Verified review
2/10 Terrible
Michelle M.
Jul 26, 2024
Host cancelled an hour prior to check-in
Hurricane Beryl happened Monday and our check-in was for the following Friday at 4. We were not communicated with until we received our refund notification an hour prior to check in. We didn’t see that notification until we were at the security gate- having already been on the road with irritable children for an hour and 45 mins in the rain. We wish we would have been notified of issues prior to that point. Our extended family, who was staying at two other residences in the same neighborhood, had no damage or issues from the hurricane. We understand if the property was not ready, but surely the host would have known far before check-in. We were left scrambling For a family wedding weekend and ultimately did not find a place to stay that night as everything was already booked up. I hate to leave a bad review, but there was no explanation or communication about issues. We just were left hanging, out of town, with two small kids. It was really awful. I hope the host is more communicative in the future with other guests.
Stayed 3 nights in Jul 2024















