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Reviews of Naeba Prince Hotel

3 out of 5
Naeba Prince Hotel
Mikuni, Yuzawa-machi, Minamiuonuma-gun, Yuzawa, Niigata-ken

Reviews

8.0

Very Good

Rating 10 - Excellent. 121 out of 453 reviews" "
Rating 8 - Good. 217 out of 453 reviews" "
Rating 6 - Okay. 79 out of 453 reviews" "
Rating 4 - Poor. 26 out of 453 reviews" "
Rating 2 - Terrible. 10 out of 453 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 3 nights in Feb 2024

6/10 Okay

Michael

Stayed 1 night in Feb 2024

8/10 Good

Ching Cheung

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Jianmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ming Ho Philip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location because right next to Mt naeba ski area. Hotel is a bit aged but sufficient. Ski rental, gear shop, convenience shop all within complex and no need to walk outdoor for these. Restaurants are plenty and most didn't need reservations (you could). Only thing the shuttle bus service is a bit less frequent than expected. But on the day we checked out the hotel arranged two buses due to popular demand, which was appreciated. Overall a pleasant stay and it is a good, kid friendly hotel if you are skiing with children.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023

8/10 Good

Ruby

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Overall is ok for us, staff is very helpful and polite. It’s only when we went there,the hotel was going to close and was prepararing for the next season. The restaurant good choice are very limited and the bed linen was not very comfortable and room wasn’t very clean when we stayed there.
Stayed 5 nights in Apr 2023

6/10 Okay

Sujira

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
i tried searching the reviews of this hotel before i go and turning out that the reviews are mixed. So i was there by myself to experience. The staffs of this hotel are friendly and helpful. The check-in process is at peace. The staffs at ski rental shop building 2 are very helpful. I booked the room at building 2 which i have read that it is the newest. it turned out that not very new. The hotel is 60-70 years old but still well-maintained. The carpet is stained but still clean and it has everything you need. The room is bigger than Japanese standard but very warm. We need to open the window since air-con is not working or else my son couldnot sleep. The hotel is really big and if you want to come for ski/snow board/sledge, i think you will be happy. The pizza and chicken nugget at the hotel outlet is really good, we like it a lot though the price is not that cheap but still affordable.
Stayed 1 night in Mar 2023

8/10 Good

Listerpaul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand it is a resort but the food was ok but not great. Staff and facility was excellent.
Stayed 1 night in Feb 2023

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything is okay except the mattress. 😰
Stayed 5 nights in Mar 2023

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Tales of 2 cities in a ROOM.
View was spectacular, the rest are dated and 3rd world ratings. Stay for yourself to experience.
Stayed 2 nights in Feb 2023

8/10 Good

Teri, Aiea

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is a huge resort with many rooms but aging. It was crowded and a little dirty int he common areas (because of the crowd, probably). Dining choices are underpar and expensive. There are a few restaurants 10-20 minutes walk from the hotel that are better.
Stayed 2 nights in Feb 2023

8/10 Good

Alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall, but can be confusing because it is very spread out.
Stayed 2 nights in Feb 2023

10/10 Excellent

YUICHIRO, London

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2023

8/10 Good

Melchor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but
Stayed 2 nights in Feb 2023

8/10 Good

Wai Hung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel, very convenient ski in ski out hotel, just take the lift from your floor and u reach the ski resort immediately:), i mostly happy with the hotel, however, the Onsen is just about 2000 square foot is too small for such a big hotel, even need to wait for the shower stand(being naked and waiting😵‍💫), don't understand why they can't make a bigger Onsen as the hotel is so big
Stayed 5 nights in Jan 2023

8/10 Good

jaclyn

Stayed 2 nights in Jan 2023

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, ski in ski out of property. Staff were super helpful.
Response from Naeba Prince Hotel on Jan 20, 2023
Thank you for staying our hotel and giving valuable comment.We look forward to welcoming you again.

