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カステロ・ディ・ヴェローナ リゾート サーマル SPA & ワイナリーの口コミ

5 out of 5
カステロ・ディ・ヴェローナ リゾート サーマル SPA & ワイナリー
Località Velona, Castelnuovo dell'Abate, Montalcino, SI

口コミ

9.0

とても素晴らしい

評価 10 - 285 件の口コミ中 193 件が非常に良い" "
評価 8 - 285 件の口コミ中 49 件が良い" "
評価 6 - 285 件の口コミ中 21 件が普通" "
評価 4 - 285 件の口コミ中 14 件が不満" "
評価 2 - 285 件の口コミ中 8 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Seiko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful place!! Great location!
2018 年 12 月に 1 泊滞在

10/10 (非常に良い)

Akky3、Tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
天空の楽園
何と言ってもスパが最高に心地よいです。ほんわか硫黄の香りの漂う温泉スパ、これぞトスカーナ、という絶景を眺めつつ過ごす豊かな時間、必ず再び訪れたいと思っています。
2017 年 10 月に 2 泊滞在

6/10 (普通)

mc、TYO JPN

気になった点 : スタッフとサービス、施設のコンディションと設備
about balcony room.
we could not believe, balcony room just have like a small patio. if you need balcony room, you have to make sure when you are bookig big balcony or not. They said big balcony room is only one available.
2017 年 8 月に 1 泊滞在

2/10 (非常に不満)

ram、BRONX

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My review starts with hesitation,but it's important for potential guests. Despite its beautiful appearance, this resort disappoints. It's labeled as 5 stars, but falls far short, lacking in both quality and service.Staff struggle with English, rooms are outdated and unclean,with moldy carpets and worn-out towels.Basic amenities like coffee and water are not provided.Comparing it to other 5star properties in Tuscany, it's a huge letdown.Even the dining experience was subpar,with overcooked pasta and poorly prepared duck. Watching their failed attempt to cook the duck was like witnessing a culinary disaster movie.Our waiter, in a misguided attempt to be friendly, veered into awkward oversharing territory. And to add insult to injury, Marcelo charged us an arm and a leg for a couple of drinks. My gripe wasn't just about the hefty bill, but the blatant lack of respect.It felt like they were trying to milk us dry with those jaw-dropping charges. Skipping ahead to the next day, we decided to brave breakfast in the dining area.Sadly, the only thing worth swallowing was the coffee.That evening, we ventured into Montalcino for dinner—I just couldn't stomach another night of Italy's most lackluster cuisine. Fast forward to check-out:I learned my lesson dealing with their greedy, incompetent management.When I requested a copy of the bill before paying, they had the audacity to tack on an extra €800 charge, leaving the concierge clueless.I paid 2000E for 2 nights and coulnt wait to leave
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Alberto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Unforgettable. Relive a piece of history.
Amazing place and location. Breathtaking views, beautiful outdoor and indoor pools with thermal water, luxurious spa. Wonderful restaurant with the best Tuscan specialties, second to none wine list. Beautiful room with own private garden, entire property and gardens impeccably maintained, peaceful surroundings typical of the Tuscany hills. The best wineries of the famous Brunello all within a 15-minute drive, Siena, San Gimignano and other historic places reachable in an hour or less. A truly unforgettable experience.
2023 年 10 月に 1 泊滞在
Gabriele Ferola Direttoreからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Mr. Alberto,Thank you very much for your review and positive comments which are highly appreciated.Happy to hear about your pleasant stay with us and count on us for any future needs in Val d'Orcia.Kind regards,Castello di Velona Team

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 3 泊滞在
Gabriele Ferola Direttoreからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Mr. Jason,Thank you for your positive review and for being our valuable guest.Kind regards,Castello di Velona Team

10/10 (非常に良い)

Niki

2023 年 9 月に 1 泊滞在
Gabriele Ferola Direttoreからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Mr/s Niki,Thank you for your positive review which is highly appreciated.Kind regards,Castello di Velona Team

6/10 (普通)

John

良かった点 : 清潔度、客室の快適度
The property is lovely, but the live music with dinner was ill suited to the atmosphere and the patrons were few on the ground. The low headcount makes an interesting selection of items for dinner difficult for the kitchen. Indeed the buffet breakfast was not available every day, again--it seems to me--due to the number of patrons at the hotels during my stay.
2023 年 8 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Mr. John,Thank you for your review and comments which are very important to us. We apologise for your dissatisfaction about of duo piano and guitar who plays Italian and International songs smooth jazz way. They tend to vary their repertoire during the week, and we shall discuss about more appropriate tunes.Our staff presence takes into consideration the hotel occupancy. As you might have noticed we plate many of our dishes at the table, and menu items are available at all times. Our dinner menu includes Italian and some tasty Tuscan dishes, with local genuine produce.Due to few days only low occupancy, we have preferred to arrange our breakfast at the table whereas guests could enjoy an initial continental breakfast set up when seated, and order any of the items included in our buffet menu. We are sorry if that was not in line with your expectations and have discussed this matter with concerned colleagues for improving our service accordingly.Thank you for taking some of your precious time to write us.Kind regards,Gabriele Ferola

