most sincere apologies for the same. Please give us an opportunity to serve you again. We assure you that you will have no issue this time. Once again we humbly apologise for the same.Warm Regards, Management - The Shalimar Hotel.

Dear Guest, Thank you for taking the time to write in. It was a pleasure having you stay with us. We're delighted to hear of your experience and look forward to welcoming you again very soon.

Dear Guest, Thank you for taking the time to write in. It was a pleasure having you stay with us. We're delighted to hear of your experience and look forward to welcoming you again very soon.

Dear Guest, Thank you for taking the time to write about your experience with us. We are glad to know that you had a pleasant stay. Your words of appreciation have been conveyed to our team. We look forward to your next visit.

Dear Guest. Thank you for taking out time to provide the feedback of your stay with us. We are glad to know that you liked your stay at The Shalimar Hotel. Your words of appreciation have been shared with our team. Looking forward to your next visit. Thank you

Dear Guest, Thank you for taking time to provide the feedback of your stay with us. We are glad to know that you liked your stay at The Shalimar Hotel. Your words of appreciation have been shared with our team. Looking forward to your next visit. Thank you

Dear Guest, Greetings from The Shalimar Hotel! Thank you for taking the time to write about your experience with us. We are glad to know that you had a pleasant stay. We look forward to welcoming you back. Thank you

Dear Guest, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us on your experience. we are glad to know that you had a pleasant stay. We look forward to welcoming you back! Warm Regards,

Dear Guest, Thank you for taking the time to write about your experience with us. we are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. Looking forward to seeing you again Warm Regards

Dear Guest, As you have chosen to remain anonymous while writing this review we are unable to retrieve your booking and resolve your concern. However, we assume you are the same guest who wrote in the guest comment card during your stay as the observations were identical. It is imperative that we clarify our stand on your observations. We apologize that you were not given a non-smoking room, however, this is always subject to availability. In fact when on the next day our Assistant Front Manager offered you a room change you denied the same. We appreciate that you found our property beautiful. Whilst you have praised the hotel, you have said it needs a lot of maintenance, these statements are conflicting. However, we would like to inform you that we follow a very strict preventive maintenance program. Our Housekeeping schedule is also extremely strict and effective and regular housekeeping practices followed worldwide are followed at our hotel. In fact, we have scores of positive reviews on the hotel across all platforms, especially considering we have been in operation for over 5 decades. We apologize that you found our breakfast weak, However, our menu choice is varied and at any given point we have 40-50 items on the buffet plus eggs to order as well as south Indian delicacies. In fact, when we compare your review to the guest comment form we assume you have filled, it is pertinent to note that you have written that enjoyed the dosa. This is, however, if you are the same guest. As mentioned earlier the review is anonymous. Our safes are located inside the wardrobes, just as you find in all international hotels, hence, they are not screwed to the wall. These are Elsafes, which is one of the leading brands and found in hotels worldwide. We do apologize for the battery issue. We do apologize for the inconvenience you faced. We would request you not to base our hotel on this experience. We would request you to accord us another opportunity to serve you. Thank you.

Dear Guest Greetings !!!!! Many thanks for taking the time to share your experience. We would like to bring to your notice that this being an anonymous review, it is extremely difficult to ascertain the exact problem. However, we would like to clarify the issues raised by you. We apologize that you found our breakfast weak, However, our menu choice is varied and at any given point we have 40-50 items on the buffet plus eggs to order as well as south Indian delicacies. We keep 2 towels and 2 hand towels in every guest washroom as per international standards, hence, we do not agree with your statement of there being fewer towels. Moreover, you could have requested an additional towel if you wished. We would request you to treat this as a one-off incident. As said earlier this being an anonymous review, it becomes practically impossible to ascertain the issues you faced. However, with the issues you have raised, we have given you satisfactory explanations. We would request you to accord us another opportunity to serve you. Thank you.

Dear Guest, Thank you for taking the time to write about us on your experience. we are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. we have always given a lot of importance to guest feedback and done our best to provide the best possible service to all our guests. We are constantly upgrading and renovating our facilities so that we can give the best to our esteemed guests. In regards to your observation, we have already taken up to the concerned department we sincerely regret the inconvenience caused, please give us another chance to serve you Regards

Dear Guest, Thank you for taking the time to write about us on your experience. we have always given a lot of importance to guest feedback and done our best to provide the best possible service to all our guests. We are constantly upgrading and renovating our facilities so that we can give the best to our esteemed guests. In regards to your observation, we have already taken up to the concerned department we sincerely regret the inconvenience caused, please give us another chance to serve you Regards

Dear Sir, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us following your experience with us. we are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. Looking forward to seeing you again

Dear Guest, Greetings from The Shalimar Hotel! Many thanks for taking the time to share your experience. Your kind words of appreciation has been shared with our team and they are delighted to know. We would like to apologize for the inconvenience you faced during your stay.