8/10 Good

PAUL

Traveled with family
Liked: Cleanliness
Love the proximity to the gondolas and chair lifts. A fairly big hotel with many different restaurants/dining options for its size. The rooms are typical Japanese style hotel rooms (a bit smaller than the western style hotel rooms). This is reflected in its economical friendly price. The only negative is the very slow and spotty WiFi. Overall, Naeba Prince Hotel is definitely a place I would return to in the future.
Response from Naeba Prince Hotel on Jan 7, 2023
Dear Valued Guest,Thank you for your valuable comment.We are sorry for the inconvenience regarding Wi-Fi.We look forward to welcoming you again.

10/10 Excellent

Odonchimeg

Stayed 1 night in Sep 2022

8/10 Good

TSZ HIM

Stayed 2 nights in Mar 2022

10/10 Excellent

David

Stayed 1 night in Mar 2022

10/10 Excellent

William

Stayed 1 night in Mar 2022

4/10 Poor

YUSUKE, London

Traveled with partner
Liked: Cleanliness
Given the restrictions on restaurants' operation, very busy and less options and shops in the hotel were poor about offering, far away from outlets outside the hotel. Felt like very isolated with not good service.
Stayed 2 nights in Feb 2022

10/10 Excellent

maria theresa

Stayed 1 night in Jan 2022

6/10 Okay

DHRUVA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2022

10/10 Excellent

Joel

Stayed 1 night in Dec 2021

6/10 Okay

Allen

Liked: Staff & service
Disliked: Property conditions & facilities
Nice views.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and services
Room not clean or cleaned. Limited service. Nothing open except one expensive restaurant. Obviously they are trying to make and save money. Due to isolation and time of year no convenience store or anything else within walking distance.
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2021
Response from 苗場プリンスホテル on Mar 16, 2021
ホテルの評価、ありがとうございます。 滞在を満喫していただけた事にとても感謝しております。 またのご利用を心よりお待ちしております。

6/10 Okay

bennett

Stayed 1 night in Feb 2021
Response from 苗場プリンスホテル on Mar 16, 2021
ホテルの評価、ありがとうございます。 またのご利用を心よりお待ちしております。

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2021
Response from 苗場プリンスホテル on Mar 16, 2021
ホテルの評価、ありがとうございます。 滞在を満喫していただけた事にとても感謝しております。 またのご利用を心よりお待ちしております。

10/10 Excellent

Yung

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Large connected building with ski in out access. Resturants are located inside connecting hotels without having to exit the hotel. Join the free membership for the best price for the lift tickets.
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and convenient, has a lot of shops and restaurants, also it's right next to ski lifts.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good hotel
Hotel is clean and convenient, has a lot of shops and restaurants, also it's right next to ski lifts. However one of the staff is very rude, others are fine.
Stayed 1 night in Feb 2020

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night getaway
Bed was hard and very small I’m a pretty big guy. Was further from train station than I thought was 10,000 yen cab fare.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2020

10/10 Excellent

Marion, Honolulu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in we received tickets for the Dragonola. A big hotel with many dining options. Shuttle from/to Echigo-Yuzawa Station—must have reservations.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located next to the slopes, ski lockers were a plus. However, the food and amenities located within the resort are a tad expensive, so be prepared to pay a premium for everything.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Good location. Noisy till late in the night, due to families with small children. Old and unmaintained room.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location, 2 minutes from room to lifts. On premise dining choices quite limited and rather expensive. When booking, suggest you book meal inclusive packages.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ski-in/ski-out hotel. They have everything you'd need for your stay and the play with snow.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

6/10 Okay

Yvonne

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ski facilities are fantastic, the staff were always polite and the rooms facing the ski slopes had a great view
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the skiin/ skiout is very convinent for the skiers. a lot of restaurant could be choosed. overall, it's the best choice for the person who would like to ski in naeba
Stayed 2 nights in Feb 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019