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing stay. Customer service was excellent. Will definitely be coming back.
2023 年 8 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Mr. Adam,Thank you for your positive review and comments which are very much appreciated.We are delighted to hear about your pleasant stay with us and look forward to seeing you again at the castle.Kind regards,Gabriele Ferola

10/10 (非常に良い)

Olympia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Mrs Olympias,Thank you for your positive review which is highly appreciated.We hope to see you again at the castle in the near future.Kind regards,Gabriele Ferola

10/10 (非常に良い)

alegria

2023 年 8 月に 1 泊滞在
Gabriele Ferola Direttoreからの返信 (投稿日 : 2023 年 8 月 12 日)
Gentile alegria -La ringraziamo molto per il punteggio positivo e la sua soddisfazione. Siamo lieti che sia stato/a bene con noi e ci auguriamo di rivederla presto.CordialmenteGabriele FerolaDirettore

8/10 (良い)

Giampaolo

2023 年 7 月に 6 泊滞在
Gabriele Ferola Direttoreからの返信 (投稿日 : 2023 年 8 月 12 日)
Gentile Giampaolo -Grazie per la sua recensione e punteggio positivo.Lieti di sapere che il suo soggiorno sia stato di suo gradimento e speriamo di poterla presto rivedere.Cordiali salutiGabriele FerolaDirettore

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
2023 年 6 月に 2 泊滞在
GFからの返信 (投稿日 : 2023 年 7 月 16 日)
Dear Anonymous,Thank you for your feedback.Please, let us have more details so that we can consider your comments for improvements purposes.Kind regards,Gabriele FerolaHotel Manager

2/10 (非常に不満)

Molly

2023 年 5 月に 3 泊滞在
GFからの返信 (投稿日 : 2023 年 7 月 16 日)
Dear Mrs Molly,Thank you for your feedback.Really sorry to read about your low score. We apologize if your stay wasn't at the expected level of satisfaction.Please, let us know any comments on issues faced so that we can investigate any matters and improve ourselves.Kind regards,Gabriele FerolaHotel Manager

10/10 (非常に良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s a gorgeous property. Just so unfortunate that it was cold and rainy in May. Nothing outside seemed very inviting in that weather. It was a short, two night stay.
2023 年 5 月に 2 泊滞在
GFからの返信 (投稿日 : 2023 年 7 月 16 日)
Dear Mrs Susan,Thank you for your kind words and positive comments about Castello di Velona. These are very much appreciated.Very sorry for the bad weather conditions which affected heavily also other Italian regions in that period.We look forward to welcoming you back to Val d'Orcia in a much better climate.Kind regards,Gabriele FerolaHotel Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在

6/10 (普通)

Haley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Honeymoon trip. I liked it more than my husband but we look for different things. He was very disappointed with the bedrooms. Not much space. It felt like we were sleeping in the same room as the bathroom. But the view from the bedroom was spectacular. The pools were absolutely gorgeous. The spa doesn’t open until noon. And the sauna was never hot. We would have liked to go earlier. One thing to note: if you book on Expedia the spa (saunas, steam room, salt bath) is not included when otherwise it is. The staff told us it was included and then at checkout they tried to charge us $50/each per day we used it. So just fyi- it is not free. The food at the restaurant is great for breakfast but not worthy the money for dinner. You will pay $160 for a steak that feeds 3 people (no option for less) and it will be the most mediocre steak of your life. It will be unforgettable since you’ll regret the choice! Better off eating dinner in Montalcino.

4/10 (不満)

Daniela

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Struttura molto bella vista splendida il resto non adeguato.

8/10 (良い)

Marilag、Paramus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Love the castle, it is lovely. The thermal spa is nice, the spa is good. The food is excellent. The only thing that was not pleasant was the air conditioner was not working. We opened the door to the terrace which is beautiful but there were mosquitos and ants in the bed that I was not able to sleep well for two nights.
2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

Kaley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Dan

2022 年 6 月に 5 泊滞在

6/10 (普通)

Sassan

気になった点 : スタッフとサービス
2022 年 6 月に 2 泊滞在

10/10 (非常に良い)

Ravi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Such a beautiful hotel and the most magnificent view!! Great and friendly service!
2021 年 10 月に 1 泊滞在

4/10 (不満)

Richard

2021 年 9 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 3 泊滞在

10/10 (非常に良い)

Gregory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service and amazing reviews
2021 年 8 月に 4 泊滞在

8/10 (良い)

Fabio

2021 年 8 月に 2 泊滞在

10/10 (非常に良い)

