Nice hotel, service was just about OK(doesnt come anywhere near the service you get in Dubai). Check in was ridiculous though, we paid $400 to upgrade to a room that would be earlier than 4pm. they said they'd call us shortly to let us know it was ready (this was 11:30am). The room then wasn't available until 4pm, so was given an upgrade at the same rate, went to the room and it wasn't an upgrade as had no balcony, so was then given the original room we had booked. Honestly, why do people in services industry say they will do something then don't?! Fab Diptyque toiletries were a nice touch and restaurant food was really good.