6/10 (普通)
Michelle
カップルで旅行
2024 年 5 月 30 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I loved the location and the staff on property was friendly! The bed was comfortable and the towels were great. I could tell that when this hotel was first built, it was amazing. Unfortunately, our hot tub did not work and we were very disappointed because we booked that room for the hot tub. We had to sign a wavier at check in stating that staff would be called to turn the hot tub on and off and we did call to have it filled and turned on when we entered the room. After spending 40 minutes cleaning the tub and filling it, the staff could not get it running and we were told they would contact the maintenance department. Then we got a call from the front desk stating that the man who checked us in was newly employed and he didn't know that the hot tubs recently no longer work in any of the rooms and they are now called Roman Tubs. We booked this room a year ago and it was advertised as working hot tub. I even watched videos of it and it looked amazing.We spoke to another front desk person the next morning and we stated how upset we were that we booked this particular room because we wanted a hot tub and she told us that she was not management, but she would let management know and that someone would call us. I gave her my cell phone number and no one ever contacted me. This sent a message to us that the management just didn't care and that is not acceptable. Unfortunately, we won't be returning to this hotel. It needs to be updated and we didn't get what we paid for.
Michelle
2024 年 5 月に 5 泊滞在