2/10 (非常に不満)
Dovounnae
家族旅行
2025 年 8 月 21 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
They are beyond unprofessional. I double checked 2x to make sure that the place and decorations I ordered would be ready for our arrival and they agreed that we were set. When we arrived, we had to sit outside of the house for over an hour. There was no security or staff at the location while we were waiting. No one was replying to my messages. They also have these cats at the location that kept trying to take our food. It was already way too hot for that. When I finally spoke to the female owner she was so rude telling me about how she is 75 and retired so it’s not her problem. Despite us not being able to check in until 5, the male owner refused to contact us as he was “out of the country” and instructed his employees to “kick us out if we didn’t pay a cleaning fee” according to them. So we requested a refund (did not even enter the property at this point) and all we got was attitude and them treating us like we were at fault for something. So then I said we won’t be paying a cleaning fee until the male owner will speak to us. Despite them agreeing to that, they sent the security (which was no where to be found earlier) to come demand that we pay this fee. We explained the situation to the security and he completely understood our frustration and left without collecting the fee. So much transpired since then but in summary, I've been getting verbally attacked by this owner since this day. Im already back home...
Dovounnae
2025 年 8 月に 4 泊滞在