内部エントランス

フォーチュン パーク レイク シティ ターネ - ITC ホテル グループの口コミ

4 out of 5
フォーチュン パーク レイク シティ ターネ - ITC ホテル グループ
Jupiter Medi Park, Eastern Express Highway, Thane West, Thane, Maharashtra

口コミ

8.8

非常に良い

評価 10 - 62 件の口コミ中 32 件が非常に良い" "
評価 8 - 62 件の口コミ中 22 件が良い" "
評価 6 - 62 件の口コミ中 5 件が普通" "
評価 4 - 62 件の口コミ中 2 件が不満" "
評価 2 - 62 件の口コミ中 1 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 2 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Namaste and Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had a wonderful stay and your experience with the staff and services was great, we all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Regards, Fortune Team

8/10 (良い)

宿泊されたお客様

2019 年 4 月に 1 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 (良い)

Koro、Tokyo

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
まずまず
値段の割には、まずまずです。
General Managerからの返信 (投稿日 : 2017 年 1 月 15 日)
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

10/10 (非常に良い)

Eshkol、Bronx

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Rahul Gawali Asst. Front Office Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul Gawali Asst. Front Office Manager

10/10 (非常に良い)

Neelesh

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel, staff and food.
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Neelesh, We're thrilled to read your fantastic remarks on our hotel, staff, and food! It's our main motive to make our guests feel comfortable, well-fed, and valued at all times, so your feedback is greatly appreciated. We're dedicated to providing excellent service and a wide variety of delicious dining options. We hope to have the pleasure of welcoming you back soon for yet another memorable experience. Thanks & Regards Anshul SethiFortune Park Lakecity, Thane

10/10 (非常に良い)

Aniruddha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This a hidden gem. Quiet, clean and friendly. The first hotel I have seen outside Japan with anti-fogging mirror in the bathroom. The smoothest lift ride in Mumbai. Especially like to commend Rakshika in the restaurant for customer service.
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Aniruddha, We're thrilled to hear such high praises about your stay with us. We take pride in providing a serene, clean environment with amiable staff. Hearing that you appreciated these aspects of our hotel is immensely encouraging. It's wonderful to know that our anti-fogging mirrors and smooth lift operations added value to your visit. Furthermore, we are delighted to hear about your positive experience with Rakshika in the restaurant. We strongly believe that excellent customer service enhances the overall experience, and Rakshika plays a key role in delivering that promise. Your commendation will definitely be shared with her to acknowledge her commendable efforts. We look forward to hosting you again, and assure you of our unwavering efforts towards maintaining our service standards and making your future visits even more remarkable. Anshul SethiGeneral Manager

10/10 (非常に良い)

Vinicius

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gostei de tudo
2023 年 11 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Vinicius, Thank you for taking the time to share your feedback with us. We greatly appreciate your positive comments and are delighted to hear that you liked everything during your stay. Our team strives to provide exceptional service and a comfortable experience for all our guests. In regards to your suggestion, we understand the importance of continuous improvement and appreciate your input. We will carefully review your suggestion with our management team to consider any possible enhancements to our offerings. Your feedback is invaluable to us as it helps us identify areas where we can further elevate the guest experience. We will also ensure that your concerns are addressed promptly. It is our goal to provide a seamless and enjoyable stay for all our guests, and we apologize for any inconvenience you may have encountered. Our team will investigate the issues mentioned and take appropriate action to prevent similar situations in the future. Once again, we would like to express our gratitude for your valuable feedback. Your satisfaction is of utmost importance to us, and we are happy to have met your expectations. Should you plan to visit us again, we look forward to providing you with another exceptional experience. If you have any further suggestions or concerns, please feel free to reach out to us. Anshul SethiGeneral Manager

10/10 (非常に良い)

gershon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Need to change furniture
2023 年 11 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear gershon, Thank you for sharing your concern about the furniture in our hotel. We understand how important it is to provide a comfortable and aesthetically pleasing environment for our guests. Our aim is to create a fresh and inviting atmosphere that meets the expectations of our valued guests, like yourself. We appreciate you bringing this matter to our attention and assure you that your feedback has been taken seriously. Rest assured, we strive to continuously improve our facilities to ensure a memorable and satisfying experience for all our guests. We look forward to welcoming you back and showcasing our newly upgraded furniture. Anshul SethiGeneral Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Das hotel ist sehr gut alles in allem. Das hotel ist per location ist sehr gut. Aber wenn Gäste gab im Zimmer nebenan dann konnte Man hören. Das ist der einzige Nachteil gewesen.
2023 年 11 月に 7 泊滞在
Rahul Gawaliからの返信 (投稿日 : 2023 年 11 月 20 日)
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul Gawali Asst. Front Office Manager

8/10 (良い)

Adrian

良かった点 : 清潔度、スタッフとサービス
Clean, great staff, spacious but basic rooms, great vegetarian breakfast, right next door to a mall … but within a hospital!
2023 年 11 月に 2 泊滞在
RAHUL GAWALIからの返信 (投稿日 : 2023 年 11 月 6 日)
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul Gawali Asst. Front Office Manager

10/10 (非常に良い)

