Porch

Reviews of Hotel Riu Plaza España

4 out of 5
Hotel Riu Plaza España
C/ Gran Via, 84, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2425 out of 3117 reviews" "
Rating 8 - Good. 441 out of 3117 reviews" "
Rating 6 - Okay. 135 out of 3117 reviews" "
Rating 4 - Poor. 57 out of 3117 reviews" "
Rating 2 - Terrible. 59 out of 3117 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin, London

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A huge, quiet room, with modern fittings, recently refreshed bathroom, comfortable beds, and helpful staff. Breakfast was great. The views from the rooftop bar and restaurants are incredible
Stayed 2 nights in May 2024
Response from Online Reputation Manager on May 9, 2024
Dear Benjamin,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable place and amazing staff
Stayed 2 nights in May 2024
Response from Online Reputation Manager on May 9, 2024
Dear Sergio,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Walkable attractions nearby. Will definitely stay again.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza España on May 9, 2024
Dear Mario,Thank you for being our guest.It is pleasant to read that your room did fulfil your wishes and you had a nice holiday.We look forward to seeing you again!And we wish you, all the best, Mario.Loving Regards,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Titik

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, in the middle of everything. Staff are helpful and nice.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on May 8, 2024
Dear Titik,We are thrilled your time with us was good.Also, we are very grateful for your stupendous review.Thank you very much on behalf of our staff!Hoping to see you again soon.Warmest Greetings,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying here. It's in a wonderful location, great breakfast, comfy beds, and the rooftop deck has perfect views.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on May 8, 2024
Dear Tracy,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Garret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern with fantastic service and great rooms. The location cannot be best...close to the national palace and many museums. Along with the superb breakfast buffet and roof top bar and sight seeing...it's my favorite place in Madrid to stay by far.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on May 8, 2024
Dear Garret,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards, Garret,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Janna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Riu. Easy access to the 360 roof bar alone made it worth it. And the breakfast selection is huge and super convenient. The staff were all so accommodating. The lobby is kind of chaotic because of the popularity of the roof bar, but once you get used to how the elevators work, it's fine.
Stayed 2 nights in Apr 2024

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to service was outstanding!
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on May 8, 2024
Dear Ralph,Thank you very much for choosing us and for your stupendous evaluation.It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon, Ralph.Loving Regards, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Maricel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and tidy, the system with the cards worked well, and it was great that we could head to the rooftop at anytime for food, drinks and an amazing view of Madrid.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on May 7, 2024
Dear Maricel,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon.Thank you very much, Maricel!Warmest regards,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

carlos, TRUJILLO ALTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a central area of Madrid with good transportation.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on May 6, 2024
Dear Carlos,We are very happy to learn you had a nice time.It is very rewarding to read your fantastic feedback.Thank you very much for choosing us!Looking forward to hosting you again.Kindest wishes,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Betty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooftop and service
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on May 7, 2024
Dear Betty,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

8/10 Good

Ashok

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with great staff. Large size room and bathroom. Views from roof top bar are wonderful. Breakfast was great and elaborate. However, most options favor non-vegetarians. Liked nearby Plazas and dining options. Overall great experience!
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on May 7, 2024
Dear Ashok,We will pass on your fantastic review to our lovely staff.Thank you very much for being our guest.The best news is reading you had a nice time. Nonetheless, we have already forwarded your remark to the management.We would love to welcome you again very soon, Ashok.Warmest Regards,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Yaima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen ambiente un servicio excepcional
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 30, 2024
Apreciada Yaima,Su evaluación positiva nos llena de orgullo y alegría, revelando que su estancia fue placentera y que guarda buenos recuerdos de la misma. Nos gustaría mucho que nos visitara nuevamente, para así poder alcanzar y superar sus expectativas en una futura estancia.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

8/10 Good

Melania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: staff, cleaness, location Do not like: room without view with a expensive rate
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 30, 2024
Dear Melania, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Plaza España.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. On the other hand, we regret that you was not satisfied with your room view. You have booked our house via a portal. Surely you have compared the price structure in Madrid at your travel time.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
The hotel is beautiful. The staff was polite and helpful. Would recommend this property.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza España on May 9, 2024
Dear John,Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much, John!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day!Kindest wishes,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Samay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on May 2, 2024
Dear Samay,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Tanya, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel in Madrid, within walking distance to the main areas to see and visit, Luis always greeted us!!!
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on May 2, 2024
Dear Tanya,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Randall, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here is good, lots of security, beautiful roof restaurant, buffet amazing, the staff amazing!!!
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on May 2, 2024
Dear Randall,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Plaza EspañaOnline Reputation Manager

