施設の正面 (日没後)

マストロヤンニ レライスの口コミ

マストロヤンニ レライス
Localita Loreto e San Pio, Castelnuovo dell'Abate, Montalcino, SI

口コミ

9.6

最高に素晴らしい

評価 10 - 26 件の口コミ中 21 件が非常に良い" "
評価 8 - 26 件の口コミ中 4 件が良い" "
評価 6 - 26 件の口コミ中 1 件が普通" "
評価 4 - 26 件の口コミ中 0 件が不満" "
評価 2 - 26 件の口コミ中 0 件が非常に不満" "

10/10

清潔度

9.8/10

スタッフとサービス

10/10

設備とサービス

9.8/10

施設のコンディションと設備

9.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Thomas、Saint Petersburg

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mastrojanni is an absolute must for a Tuscan wine holiday. Everything is wonderful. First rate accommodations in the renovated old villa, the dining is first rate with a proper chef, the winery tour and tasting was incredible, and the views are stunning.
2024 年 3 月に 2 泊滞在
Mastrojanni Relais Staffからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Thomas,thank you so much for this review. We are really happy with your appreciation.

10/10 (非常に良い)

Gregory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
this was a beautiful place to stay! I'd happily do it again.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Experiência Top na Toscana
Propriedade maravilhosa, quarto confortável em um lugar paradisíaco. O restaurante é excelente, o menu do chefe foi uma atração especial
2023 年 10 月に 1 泊滞在
Elia - Relais Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Patricia, we are flattered of your review. Thank you!Looking forward to your next visit!

10/10 (非常に良い)

Jan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel has spectacular views of Tuscan hills. The staff is very helpful and courteous. Everything was great and I enjoyed my 3 days at Relais Mastrojanni very much.
2023 年 10 月に 3 泊滞在
Elia - Relais Managerからの返信 (投稿日 : 2023 年 10 月 24 日)
Thank you Jan, we can't wait to host you again in tthe future!

10/10 (非常に良い)

Mehdi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s heavily. Best of the best. Cannot wait to revisit. The staff, food, the service, the room, all and all. I wish I could retire there.
2023 年 9 月に 3 泊滞在
Elia - Relais Managerからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Mehdi, we wish to have you here at any stage of your life. Come back, Thank you very much!

10/10 (非常に良い)

Henrik

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Super lækkert ophold - kommer helt sikkert tilbage
2023 年 7 月に 5 泊滞在
Elia - Relais Managerからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Hendrik, thank you really much for the perfect score,we are looking forward to seeing you again!

10/10 (非常に良い)

Samara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
High recommendations for relaxing getaway
Absolutely loved the stay at Mastrojanni. Not only has winery offerings in the famous Brunello region, but also on site restaurant, complimentary spa room, and friendly service. Highly recommend!
2023 年 6 月に 2 泊滞在
Elia - Relais Managerからの返信 (投稿日 : 2023 年 6 月 26 日)
Dear Samara, I am so glad you had a nice time with us.I will be here at your return, I do not want to miss the chance to meet you again! ;)

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Otima
2023 年 5 月に 2 泊滞在
Elia - Relais Managerからの返信 (投稿日 : 2023 年 6 月 12 日)
Dear Sir, thank you for your full appreciation. Come back anytime!

10/10 (非常に良い)

Brandi、Los Angeles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was absolutely phenomenal. Quiet and comfortable but very luxurious. I felt equally comfortable lounging by the pool all day in yoga pants and dressing in a beautiful gown for dinner at night. The staff on all places were generous, knowledgeable and very friendly. I cannot wait to return with family and friends in the coming years
2023 年 4 月に 2 泊滞在
Elia - Relais Managerからの返信 (投稿日 : 2023 年 5 月 2 日)
Dear Brandi, thank you. Your review is really appreciated especially your mention on the staff. We all look forward to your next visit.

10/10 (非常に良い)

George

2023 年 4 月に 3 泊滞在
Elia - Relais Managerからの返信 (投稿日 : 2023 年 5 月 16 日)
Dear George, thank you for your full appreciation. Come back anytime!

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Highly recommended!
Beautiful hotel accommodations and grounds! Staff is super friendly and food on site is fantastic with a good selection of wines. Bed is super comfortable and the rooms are a spacious. Pool is beautiful with awesome views. Gym is perfect!
2022 年 10 月に 2 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2022 年 10 月 10 日)
John, it all looks great, thank you very much!What's really good is that you enjoyed your stay. Looking forward to having the chance to host you again soon.

10/10 (非常に良い)

Maxime

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 2 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2022 年 10 月 10 日)
Thank you for your score, I hope to seeing you again!

10/10 (非常に良い)

Søren

2022 年 7 月に 1 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2022 年 7 月 21 日)
Thank you for your score, I hope to seeing you again!

10/10 (非常に良い)

Christina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff here were amazing. So friendly and helpful. The grounds were well kept. We didn’t want to leave and will definitely return back!
2022 年 5 月に 3 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2022 年 6 月 16 日)
Dear Christina, thank you for reviewing us. I am glad you enjoyed the stay. Edo our maintanance manager is the one who must be congratulate with for the outdoors. He is very passionate and knowledgeable. Your sincerely.

