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ホーソーン・エクステンデッド・ステイ・バイ・ウィンダム・マウントローレル / ムーアズタウンの口コミ

2.5 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 67 件の口コミ中 49 件が非常に良い" "
評価 8 - 67 件の口コミ中 11 件が良い" "
評価 6 - 67 件の口コミ中 0 件が普通" "
評価 4 - 67 件の口コミ中 6 件が不満" "
評価 2 - 67 件の口コミ中 1 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

4/10 (不満)

Karen

良かった点 : スタッフとサービス
気になった点 : 清潔度
The bedding was stinky and most surfaces were dusty and breakfast ends at 9am just to early very dissapointed this stay i won’t stay here again
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Jacqueline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Sophia

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything here was very nice, the service, the complimentary breakfast: even us bringing our birds with us wasn't a hassle. Would definitely recommend to anyone needing a place to stay!
2024 年 5 月に 1 泊滞在
Operations Supervisorからの返信 (投稿日 : 2024 年 5 月 10 日)
I'm glad to hear that you had such a positive experience!

10/10 (非常に良い)

Tawana N

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed everything about this property.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Zuley

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had an amazing stay! Unfortunately it was only for a night, but I’m hoping it’ll be the first and many future stays here! Amazing facility! Thank you to the team, they made my stay so easy, and great. Thank you!
2024 年 4 月に 1 泊滞在
Operations Supervisorからの返信 (投稿日 : 2024 年 5 月 10 日)
I'm thrilled to hear that you had such an amazing stay and that the facility and team made it memorable for you. We hope to welcome you back for another night in the future.

10/10 (非常に良い)

NatI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thank you it was an awesome environment. We will be coming back.
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Amanda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was wonderful! I’m looking forward to returning to the location soon.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Rebecca

出張
Great clean new rooms but mine had no TP and was out of Body wash in dispenser
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Dan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
NICE
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like that this property has suites for a good deal. It was our second time staying, we will be back.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Judith

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Chanyse

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love the kitchenette in the room. We was able to make the kids breakfast becuase the hotel breakfast ended at 9 and they was not up yet
2024 年 3 月に 2 泊滞在

8/10 (良い)

LEONEL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Dontavia、Quincy

家族旅行
Great property, great customer service, great hotel and very clean. I would recommend this hotel.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

han

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had such an amazing time at this stay. The rooms were so cute and comfortable. Maintaince was great. highly recommend!
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Amber、Philadelphia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had reserved two rooms for a birthday sleepover. Was such a great location, clean and very spacious for 5 girls. Have been recommending abd my mother booked there twice since then.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Lilkha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The overall experience was good
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Karen

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Although I loved the property there was no area for dog waste or poop bags for my dog, but the Breakfast was very good on Saturday
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Joel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Lysette

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was stress free, easy, and the pool was awesome! The staff was very pleasant and patient. One staff member who was an absolute gem was Arabella! Her customer service was above and beyond, took her time to explain every answer to every question I had. Thank you to the entire staff for making our stay enjoyable. We will be visiting again!!
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Devove

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms are nice and clean. Free breakfast is decent. Place can get busy on the weekends, but overall great place to stay. Family friendly
2024 年 2 月に 2 泊滞在

8/10 (良い)

AKISHA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was well
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jessie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Stay
First and foremost, design and look of the hotel is amazing. Very modern and my wife and I loved it. The breakfast was vert good as well as we seen in other reviews. The pool area was so clean and well kept, please what you do please keep it that way lol. Now the room itself was amazing so nice with all the at home amenities. Stove top, dish washer and plates and utensils it was a pleasant surprise and me and the family loved it . The hotel is literally next door to FunPlex, seriously you open one door and its right there in the same parking lot. We ae definitely booking this hotel again. Also for anyone who is planning on booking this hotel, make sure you book the hawthorne suites side with all the extended stay amenities. This was a great weekend stay and we definitly reccomend it
2024 年 2 月に 2 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Jessie, Thank you for your amazing review! We're thrilled you enjoyed the modern design, breakfast, and cleanliness of our pool area. It's wonderful to hear you found your room equipped with everything you needed for a comfortable stay. We're glad our proximity to The Funplex was convenient for you and that you're planning to book with us again. We appreciate your recommendation to other guests.

10/10 (非常に良い)

Ibura

I love the fact that this hotel provides dove products also for breakfast they even serve veggie sausage, which I never gotten at any hotel, which I love my stay here was great. I stayed for a week and had no issues and no problems. Everyone was very helpful and that’s what made this place a great place to stay.
2024 年 1 月に 2 泊滞在
Jalenからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for choosing to stay at our hotel. We truly appreciate your positive feedback and are happy to hear that you enjoyed your stay.

8/10 (良い)

Marilyn、farrockaway

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The one and only issue i had is that the pool water was cold and when i called about it they said it is already set at the temperature to be warmed and they can not change it. I was very disappointed because that's one of the reasons i booked this hotel was to swim.
2024 年 2 月に 2 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
We apologize for the inconvenience you experienced with the pool temperature. We appreciate your feedback, and we'll address the issue to enhance our guests' experience. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 (非常に良い)

Mario

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you so much for taking the time to leave a perfect 10 out of 10 review! We are thrilled to hear that you had such a positive experience.

10/10 (非常に良い)

Cheryl

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a nice hotel and shares a parking lot with the funplex
2024 年 2 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel nice, and we appreciate you highlighting the convenience of our shared parking lot with the Funplex. We strive to provide a pleasant experience for our guests, and your positive comments are truly appreciated.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My stay was GREAT! Hotel is nice & clean the staff was welcoming, friendly. Only issue was some1 trying to get in my room at 2am stating they booked the same room. Staff need a better procedure with dealing with situations like that. Other than that I would recommend.
2024 年 2 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for your positive feedback and recommendation! We're delighted to hear that you had a great stay with us. We appreciate your valuable input regarding the incident at 2 am, and we will certainly review our procedures to enhance guest experiences. Your satisfaction is our priority, and we look forward to welcoming you back soon.

