外観

レジデンス・イン・マイアミビーチ・サーフサイドの口コミ

3 out of 5

口コミ

8.2

とても良い

評価 10 - 1003 件の口コミ中 467 件が非常に良い" "
評価 8 - 1003 件の口コミ中 279 件が良い" "
評価 6 - 1003 件の口コミ中 119 件が普通" "
評価 4 - 1003 件の口コミ中 69 件が不満" "
評価 2 - 1003 件の口コミ中 69 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.8/10

設備とサービス

8.4/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

2/10 (非常に不満)

ã?ã??ãª

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
窓はあるが開かない窓で、ジメジメしていて嫌な匂いが部屋中充満しており息の詰まるホテルでした。周辺も寂れていて、子どもたちも退屈してしまい、毎日Uberでかなり移動しました。残念ですがもう訪れません。
2023 年 8 月に 2 泊滞在

8/10 (良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
So much to say here. First, let me assure you, I would stay here again. However, there were little issues throughout my stay that just kept popping up and were irritating. -Our Internet on the TV did not work. Maintenance stopped up, looked at it and said, well maybe it will work tomorrow. HUH? (And spoiler alert: It didn't.) They offered for us to switch rooms, but it wasn't worth the effort. -The bar at dinnertime was WAY understaffed, and the front desk was as well throughout the day. (Pro Tip to Marriott: Try letting customers order food and non-alcoholic drinks electronically and add those $30 daily resort credits to that account.) -We set the temp in our room to 72, but it kept overriding and going up to 76. We had to decipher that system to figure out how to turn the automatic setting off. I realize this is eco-friendly, and I'm here for it, but I don't want to sleep in 76 degree temps. Maybe put a little sign next to the control so people can easily disable it and have housekeeping re-engage it after check-out? -Finally, the message light on the phone would not turn off. When I first saw it and called down, I was told that it was like this in many of the rooms. Another head scratcher for me -- like, maybe FIX the problem??? Again, I would choose this hotel again, but those things were irritating and I hope Marriott can do better on my next stay.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Patricia, thank you for choosing Residence Inn by Marriott Miami Beach Surfside and for sharing your thoughts. It's great to hear that you would stay with us again. Our team will certainly review the areas you've mentioned to make improvements. Your suggestions are appreciated, and we hope to provide a smoother experience during your next visit. We're looking forward to welcoming you back.

10/10 (非常に良い)

Hinda、Newtown

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay at the Marriott was exceptional. The location and views were amazing. The hotel is extremely accommodating and that made our stay the best possible.
2024 年 5 月に 2 泊滞在

4/10 (不満)

Valerie

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a “king room” booked and got a room with 2 twin beds. There was no AC control , just a vent for “AC” and a ceiling fan. The room was really hot. The sheets were “white” but really brownish stained, the towels old and thinned out, broken. The decor is tacky, specifically the ceiling is painted brown and the curtains don’t cover the sun so we woke up with a tan.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Valerie,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations. Issues with the room setup and cooling system are not reflective of our usual standards. Cleanliness and maintenance are top priorities, and your comments about the linens and towels will be addressed with our housekeeping team. The decor, while aimed to provide a unique ambiance, is not to everyone's taste and we appreciate your input.Thank you for your patience and we hope for an opportunity to improve your experience in the future.

10/10 (非常に良い)

Pavel Yelena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When we come back to Miami Surfside definitely will stay here again.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Pavel Yelena, thank you for your kind words! The team at the Residence Inn by Marriott Miami Beach Surfside is thrilled to hear you had a wonderful stay. We're looking forward to welcoming you back on your next visit!

2/10 (非常に不満)

Ilona、Homer Glen

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I didn’t like to stayed in the basement I asked them, but they ignored . It was so dark, no WiFI, so loud from 6 am
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Ilona, we are truly distressed to hear about your experience and sincerely apologize for any discomfort you encountered during your stay. Issues related to room lighting, internet connectivity, and noise levels are certainly not reflective of the guest experience we strive to offer. Please feel assured that your comments have been duly noted and shared with our team members to take necessary steps to avoid such instances in the future. We hope you will give us another opportunity to better serve you in the future.

