スキー

シーガル ホテル マイアミ ビーチの口コミ

2.5 out of 5

口コミ

4.6
評価 10 - 995 件の口コミ中 58 件が非常に良い" "
評価 8 - 995 件の口コミ中 118 件が良い" "
評価 6 - 995 件の口コミ中 214 件が普通" "
評価 4 - 995 件の口コミ中 231 件が不満" "
評価 2 - 995 件の口コミ中 374 件が非常に不満" "

4.2/10

清潔度

5.2/10

スタッフとサービス

4.6/10

設備とサービス

3.8/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月に 6 泊滞在

2/10 (非常に不満)

Lucia、Guatemala

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sooooo bad !! The worst !! And Expedia dont help me
2019 年 12 月に 12 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2019 年 12 月に 6 泊滞在

4/10 (不満)

Jennifer、Puerto Rico

気になった点 : スタッフとサービス、設備とサービス
La reservacion fue realizada en dicho hotel y al llegar nos encontramos con que este estaba cerrado.Sin notificarnos nos cambiaron de hotel.
2019 年 12 月に 2 泊滞在

2/10 (非常に不満)

Janne

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lukket
Hotellet var permanent lukket hvilket der ikke var blevet fortalt eller givet besked om
2019 年 12 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was closed. Could not rent rate Expedia gave me a refund
2019 年 12 月に 2 泊滞在

10/10 (非常に良い)

Trinh

2019 年 12 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス
2019 年 12 月に 2 泊滞在

2/10 (非常に不満)

Josselyne

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Total Scam Seagull Hotel
the hotel was closed down and never contacted us...totally ridiculous..they transferred us to another hotel without approval....
2019 年 12 月に 1 泊滞在

4/10 (不満)

Ramakrishna

家族旅行
気になった点 : 清潔度
I had a bad experience booking the Seagul hotel. When I reached the hotel they said the property was sold and they relocated me to other hotel called "Four Palms" and there was no free parking available,no microwave and no refrigerator in that four palms hotel. It was a horrible experience. However the four palms hotel is at nice location and easy access to beach.
2019 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 30 日)
Ramakrishna, thank you for your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full. We assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Faith Kennedy, General Manager

2/10 (非常に不満)

GerardoP

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fire alarm went off at 1:30am. Staff was not able to turn it off until 3:45am. They could not reach management nor maintenance. Supposedly, the problem was due to a short circuit. Rain water was pouring into the building. After insisting at the front desk, families with small kids were offered to go to sister hotels, but at their own cost. Terrible experience. Not sure whether the hotel should be operating.
2019 年 12 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 27 日)
Thank you for your feedback. We apologize for the difficulties you experienced with the fire alarm during your time with us, and we deeply regret the inconvenience this caused. We have made a note of your comments to ensure we handle such situations more carefully. Please consider giving us another opportunity to prove that we are committed to providing an excellent experience. Faith Kennedy, General Manager

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I like that this property is on the beach and has a pool with its own private entrance onto the boardwalk. I also saw that they had pool view rooms but unfortunately they were sold out . Even tho I was there while they were doing construction, I would book there again. The only thing I didn’t like was that the pool wasn’t 100% clean but that can be from construction.
2018 年 10 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 25 日)
Thank you for your wonderful review of The Seagull Hotel Miami Beach. We are delighted our hotel was ideally located to the beach to make your stay with us even better. Although you liked our pool area, we regret the inconvenience you had because of ongoing construction. We hope this did not affect your overall stay and to see you again on your next visit to Miami. Faith Kennedy, General Manager

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス、設備とサービス
2019 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 22 日)
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Faith Kennedy, General Manager

10/10 (非常に良い)

宿泊されたお客様

2019 年 12 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 17 日)
It was a pleasure having you as our guest at Seagull Hotel Miami Beach. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Faith Kennedy, General Manager

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Excelente ubicación. Algunos pisos están reformados parcialmente y otros no. El personal no es de lo más amable ni capacitado. El mantenimiento y la limpieza son MALOS. Y no hay señales de intenciones de mejorarlo.
2019 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 16 日)
Thank you for being our guest. We are sorry for not meeting your expectations with our hotel and staff. We will share your comments with the appropriate individuals, and necessary actions will be taken. On a positive note, we are happy you were pleased with our convenient location. Hopefully, we will have the opportunity to make it up to you on a future visit. Faith Kennedy, General Manager

