4/10 (不満)
Mariia
2025 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Wouldn't stay again
I stayed for one night only, and it was a mixed experience. The staff was friendly and eager to assist and provide all the necessary information. The hotel itself is within a short walk from the main sights of Mostar, and it offers a spacious terrace upstairs for its guests where you can enjoy the view of the city. The room itself looked beautiful, spacious and modern (there's even a mini fridge which is great if you're staying for a few days), but it could use some refurbishment, as well as a complete overhaul of some essentials like plumbing: I had to wait five minutes to take a lukewarm shower, there were no shampoos and the dispenser in the shower was filled with the cheapest all-purpose soap, there was no bidet in the toilet, and the absence of a shower divider means the water ends us being splashed everywhere, which makes it impossible to recommend this hotel to couples and families. The mattress was hard and uncomfortable, and the towels were rather thin and smelled of bleach. On top of it all, when an emergency happened at the hotel, I couldn't reach the reception desk via the phone numbers provided in the information sheet in the room, so I'm not fully convinced that safety of the guests is prioritized.
All things considered, I would say that, for the quality you get, a night at this hotel is overpriced and not worth it. I hope that the management will implement the necessary changes to ensure the comfort and safety of their guests. Many thanks to the staff!
Mariia
2025 年 3 月に 1 泊滞在