Sea Horse was closed and I was redirected to a room at Montego Bay Club. The place was an absolute dump! I was unfamiliar with the area and low on funds, so I stayed for the night. You MUST remove this place from your listings.
JACQUELINE
2021 年 7 月に 1 泊滞在
10/10 (非常に良い)
Alonzo
家族旅行
2020 年 2 月 19 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Hotels.com billed my account and when I got to the hotel there where no room. I was on hold for 1 hour and 40 minute and hung up on 4 times.
Alonzo
2020 年 2 月に 3 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2019 年 1 月 8 日
I DID Not get into the property...nobody checked me in and and wait around for over 1 hour and had to find a place....please return my money immediately
宿泊されたお客様
2019 年 1 月に 3 泊滞在
2/10 (非常に不満)
Julie
2018 年 11 月 1 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor service
No record of my booking !! I waited for 1 hour 10 minutes including being given keys to a substandard room that I did not book and a room that was occupied by a naked man !! Eventually, after complaining bitterly, I was allocated a vacant room which also I had not booked !! This room had a PAINTED view of the ocean on the wall. After more complaining I was finally allocated a room similar to the room that I had booked after 2 nights ! Very poor ! Further, I had to argue to receive free WiFi which should have been provided. I only got 2 days in my seaview room instead of 4 ! The room wasn't particularly clean and only had basic kitchen equipment and an old TV with dead batteries that were replaced after more communication with disinterested reception staff. I will never spend my hard earned money in a place that caused me such stress. They couldnt have been more unprofessional and disorganised if they had tried
Julie
2018 年 10 月に 4 泊滞在
8/10 (良い)
Dale、Ft. Lauderdale
2018 年 8 月 13 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Best View and Location / Great for sleeping only
Great Location, The Wifi didn't work as advertised. The view was stupendous, The Location is in the middle of everything. The room was very old, but functional.
Dale
2018 年 8 月に 1 泊滞在
4/10 (不満)
Susie、London, Canada
2018 年 1 月 6 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
70's & Downgraded but at least a Nice View
When we arrived, we were told that unfortunately our reservation Sea Horse Beach Studio (3 star) was rented to someone else on the previous day for a 2 week booking. Crushed and in a foreign country, we really had no choice (we had prepaid our stay) but to wait. About an hour later they found us another studio, not as nice--a 2 star in need of renovations with no wifi, but at least it had a nice view. It was called Rest-Up.