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ヒルトン ガーデン イン ミネアポリス イーガンの口コミ

3 out of 5
ヒルトン ガーデン イン ミネアポリス イーガン
1975 Rahncliff Ct, Eagan, MN

口コミ

8.8

非常に良い

評価 10 - 469 件の口コミ中 258 件が非常に良い" "
評価 8 - 469 件の口コミ中 146 件が良い" "
評価 6 - 469 件の口コミ中 36 件が普通" "
評価 4 - 469 件の口コミ中 15 件が不満" "
評価 2 - 469 件の口コミ中 14 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Angie

A fine place to hang your hat. Friendly staff. Close to the zoo!
2024 年 3 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you so much for staying with us. We appreciate your feedback and we will look forward to serving you again soon. Have a great day!

10/10 (非常に良い)

Ann M

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was very helpful and friendly.
2024 年 3 月に 2 泊滞在
Jasoからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you so much for staying with us and for taking the time to rate our hotel and leave such nice feedback. We will all look forward to seeing you again soon.

8/10 (良い)

Kim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was located very well, close to dining, fast food, shopping, & highways. Unfortunately, the night we were there, someone was tramping loudly in the hallways from about 11PM to 3 AM. We should have called the desk but did not.
2024 年 2 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you so much for taking the time to rate our hotel and offer your feedback. We are so sorry for the issue you had with noise from another guest. Please contact our front desk if this ever happens again. Our quiet times begin at 11PM and we take them very seriously. We hope you will allow us to continue serving you in the future. Thanks again and have a great day!

8/10 (良い)

Tom

2024 年 2 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you so much for taking the time to rate our hotel. We appreciate your business and we will look forward to seeing you again soon. Have a great day!

10/10 (非常に良い)

Richard

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel, easy check in, beautiful rooms and fair price.
2024 年 1 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 1 月 25 日)
Hi Richard, thank you for taking the time to review your stay. We're so happy to hear that you enjoyed your time with us and hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Deirdre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Emilyからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you for the positive feedback! We're thrilled to hear that you had a great experience during your stay with us.

10/10 (非常に良い)

Bradley、Eagan

2023 年 12 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 1 月 25 日)
Hello Bradley, thank you for the kind review! We hope to have the honor of hosting you again soon!

10/10 (非常に良い)

Natalia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Works for us!
Free shuttle. Parking program. Good food near by.
2023 年 12 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 12 月 19 日)
Thank you so much for staying with us and for taking the time to rate out hotel and offer such nice comments. We appreciate your business and will look forward to serving you in the New Year. Happy Holidays from all of us.

8/10 (良い)

Chris

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you so much for staying with us and for taking the time tor rate our hotel. We appreciate your business and will look forward to seeing you again soon. Happy Holidays!

10/10 (非常に良い)

Natalia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Continent and comfortable
Close to the airport. Have park and fly package and free airport shuttle. Comfortable bed and pillows. Close to nice Mediterranean restaurant and other fast food places.
2023 年 12 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you so much for staying with us and for taking the time to rate our hotel and offer such nice feedback. We will look forward to serving you again soon. Happy Holidays from all of us!

10/10 (非常に良い)

Jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was overall mostly great! The guy checking us in to our room was very informative and helpful. We picked this hotel because it was one of the few nicer ones and had a hot tub. However the hot tub Jetts didn’t work very well and the water was barley warm very disappointing.
2023 年 11 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 11 月 20 日)
Good morning and thank you so very much for taking the time to rate our hotel and offer such valuable feedback. We will check out spa for proper operation immediately. We do hope you will allow us to serve you again in the future. Thanks again and have a great day!

10/10 (非常に良い)

Barb

2023 年 11 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you for taking the time to rate our hotel. We appreciate your business and will look forward to serving you in the new year. Happy Holidays!

10/10 (非常に良い)

Cassandra

家族旅行
Liked the bar.
2023 年 10 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 10 月 9 日)
Good morning and thank you so much for staying with us and for taking the time to rate our hotel and offer your comments. We are so happy you liked our cozy lobby bar. We will all look forward to seeing you again soon. Have a great day!

8/10 (良い)

Tim

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
The staff was friendly.
2023 年 9 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2023 年 9 月 19 日)
Thank you so much for staying with us and for taking the time to rate our hotel. We will hope to see you again soon.

10/10 (非常に良い)

Leeland、Tewksbury

2023 年 8 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 9 月 19 日)
Thank you so much for the 5 star rating and most of all for choosing to stay with us. We will all look forward to serving you again soon!

8/10 (良い)

Melissa

2023 年 7 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 9 月 19 日)
Thank you so much for staying with us and for taking the time to rate our hotel. We will look forward to seeing you again soon. Have a fantastic day!

10/10 (非常に良い)

Travis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 7 月 31 日)
Thank you so much for staying with us and for the 5 star rating. We will all look forward to serving you again soon. Have a great day!

10/10 (非常に良い)

Megan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff is very friendly. Rooms are clean and beds are comfy. The hot tub is nice and having a bar on site is great too!
2023 年 7 月に 6 泊滞在
Jasonからの返信 (投稿日 : 2023 年 7 月 31 日)
Thank you so much for taking the time to rate our hotel and offer such nice feedback. We sincerely appreciate your business and will look forward to seeing you again soon. Have a fantastic day!

10/10 (非常に良い)

Jeffrey

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Wendi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 3 泊滞在
Jasonからの返信 (投稿日 : 2023 年 7 月 25 日)
Thank you so much for staying with us and for taking the time to rate our hotel. We greatly appreciate your business and the 10 out of 10 rating. We will all look forward to seeing you again soon!

8/10 (良い)

Emmaleigh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall this was a nice hotel for a 1 night stay as a couple!
2023 年 7 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 7 月 25 日)
Thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. We are so happy you enjoyed your stay with us and we will all look forward to serving you again soon.

2/10 (非常に不満)

Mackenzie

2023 年 6 月に 3 泊滞在
Jasonからの返信 (投稿日 : 2023 年 7 月 6 日)
Thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. Our goal is to exceed our guests expectations and we are so sorry we fell well short of that during your stay with us. We do hope you will stay with us again and allow us to restore your faith in our hotel. Thanks again and have a great day!

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 7 月 6 日)
Thank you so much for staying with us and for taking the time to rate our hotel. We sincerely appreciate the 10 out of 10 rating and we will all look forward to serving you again soon. Have a great day!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Jason からの返信 (投稿日 : 2023 年 7 月 6 日)
Thank you so much for taking the time to rate our hotel. We appreciate your business and we will look forward to serving you again soon. Have a fantastic day!

10/10 (非常に良い)

ANGELA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was primarily upgraded elevators need work
2023 年 6 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2023 年 6 月 12 日)
Thank you so much for staying with us and for taking the time to offer your feedback and rate our hotel. We truly appreciated the 5 star rating. We will hope to serve you again soon!

6/10 (普通)

Connie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I do think that when you are staying more than one night the customer should not have to ask to have coffee in the room restocked. I get that you can reuse bedding and towels as that makes sense.
2023 年 6 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2023 年 6 月 5 日)
Thank you so much for staying with us. Our goal is to exceed your expectations and we are so sorry we fell short of that during your stay with us. We will discuss your comments as a team and try to come up with a solution. Until then, we have all of the daily room supplies available at our front desk. Thanks again and have a fantastic day!

10/10 (非常に良い)

nancy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 5 月 31 日)
Thank you so much for staying with us and for the 5 star review. We appreciate your business and we will all look forward to serving you again soon!

10/10 (非常に良い)

Anne

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
Room was very clean, but ASK FOR A ROOM ON THE TOP FLOOR! There must be no insulation between, as we stayed on the second floor and were woken up extremely early to the sound of the people above us either bowling or practicing dismounts. It was sooooo loud, and none us were able to sleep past that point, including my children.
2023 年 5 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 5 月 30 日)
Thank you so much for staying with us and for taking the time to rate our hotel and offer such helpful feedback. We are so sorry for the issue you had with noise. We will all look forward to seeing you and your family soon. Have a great day!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place overall. A little loud at time.
Place was nice. Good condition. Good amenities. The room above us was super loud. Other than that it was fine.
2023 年 5 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2023 年 5 月 22 日)
Good afternoon and thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. We apologize on behalf of the noisy guests above you. We do hope you will still stay with us again. Thanks again and have a great day!

10/10 (非常に良い)

Douglas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk was very courteous during check in & suggested an excellent room on the right floor for us. Great first impression to this hotel.
2023 年 5 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 5 月 22 日)
Thank you so much for staying with us and for taking the time to rate our hotel and leave such nice feedback. We will all look forward to seeing you again soon!

8/10 (良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 4 月 18 日)
Thank you so much for staying with us and for taking the time to rate our hotel. Our goal is to exceed your expectations and we are sorry we fell short of that during your stay. We will hope to serve you again in the future.

10/10 (非常に良い)

Sara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Zaque was fantastic and really welcomed us!!
2023 年 4 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 4 月 7 日)
Thank you so much for staying with us and for taking the time to rate our hotel and offer such nice feedback. We appreciate your business and we will look forward to serving you again soon!

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 3 月に 3 泊滞在
Jasonからの返信 (投稿日 : 2023 年 3 月 29 日)
Thank you so very much for staying with us and for taking the time to rate our hotel. We appreciate the 5 star rating and we will all look forward to seeing you again soon. Have a great day!

4/10 (不満)

Larry

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
Towels were not replaced everyday. Beds not made up everyday. They have a shortage of workers and problems hiring. They only make up the room every fourth day. This was unsatisfactory without a serious discount.
2023 年 3 月に 4 泊滞在
Jasonからの返信 (投稿日 : 2023 年 3 月 15 日)
Good afternoon and thank you so much for staying with us and for taking the time to offer your feedback. The new Hilton standard for all of its hotels is housekeeping service every 4th day of a guest stay. You can certainly get housekeeping service each day you just need to request it. This information should have been communicated with you at check-in time and it is noted in the guestrooms. I am so sorry you you were not informed of this. We do hope you will allow us to serve you in the future.

8/10 (良い)

Kristi

2023 年 3 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 3 月 27 日)
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your business and we will look forward to seeing you again. Have a great day!

10/10 (非常に良い)

Dana

2023 年 3 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 3 月 22 日)
Thank you so much for allowing us to serve you and for taking the time to rate our hotel We appreciate the 5 star rating but most of all we appreciate your business. We will look forward to serving you again soon!

10/10 (非常に良い)

Amanda

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful staff
2023 年 2 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2023 年 3 月 13 日)
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your kind words about the team and we will all look forward to serving you again soon! Have a great day!

10/10 (非常に良い)

Kayla

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great. Will definitely be back!
2023 年 2 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 2 月 24 日)
Thank you so much for staying with us and for taking the time to rate our hotel and offer such nice comments. We are so happy you enjoyed your stay and we will all look forward to serving you again in the near future.

8/10 (良い)

Antonina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall is nice place, but we were told that if we stay 4 nights we won’t have service for the room. I just don’t understand why are other people staying in the hotel same as others but not everyone is equally served. We received no towels change neither other things. Breakfast not included, we only had it ones and more expensive than just eating breakfast at Panera or any other place. Would probably choose another hotel next time. Than serve their rooms no matter how long you stay.
Jasonからの返信 (投稿日 : 2023 年 1 月 10 日)
Good morning and thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. It sounds like there is some confusion regarding housekeeping. You can get complimentary housekeeping service every day if you like but you just have to request it because our system is set up to prompt us for housekeeping service every 4th day and this is the same policy for all of our guests and for all Hilton properties. We do hope will stay with us again and also look for our packages that include breakfast in your room rate. Thanks again and Happy New Year!