8/10 (良い)

Dominique、Orlando

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It five minutes walk to the beach, i wish parking was free
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Dominique, it's delightful to hear that you appreciated the close proximity of Residence Inn by Marriott Miami Beach Surfside to the beach. We understand your perspective regarding parking and would like to clarify that its charges are aligned with standard practices in our location. We hope to have you back again for another great stay!

8/10 (良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Maria, thank you for your high rating of Residence Inn by Marriott Miami Beach Surfside. It's wonderful to learn that you had a positive experience. We hope to have the pleasure of serving you again in the future.

10/10 (非常に良い)

Vernon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed our stay. The staff treated very good.
2024 年 5 月に 2 泊滞在

6/10 (普通)

srinivas、Wheeling

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel Ambience is good. Washroom position is not good.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Srinivas, it's appreciated that you acknowledged the atmosphere at the property. Regarding your comment about the bathroom layout, we duly note your feedback as we continuously strive to enhance guest experience. Please know that it's our aim to make every unsatisfactory element as comfortable as possible. Thank you for your review. We look forward to having another chance to better serve you next time.

10/10 (非常に良い)

Albert

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Albert, thank you for taking the time to rate the Residence Inn by Marriott Miami Beach Surfside. Your positive feedback is highly valued. Our team is delighted you had a great stay and we would love to welcome you back the next time you're in the area!

10/10 (非常に良い)

Donna Turner, Marvin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice property
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Donna, we appreciate your uplifting remarks regarding your stay at the Residence Inn by Marriott Miami Beach Surfside. Your recognition of our well-appointed property is truly valued. We trust we'll have the opportunity to deliver more positive experiences for you in the future.

10/10 (非常に良い)

Romina

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 18 日)
Romina, Residence Inn by Marriott Miami Beach Surfside appreciates your perfect rating. We're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

6/10 (普通)

Xin

2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for taking the time to submit this feedback, Xin.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 (非常に良い)

Pablo

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Pablo, it's fantastic to hear that your experience at Residence Inn by Marriott Miami Beach Surfside was a positive one. Your high rating is much appreciated. We hope to have the pleasure of hosting you again in the future.

6/10 (普通)

DANIELLE

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
The shower didn't have a door so we had to shut the ac off to shower or it was too cold to function. The bed was uncomfortable. It's 38 a day to park. It was fine, but all things considered I wouldn't stay there again.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Danielle, your feedback is appreciated as it helps to spot areas for improvement. It's regrettable to know that the shower design and bed comfort didn't match your expectations. Also, while the parking fee is competitive for the area and includes many conveniences, we apologize if it didn't meet your preferences. It's disheartening to hear that, after considering everything, you wouldn't revisit. Please know that, if your travels ever lead you back this way, our team members would be eager to make your next stay more enjoyable.

10/10 (非常に良い)

Miguel Theodor

良かった点 : 設備とサービス、施設のコンディションと設備
Very central and good
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Miguel Theodor, your generous feedback for Residence Inn by Marriott Miami Beach Surfside is highly appreciated. We're glad to hear you found the location central and satisfactory. We hope to have the opportunity to serve you once again in the future.

10/10 (非常に良い)

Masanao、Tuckahoe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Masanao, it's fantastic to hear that your stay at Residence Inn by Marriott Miami Beach Surfside was a positive experience. We appreciate your rating and truly thank you for choosing us for your Miami Beach visit. The loyalty of guests like you promotes our commitment to improving our service. We look forward to welcoming you back in the near future.

8/10 (良い)

Noah

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
Great location one block from beach, and the hotel provides towels and chairs which is very nice. Great pool as well! Property felt slightly understaffed but good service overall. Grocery store is two blocks away which is very convenient!
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Noah, it's wonderful to hear that the excellent location of Residence Inn by Marriott Miami Beach Surfside was a highlight of your stay. It's also wonderful that the pool, beach amenities, and nearby grocery store all added to the convenience of your trip. We appreciate you acknowledging our team's dedication to service despite the challenges. Rest assured, we always strive to ensure an optimal guest experience and we're thrilled you had a pleasant stay. Looking forward to your next visit.

