屋外プール、営業時間 8:00 ~ 20:00、カバナ (有料)、プール パラソル

ザ エルザー ホテル マイアミの口コミ

4 out of 5
ザ エルザー ホテル マイアミ
398 NE 5th Street, Miami, FL

口コミ

9.2

とても素晴らしい

評価 10 - 1360 件の口コミ中 1034 件が非常に良い" "
評価 8 - 1360 件の口コミ中 170 件が良い" "
評価 6 - 1360 件の口コミ中 69 件が普通" "
評価 4 - 1360 件の口コミ中 40 件が不満" "
評価 2 - 1360 件の口コミ中 47 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Chanosha

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property was extremely clean and conveniently in walking distance to dining and shopping options.
2024 年 5 月に 3 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 28 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Jesteene

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2024 年 2 月に 3 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 28 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

teresita s

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location, beautiful views, room was clean and has everything
2024 年 5 月に 2 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 27 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

4/10 (不満)

PATRICK

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
We stayed on the 41st floor with a bay view. Looked to be the best view in the city hotel wise on Biscayne. Staff is nonchalant to flat out unfriendly. Spare yourself 30 minutes waiting for valet. It is not optional and they are not staffed well enough to accommodate. We also had a package deliver there and the main staff that signed for it was dismissive and rude; valet is also dismissive, but I'd imagine they're under a lot of pressure given that they're shorthanded.
2024 年 5 月に 4 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 (良い)

AJ

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The suite we reserved and paid for had a king bed and dining area, the room we received was much smaller and had a queen bed and no dining area. We were still charged the full rate for the larger suite. The staff however was amazing and accommodating we do not hold them responsible for the mistake.
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 26 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Tiffany

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed one night before boarding a cruise. The property was nice and clean and the staff was so nice!
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 26 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Claude

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 26 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Jenniifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 10 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 26 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Armand

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 26 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

ANAND

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Jasmine has been nice and kind to us for the whole check-in procedure. We enjoyed the ocean view upgrade and plan to come again to this property. Thank you! Happy summer
2024 年 5 月に 4 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 25 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Marco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great people great place. Will definitely return for next miami vacation.
2024 年 5 月に 8 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 24 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

2/10 (非常に不満)

Yasmin

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Gym was nice place was dirty no one cleans room
2024 年 5 月に 7 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 24 日)
We're happy yo hear you loved the location. I am disappointed to see that we did not meet your expectations during your recent stay with us. Excellent customer service means a lot to us and we strive to provide that to all guests. On behalf of the entire Elser team, I would like to extend our deepest apologies for the service provided during your stay with us. I appreciate your feedback on this matter and regret that our efforts were not sufficient to provide you with the level of comfort we intended. Only through comments like yours can we guarantee our continuous improvement. Thank you again very much for being our valued guest and for your feedback. We would love to welcome you back to give us another chance.

8/10 (良い)

Shalayla

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great but breakfast was not what we expected. More food options needed.
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 24 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

KELLI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the view.
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 24 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Maria Isabel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love the amenities it had
2024 年 2 月に 2 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 23 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Xianqi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great hotel, very close to Miami port
2024 年 5 月に 3 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 21 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Neidra、Newport News

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 22 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

William、Stockton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel in the middle of the action. Very convenient for an overnight stay prior to boarding a cruise ship in the Port of Miami.
2024 年 5 月に 1 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 21 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Ruth、Montgomery

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very courteous
2024 年 5 月に 2 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 20 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 (非常に良い)

Jocelyn

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience, will try bigger room next time
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 20 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 (良い)

Guillermo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 20 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 (非常に良い)

Samoen

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was amazing !!
2024 年 5 月に 4 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 20 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 (非常に良い)

Vanessa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent customer service!
2024 年 5 月に 2 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 20 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 (良い)

Chelsea

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The elser is beautiful, but also very expensive, and they nickel and dime you for any and everything. Bottled water is $8 each and none is provided complimentary in-room. We requested 2 bottles of water that never came, then we’re charged for them at checkout. For a luxurious experience, maybe try providing the essentials at this price point, or at least luxurious service to match the price tag.
2024 年 5 月に 5 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 16 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 (非常に良い)

Todd

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a great experience when I stay here
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 16 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Read other reviews. Very positive experience. Highly recommended.
2024 年 5 月に 4 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 14 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 (非常に不満)

romain

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
read this review carefully before booking! do you want to be robbed? if so, well done, this is the right address! You understood: unfortunately the cleaning staff are not to be trusted. On the day of departure, I left the room with my two children and our luggages, unfortunately when I arrived at the airport I realized that my daughter's bag had been forgotten in the hotel room. Given that we had enough time we returned to the hotel... We informed the front desk, security etc but the bag was never found, never... a blue Disney bag bought few days ago and containing my daughter's camera and cuddles toys. I filed a complaint. Regarding the room: reservation made for three and two beds. On arrival a very comfortable large bed and a sofa bed not even prepared (just a sheet, no cushions or duvet) and extremely uncomfortable given the thinness of the mattress equivalent to a sheet of cigarette paper... no parking but a rather slow and expensive valet service. a shame because the swimming pool was very pleasant, the gym well equipped and the location interesting.
2024 年 4 月に 4 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 (非常に良い)

