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コンフォート イン ヘリテージの口コミ

3.5 out of 5
コンフォート イン ヘリテージ
Sant Savta Marg Byculla, Mumbai, Maharashtra

口コミ

7.4

良い

評価 10 - 38 件の口コミ中 6 件が非常に良い" "
評価 8 - 38 件の口コミ中 20 件が良い" "
評価 6 - 38 件の口コミ中 7 件が普通" "
評価 4 - 38 件の口コミ中 3 件が不満" "
評価 2 - 38 件の口コミ中 2 件が非常に不満" "

7.6/10

清潔度

7.6/10

スタッフとサービス

6.0/10

設備とサービス

7.6/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

4/10 (不満)

Qayyum

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2023 年 11 月に 3 泊滞在
Subir Golder, General Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Mr. Qayyum,We appreciate your rating.It has been observed that you were not quite happy with your stay and sincerely apologise for the same.Customer’s satisfaction has always been our top priority, and we will definitely strive to do better.We value your business and look forward to have more opportunities to serve you in future. Best regards,Subir GolderGeneral Manager

6/10 (普通)

RONNY

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2022 年 11 月に 3 泊滞在
Subir Golder, General Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Mr. Ronny,Thank you for taking the time to post your ratings.We are committed to providing the best to all our esteemed guests.We value your business and request you to give us more opportunities to serve you. Best regards,Subir GolderGeneral Manager

10/10 (非常に良い)

Naseem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 2 泊滞在

8/10 (良い)

Fatema

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pleasantly surprised for a 3* hotel.
2022 年 10 月に 1 泊滞在
Subir Golder, General Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Ms. Fatema,Thank you for your wonderful feedback.We are so thrilled to hear that you had a pleasant experience and found our services and hospitality to your complete satisfaction. We look forward to serving you again.Best regards,Subir GolderGeneral Manager

8/10 (良い)

Amit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location.
Good hotel,good location outside byculla station.near Gloria church.lots of restaurants options nearby.
2020 年 3 月に 1 泊滞在

8/10 (良い)

Azita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good experience overall
I booked this hotel for my parents in Mumbai last minute. The staff were helpful in checking them in.
2020 年 2 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
ok
I had superior room booked by work and later in added extra night at standard rooms (by hotels.com) which I needed to move to which turned out to be better! Bathroom in the superior room was a little bit uncomfortable..but all in all just ok stay
2019 年 11 月に 2 泊滞在

8/10 (良い)

BOO YOUNG

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度
2020 年 1 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
This us not a 4 star room stink shower got plug up even i had resvation i still was waiting for a room wich they cleaned on the spot so i waited 30 min very bad service not cleen room nasty blanket i found a bug died under my pillow this is not a 4 star it like a 2 star i would say the only thing i found was good the food was delicious
2020 年 1 月に 1 泊滞在

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location
Nice and clean.
2019 年 12 月に 5 泊滞在

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice and clean. Location was very exl for my needs
It is very nice place. Rooms are nice and clean. For all rooms there is no window .breakfast is good but the same everyday. The service of pepule is very good.
2020 年 1 月に 5 泊滞在

6/10 (普通)

宿泊されたお客様

2019 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
- Centrally located with friendly staff. - Furniture and fittings, a tiny bit worn out/basic and bed was hard - Next door restaurant sometimes makes noise at 5am - Overall, not bad for the price and good WiFi
2019 年 2 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor Room Facilities ...
Door was open to the room i was checking into. On asking Prakash who led me to my room, he mentioned that accidentally the house keeping staff may have left it open. My fear came true while I was sleeping ... had mousquitoes bothering me, and along with that the ac remote only seems to operate from a certain direction in the room and not from the side of the bed which I was sleeping on (only figured this out later). On asking the reception at 4 am to replace my remote and for a mousquito repellent they sent a ac engineer which is when I was informed about the sensor ... and they did not have the courtesy to send across a repellent event then. Let me also add, the mattress is horrible.
2018 年 9 月に 1 泊滞在
Sirからの返信 (投稿日 : 2018 年 9 月 18 日)
Dear Sir, Greetings from Comfort Inn Heritage !!! Reference to your complaint, we sincerely apologies you. We have noted and action on the same. Looking forward for your future stay. Regards, Sanjay Wagh Front Office Manager 9820808306

8/10 (良い)