6/10 (普通)

Janelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 12 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2023 年 1 月 9 日)
Thank you so much for staying with us and for taking the time to rate our hotel. Our goal is to exceed our guests expectations and we are very sorry we fell short of that during your stay with us. We do hope you will allow us to serve you again in the future. Have a great day and Happy New Year!

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
reat hotel
Great hotel
2022 年 12 月に 3 泊滞在
Jasonからの返信 (投稿日 : 2022 年 12 月 27 日)
Thank you so much for spending the holidays with us and for taking the time to rate our hotel and offer your feedback. We appreciate your business and look forward to serving you in 2023.

10/10 (非常に良い)

Mohamed

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Janelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2022 年 12 月 27 日)
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your business and will look forward to serving you in 2023. Happy Holidays!

10/10 (非常に良い)

Rich

2022 年 10 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2022 年 10 月 31 日)
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your business and will look forward to seeing you again soon. Have a Spooktacular Halloween!

10/10 (非常に良い)

Jaime

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 6 泊滞在
Jasonからの返信 (投稿日 : 2022 年 10 月 31 日)
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your business and will look forward to serving you again soon. Have a Spooktacular Halloween!

8/10 (良い)

Scott

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Our room was fine and where our room was located great. Had an issue with a plugged toilet. Ended up being handed a plunger and resolving the issue ourselves. Mentioned it in an earlier review and did get a call from a manager. Appreciated the attention and did get a food credit for our trouble. I believe Big Foot was in the room above us-we heard heavy footsteps and periodic pounding on the floor-late into the night our second night. After our plumbing issue, decided to tolerate the noise, even though it was very annoying and I didn’t want to be a chronic complainer. Paid quite a bit for our room-may make us think twice before booking a room here again. On the plus side-the Friday morning waitress was lovely-great service. Location was great, but…….
2022 年 10 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2022 年 10 月 31 日)
Thank you so much for staying with us and for taking the time to rate our hotel and offer such valuable feedback. We sincerely apologize for the issues you encountered and we hope you will allow us to serve you again in the future. Have a Spooktacular Halloween!

10/10 (非常に良い)

PAUL

2022 年 9 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2022 年 9 月 21 日)
Thank you so much staying with us and for taking the time to rate our hotel. We will look forward to serving you again soon. Have a great day!

10/10 (非常に良い)

Shannon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The customer service was excellent!!
2022 年 4 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2022 年 5 月 23 日)
Thank you so much for staying with us and for taking the time to rate our hotel and offer such nice feedback. We are so happy you we shown the level of service we strive to provide our guests. We will all look forward to serving you again soon. Have a great day!

6/10 (普通)

Lucas

家族旅行
良かった点 : スタッフとサービス
気になった点 : 客室の快適度
Uncomfy
Beds are hard as a rock. Pillows suck. Walls are paper thin. Stink bug found when opening drapes
2022 年 3 月に 2 泊滞在
Jasonからの返信 (投稿日 : 2022 年 3 月 31 日)
Thank you so much for taking the time to rate our hotel and offer your feedback. Our goal is to exceed your expectations and we are so sorry that we fell short of that during your recent stay. We do hope you will allow us to server you again and restore your faith in our hotel. Thanks again and have a great day!

2/10 (非常に不満)

Caitlin

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
2022 年 3 月に 1 泊滞在
Jasonからの返信 (投稿日 : 2022 年 3 月 21 日)
Good afternoon and Happy Spring. Thank you so much for staying with us and for taking the time to rate our hotel. Our goal is to exceed our guest expectations and we are so sorry that we clearly fell well short of that during your recent stay with us. We do hope you will allow us to serve you again in the future and restore your faith in our hotel. Thanks again and have a great day!