2/10 (非常に不満)
Cyndy
家族旅行
2025 年 5 月 11 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The entire experience was awkward. We had to contact the front desk, and awaited for directions. WORST CUSTOMER SERVICE I HAD WHILE BEING IN COSTA RICA... WAS NON-EXISTENT. The place smelled moist and probably I would give it more stars if the place had good blinds but everybody could see inside our appt. No privacy at all. I could hear everything the people on the floor above us where saying. The floors were so slippery, that I slipped entering the shower and I hurted my back, but even like that I decided not to complain about that accident. The windows vents where broken (I DID NOT BREAK THEM, THEY WERE FOUND IN THAT CONDITION) in the bathroom and the people from the floor above us could see us showering, it was so weird. Also the windows vents in the room couldn't be closed.I paid for 4 nights but I left 2 days earlier, so No I'm no freeloader. The place was cleaned no complaints about that, when I left, I didn't do dishes. I thought if I paid for 4 nights and I gave them for 2 nights for free is just fair that they clean the dishes(I WAS IN VACACTION I WONT BE WASHING DISHES AND TAKING THE GARBAGE OUT JUST TO PLEASE THESE PEOPLE), so No I'm not dirty like they called some of the guest that complaint before. I WONT COMEBACK HERE AND I DON'T RECOMMEND THIS PLACE. THIS IS MY OPPINION!
I have pictures of everything I said as proof.
Cyndy
2025 年 5 月に 4 泊滞在