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2018 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 15 日)
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Faith Kennedy, General Manager

4/10 (不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
What you see is not what you get.
The room had bugs and he place looked way different online. What you see on line is not what you get.
2019 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 11 日)
Thank you for posting a review of your recent stay. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Faith Kennedy, General Manager

6/10 (普通)

Gepi

出張
Standort ist Super, zum Strand und zum ConventionCentre. Altes fleckiges Bad, Zimmer mit wackelige Möbel. Für Partypeople vielleicht geeignet, sicher nicht für Familien.
2019 年 12 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 10 日)
Thank you for taking the time to review our hotel! We love knowing how pleased you were with our location and appreciated the easy access to the beach and Convention Center. However, we are sorry you were not satisfied with your room. Your feedback will be shared with appropriate individuals in our organization. It was our pleasure hosting you and we hope to have the opportunity to welcome you back. Faith Kennedy, General Manager

2/10 (非常に不満)

sean

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 9 日)
Sean, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Faith Kennedy, General Manager

2/10 (非常に不満)

宿泊されたお客様

2019 年 12 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 9 日)
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Faith Kennedy, General Manager

6/10 (普通)

Maria

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
Toppen läge
Trivdes jätte bra. Toppen läge.Men vissa rum och korridorer mycket slitna.Renovering pågår ,vissa rum jätte fräscha
2019 年 11 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 8 日)
Maria, thank you for being our guest. We are glad you loved our wonderful location and that you enjoyed your time with us. However, we regret not meeting some of your expectations with regard to the condition of some areas of our property. Please know that we are in the midst of our renovation and transformation of our property. We look forward to sharing our renewed and updated hotel with our guests, so we hope that you will return soon to experience it first hand. Faith Kennedy, General Manager

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room had a giant chunk of drywall cut out of the wall. Toiletpaper seemed to have been wet and then dried. Hole in the bottom of the tub. Mold on the bathroom ceiling. Various areas of the walls which appeared to have been punched and then poorly patched over. Vending machine was empty. Great location though!
2019 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 7 日)
Thank you for choosing to stay with us. We are sorry for the disappointment you had regarding the overall condition of your room. Please be assured we have shared your concern with the appropriate team members. On a positive note, we are happy you liked our beach location. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Faith Kennedy, General Manager

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
had a plummimg problem, No parking for custmers. They charge extra for addiction to what a have already paid
2019 年 11 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2019 年 12 月 2 日)
Thank you for choosing to stay with us. We apologize for the issue you had in your room. We have shared your concern with our maintenance team, and they will take care of it. We are also sorry you were not happy with some of our additional charges. Please know our front desk staff is always available for any queries you have. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Faith Kennedy, General Manager

2/10 (非常に不満)

Oscar、Lehigh acres fl

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The property is under construction, no signs in the internet to said that the room 710 is terrible the carpets is old and dirty the bathroom too i can't wash my hands and take shower went y call the property manager he said is nothing y can do because i rented for a 3er party so we lost the money
2019 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 11 月 26 日)
Oscar, thank you for choosing our hotel for your recent stay and for providing your feedback. we apologize that our housekeeping staff overlooked some areas, specifically the bathroom, in your room. This does not meet our standards and we are very sorry this was your experience during your stay. We are also sorry for any inconvenience you had due to our renovation and transformation of our property. We hope you will give us another chance to give you the experience you deserve in our newly remodeled property. Faith Kennedy, General Manager

6/10 (普通)

Ashley

気になった点 : 清潔度
2019 年 11 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
Disappointing room condition
The pics make you think it’s an acceptable place to stay even though it’s a 2.6 star rating but the reality is the place was horrible. The bathroom had mold, cracks in the wall, it was smelly, the hallway had stained carpets, the hotel doors looked cracked and uninviting, and we smelled weed in the hallway. By the end of our stay, we were coughing because of the moisture and mold in the bathroom. We thought the place would be nice as it is by the ocean and had a pool but it’s not worth it. I’d rather spend more money next time then to stay here.
2019 年 11 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2019 年 11 月 19 日)
Thank you for taking the time to write a review about your stay with us. We were disheartened to read we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not experience the same issues you did. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Faith Kennedy, General Manager

2/10 (非常に不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 11 月 19 日)
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Faith Kennedy, General Manager

2/10 (非常に不満)