Dear Guest, Thank you for taking the time to write about us on your experience. we have always given a lot of importance to guest feedback and done our best to provide the best possible service to all our guests. We are constantly upgrading and renovating our facilities so that we can give the best to our esteemed guests. In regards to the Coffee we have already taken upto the concerned department we sincerely regret the inconvenience caused, please give us another chance to serve you

Dear Sir, Greetings from The Shalimar Hotel! Thank you for taking the time to write about your experience with us. we are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. Looking forward to seeing you again Warm Regards

Dear Matareka Vaeau, Greetings from The Shalimar Hotel! Thank you for taking the time to write about your experience with us. we are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. Looking forward to seeing you again Warm Regards

Dear Guest, Thank you for taking out the time to put up a review on Expedia. Your words of encouragement have been shared with the team and have been truly appreciated. However, it would be necessary to clarify other points as mentioned in your review. We do apologize that you had issues with your key card. We have taken up the matter with Ving Card about the same. VingCard is the leading electronic lock company worldwide,your feedback has been shared with them. We would request you to treat this as a one-off incident. It is possible that the key card might have been damaged, or there might have been some glitch.You have mentioned that in spite of putting the DND sign the staff did knock on the door several times. We would really like to investigate this issue through our CCTV, however, since you have put this review as Anonymous, we do not know your name, hence,it is practically impossible for us to go through so many weeks of CCTV footage. I would genuinely appreciate if you send us an e-mail about the same for us to investigate the same and revert.You have stated in your review that the quality of the apartment was okay. The hotel rooms have been designed by one of Mumbai's leading design agencies, we comply with all the standards of a 4 star hotel as laid out by the Department of Tourism,hence, it would be nice to hear what you didn't like about the guest rooms for us to enhance your experience on your next visit.You have mentioned that the bar was limited.District Lounge is a very popular local bar and we have more than 100 varieties of spirits, we are truly sorry if you could not find a beverage of your choice.You have remarked that tea and coffee are meager. We apologize for the same, however, it is important to clarify that we use only top brands of tea/coffee namely Tetley and Nescafe. we request you to please u another chance to serve you

Dear Chintalapati, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us following your experience with us. We are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. Warm Regards Looking forward to seeing you again

Dear Sir, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us following your experience with us. I am glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. Looking forward to seeing you again

Dear Sir, Greetings from The Shalimar Hotel!! Thank you for taking the time to write about your experience with us. we are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you.

Dear Sue, Thank you for the time you have taken in providing feedback on your stay with us. We are now in the 57th year of existence and we have always given a lot of importance to guest feedback and done our best to provide the best possible service to all our guests.W e are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. Looking forward to seeing you soon

Dear Guest, Thank you for the time you have taken in providing feedback on your stay with us. We are now in the 57th year of existence and we have always given a lot of importance to guest feedback and done our best to provide the best possible service to all our guests.W e are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. Looking forward to seeing you soon

Dear Meme, Greetings from The Shalimar Hotel! Thank you for taking the time to write about our hotel on Expedia.com following your experience with us. We are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. Looking forward to seeing you again

Dear Guest, Outset please accept my most sincere apologies for the inconvenience you faced at the hotel. We are truly very sorry about this. We have made a detailed investigation of the same. While we do not wish to shy away from the issue, we thought it necessary to clarify the same. We have a strict program on boiler maintenance as well as temperature control. On that particular date, the maintenance in charge erred in the correct temperature, for which we are at fault. He did realize his mistake and immediately rectified the same. However, in issues like this, the boiler sometimes takes some time to attain the right temperature. We did not receive any other complaint regarding hot water at all, unfortunately, there was a complaint from your room. We are truly sorry about this. We also thank you for the positive comments. Please look at this as a one-off incident and give us an opportunity to serve you again. Thank you.

Dear Guest, We take this opportunity to thank you for putting a positive review of our hotel on Expedia. We are glad to know that you had a pleasant experience with us. Your positive comments have been shared with the team, it has been a morale booster. Your words of appreciation have been shared with our team and they are enthused to know that their efforts have been appreciated by you. We look forward to welcoming you back. Regards

Dear Guest, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us on your experience. we are glad to know that you had a pleasant stay. We look forward to welcoming you back! Warm regards,

Dear Guest, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us on your experience. we are glad to know that you had a pleasant stay. We look forward to welcoming you back!

Dear Mr. Ashok, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us on your experience. we are glad to know that you had a pleasant stay. We look forward to welcoming you back! Warm regards,

Dear Vanessa, Thank you for taking the time out to put a review of our hotel on Expedia. We take this opportunity to thank you for the positive comments and have shared the feedback with the team. We do sincerely regret the inconvenience you faced at the hotel, for which we are truly apologetic. The matter has been immediately addressed to the Department Head, HR department as well as the Training Consultant. Coincidentally one of the employees has already left the organization. We have also addressed your observations to the F&B Manager regarding the restaurant staff. We did our complete investigation and have found out that during your stay there was one trainee in the restaurant, hence, maybe you were not satisfied with his level of service. We do apologize for the same. We do have a selection of fruits always available. Mangoes are seasonal and during the duration of your stay, mangoes are generally not available. We are glad to know you enjoyed the ambiance of the lounge. We also thank you once again for the positives and once again apologize for the inconvenience. Please do accord us another opportunity to serve you. We look forward to welcoming you again.

Dear Jonathan, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us on your experience. we are glad to know that you had a pleasant stay. We look forward to welcoming you back! Warm regards, Payal Himany

Dear Guest, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us on your experience. we are glad to know that you had a pleasant stay. We look forward to welcoming you back! Warm regards, Payal Himany

Dear Guest, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us on your experience . we regret the inconvenience caused We look forward to welcoming you back!

Dear Guest, Greetings from The Shalimar Hotel! Thank you for taking the time to write about us on your experience . we are glad to know that you had a pleasant stay. We look forward to welcoming you back! Warm regards