VIKASH

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Rahul Gawaliからの返信 (投稿日 : 2023 年 10 月 31 日)
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul GawaliAsst. Front Office Manager

10/10 (非常に良い)

Alex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great stay
Very good experience. Great location, good food, attentive staff.
2023 年 9 月に 4 泊滞在
Rahul Gawaliからの返信 (投稿日 : 2023 年 9 月 18 日)
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul GawaliAsst. Front Office Manager

10/10 (非常に良い)

Vardan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Next to Mall
2023 年 6 月に 1 泊滞在
Rahul Gawaliからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,

10/10 (非常に良い)

Ravi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
Rahul Gawaliからの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,

8/10 (良い)

Galen

2022 年 10 月に 7 泊滞在
Managerからの返信 (投稿日 : 2022 年 10 月 15 日)
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,

4/10 (不満)

Baburaj

気になった点 : スタッフとサービス
The check out was disappointing I was charged one full day for checkout at 6pm even though I was ready pay half a day for late check out. Plus the manager was rude😡
2022 年 8 月に 3 泊滞在
Managerからの返信 (投稿日 : 2022 年 8 月 23 日)
Dear Mr. Baburaj,Warm greetings from all the team at Fortune Park Lakecity.On behalf of the management of Fortune Park Lakecity I would like to thank you for staying with us.At Fortune Park Lakecity we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problem during your stay and I regret for the inconvenience caused. Also, reconcile the situation we got to know that hotel has offered two hours complimentary late check-out and then next two hours half day and then full day charges would be apply. However, as you have checked-out post 07 pm which considered full day charges. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Lakecity. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding.Thank you,

10/10 (非常に良い)

Udayan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything great except one day when there was no water for some time.
2022 年 6 月に 8 泊滞在
Managerからの返信 (投稿日 : 2022 年 7 月 2 日)
Dear Mr. Udayan, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services was great, we all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Also, regret for an inconvenience caused due to major breakdown and keep assurance to be an excellence all your future stay. Assuring you the best of our services always. Warm Regards,

2/10 (非常に不満)

Rajesh kumar

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
CEO
Horrible Hotel, not even worth 1 star, thought it is ITC Hotel group, but not at all, it was more like a 3rd grade lodge, took so long for a check in and guy was asking weird questions, only one staff answering the phones and checking in, i checked out in few hours, tgey should refund the money, i will not reccomend this to anyone, not good restaurants or services, lack of staff, no alcohol in the hotel, due to hospital next door. Over all worst experience, NO STAFF FOR HELP OR ASSISTANCE
2021 年 6 月に 1 泊滞在
Ravi Chauhanからの返信 (投稿日 : 2021 年 7 月 2 日)
Dear Mr. Rajesh, Warm greetings from all the team at Fortune Park Lakecity. On behalf of the management of Fortune Park Lakecity I would like to thank you for staying with us. At Fortune Park Lakecity we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Lakecity. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you,

10/10 (非常に良い)

Simanta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pretty good stay. Well maintained property and good staff. Food and beverages are inhouse.
2021 年 5 月に 1 泊滞在
Ravi Chauhanからの返信 (投稿日 : 2021 年 6 月 2 日)
Dear Mr. Simanta, It was a pleasure having you stay with us at Fortune Park Lake City, Thane. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards

8/10 (良い)

宿泊されたお客様

2021 年 3 月に 2 泊滞在
Ravi Chauhanからの返信 (投稿日 : 2021 年 4 月 18 日)
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lake City, Thane. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing and peaceful stay
Amazing stay
2020 年 12 月に 1 泊滞在
Ravi からの返信 (投稿日 : 2020 年 12 月 31 日)
Thank you for your nice and valuable feedback.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 12 月に 2 泊滞在
Ravi からの返信 (投稿日 : 2020 年 12 月 26 日)
Thanks for your feedbck.

10/10 (非常に良い)

Ankita

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The stay was amazing including the fantastic breakfast. Awesome service. Will choose Fortune Park again for my upcoming travels.
2020 年 1 月に 3 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 (良い)

Shanthini

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay
Stay was very comfortable and the staff were friendly too. There should be proper signage out in front at the entrance to the property. It’s a bit confusing as it’s adjacent to the the hospital and shared the same entry.
2020 年 1 月に 1 泊滞在
Raviからの返信 (投稿日 : 2020 年 1 月 12 日)
Dear Sir, Thank you for your valuable feedback and will remark the same. Warm Regards, Frotune Park LakecityHotel

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed at this location a couple times before. The staff is always welcoming. The breakfast is great. The rooms are big and clean. Overall great experience.
2019 年 12 月に 2 泊滞在
Raviからの返信 (投稿日 : 2020 年 1 月 12 日)
Dear Sir, Thank you for your nice feedback. Warm Regards, Fortune Park Lakecity Hotel

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fortune lake city-Thane
good food, clean rooms ,overall it was comfortable stay during my travel
2019 年 12 月に 2 泊滞在
Raviからの返信 (投稿日 : 2020 年 1 月 12 日)
Dear Sir, Thanks for your valuable feeback. Fortune Park Lakecity