Gitika

2019 年 11 月に 1 泊滞在

4/10 (不満)

Bernard

気になった点 : 清潔度、施設のコンディションと設備
Disappointing, would advise against staying here
Disgusting bathroom, although the actual beds were fine, we found multiple live small insects in the corner of the room. Bathroom tub and sink were stained with yellow water residue/ limescale. likewise the bath tape/faucet would not stop dripping and the wash basin plug could not be removed. Multiple holes in the bathroom wall simply painted over with white paint but it was clear there were lots of defects. Reported this to staff who seemed apathetic when we raised these issues.
2019 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 11 月 15 日)
Bernard, thank you for staying with us and taking the time to post a review. We are terribly sorry for the problems with our housekeeping service during your stay. We do have procedures in place to prevent these types of issues. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Faith Kennedy, General Manager

8/10 (良い)

Patrick

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Top Lage am Strand
2019 年 11 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2019 年 11 月 10 日)
Patrick, thank you for taking the time to review your stay at Seagull Hotel Miami Beach. We are happy to know our location close to the beach was ideal for you and that you had a pleasant experience while you were here. We appreciate you being our guest and look forward to welcoming you back soon. Faith Kennedy, General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente y económico hotel
Excelente ubicación y vistas
2019 年 11 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2019 年 11 月 10 日)
Much gratitude for taking time to review your stay at Seagull Hotel Miami Beach. It is delightful to know you enjoyed our beautiful view and that our beach location worked well for you. Thank you for being our guest, and we look forward to your next visit! Faith Kennedy, General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I like that it was quiet and good sevice i really enjoyed my stay
2019 年 10 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2019 年 11 月 5 日)
Thank you so much for the wonderful review, most especially the kind comments about our staff. It is important to us that all our guests have a great experience and we are delighted you enjoyed your stay with us. We appreciate your feedback and look forward to hosting you again at the Seagull Hotel Miami Beach. Faith Kennedy, General Manager

4/10 (不満)

David

気になった点 : 清潔度、施設のコンディションと設備
2019 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 11 月 5 日)
David, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Faith Kennedy, General Manager

2/10 (非常に不満)

宿泊されたお客様

2019 年 10 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 31 日)
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Faith Kennedy, General Manager

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property was horrible dirty rooms, dirty balcony, dirty bathroom, dirty floors, rude staff wouldn’t recommend this property to anyone
2019 年 10 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 27 日)
Thank you for taking the time to write a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Faith Kennedy, General Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location. Everything is aged and worn and slightly grubby. However, they are (apparently) in the process of upgrading the rooms and amenities.
2019 年 9 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 26 日)
We recognize your time is valuable and appreciate the feedback you have provided for Seagull Hotel Miami Beach. It is good to know our location was convenient for everything you wanted to do on this visit. We look forward to sharing our renewed and updated hotel with our guests so we hope that you will return soon to experience it first hand. Faith Kennedy, General Manager

4/10 (不満)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The location of the hotel is amazing, but the pictures were a little misleading. There was mold in the bathroom and the AC unit was really loud.
2019 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 21 日)
Thank you for your review. We are sorry for you were disturbed by the noise from the air conditioning unit and the cleanliness issues you experienced during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope we are able to welcome you back in the future for a more enjoyable experience. Faith Kennedy, General Manager

6/10 (普通)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Zimmer war ok, bad und wc absolut renovierungsbedürftig. Im allgemeinen alles Alt und nicht sehr sauber. Würde ich nicht wieder buchen.
2019 年 10 月に 9 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 20 日)
Thank you for choosing our hotel for your recent stay and for providing your feedback. We are in the midst of our renovation and transformation of our property. We look forward to sharing our renewed and updated hotel with our guests, so we hope that you will return soon to experience it first hand. Faith Kennedy, General Manager

6/10 (普通)

Nubia

気になった点 : 清潔度
Mejorar el aseo
Excelente ubicación pero falta una buena administración para mejorar la parte del aseo. Necesita una buena fumigación
2019 年 10 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 18 日)
Nubia, thank you for the specific feedback about your stay. We apologize that the cleanliness of our property was not up to par and prevented you from leaving our hotel with a more favorable impression. We do our best to make sure every area is well maintained, and we will work harder so as not to disappoint you in the future. On a positive note, we are happy you liked our convenient location. We appreciate your business and hope you will be back to see us on your next trip to the area. Faith Kennedy, General Manager

