Maika 様この度は、ご家族でダブルツリー バイ ヒルトン モントリオールにご宿泊いただき、またお言葉をお寄せ頂きまして誠にありがとうございます。Maika様ご家族が、ボードウォークの近くに位置し、ショッピングモールの複合施設デジャルダンにつながっている当ホテルのこの立地を便利に感じで頂けたこと、大変嬉しく存じます。また、皆様にお会いできる日を楽しみにしております。Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations

Good afternoon Dear Kathleen,Thank you for your feedback regarding your recent stay at the DoubleTree by Hilton Montreal. Your feeedback is really appreciated.Have a nice day !!Regards,Myriam Vasquez

Dear Madam,Thank you for this great feedback about your recent stay.We are delighted that the breakfast at our hotel was to your satisfaction, reflecting our commitment to providing a great start to the day for our guests.We eagerly await the opportunity to welcome you back for another memorable stay.Warm regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous sommes heureux de lire que notre hôtel a répondu à vos attentes !Au plaisir de vous revoir à nouveau très bientôt à Montreal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Bon matin Mme Catherine,Désolée pour l'inconvénient avec la salle de bain, le département concerné sera avisé. Malheureusement le stationnement doit être payé soit avec valet ou directement avec le Complexe Desjardins.Merci pour votre feedback.Bonne journée.Cordialement,Myriam V.

Bonjour Mme Johanne,On est content de savoir que votre séjour s'est bien passé. Merci de votre feedback.

Yes, a lot of construction in front of the hotel. Sorry about this inconvenience out of our control.Thank you for your feedback !Have a nice day.Myriam V.

Merci de prendre le temps pour nous donner votre feedback.Cordialement,Myriam V.

Thank You for your feedback.Best Regards,Myriam V.

Content de savoir que vous avez appréciez votre séjour. Merci pour votre feedback.Cordialement,Myriam V.

Merci beaucoup pour le feedback !!Bonne journée

Bonjour Mme Isabelle Boucher, Nous sommes désolés pour les inconvénients présentés dans la chambre, le service de l'entretien ménager a été mis au courant.Merci de nous avoir avisé.Passez une excellente journéeCordialementOceane Duclau

Good morning Dear Vanessa, Thank you for your feedback.We are sorry for the incovenient regarding elevators.Glad to know that you enjoyed your stay at DoubleTree Montreal.Best regardsOceane

Dear Sir,Thank you for this review about your recent stay.We are genuinely disheartened to learn of the concerns you had with the cleanliness of your room. Our team strives to provide impeccably clean accommodations, and what you experienced is certainly not up to our standard. We’ll be sure to address this with our team to ensure it remains an isolated incident.Furthermore, while we offer a complimentary bottle of water upon check-in for all our guests, we apologise for any misunderstanding regarding additional water requests. We aim to provide all our guests with exceptional service, and it seems we did not entirely meet your expectations. Your feedback is important to us as we continue to improve our service and facilities.We hope you will consider staying with us again in the future. Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We are also glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back.Kind regards,L'équipe Doubletree par Hilton Montreal, Deputy Manager

Thank you for your feedback. Hope to see you back soon.

Dear Madam,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Mr. Guest,Thank you for your kind words and taking the time to share your experience at DoubleTree by Hilton Montreal.We're elated to hear that our hotel's location met your expectations and provided a convenient base for your Montreal visit.We look forward to the pleasure of welcoming you back for another memorable stay.Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We are thrilled to hear that our location provided convenient access to the Metro and the city's offerings. It is wonderful to know that our pool facilities exceeded your expectations, enhancing your stay in the heart of downtown. Our team takes great pride in maintaining the cleanliness and condition of our hotel, and your commendations confirm their hard work. We're also pleased that the amenities within your room contributed to a comfortable and enjoyable visit.We all hope to have the opportunity to welcome you back.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci à vous d'avoir pris le soin de rédiger ce commentaire.Nous sommes ravis que vous ayez apprécié notre emplacement stratégique en plein cœur de la ville. Votre recommandation enthousiaste est pour nous une belle récompense.Pour un prochain séjour, nous pouvons vous réserver une chambre moins sujette aux passages.Au plaisir de vous revoir parmi nous pour un nouveau séjour à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous sommes contents que notre emplacement privilégié, la qualité du service et le confort de votre chambre spacieuse aient contribué à rendre votre expérience mémorable.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Guest,Thank you very much for your review.We are delighted to hear that our central location, the overall cleanliness of our hotel, and the convenience of having a shopping mall connected to the property met your expectations. However, we regret to hear that the noise from the rolling doors was a source of disturbance during your stay. Although our rooms are designed to minimize noise, we understand that there can occasionally be disruptions and we sincerely apologize for any inconvenience this may have caused. Regarding the absence of a microwave in your room, we do offer microwaves upon request for a small additional charge, and we are always striving to meet our guests' needs to ensure a comfortable stay.We hope to welcome you back for an improved experience next time.Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We're thrilled to hear that our swimming pool provided a refreshing touch to your visit, and our ideal location near the shopping centre added convenience to your experience.We look forward to seeing you again.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour ce retour positif.Nous nous réjouissons que la propreté des lieux ait répondu à vos attentes et que vous ayez apprécié la qualité de notre service ainsi que notre emplacement idéal.Votre satisfaction fait notre plus grand bonheur.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Cher Monsieur,Merci pour ce superbe commentaire.Nous sommes contents que notre hôtel ait répondu à vos attentes !Merci d'avoir choisi notre établissement et nous espérons vous revoir bientôt !Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We're delighted to hear that the recent updates to our hotel met your expectations for comfort and tranquillity. It's wonderful to know our efforts to maintain impeccable room cleanliness have been recognised. Our team is also grateful for your appreciation of the hotel's condition and the services we provide. We continuously strive to offer well-appointed amenities for our esteemed guests.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Thank you for taking the time to share your feedback.We are delighted that you enjoyed our prime location, which is ideal for discovering all the wonderful things that Montreal has to offer.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We are delighted to hear that you appreciated the cleanliness of our facilities and the warm welcome provided by our signature cookie. Our team takes great pride in maintaining high standards of cleanliness and guest satisfaction, and it's wonderful to know these efforts resonated with you.It would be a pleasure to welcome you back in the future. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes très heureux que vous ayez apprécié l'emplacement privilégié de notre établissement au cœur du quartier des spectacles, un lieu vibrant et plein de vie.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Mr Fawad,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher Monsieur,Merci pour cet aimable commentaire !Nous sommes enchantés que votre premier séjour chez nous ait été une réussite.La satisfaction de nos clients est notre plus grande source de motivation.Nous espérons avoir le plaisir de vous recevoir à nouveau à Montréal.Bien cordialement,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Our sincerest thanks for this positive review of your stay at our hotel.It's wonderful to hear that our location consistently meets your expectations when visiting Montreal.We hope to see you again on any future visits you make to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Nous vous remercions pour votre fidélité, elle est notre plus belle récompense.Ce fut une joie de vous revoir et nous attendons avec impatience votre prochaine visite.Bien à vous,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Chère Madame,Merci d'avoir pris le temps pour cette évaluation.Nous nous réjouissons que vous ayez passé un bon séjour chez nous et que vous ayez apprécié la qualité de nos prestations.Au plaisir de vous revoir à nouveau très bientôt à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Mr Sir,Thank you for taking the time to share your feedback.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive positive feedback.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Sir,Please accept our sincere thanks for this kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Dear Madam,Thank you for this kind review about your recent visit.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back in the future. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director

Cher hôte,Merci pour cet avis positif.Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous.Votre satisfaction reste notre plus belle récompense.Au plaisir de vous recevoir à nouveau à Montréal,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director