6/10 (普通)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
confusion regarding the booking not willing to accept what we discussed with expedia
2019 年 10 月に 3 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I regret on behalf of all at Fortune Park Lake city, the inconvenience you have faced. We will definitely work on the points highlighted by you. At Fortune Park Lake city, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Warm Regards

10/10 (非常に良い)

MEYER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
For us It was Amaziing
2019 年 10 月に 8 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 (非常に良い)

Hemanta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic experience
2019 年 9 月に 2 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

6/10 (普通)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2019 年 7 月に 3 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 (非常に良い)

Kari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place
The service is excellent and the area is quite safe for a woman traveling alone. This is my go to place in Thane. Shuttle to the airport is good. I gave it four stars in one area for a funny smell at times on my floor of the hotel. Also I did not like having to pay for eggs in my room and not being able to get them free with the huge buffet.
2019 年 2 月に 7 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 (良い)

Hemanta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent hotel
My stay was excellent.
2019 年 2 月に 5 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel, warm and helpful staff . Dining room could use some improvements. Long wait for A la cart items, coffee or tea. Very slow service at the Non-veg dining room, Many items at the buffet didn't explain what they were or what to eat with. Several popular items were frequently out and at times never refilled. Overall the place is neat and clean and rooms kept clean and well supplied.
2018 年 12 月に 3 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 (非常に良い)

DrSidd、Chicago USA

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Requested for early check in. Hotel was full. But staff tried to do their best and got in the room by 10 am.
2018 年 11 月に 1 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

6/10 (普通)

Charu、Delhi

良かった点 : 清潔度、スタッフとサービス
Visitors nt allowed which is a problem. No laundry bags available. But staff is helpful
2018 年 11 月に 2 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 (非常に良い)

Vinod、Atlanta, GA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenient location close to the best mall in town. They also have a baggage storage for 7 Days.
2018 年 10 月に 5 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 (非常に良い)

宿泊されたお客様

Warm hotel
We just stayed this hotel for few hours before go party (far away) from South Mumbai.
2018 年 8 月に 1 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 (非常に良い)

Kari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Will stay here again
This is my second stay here. I enjoy this location walking distance from the lovely Viviana Mall and it’s within 15 minutes of the friends I visit. I will stay here again. The lobby has a funny smell but otherwise the staff is wonderful and kind and I’m happy with the breakfast and service.,
2018 年 1 月に 2 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 (良い)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
Overall was ok however some things like changing of rooms and bedding required us to ask for this to be carried out. For a 4 star resort this should be basic hotel management
2018 年 1 月に 2 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Its value for money.
2017 年 11 月に 2 泊滞在
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 (非常に良い)

RK、Dallas, Texas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Multiple visits
Have been staying here multiple times over last 3 years and was never disappointed. Only thing I miss is a gym or fitness room. Everything else is great and staff is fantastic.
2017 年 8 月に 6 泊滞在
Mitish Vermaからの返信 (投稿日 : 2017 年 9 月 9 日)
Dear Guest, Namaste and Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had a wonderful stay and your experience with the staff and services was great, we all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Regards Mitish Verma General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was excellent and i would definitely recommend to my friends.
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備
forced to use hotel taxi
when I was asking to call me a taxi after checking out, the manager only agreed to help me with a taxi if I choose the 5 times more expensive hotel taxi.
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I regret on behalf of all at Fortune Park Lake city, the inconvenience you have faced. We will definitely work on the points highlighted by you. At Fortune Park Lake city, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Warm Regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
깨끗하고 좋은 호텔
바로 근처에 쇼핑몰과 병원이 있어서 이용하기 좋다
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 (良い)

Khurshid、India

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very nice and clean hotel .
superb .... awesome hotel . specially if u want to visit Jupiter Hospital , Thane
Ravi からの返信 (投稿日 : 2020 年 7 月 17 日)
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 (良い)

Gaurav

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location for tourism and business.
Great location for tourism and business alike. Attentive staff at reception. Breakfast buffet is really good, especially for vegetarians who like Indian food. Housekeeping staff could do bit more eye for detail when cleaning as found few things with dirty spots on them. Personally, only thing bothered me was the lack of gym. Something as small as containing couple of treadmills / cross trainers would have done for me to keep up with my daily 5K walking routine and avoid putting some weight on.
General Managerからの返信 (投稿日 : 2017 年 1 月 15 日)
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 (良い)

benjamin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel in thane
This stay was goid
General Managerからの返信 (投稿日 : 2017 年 1 月 15 日)
Dear Mr Nair, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 (良い)

bakhtyar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
General Managerからの返信 (投稿日 : 2017 年 1 月 15 日)
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel - unknown to locals(?)
Excellent staff - clean rooms. Little far from the airport, but worth it. This will be our Mumbai hotel for the future.
General Managerからの返信 (投稿日 : 2017 年 1 月 15 日)
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

10/10 (非常に良い)

Raj、California

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent business hotel
This is a fantastic business hotel to stay in. Top notch service, great facilities and great value for money. Although not mentioned in online details, the hotel does have in room Wifi and a swimming pool.
General Managerからの返信 (投稿日 : 2017 年 1 月 15 日)
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager