My family, including my husband, parents, mother-in-law and two small children stayed at the Main House for our Thanksgiving holiday. Our stay started out ok. We mostly appreciated the central location and short walk to downtown. We felt a little duped by the photos though. The first issue we noticed was that the house had not been dusted or vacuumed in quite some time. When doing a last look under beds and couches before checking out there were multiple socks from previous guests, proving that things had not been cleaned. The worst part of our stay were the mice! We contacted the host as soon as we saw the first two mice and ask to have someone come out and take care of them. The host told us she was ill and couldn't get someone out right away and then told us we could purchase traps and she would reimburse us. We thought nothing of it and immediately purchased some. We laid out traps and then heard from the host that her housekeeper would be swinging by to drop traps off. Mind you, we had already told her we would go out and grab some. Upon arrival, the housekeeper let us know that this wasn't the first time there had been mice inside the house. The next morning, we caught a mouse and then caught another the following morning, which we had to dispose of obviously. In between these two mice we saw multiple running on the kitchen counters and through rooms. Needless to say we were all creeped out for the rest of our stay. I was weary about even having my kids play in the house.
I think the worst part about this whole experience is the host's lack of customer service. I requested a reimbursement for the cleaning fee and for the lack of cleanliness as well as a reimbursement for at least a night's stay to cover the "creep" factor. She said that she would waive the cleaning fee and that would cover the mice infestation, reimbursement for the traps, and the dirt and dust. After emailing back and forth she finally reimbursed us $40 for the traps and "our time" with dealing with the mice. She then proceeded to ask for photo proof of the dirt and the dead mice. I never thought about taking pictures of anything but I will never make that mistake again. I've also never experienced such dirty conditions, false advertising and bad customer service in any other rental.
On another note VRBO will not help with this issue at all and also require photo proof. Stay away from this rental or document everything if you must stay here.