Thank you for your honest review about curtains. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.
Hello Chiharu,Thank you for sharing your experience with us. We apologize for any inconvenience you experienced with the airport shuttle service. While we strive to provide reliable transportation, there can be unforeseen delays. We appreciate your compliment regarding our staff's service within the hotel. We value your feedback and will use it to improve our operations moving forward.
8/10 (良い)
Naoki
2023 年 9 月 15 日
Naoki
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 7 日)
Hello Naoki,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
10/10 (非常に良い)
Moeko
家族旅行
2021 年 12 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
広々として綺麗でよかったです、
Moeko
2021 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2021 年 12 月 11 日)
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 (非常に良い)
Rafael
2024 年 5 月 25 日
Rafael
2024 年 5 月に 1 泊滞在
8/10 (良い)
Jeffrey、Springfield
2024 年 5 月 23 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Jeffrey
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Jeffrey,We are thrilled to hear you had a pleasant stay with us! We hope to welcome you again soon for another fantastic experience at our hotel.
6/10 (普通)
Ivelina
出張
2024 年 5 月 21 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
TV reception is extremely poor. While watching the weather forecast, TV reception is knocked out by weather!
Ivelina
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.
10/10 (非常に良い)
Imran
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable rooms, bathrooms seemed dated. Good breakfast.
Imran
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Imran,Thank you for sharing your feedback with us. We are delighted to hear that you found our rooms comfortable and enjoyed our breakfast offerings. We appreciate your insights on the bathroom and will share your comments with our team for future improvements.
10/10 (非常に良い)
Liezl
2024 年 5 月 21 日
良かった点 : スタッフとサービス
Liezl
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
10/10 (非常に良い)
Fanny
カップルで旅行
2024 年 5 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Se ve todo bien
Fanny
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
We truly appreciate your business and your trust in us. I am very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
8/10 (良い)
Mary、Spicer
2024 年 5 月 17 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Comfy, clean bed. But airport shuttle wait was over an hour despite calling twice and being told “be there in 4 min, and be there in 10-20 minutes”
Mary
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
We truly appreciate your business and your trust in us. I am very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
10/10 (非常に良い)
Lynnette
カップルで旅行
2024 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nice comfortable stay at an affordable price
Lynnette
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
We truly appreciate your business and your trust in us. I am very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
8/10 (良い)
Manish
家族旅行, 小さなお子様連れの家族旅行
2024 年 5 月 11 日
良かった点 : 設備とサービス、施設のコンディションと設備
NS
Manish
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
10/10 (非常に良い)
Mona
2024 年 5 月 11 日
Mona
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
10/10 (非常に良い)
Dodie、Mankato
家族旅行
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was helpful and knowledgeable.
Beds were uncomfortable and you could hear the springs.
Dodie
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
6/10 (普通)
Lisa
2024 年 5 月 8 日
Lisa
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.
6/10 (普通)
Bobbi
家族旅行
2024 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean but not much for shower products - breakfast closed at 930 am so we missed it.
Bobbi
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Bobbi, We appreciate your feedback on the cleanliness. For future stays, kindly note our breakfast hours, and feel free to reach out to our team for any product requests during your stay. Thank you for sharing your experience with us.
8/10 (良い)
Cheryl
2024 年 5 月 6 日
気になった点 : スタッフとサービス
Cheryl
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
8/10 (良い)
KLARK
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
KLARK
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello KLARK, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
4/10 (不満)
Tony
カップルで旅行
2024 年 5 月 5 日
気になった点 : 清潔度、施設のコンディションと設備
One elevator out of service, hallways reeked of pot. Pulled bed covers back and found 2 used tissues between the fitted sheet and top sheet. When we called the front desk, we were not offered another room, rather they told us there was no housekeeping on and we would need to go to the front desk to get new sheets and change the bed ourselves. Shower had low pressure and no hot water in the morning.
Tony
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Tony, We are sorry to hear about the inconveniences you experienced during your stay. Guest feedback is valuable, and we will share your comments with our team to help improve our services. Our goal is to provide a pleasant stay for all our guests, and we apologize for falling short in this instance. We appreciate you bringing these matters to our attention for further review by our management team.
10/10 (非常に良い)
Jim
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff and nice rooms.
Jim
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Jim,We're delighted to hear you enjoyed the friendly staff and accommodations during your stay. Should you wish to share more about your experience, feel free to reach out to us directly. Your feedback is greatly valued as we strive to enhance our guests' experiences.
6/10 (普通)
Karen
2024 年 4 月 30 日
Karen
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Karen, We appreciate you taking the time to share your experience with us. If there are any specific details you would like to discuss further, please feel free to reach out to us directly. Your satisfaction is our priority.
8/10 (良い)
Nicole、Lake Benton
出張
2024 年 4 月 30 日
良かった点 : 清潔度、施設のコンディションと設備
Tub/shower was slippery...water pressure not very good. Parking was easy tho.
Nicole
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.
8/10 (良い)
Chad
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was nice.
Chad
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Chad,We are pleased to hear that you found our staff to be accommodating during your stay. Your feedback is appreciated as it helps us continue to improve our services for all future guests. We hope you had an enjoyable experience overall and look forward to welcoming you back in the future.
10/10 (非常に良い)
Ashlee
カップルで旅行
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great to us.
Ashlee
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Ashlee,We are delighted to hear that you had a positive experience with our staff during your stay. Your kind words will be shared with the team as they strive to offer excellent service to all our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.
4/10 (不満)
Casey
カップルで旅行
2024 年 4 月 26 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was in very rough shape and dirty, headboard was filthy, blanket had a big brown spot on it, saw little curly hairs on the bathroom ceiling. We were happy to leave.