Beatrice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxury castle on a hill
The most beautiful view in all of Tuscany. Excellent service, great rooms and amazing food and wine. All you can wish for!
2021 年 8 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス
This hotel should be avoided due to its terrible customer service. The hotel twice abruptly cancelled my travel plans- once in 2020 (completely understandable) and again with one week’s notice in 2021 (unacceptable). Making travel plans to visit Italy from the United States is an involved process and this hotel caused significant disruption in 2021. A sign of a great hotel is how the staff works with guests to resolve these types of disruptions. We have been asking for a refund for the stay or a credit for the stay to be used through June 2022 (we can’t just fly to Italy whenever we want) for the past three weeks and the hotel refuses to make reasonable restitution. Expedia needs to step in and help settle this issue. This hotel should be avoided- poor customer service on the basics is often an indication of poor customer service in the more important areas of the guest experience. DO NOT BOOK THIS HOTEL!
2021 年 4 月に 2 泊滞在

10/10 (非常に良い)

Jacek

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love it!
We planned staying one night but ended up staying three nights. Beautiful location with amazing views. Get a car and explore while staying there and chill out in the pools after.
2020 年 10 月に 1 泊滞在

10/10 (非常に良い)

MrDonegani、Canada

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Almost dreamlike situation above the vineyards and river below. We had a once in a lifetime stay at this castle in the sky and dinner in the stars of the Italian countryside.
2020 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2020 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Highly recommended
‘What a stunning hotel, you cannot get better views and location. The thermal pools (there were three) were unbelievable However, even better than the location and the pools were the staff who were amazing throughout our stay at this challenging COVID-19 time. There was nothing they would not help with or sort out for us. The dining experience is also to be recommended with a brilliant young chef and his team. Thank you, we will be back soon’.
2020 年 8 月に 3 泊滞在

4/10 (不満)

silverco、torino

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
la struttura è davvero bellissima un panorama meraviglioso un potenziale assoluto la sala centrale bellissima ma è davvero gestito molto male al nostro arrivo ci hanno offerto della cosa se molto carina e positiva ma era acqua tiepida che ci hanno portato senza neanche un vassoio ci hanno accompagnato nella stanza è la stanza non era fatta siamo andati ad aspettare in piscina dove nn ci hanno dato gli asciugamani aperitivo di ferragosto ottimo con una terrazza e tramonto impareggiabili cena al limite del mangiabile senza tener conto del rapporto qualità prezzo il giorno dopo alle 15 la stanza ancora nn era stata rifatta. per fare colazione occorre almeno un’ora un vero spreco data la bellezza assoluta della location
2020 年 8 月に 2 泊滞在

10/10 (非常に良い)

silvia、Milano

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personale gentile e disponibile, spa, bellezza paesaggio e struttura perfettamente conservata.
2020 年 8 月に 2 泊滞在

2/10 (非常に不満)

Frustrated、Atlanta, GA

グループ旅行
With the travel ban in place, we were not able to enjoy the hotel. We are not going to be able to go within the next year and we tried working with the hotel to get our money back but they would not give us a refund.
2020 年 6 月に 2 泊滞在

2/10 (非常に不満)

VERONICA

2020 年 4 月に 2 泊滞在

10/10 (非常に良い)

Michel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
o hotel é fabuloso, o café da manhã muito bom, os funcionários do hotel são simpaticos e super solícitos, os quartos muito charmosos, a decoração no hotel (um castelo do século IX) é impecável, mas o melhor é o spa com sua grande piscina dentro/fora de água vulcânica
2020 年 1 月に 2 泊滞在

10/10 (非常に良い)

April j maciejczyk

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

Leonardo Jean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Um sonho..
Hotel simplesmente maravilhoso. As piscinas aquecidas são incríveis, com uma linda vista para as montanhas e vinícolas em torno do hotel. O melhor é que o horário da área de lazer é liberado, nada como voltar de um passeio pela Toscana e mergulhar numa piscina aquecida com vista para as estrelas tarde da noite.
2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, venue and staff in the heart of Tuscany
2019 年 11 月に 3 泊滞在

10/10 (非常に良い)

Pamela

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 3 泊滞在

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 2 泊滞在

8/10 (良い)

Rasmus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great experience
Very nice hotel, with excellent location and service. Quite expensive as expected at this level.
2019 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 1 泊滞在

8/10 (良い)

DT、Olympia, WA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was wonderful...loved the pool and view. Didn't like the food at the restaurant, however. Breakfast was good though.
2019 年 9 月に 2 泊滞在

10/10 (非常に良い)

Joseph

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 2 泊滞在

4/10 (不満)

Alejandro

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Beware
Very disappointed. The hotel is very very overpriced. Do not stay at the suite that has the private pool. The hotel uses a grill meters away. My wife and I weren't able to use the private pool from 11am to 2:30pm because of the smoke from the grill. Management sent us a bottle of wine to compensate for the inconvenience. Absurd! Then they offered a voucher for €200 and the €500 to be used at hotel restaurant. Even more ridiculous... a €500 meal. Ok if you want to spend on their overpriced wine. Next morning the noise of furniture being moved in the room upstairs woke us. We had to complain 3 times before the noise stopped. In a nutshell, you are way better off staying at Castiglion del Bosco a short distance away. I was also very disappointed with hotel dot com because they didn't want to compensate me for the terrible experience. Over the last 24 months I have made +50 reservations.
2019 年 9 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
serviço, localização, conforto, vista, café da manhã, spa.....tudo excelente!!!!
2019 年 10 月に 3 泊滞在