The valet area workers are very rude. When I pulled up to just check in the lalet said you cant park here and to go find another spot. Parking valet cars in front of the main entrance is stupid as it is the only area for hotel guests to park to check in. Why dont they use the parking garage to park valet cars.
Hello Richard,I sincerely apologize for your recent experience with our Valet Service. We do have a specific area that cars serviced with Valet get parked, but there are times that it is busy and cars get backed up. I have shared your thoughts with our Valet Management Team.Kindest regards,Nancy
Hi Taylor! Thank you for rating us 5 out of 5! I'm glad that you had a good experience with our Bell Stand and Valet departments. I hope that you will visit us again. Dominic - Guest Relations
Hi Ramon! Thank you for rating us 5 out of 5! Dominic - Guest Relations
10/10 (非常に良い)
lorraine
家族旅行
2024 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable mattress, best sleep that we had in any hotel. The room was very clean, quiet and was more that what we expected. Will stay there again.
Hi Keshana! Thank you for rating us 5 out of 5! I'm glad that you enjoyed your stay. For future reference, we do offer Valet parking for guests that are staying in the hotel. I hope that you will visit us again. Dominic - Guest Relations
Hi Jamie! Thank you for rating us 5 out of 5! I'm happy to hear that you enjoyed your stay. I hope that you will stay with us again. Dominic - Guest Relations
4/10 (不満)
tony
カップルで旅行
2024 年 3 月 3 日
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
Hotel Room was clean. The slots are pretty tight 100 spins on a couple machines with minimal return. The bed was horrible springs were poking out. Also if you stay and they give you the food and beverage credit, make sure it is on your room card because it was not on ours. Also if your a smoker the smoking lounge is a cloud and if you go out to smoke beware of some creepers.
Hello Tony,I sincerely apologize that your recent visit to our Casino was not as expected. I do hope you give us another chance and stay again! Thank you for your feedback.Kindest regards,Nancy
Hi Thomas! Thank you for rating us 5 out of 5! I'm glad that you felt safe when you were here. I hope that you will visit us again. Dominic - Guest Relations
Hi Judith! Thank you for rating us 5 out of 5! I'm happy to hear that you enjoyed your stay. I hope that you will visit us again. Dominic - Guest Relations
Hi Michael! Thank you for rating us 5 out of 5! Dominic - Guest Relations
10/10 (非常に良い)
Mark
グループ旅行
2024 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is top notch, stayed in the King deluxe room. Shower was as bigger than most bathrooms. Room was large with two TV 's and pullout bed couch. King bed was very comfortable. A great stay.
Thank you, Brian for taking the time to rate your stay with us. I hope that you will visit us again soon. Best Regards, Dana
10/10 (非常に良い)
ASDRUBAL
家族旅行
2024 年 1 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente hotel! Trato cordial
ASDRUBAL
2024 年 1 月に 6 泊滞在
Dominic - Relaciones con los huéspedesからの返信 (投稿日 : 2024 年 1 月 19 日)
Hola Asdrúbal! ¡Gracias por calificarnos con 10 sobre 10! Me alegra que hayas disfrutado de tu estancia. Espero que nos visites nuevamente. Dominic - Relaciones con los huéspedes