4/10 (不満)
Steve S.、Brisbane, Australia
2019 年 6 月 9 日
Nice property in poor condition.
The house was poorly prepared for our stay. The pool was green and was not ready for use till six days after we arrived and the pool patio was covered in leaves and had not been cleaned. The shower head and toilet seat in the master bedroom bathroom were broken and, within a couple of days, the bathroom developed an awfull smell. The shower cubicle was not clean, with mould in recesses. The curtain rail in the master bedroom fell off the wall and almost caused injury. The hair dryer was covered in something sticky. The washing machine had mould inside. The Moka pot still had residue from previous use. The pots and pans were not clean. Most of the glassware was in very poor condition, so badly scratched and marked that they were impossible to clean, as were the cooking utensils. The kettle was slimy inside and had to be boiled a couple of times before we could use it. The dishwasher was not clean inside. The kitchen surfaces are badly marked and stained, in need of restoration. The pizza oven in the garden was left in a mess, with rubbish, old burnt wood and cardboard strewn around. The indoor dining table was in fact an outdoor, bare timber table, also in poor condition, stained and marked. The painted walls indoors had been 'repaired' in places by simply daubing paint over the marks, creating a patchwork, and in many places, the plaster was cracked and/or falling off the walls. The tiled floor throughout the house had not been properly cleaned, with lots of dust, dirt and cobwebs visible. There was staining on a lounge radiator which looked like spilled coffee.
All these issues were raised with the owner, but all we heard was excuses - the pool was not ready because of the weather, the bathroom smells because "it happens", the cleaning lady does a good job and the poor condition of furniture, decor and equipment was normal for a "country house".
We have been staying in private holiday homes for decades and, simply put, this was our worst experience, a huge disappointment and made worse by flippant responses from the owner.
Steve S.
2019 年 5 月に 10 泊滞在