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nada me sentí engañado por travelocity estuve tratando comunicasion con ustedes pero todo fue en vano esa fue j una mala experiencia que me volverá a pasar a mi ni a ninguna de mi familias y amigos.
2019 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 16 日)
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope you will consider staying with us again in the future. Faith Kennedy, General Manager

6/10 (普通)

Else

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Blandet oplevelse
Tilstanden på hotellet er stadig langt under middel. De renoverer på liget løs, men det er altså ikke sagen. Men hotellet ligger meget centralt. Det gjorde st vi boede der igen.
2019 年 10 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 14 日)
Else, thank you for choosing our hotel for your recent stay and for providing your feedback. We are in the midst of our renovation and transformation of our property. On a positive note, we are happy you liked our convenient location. We look forward to sharing our renewed and updated hotel with our guests, so we hope that you will return soon to experience it first hand. Faith Kennedy, General Manager

10/10 (非常に良い)

Louie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 11 日)
Louie, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Seagull Hotel Miami Beach, and we look forward to welcoming you back soon. Faith Kennedy, General Manager

10/10 (非常に良い)

Shayen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Having a relaxed vacation!
we have stayed vat this hotel always good this time it was surprise given a newly renovated pool side room clean fridge coffee machine microwave steps to the beach had a great time staff were real friendly ,what was missing a soap dish in the shower where I bought one in Marshals ,there should always be a lower tap to wash your feet without getting wet all over overall great room and fantastic stay thank you for the workers who made the stay relaxed and helpful !!
2019 年 9 月に 12 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 11 日)
Shayen, it is great to hear your travels brought you back to see us again! Thank you very much for the terrific comments about our comfortable accommodations with thoughtful amenities, as well as our convenient location to the beach. We are delighted our hotel offers everything you need for you to enjoy a relaxing vacation. We value your feedback, and we appreciate you sharing it with other travelers. It was our pleasure hosting you, and we look forward to your next stay at the Seagull Hotel Miami Beach. Faith Kennedy, General Manager

10/10 (非常に良い)

Aqil

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2019 年 10 月 8 日)
Aqil, thank you for rating your stay at Seagull Hotel Miami Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Faith Kennedy, General Manager

4/10 (不満)

Bernardo、Chicago

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worst experience ever. Security people were so mean. Our air conditioner broke down and was never fixed. Last time we stayed at that hotel. Room was a mess.
2019 年 9 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2019 年 10 月 3 日)
Bernardo, thank you for being our guest. We are sorry for the unpleasant encounter you had with some of our associates. We also apologize for the difficulties you had in your room and the problem with the air conditioning unit. We will share your comments with the appropriate teams, and necessary actions have been taken to ensure this is not repeated. We regret your experience and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Faith Kennedy, General Manager

8/10 (良い)

Maria Luz

2019 年 9 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. Great rates and the staff was so helpful the whole time!
2019 年 9 月に 1 泊滞在
watsonからの返信 (投稿日 : 2019 年 9 月 19 日)
Hello, thank you for your positive feedback and we are thrilled you like the location and our staff.

2/10 (非常に不満)

selene

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is fraud advertisement. Hotels doors are filthy, the restrooms disgustingly filthy.
2019 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 9 月 19 日)
Selene, thank you for choosing our hotel on your visit to the area. We regret not meeting some of your expectations and apologize for the problems with our housekeeping service during your stay. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Faith Kennedy, General Manager

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
2019 年 9 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 9 月 11 日)
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Faith Kennedy, General Manager

2/10 (非常に不満)

M

出張, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I can’t believe this hotel is still open. There are roaches everywhere there are hookers on the outside of the lobby. Drug dealers and homeless sleeping in the pool area. Mold in the fridges roaches in the microwave stains all over the carpets stains on mattresses mold in the showers ice machines don’t work drink vending machines out of order and to top it off the only vending machine that works has three different kinds of condoms. Keep your family safe, choose a different hotel!
2019 年 8 月に 8 泊滞在
watson constantinからの返信 (投稿日 : 2019 年 9 月 6 日)
Hello, thank you for taking your time to write your feedback from your recent stay here at the hotel. I'm sorry you did not enjoy your stay as planned. the hotel is currently under renovation to address all the issues you have experience and hope you give us another change if you ever visit Miami beach in the future.