Andre Gustavo

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Acomodações boas, Localização ok, Recepção péssima
O hotel é realmente limpo, os quartos são muitos bons assim como o banheiro. O café da manhã também é bom. A área externa é razoável e a localização também. Meu maior problema foi com a recepção. Fiz a reserva e paguei antecipadamente aqui pelo Hoteis.com. Ao chegar no hotel eles não tinham a reserva, tive que enviar o e-mail que recebi da Hoteis.com com os valores que eu paguei ao site, perguntaram meu nome e o valor que eu paguei 3 vezes e depois de muitos desencontros e cerca de 40 minutos entregaram a chave do quarto. Esse foi o ponto negativo da estadia.
2017 年 7 月に 2 泊滞在
Dear Guest, Thank you for patronising our hotel, and for taking the time to write a review! We appreciate your kind words about our hotel. However, it was really disappointing to read about the experiences you have faced with regards to your reservation and we sincerely apologise for the same. We have investigated the matter, and found that there was some technical error in our system and hence, we did not have your reservations in our record. We have already taken necessary action to rectify the same. We value your business and we hope to have another opportunity to serve you in the future. Best regards, Subir Golder General Manager

8/10 (良い)

saeeda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Need to have access to Internet also the prices is high

8/10 (良い)

Anupama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Okay for a short business stay

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location ... decent rates ...good dining
Hotel is worth it's rate ... good location...

8/10 (良い)

sanjay

良かった点 : 施設のコンディションと設備
If u r not in position to spend too much then its good prop.

10/10 (非常に良い)

BENEDICT

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good hotel
Stay was good enjoyed it but no proper cleanliness as the bathroom got choked due to dirt inside the drainage had to call the housekeeping to get it done.

10/10 (非常に良い)

Bharat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean hotel
Good hotel surrounding areas very poor Travel to places very difficult with traffic at peak times

8/10 (良い)

George

良かった点 : 清潔度、スタッフとサービス
Decent Hotel - Would not suggest for Siteseeing
I chose this hotel as an alternative to the busy sections of the city while on work. While the hotel was convenient, I found that the rooms were less than ideal as the windows didn't actually look outside, but looked into the hallways. As such, I felt like a bit of a hermit as, to ensure privacy, I didn't open the blinds to natural light for more than a few minutes a day. It was raining quite a bit during my visit, so not much to walk around and see in this area. Further, please be prepared to wait/not get your ride from cab aggregators as they seem to have difficulty finding the place.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good hotel
nice location..good stuff . i wil come again to this hotel

4/10 (不満)

Alex、KW

気になった点 : スタッフとサービス
not reliable
I was charged for extra guest while not informing of the extra guest policy, as hotel booking system was not working for more than a day where I was charged for extra day, without guest being accommodated.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Business trip for a couple of nights. Stayed here long term.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great staff - very helpful, a good place to stay in Mumbai

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

6/10 (普通)

Tanvi、New York

気になった点 : スタッフとサービス
Hotel Staff is a Issue
Comfort Inn had good rooms and was located in a easy area where we were able to grab and taxi and go anywhere. Our biggest issue was the staff and hotel issue we encountered. First, we were three people and they refuse to give room key more than 1, so all our planning had to be around who will meet where to open the room door if we are out separately. This does not make sense. One night we had the staff open the door for us with a master key. When we got there initially they could not find our reservation, after giving all booking information we were able to get our room, another one which I had not paid for. Then, we had evening/night shift manager Mr. Sharma who was beyond rude to the point he accused us of lying about a balance due regarding the extra bed we had gotten for the room. After making him realize that he was associated us with the wrong booking he did not even apologize, instead he blamed the staff member who was super nervous due to Mr. Sharma's behavior to begin with. Then, there was a power outage in the hotel which he did not inform us about. Once discovered for next 15 hours we and the entire hotel guests suffered in the extreme heat of Mumbai while the manager had his backup AC on. Extremely unprofessional staff and no manners in speaking. Staff needs training and the hotel needs to get a backup system for power outages.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
GOOD
...

8/10 (良い)

ASWIN S PRABHU

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
BEDBUGS!!! Don't stay here!!!
There were bedbugs in our room, I highly discourage anyone from staying here!!! The staff did not give any concession and was very unhelpful and not friendly at all!!

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good hotel

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
good comfortable stay
Had a v easy booking experience with hotel.com and also a very comfortable stay at the hotel with hotel staff very efficient and helpful.It wss a good experience and would like to book again on my next visit.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

Arif、Dubai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ecellent Hotel
Excellent Hotel with great service.

10/10 (非常に良い)

Husain、Dubai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Hotel
Excellent hotel with exceptional service. Specially the Duty Manager Mr Praneet who helped us out in early check in at 7am. Would recomend this hotel to anyone travelling to Mumbai and staying near Byculla. A good hotel with a decent price tag.

8/10 (良い)

Melanie、HONG KONG

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is clean & fine, breakfast is also nice. however its not close to the main sites ( few metro stops away) and most of the rooms do not have a view to the street- but window to the floor corridor.