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, amenities
Excellent location, food amazing, the rooms are ok
Stayed 4 nights in Mar 2024
Response from Hotel Riu Plaza España Online Reputation Manager on May 6, 2024
Dear Luis,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to welcome you again very soon, Luis!Kindest wishes!Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

RICHARD A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great breakfast everything was great here would def stay here again.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on May 2, 2024
Dear RICHARD A,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location for exploring the city. Staff were very friendly and helpful. 360 bar on roof was busy but great service and spectacular views.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on May 3, 2024
Dear Jan,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Online Reputation Manager on Apr 24, 2024
Dear Viviana,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel! Breakfast buffet was great from hotel greeters, to hotel reception and more. The skylounge was very fun and with a beautiful view.
Stayed 1 night in Apr 2024

10/10 Excellent

carlos, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappoints. Great location, rooftop bar is amazing.
Stayed 2 nights in Mar 2024
Response from Hotel Riu Plaza España Online Reputation Manager on Apr 23, 2024
Dear Alejandro,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit, Alejandro.Loving wishes!Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

jonathan alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Mar 2024
Response from Hotel Riu Plaza España Online Reputation Manager on Apr 23, 2024
Dear Jonathan Alexander,We cannot thank you enough for your outstanding feedback.We feel privileged, since from all the hotels you chose us and you had a fantastic stay.Thank you very much!Hoping you visit us again, Jonathan.Loving wishes!Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Deborah, Mahwah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property in a great location! 360 sky bar was awesome and access for hotel guests was super easy. Rooms were clean and staff was friendly. Highly recommend!
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on Apr 23, 2024
Dear Deborah,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Deborah!Loving wishes!Hotel Riu Plaza EspañaOnline Reputation Manager

6/10 Okay

Agustin, El Paso

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nos quedamos del 4/18 al 4/19 en el piso 10. El área donde está el cuarto no está nada bien, se ve viejo y descuidado. En Marzo el 2023 me quede 8 – 10 dias… la temperatura estaba alta y el cuarto sofocado. Llame a recepción y me dijeron que abrirá la ventana Este 2024 la temperatura estaba baja para poder tomar una ducha de una manera adecuadamente por la mañana. ¡La respuesta fue que el hotel no tiene la opción de cambiar de frio o calor!!!! Me manaron un calefactor pequeñito portátil… este funciono correctamente, pero esto es increíble para este hotel. Sobre todo, que eso no se nos hace saber al momento de hacer la reservación Por otro lado, el servicio es excelente y el desayuno de lo mejor.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 22, 2024
Apreciado Agustin,Gracias por su reseña, Estamos muy contentos de conocer que disfrutó del maravilloso servicio que brindamos y de la amplia y variada oferta gastronómica que presentamos en nuestras instalaciones.Por otro lado, lamentamos que no se haya sentido cómodo entre nosotros y estudiaremos lo que nos comunica en orden de seguir mejorando cada día.Ojalá vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones y, podamos así ofrecerle, el maravilloso servicio y la estancia 100% satisfactorios, que acostumbramos a brindar.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

mirela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 22, 2024
Dear mirela,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Mayra

Stayed 3 nights in Apr 2024

10/10 Excellent

Elsie, San Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 22, 2024
Dear Elsie,Thank you so much for your review!It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Rosario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Rosario,Thank you for taking the time out to leave a review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Derek, Blairgowrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Derek,It is great to know that you enjoyed your stay with us.We hope we see you soon again!All the best, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

yoel, Opa Locka

Stayed 3 nights in Apr 2024

2/10 Terrible

Linda E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente y muy buen servicio, lo mas importante a mejorar: capacidad de respuesta de los ascensores
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Apreciado Larry,Gracias por habernos elegido como su destino vacacional,Estamos encantados de que haya compartido su experiencia reciente entre nosotros y felices de saber que disfrutó y que se llevó una tan maravillosa impresión.Por favor, tenga la seguridad de que anotamos sus observaciones y las abordaremos con los departamentos pertinentes.Deseamos que vuelva en cualquier momento, aquí, le estaremos esperando.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Awilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay and would def stay there again. The only thing that I wish for was that the rooftop would have been more attentive to the hotel guest and more perks for the guest.
Stayed 9 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on Apr 16, 2024
Dear Awilda,We feel so lucky to have the guests we have.It is wonderful to read you enjoyed your stay.Thank you very much for staying with us, please accpet our apologies for any discomfort, the mangement will be notified.Wishing to welcome you again.Kindest wishes, Awilda,Hotel Riu Plaza EspañaOnline Reputation Manager