Casey
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Casey,We appreciate you taking the time to share your feedback with us. We strive to maintain a high standard of cleanliness and comfort for all our guests. Rest assured that we will address these concerns with our housekeeping team to ensure a more pleasant experience for future visitors. Thank you for bringing this to our attention.
6/10 (普通)
Michelle
2024 年 4 月 25 日
気になった点 : 施設のコンディションと設備
Same elevator and ice machines were down as when the was there six weeks before.
Michelle
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.
10/10 (非常に良い)
Kim
2024 年 4 月 25 日
良かった点 : 清潔度
Kim
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
10/10 (非常に良い)
Kim
家族旅行
2024 年 4 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kim
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
10/10 (非常に良い)
Sierra
出張
2024 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was clean and quiet. The hotel is connected to a restaurant so if you don't want to travel or order out you can just go next door to restaurant. Staff was polite, hotel offers shuttle to the airport and mall which is very helpful.
Sierra
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
We truly appreciate your business and your trust in us. I am very happy to hear that our services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
10/10 (非常に良い)
Cecile
家族旅行
2024 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the airport.
Cecile
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.
10/10 (非常に良い)
Tanvir
家族旅行
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Property or buildin are old and one elevator are brook. Not repair until we was there.
Mouse in the room.which is not convenient if you have a child with you.
Tanvir
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the incredible rating. Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.
6/10 (普通)
Marcel
2024 年 4 月 21 日
The Restaurant was terrible undercooked food and terrible service
Marcel
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.
10/10 (非常に良い)
Yekaterina
2024 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value, this hotel had everything. Pool area was very good, continental breakfast was absolutely amazing (eggs, sausages , waffles and more). Staff was super helpful, and the location of this place is perfect, very close to public transit bus.
Yekaterina
2024 年 4 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Yekaterina,We are delighted to hear that you enjoyed your stay with us and made the most of our amenities like the pool and breakfast. Our team works hard to provide a convenient and comfortable experience for all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable stay.
8/10 (良い)
Samuel、Wasilla
出張
2024 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I was traveling alone. My room was far away from the elevators. The staff was awesome and accommodating when I asked to move to a room that I felt safe in.
Samuel
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Samuel,We appreciate your feedback and are glad to hear our staff was accommodating. Your comfort and safety are our top priorities and we're pleased we could assist you promptly. Should you need anything else on your future travels, feel free to reach out.
8/10 (良い)
Linda
2024 年 4 月 17 日
It was storming so I don’t know how close to the mall we are
Linda
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.
10/10 (非常に良い)
Laura
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s clean, inexpensive , and there’s a restaurant attached.
Laura
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Laura,We're delighted to hear that you found our hotel clean, affordable, and convenient with a restaurant on-site. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future.
10/10 (非常に良い)
cindy
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
cindy
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello cindy,We're delighted to hear that you had a wonderful stay with us! If you have any additional comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon!
8/10 (良い)
Ethan
2024 年 4 月 14 日
Ethan
2024 年 3 月に 1 泊滞在
managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon
8/10 (良い)
Monica
カップルで旅行
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to everything!
Monica
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Monica,We are delighted to hear that you found our location convenient during your stay. Our hotel strives to provide a central location for our guests to easily access various attractions. Should you need anything in the future, please don't hesitate to reach out to us directly.
10/10 (非常に良い)
ANN
2024 年 4 月 13 日
ANN
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello ANN,We are thrilled to hear that you had a wonderful stay! We look forward to welcoming you back again soon for another fantastic experience.
10/10 (非常に良い)
Natalie
家族旅行
2024 年 4 月 13 日
Desk staff goes out of their way to be accommodating
Natalie
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Hello Natalie,We appreciate your kind feedback about our desk staff's efforts to assist you during your stay. Our team prioritizes providing exceptional service to all guests. If you have any further comments or suggestions, please do not hesitate to reach out to our management team for further assistance.
10/10 (非常に良い)
Elizabeth
2024 年 4 月 12 日
良かった点 : 施設のコンディションと設備
Black mold in bathtub caulking
Elizabeth
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Hello Elizabeth,We are sorry to hear about your concerns regarding the condition of the bathtub caulking. Your feedback is valuable in helping us maintain our high standards of cleanliness and comfort for all our guests. Should you wish to discuss this matter further, please feel free to reach out to our management team for assistance.
4/10 (不満)
Octavia
2024 年 4 月 12 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pool unsafe children
Octavia
2024 年 4 月に 2 泊滞在
2/10 (非常に不満)
Latia
家族旅行
2024 年 4 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property looked like a homeless shelter and smells badly when walking around the property but we had limited options because of our budget. The continental breakfast was subpar with runny egg loaves and dried out pastries. The coffee was decent. We stayed 5 nights and needed a 6th night while we waited to move into our new home, so we asked the manager to match the price of the hotel a few blocks down the street to avoid moving all our belongings and she refused despite the hotel not being at full capacity on a Sunday. Place is a joke and overpriced
Latia
2024 年 4 月に 1 泊滞在
managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.
10/10 (非常に良い)
Richard
出張, グループ旅行
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
Richard
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
2/10 (非常に不満)
Marcos
2024 年 4 月 8 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We end up not spending the night at this property the entire property has a smoking smell we end up leaving this property.
Marcos
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.
10/10 (非常に良い)
Karen
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Karen
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Karen,We are thrilled to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay.
6/10 (普通)
Melinda
2024 年 4 月 7 日
Melinda
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Hello Melinda,We appreciate you taking the time to share your experience with us. We encourage you to reach out to us directly with any feedback you may have so we can address any areas of improvement. We value your insights and hope to welcome you back in the future.
6/10 (普通)
Amanda
2024 年 4 月 7 日
Amanda
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Hello Amanda,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any specific feedback you may have. We strive to make every guest's experience exceptional.