10/10 (非常に良い)

Tiffany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This property is STUNNING! The rooms are luxurious and modern. We had the pleasure of occupying the Loreto suite; a stand alone cottage with amazing views of the borgs and Tuscan landscape. The on site restaurant and customer service is absolutely stellar!
2021 年 11 月に 2 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2021 年 11 月 21 日)
Dear Tiffany, what a nice review we got! Thank you. It is always pleasant knowing our humble attention is appreciated. I sincerely hope to get the chance to host you again.

8/10 (良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 2 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2021 年 11 月 21 日)
Thank you for your score, I hope to seeing you again!

6/10 (普通)

Bernd

良かった点 : 清潔度、スタッフとサービス
50/50
Im Haus alles super, Restaurant moderne Küche ( nicht mein Fall ) aber auf hohem Niveau. Frühstück und Abendessen nur im klimatisierten Bereich Innen, keine Terrasse. Sehr schade. Bei schönstem Wetter nur drinnen sitzen eine Katastrophe. Achtung Anfahrt zum Weingut/Hotel nur über eine 3 km lange unbefestigte Schotter Piste möglich. Cabrio fahren unmöglich. 100 m links und rechts der Straße sieht alles grau in grau aus. Deshalb würde ich das nicht mehr buchen. An der Rezeption alle sehr nett, im Restaurant 1 junge Dame und ein junger Herr fachlich nicht perfekt.
2021 年 9 月に 6 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2021 年 10 月 17 日)
Dear Mr. Bernd, thank your for the review. I am sad you found the experience overall only sufficient. I will certainly make treasure of your comments passing the message to the property to find a solution for external tables, still not available. It is true that the 3km of gravel road requires heart to be tackled, but I think the patience pays off. We have been open since 2019 and despite the 2 unfortunate years we faced, we have kept hiring workers in a vision of growing in all departments. This year has been very challenging hiring professionals, but I must admit we found good people helping. I am sure they must grow up, but I think we are in the right way. I am sorry you wouldn't consider to come back, because I would be glad if you gave us another chance.

8/10 (良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 7 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2021 年 8 月 1 日)
Thank you Peter!

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 7 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2021 年 7 月 23 日)
Thank you for choosing Mastrojanni. Your opinion is very important to us.

8/10 (良い)

Rose、Geneva

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Beautiful relais! Restaurant and breakfast was excellent. A few points to improve: changing toilet paper rolls, the toilet brush had stool from the previous occupants, the tenants daughter was running all around the restaurant and making noise... Besides these minor points we had a great time!
2020 年 10 月に 3 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2020 年 10 月 30 日)
Dear Rose, thank you for the time spent in reviewing your stay. I will make treasure of your suggestions. I'd like to apologize for any lack we had in the housekeeping service and if my 2y son bothered you during the dinner, (it's a long hair, playful toddler). For the readers I can assure that was a single episode of a off-work dinner with family and friends. Normally the restaurant is very quite. I hope you want to accept the excuses and give us another chance.

10/10 (非常に良い)

Alessandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 10 月に 2 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2020 年 11 月 5 日)
Grazie Alessandra!

10/10 (非常に良い)

宿泊されたお客様

2020 年 10 月に 2 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2020 年 11 月 5 日)
Thank you!

8/10 (良い)

alessio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
weekend a Montalcino
Bella struttura immersa in un paesaggio unico, circondata dalle vigne del Montalcino. Il Relais è di recente costruzione ed è costruito in stile tipico toscano. La piscina è davvero il valore aggiunto a questa proprietà. Uniche pecche: il ristorante non prevede un servizio pranzo (parrebbe causa Covid): cosa fondamentale vista la posizione, a diversi km dal primo centro abitato; e non dispone di un bar che sarebbe davvero utile per gli ospiti che usufruiscono della piscina o anche per un drink la sera. Da segnalare la professionalità di Elia alla reception, ragazzo sveglio, competente e dotato di problem solving.
2020 年 8 月に 2 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2020 年 8 月 22 日)
Gentile Alessio, ho condiviso con tutti i colleghi la generosa recensione e la Sua giusta osservazione sulla mancanza dei servizi necessari in una struttura come la nostra. Come vi raccontavo al check-out, in effetti abbiamo bloccato le assunzioni che erano invece previste con la riapertura del Relais dopo la pausa invernale. E' stata l'incertezza generale che non ci ha permesso di osare, abbiamo preferito continuare a lavorare ai ritmi del 2019 (anno di apertura). Ci dispiace molto perché per quest'anno avevamo in mente molto di più. La ringrazio per i consigli e la menzione personale, spero vogliate tornare a trovarci.

10/10 (非常に良い)

Jenni

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 8 月に 1 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2020 年 8 月 13 日)
Dear Jenni, thank you for taking time scoring your stay. We look forward to have you back again!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 6 月に 3 泊滞在
Elia - Hospitality Managerからの返信 (投稿日 : 2020 年 7 月 9 日)
Dear guest, thanks for your time scoring the Relais. We would be honoured having you back soon.