Le Jalen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thave had a wonderful time on my first solo vacation to Miami, for my 29th birthday. The Elser Hotel has surprised me every single day and the staff are top notch. I received a warm welcome, a complimentary bday gift, and quality recommendations for places to go in the area. l'a like to especially thank Jasmine for her courtesy and open communication. You have made this trip even more Vibrant. Make sure you explore all the Elser amenities and the local eateries. The Savoy Hotel Beach Club was clean, charming, and an overall great place to relax before my flight back home
2024 年 5 月に 3 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 12 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Cecilia

出張, カップルで旅行
Perfect
2024 年 5 月に 1 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 12 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Marianna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful modern hotel situated right in the center of downtown Miami. The accommodations feature a complete kitchen and in-unit laundry facilities. Overall, it provided a strong sense of safety and security.
2024 年 4 月に 4 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 12 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Kimberly、Fontana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay! Deinks by the pool are a little pricey, and i wishe they had shuttle service for the airport, but I'll be back!
2024 年 5 月に 2 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 12 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Marilyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We absolutely loved this place! Three adult couples shared the three bedroom suite and it was perfect. The staff are lovely, rooms are modern and clean and it’s close to shopping and restaurants. The rooftop pool area was spectacular. It was so convenient to have a fridge, washer/dryer and a full kitchen to use. This is great for a large family. Don’t think I would want to stay anywhere else.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

kit

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We did find an unopened condom on the floor that was left and should have been noticed by housekeeping.
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 11 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 (非常に良い)

Frances

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent
2024 年 5 月に 3 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 10 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

yelana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful! Beautiful Spacious rooms Beautiful Gym Beautiful pool Love the elevator strategy for safety Definitely feels like a true fancy vacation but not overpriced. Staff are all incredibly nice. Loved my stay with my husband and my 9 year old.
2024 年 4 月に 3 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 10 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location with easy walk to restaurants and shops
2024 年 5 月に 1 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Jason,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Megha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property
2024 年 4 月に 3 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Megha,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

angel

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Angel,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Ian,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

8/10 (良い)

Claudia

2024 年 5 月に 5 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 28 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Nat Santiagoからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Melissa,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

8/10 (良い)

LaCiara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall decent. The tables in our suite was not clean. But for the most part it met our needs.
2024 年 3 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 (非常に良い)

KeiErikai

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
10/10. Will stay again.
2024 年 5 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 8 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 (非常に不満)

Wenxuan

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upon arrival, we were informed that our room would be ready by the standard check-in time of 4 PM. However, despite arriving early and waiting patiently, we were not able to check in until nearly 5 PM. The front desk staff not only failed to provide our room on time but also denied us access, citing that the room was still being prepared. This delay significantly disrupted our subsequent meetings and dinner plans. Throughout this nearly two-hour wait, the front desk personnel were dismissive and insisted that the manager would handle the situation while instructing us to wait aside so as not to impede the check-in process for other guests. It was distressing to see other guests check in smoothly while we were left aside. The temporary solution offered was far from acceptable – we were given a dirty room to dressed up for our activities. Upon our return, the room had still not been cleaned, with visible stains on the sofa, used capsules in the coffee machine, and trash in the bins. Despite requesting housekeeping the next day, I was informed that rooms are cleaned every four days, a policy that was not communicated at any point during the booking process or check-in. Despite reaching an agreement with a housekeeper to clean the room, it remained in the same unclean state until my departure. This situation meant that I paid a premium price for substandard accommodations and endured distress due to the staff's handling of the situation, which greatly affected my entire itiner
2024 年 4 月に 3 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 (良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was ok. A sofabed was the second bed for the kids.
2024 年 1 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 7 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 (非常に良い)

xiaoming

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Most beautiful and amazing hotel I have ever been to. Highly recommended.
2024 年 5 月に 3 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 7 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Location, wonderful views and the staff is exceptional. Would definitely recommend!
2024 年 4 月に 7 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 7 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

4/10 (不満)

Rosa Elena

2024 年 4 月に 1 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 (非常に良い)

Howard

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location just a block from the water front and very close to shopping and restaurant. Outstanding rooms. Mine had a full size refrigerator, dishwasher, and dishware. Very modern and clean.
2024 年 3 月に 4 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 6 日)
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 (非常に良い)

Darcy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Bradからの返信 (投稿日 : 2024 年 5 月 25 日)
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.