10/10 (非常に良い)

Roberto

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buen lugar y muy tranquilo. Volveria a ir
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Roberto, nos complace saber que disfrutó de su estadía en el Residence Inn by Marriott Miami Beach Surfside, reconociéndolo como un lugar agradable y sereno. Es maravilloso saber que volverías otra vez. ¡Esperamos ansiosamente su próxima visita!

10/10 (非常に良い)

magali

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It has a full size kitchen with microwave, dishwasher, toaster, and coffee machine. Also, plates and utensils included. The one bedroom suite is sleek modern, the lay out is perfect!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Magali, thank you for highlighting the features of your suite at Residence Inn by Marriott Miami Beach Surfside that made your stay enjoyable. We're delighted you appreciated the full kitchen and sleek modern design of our one-bedroom suite. Thank you for choosing us, we hope to welcome you back in the near future for another outstanding experience.

10/10 (非常に良い)

Mark

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic staff, excellent facilities and very close to the beach
2024 年 3 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Mark, your kind words about Residence Inn by Marriott Miami Beach Surfside are greatly appreciated. We're glad to know you found our team members wonderful, facilities top-quality, and proximity to the beach suiting your needs. We hope to have the pleasure of hosting you again soon.

8/10 (良い)

Luis、West Vancouver

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
To much delay to serve lunch. Aprox 1 hour . Also our room . The door in the bath never was fixed. We stay for one week
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Luis, thank you for taking the time to share your experience at the Residence Inn by Marriott Miami Beach Surfside. We regret to hear there were longer wait times than expected for lunch and that there was an issue with the bathroom door during your stay. We're committed to ensuring the best possible experience for our guests, and your feedback aids in our continuous improvement. We hope you'll give us the opportunity to better serve you in the future.

10/10 (非常に良い)

Amit

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stuff and great facilities. The room was well equipped and clean. Stuff was accommodating and helpful. Highly recommended
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Amit, we're thrilled to hear of your positive experience at Residence Inn by Marriott Miami Beach Surfside. It brightens our day to know that you found the room to be well-appointed and our team members supportive. Thank you for your high recommendation and we can't wait to welcome you back in the future.

10/10 (非常に良い)

gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a great hotel. 3 star gives you 5 star experience.
2024 年 3 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Gary, we truly appreciate your glowing feedback on your stay at Residence Inn by Marriott Miami Beach Surfside. It's gratifying to learn you felt our establishment offered a top-tier experience. Thank you for taking the time to share your views. We eagerly anticipate your return for another excellent stay.

6/10 (普通)

Juan pablo

良かった点 : 清潔度、スタッフとサービス
bueno
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Juan, apreciamos tus comentarios concisos. Siempre nos esforzamos por brindar la mejor experiencia y continuaremos trabajando para alcanzar esa marca. Esperamos darle la bienvenida nuevamente para una estadía más satisfactoria en el futuro.

10/10 (非常に良い)

Chavi

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for the 5/5 rating, Chavi!It's excellent you enjoyed your time at Residence Inn by Marriott Miami Beach Surfside so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 (非常に良い)

Gary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was really good trip Room is also pretty good But the breakfast close too early 9:30 when you are in holidays.
2024 年 3 月に 14 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Gary, it's great to know that you enjoyed your stay at the Residence Inn by Marriott Miami Beach Surfside and found our rooms pleasing. We understand your comment about the breakfast timing and we'll certainly consider your feedback. It's always our goal to ensure the satisfaction of our valued guests. We hope to see you again in the future for another good trip!

6/10 (普通)

Ruchi

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for sharing your feedback, Ruchi!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 (良い)

Tracey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
V
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Thanks for the 4/5 rating, Tracey!We're happy you had such a lovely stay at Residence Inn by Marriott Miami Beach Surfside! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 (良い)

Cyd

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to share your review with us, Cyd!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Residence Inn by Marriott Miami Beach Surfside. Thank you and have a wonderful day!

8/10 (良い)

Christian

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I already stayed 5 times here, and for the first time I am not that positive about it. Breakfast was better, cleaning was better, elevator was broken and pool bar understaffed. Location and staff are great and create a willingness to come back.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 10 日)
Christian, it's heartening to know that the Residence Inn by Marriott Miami Beach Surfside's prime location and our remarkable team members have consistently brought you back. We do, however, acknowledge your feedback regarding the recent breakfast offering, cleaning service, as well as the issues with the elevator and poolside service. We always aim to meet our guests' expectations and we're committed to making your next stay more reflective of the high standards we are known for. We truly value your continued loyalty and look forward to enhancing your future visits.