8/10 Good

Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioner
Stayed 8 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Raul,Thank you very much for your feedback.Please note, when the temperatures rise, the hotel will switch to "Summer" mode and will have the A/C mode on. However, the rooms that get the most sun will have more heat, and other rooms might feel cold.We hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and stunning hotel. I’ll keep it brief. Pros: Gorgeous hotel Loads of storage in the room Clean Amazing breakfast Best views from the roof top bar Cons Horrible smell in the bathroom Air conditioning didn’t appear to work We were only there for 2 nights so didn’t bother informing anyone… would definitely recommend it and would stay again.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Heather,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Plaza EspañaOnline Reputation Manager

4/10 Poor

aleyda

Liked: Cleanliness
Disliked: Staff & service
En los días k estuvimos ahí no había opción para poner el aire acondicionado eso lo controlan en el hotel y cuando uno come algo a pesar de k es huésped del hotel vienen a tu mesa a cobrarte cada cosa k pides en vez de esperar a k termines de pedir todo eso está muy feo
Stayed 2 nights in Feb 2024
Response from Online Reputation Manager on Apr 15, 2024
Apreciada aleydaGracias por su comentario y por transmitirnos qué aspectos de nuestros servicios no fueron de su agrado.Queremos que sepa que hemos anotado sus comentarios y los discutiremos con los departamentos pertinentes con el fin de continuar nuestro proceso de mejora continua.Ojalá vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones y, podamos así ofrecerle, el maravilloso servicio y la estancia 100% satisfactorios, que acostumbramos a brindar.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Yuiza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time staying in this hotel and we liked it very much. The hotel is super pretty, the staff very friendly and the rooftop is amazing. We recommend reserving a table because it gets super busy. The room was very clean and comfortable. Something very important is that they do have parking but guests don't get a special rate. The location is very good. You have everything walking distance.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Yuiza,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you enjoyed your stay.We look forward to host you again soon. Have a lovely day. Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Oscar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Interior renovation
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Oscar,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
It was fun and clean. Rooftop was fun. Breakfast operation is quite good- there is something for everyone, though not excellent
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Sara,Thank you for your review! We are very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu Plaza EspañaOnline Reputation Manager

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I did not like the amount of conference people at the hotel and then how busy the lifts were. I struggle using lifts that are packed. The conference was being hoarded onto the lifts just as we were collecting our cases to check out. One of your assistants made is feel very uncomfortable about asking for no more people to be packed into our lift, but she completely ignored us. I had to exit the lift and she did not care at all. Your guests are just as important as the conference people. Also the lack of air conditioning in the room made it uncomfortable. We opened the windows but this did not make much difference. Our air con was extremely noisy. The front desk came up and it was then that he told us your air con does not work in the early months of the year.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear Susan, Thank you for sharing your positive review on Expedia.We are very sorry for the inconveniences that you encountered during your stay. We do our best to separate our business and leisure travellers whenever possible.Please know that your feedback is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope you will visit us again in the future to see how we have grown through feedback like yours.Kind regardsHotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in central Madrid. Near main attractions, bars and shops. Close to metro.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear Helen,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast exceeded my expectations.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on Apr 12, 2024
Dear Luis,We are thrilled your time with us was good.We endeavour to go above and beyond to ensure our guests have a memorable experience. Thank you very much!Hoping you visit us again very soon.Warmest Greetings, Luis!Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel, perfect location. Sky bar is a must. Little underwhelmed with breakfast. Friendly staff.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza España Online Reputation Manager on Apr 12, 2024
Dear James,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit.Loving Regards, James,Hotel Riu Plaza EspañaOnline Reputation Manager

10/10 Excellent

Blanca

Traveled with family
Liked: Property conditions & facilities
Excelent
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Blanca,we appreciate you taking the time to share your great review here! We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Plaza EspañaOnline Reputation Manager