10/10 (非常に良い)

Briana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was clean and very presentable
2024 年 1 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
We truly appreciate your positive feedback! It was our pleasure to make your stay fantastic. We hope to welcome you back soon!

10/10 (非常に良い)

Domonique

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pleasant and friendly
2024 年 1 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you very much for your kind words! We are delighted to hear that you enjoyed your stay with us.

10/10 (非常に良い)

Grace

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a very nice stay as this hotel is new and so it’s still fresh and not worn down. The pool is small and not heated so it was pretty cold to use in Jan. but we did use for a little. My 2 complaints about the hotel would be there was NO hot water in shower no matter how many times we tried to shower in our room, it’s tepid at best and the other thing is the doors/walls are thin so even though the hotel was not crowded, I guess someone was staying near our room and kept opening and closing the hallway door (at least 8 times) between 3-4am so it kept waking me up. The dove branded toiletries were great. The breakfast was good and staff so friendly. We did take advantage of playing at funplex next door and it was fun for the kids. You get a discount if you buy the bands from the hotel so that was a huge plus. I would definitely recommend the hotel to others if the hot water could be fixed, I had so many people reach out from seeing my Instagram posts and ask for info on the property and Funplex!
2024 年 1 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for choosing our hotel and sharing your experience. We're delighted to hear you enjoyed your stay overall, especially the new and fresh ambiance, friendly staff, and the convenience of Funplex next door. We apologize for the inconvenience with the tepid water in your shower and the disturbance caused by the hallway door. Your feedback is valuable, and we'll address these issues to enhance our guests' experience. We hope to welcome you back for an even more comfortable stay in the future.

8/10 (良い)

Cindy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for choosing our extended stay hotel and for your positive feedback! We're delighted to know you had a great stay. If there's anything specific we could improve to earn that extra star next time, please let us know.

10/10 (非常に良い)

Joseph

2023 年 12 月に 2 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for taking the time to leave us a review. We look forward to welcoming you back in the near future.

10/10 (非常に良い)

Dany

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2023 年 12 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Thank you for choosing us and sharing your positive experience! We're thrilled to hear that you enjoyed your time with us. We hope to welcome you back soon!

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This brand new hotel was a great weekend stay. The staff was friendly. The rooms are a nice size. The breakfast buffet is huge! The pool is open. My family will definitely be back as we have family in the area that we visit frequently.
2023 年 11 月に 2 泊滞在
Sales Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Thank you so much for taking the time to share your experience at our brand new hotel! We're thrilled to hear that you had a great weekend stay and that our staff, room size, breakfast buffet, and open pool added to the enjoyment of your visit. Thank you for choosing to stay with us and for sharing your positive feedback. We appreciate your support and look forward to seeing you soon!

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Needs some time to get situated.
Hotel is new and needs some work. The breakfast was over cooked. Eggs sat too long, sausage was too hard to eat. The room was clean but the bathroom door did not shut. We did not make a big fuss because it was just me and my spouse but if I was sharing a room with a friend there would have been an issue. The walls are very thin. I literally heard someone in another room get a dish out the cabinet. It sounded like the room diagonal from ours. There also was no trash bags in any of the trash cans. The staff was friendly but they are still being trained so things like getting a receipt during checkout took forever. If the price is right I would give it another However, I will wait a few months to make sure they had a chance to iron out all the nooks and crannies.
2023 年 11 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Thank you for sharing your experience. We apologize for the inconveniences you encountered during your stay. Your feedback is valuable to us, and we're actively addressing these concerns to enhance our guests' experience. We appreciate your understanding and hope to welcome you back soon for an improved stay.

10/10 (非常に良い)

Martinus

2023 年 12 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Thank you for your recent stay and for sharing your positive experience! We hope to welcome you back soon for another enjoyable stay.

4/10 (不満)

Jeffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
The stay was a short stay, and it would have been a good one if it wasn't for the the fact that the houskeeper had turned the cold air on in the room. That meant it took hours before the room was confortable.
2023 年 11 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you for taking the time to share your recent experience with us. We're truly sorry to hear about the inconvenience caused by the issue with the room temperature during your short stay. Please accept our sincere apologies for any discomfort this may have caused. Rest assured, we've addressed this matter with our housekeeping team to ensure that such incidents do not recur in the future. Your feedback is incredibly valuable to us as it helps us continuously improve our services.

4/10 (不満)

Sean

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
When I booked my stay and when I checked in I notified the staff that my son has autism and is sensitive to noise after hours. This ment to place us under the soccer team's room and they were practicing inside the room upstairs. I went to complain but no change, the next morning the front desk wanted to offer me points towards the chain. This was insane the first time staying there and they think I'd want to stay another night... The only issue I had was they listed a EV charging station. It's not there and they don't even have the equipment. For a hotel that is a month old it's got to be better to earn my money and business back. Start with a comp night next time I come to town. Followed by hire me to get the charger completed.it would have been done by opening.
2023 年 11 月に 1 泊滞在
Sales Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
I'm truly sorry for the troubling experience during your stay. We deeply regret the oversight with the noise disturbance and the missing EV charging station. Your feedback is valuable, and we'll address these issues promptly. We'd love the chance to make things right, please contact the hotel directly if you would like to provide details about your stay.

8/10 (良い)

H Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Sales Managerからの返信 (投稿日 : 2023 年 11 月 21 日)
Thanks so much for sharing your experience with us. We hope to see you again soon!