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I rented a room with two beds and one of the beds was completely urinated. I called front desk and I was inmediatly changed to a second room, however pillos were super stinky. I decided not to complain since we were super tired
The next morning at checkout, we told the front desk what had happend and she completly denied that the bed was urinated and that it was completly impossible since all sheets are changed.
In a really rude and unpolite manner she told us that what we were saying is not true, she didnt even allowed us to talk. Useless talk to her.
Everything was good with our stay. We would definitely consider staying again. Loved the quick access to shopping and restaurants, literally across the street!
As soon as we got home we noticed bites on my husband’s and daughter’s legs from bed bugs! We thought at first when they felt itchy, that they were from mosquitoes but then we looked up bed bug bites and they matched identical. I called right away to alert the hotel, they didn’t seem surprised. We didn’t sleep that night we got back home, due to having to disinfect ALL of our belongings. We also had to take the next day off from work to continue cleaning everything that might be contaminated of bed bugs from this hotel. They refused a refund. I decided to ask for one because of the inconvenience of having to miss work. Will never stay here again, sad because it use to be our favorite.
Hotel was centrally located with grocery stores and restaurants nearby. The king bed was very comfortable, but the sofa bed was terrible. Staff were great. Breakfast was very satisfying: waffles, eggs, sausage, potatoes, oatmeal, fruit, yogurt, cereal, various sweet breads, toast and bagels.