Andrew, its great to see that you enjoyed your stay with us. It seems the only concern is valet parking. I hope our front desk staff offered you one of the many nearby ramps that would have allowed for you to self-park. We try to send a list of self-parking options to guest as well before they arrive.

Thank you for taking a moment to share your experience. Your feedback is welcomed as it encourages change for future stays. We look forward to welcoming you back

Your satisfaction is always our top priority. Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future.

Lily, thank you for taking the time to write a review as your feedback provides us with areas of opportunity, as well as encouragement to our associates. I would like to know what happened and what could we have done better?

Thank you for taking a moment to share your experience. I am happy to hear you found our property and staff to your liking. We look forward to welcoming you back to our hotel in the future.

Thank you for your review, we strive to provide our guests with a great experience. What could we have done better?

We greatly appreciate the 5 out of 5 rating. Many guests take advantage of our central location. We hope you will stay with us next time you are in Downtown Minneapolis.

Your satisfaction is always our top priority. Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future.

Maria, I am sorry to see that you had an unpleasant stay with us. We strive for guest satisfaction. What happened? What could we have done better. You are more than welcome to contact the hotel directly and ask for the manager on duty.

We greatly appreciate your feedback. What could we have done better to receive a 5 out of 5 rating?

Thank you for taking a moment to share your experience. We are so delighted to be able to help make guests feel at home away from home.

Robert, we greatly appreciate the 4 out of 5 rating. What could we have done to receive the 5 out of 5 rating?

Your satisfaction is always our top priority. Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future

Michael, we are glad to hear that you would stay with us again. What could we have done better?

Thank you for posting your review of your stay. We look forward to seeing you next time you are staying in Downtown Minneapolis.

Thank you for sharing a review about your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve the guest experience. What could we have done better?

Thank you for your candid review of your experience with us. We will make sure to share your feedback with our breakfast staff so they can learn from this mistake. I would like to recommend using the Iparkit app or spot hero the next time you are downtown Minneapolis. You are able to pay through the app and reserve your space at one of the many self park options in the downtown area.

Thank you for taking a moment to share your experience. I am happy to hear you found our property and staff to your liking. We look forward to welcoming you back to our hotel next time you are in Downtown Minneapolis.

Thank you for taking the time to review your stay. We do our best to accommodate our guests. Reviews like your show mission accomplished.

Thank you for the excellent rating. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again.

Dezaria, thank you for your 5 out of 5 rating. We look forward to seeing you in the future.

Jacqueline, I am sorry to see your experience was less than ideal. Please accept my apologies, we should have made contact with you throughout your stay and including checkout. While I cannot undo what has been done, I hope you will give us another chance to wow you.

Sammy, I am very sorry to see that you had such an unpleasant experience with your check in experience. Please know that is not our normal level of service. Please accept my sincere apology for the inconvenience. You are more than welcome to contact the hotel directly and ask to speak with the Manager on Duty if you would like to discuss this further. We hope that you will give us another chance next time you are Downtown Minneapolis.

Nicholas, I am very sorry to hear about your experience with us. I invite you to call the hotel and ask to speak with the Manager on Duty to discuss your experience.

Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

William. I am very sorry to hear about your experience while staying with us. I would like to let you know that Tru by Hilton is a newer lifestyle brand and does not feature coffee service in room but rather in the lobby 24 hours a day. We welcome you to contact the hotel directly to further discuss your experience if you are inclined to do so. We hope that you will give us another try in the future.

Edward, I am very sorry that your stay did not meet your expectations. We would like to know what happened and how we can make it right. Please contact the hotel directly and ask for the Manager on Duty and they will assist you. Once again please accept our apologies.

Thank you for taking a moment to share your experience.Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

Mai, we are very sorry for your experience with the thermostat in your room. Would you please contact the hotel directly and ask for the manager on duty. We would like to make this right for you.

Mia, We greatly appreciate your rating and review. We look forward to your next visit.

Thad, we appreciate the 10 out of 10 rating. It is great knowing that you had a great stay. We look forward to seeing you on your next trip to Minneapolis.

Thank you for the great rating.

We greatly appreciate your feedback.

Dylan, thank you for your review. What could we have done better to receive a 5 out of 5 rating?

Thank you for sharing your experience while staying with us. We greatly appreciate your feedback. We hope to see you again next time you are in Downtown Minneapolis.

Joseph, we are very sorry to see that you were disappointed with your stay. We welcome you to contact the hotel directly or through Expedia and let us know how we can make it right for you.

Tyler, thank you for your positive feedback. We hope to see you again in the future.

Lindsay, I am sorry to hear that your stay was disrupted due to a barking dog. Always feel free to contact the front desk as we would either contact the owner of the dog or offer you relocate you to a different part of the hotel. We hope you will try staying with us again in the future.

We greatly appreciate your 10 out of 10 rating. We welcome you to stay with us next time you are in Downtown Minneapolis.

Misty, thank you for your review.

Lisa, we greatly appreciate your review.

Thank you for the 5 out of 5 rating. We look forward to seeing you again.

I am very sorry for your experience and we are going to replace pillows even though they are only 1 year old. We are also getting the temperature situation resolved. If I can be of any assistance please let me know.

Thank you and we hope to see you again soon!

Thank you for being our guest, we hope to see you back again soon!

Thank you, Dawson, for being our guest, I am so glad you fond the staff helpful and that you discovered the pancake machine! Have a great Holidays!

Thank you for the feedback and we did get our internet back on track, so the speed issue has been solved. I am very sorry for your experience and if you would like to contact me, I can try to help with resolving this for you. Thank you for being our guest!

Hi Cheryl,I am sorry if you were not aware of the issue on Friday where we had no internet until 4pm. This was the cause of the delay not simply staffing. Parking is unique in that we do not have a ramp so the valet when over a 100 cars are arriving is a serious challenge and many guests found their parking on their own. When one understands that the hotel actually is a great spot to attend concerts and games. We hope you understand and will consider us in the future. All the best.

I am very sorry Jason that breakfast was such a disappointment, we understand parking is an issue and most guests figure that out even before they arrive as we only have valet and as most downtown hotels their is roughly 50 cost. But breakfast should not have had that issue and we will be sure to be more prepared in the future. Thank you for the feedback.

Thank you Robert for being our guest, come back soon and have a great Holiday season!