Milton Theatre

I was spoken down to when I checked in because I "booked through Expedia". I should have "booked directly with the hotel" After that encounter, I was given a room that had a strong unpleasant odour. A staff member was sent to check it and he insisted I be moved. The new room was very clean. Housekeeping entered my room even though I had my Do Not Disturb sign on the door. Whilst the front desk staff weren't great, the restaurant and maintenance staff that I encountered were wonderful

Clean room, Nice interior, good breakfast

Clean room, clean and tidy premises, friendly, polite and professional staff, i used self check in and all went well apart from the machine not issuing me keys, but it was still very breezy to get my keys from reception as i did all the preliminary check in and pre auth at the kiosk to the left of reception. We didnt utilose the breakfast, but my kids used the pool, and although i felt bad for any poeple without kids at the pool, everybody at the hotel pool was so accepting of the school holiday influx of kids in the pool. We felt very comfortable letting our kids enjoy their time in the pool and NEVER felt that they were being a nuisance. (My kids are quite well behaved but some people dislike happy and rowdy children, which i respect, but makes me feel uncomfortable and uptight if i know) Id stay again because our stay just felt easy. Thankyou Novotel for an overall lovely experience.