6/10 (普通)

Kevin Michael

2024 年 2 月に 9 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for the feedback, Kevin.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

4/10 (不満)

Diana

気になった点 : スタッフとサービス
2024 年 2 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for sharing your feedback, Diana.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 (非常に良い)

Dokk

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place for family stays
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 28 日)
Dokk, it's wonderful to know your family had a great experience at the Residence Inn by Marriott Miami Beach Surfside. We appreciate your recommendation and look forward to welcoming you back in the near future. Thank you for choosing us for your stay.

6/10 (普通)

JONATHAN MOCHE

家族旅行
Points positifs: proximité plage, piscine chauffée, lobby sympathique, à 1 block d'une rue animée pleine de resto, à 3 block du trolley qui mène directement à Downtown en 20-30 minutes. Points négatifs: tarif exorbitant pour ce type d'hôtel, coin cuisine incomplet (pas de plan cuisson), pas assez de chaises (2-3 ds chambre de 4), demande au personnel relayée 1 fois sur 2, bar assez pauvre, manque une paroi ds la conception de la douche pour éviter d'eclabousser partout.
2024 年 2 月に 8 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 21 日)
Jonathan, merci d'avoir pris le temps de partager votre expérience. Nous apprécions vos commentaires positifs sur notre proximité pratique de la plage, notre piscine chauffée, notre hall agréable et les grandes attractions locales à une courte distance.Quant à vos préoccupations, nous prenons note de comprendre vos commentaires concernant la valeur et certains aménagements de votre chambre. De plus, notre équipe est consciente de la nécessité d'améliorer la communication pour garantir que toutes les demandes des clients soient traitées rapidement et avec précision. Vos commentaires sur les offres du bar et la conception de la salle de bain ont été pris en compte pour des améliorations futures. Merci encore pour vos précieux commentaires. Nous espérons vous accueillir à nouveau dans le futur, en vous offrant une expérience bien améliorée.

10/10 (非常に良い)

Shomari

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 17 日)
Thanks for the perfect rating, Shomari!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn by Marriott Miami Beach Surfside.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス
decepção
já estivemos antes neste hotel, porem desta vez foi péssimo. Decepcionante. Todos os dias tínhamos que pedir pelo menos três vezes para limparem e arrumarem o quarto. Café da manha diminuiu nível sendo que nem pão de forma tinha. para conseguir toalhas com a camareira fomos recebidos com aspereza. sem detergente para e esponja para lavar louca, apesar de ser um residence com cozinha. O Hotel oferece um voucher de U$30.00 para gastar no bar porem um simples sanduiche levou 45 minutos para chegar e mesmo assim apesar de pedirmos dois, veio um. Sem falar que diversos itens do cardápio não tinham para oferecer.
2024 年 2 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 15 日)
We appreciate your feedback regarding your recent stay with us. We sincerely regret that your experience did not meet your expectations, particularly in regards to our housekeeping and breakfast services. We also acknowledge the inconvenience you faced regarding the delay in bar service. We aim to deliver a smoother experience going forward. We are always endeavoring to enhance our services and feedback like yours helps us in this process. We hope to have the opportunity to make it right on a future stay.

4/10 (不満)

Milton

小さなお子様連れの家族旅行
Bedroom tv drawer was not secured to wall. Drawer flipped over and almost crushes my littler kid. I asked staff to correct safety issue to prevent accidents with future guests.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for your feedback, Milton.We are very sorry to hear of the issue you experienced while you and your family stayed at our hotel. We certainly appreciate you bringing this to our attention. Please rest assured that we take the safety of our guests and patrons very seriously.We’d love to host you again and are confident that we can provide you with a more positive experience in the future.

2/10 (非常に不満)

Cody

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 14 日)
We appreciate your feedback, Cody.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 (普通)

seth a

2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 13 日)
Seth A, thank you for taking the time to rate us. It appears there might have been some areas where we didn't completely meet your expectations. We'd love the opportunity to learn more about your stay, so please don't hesitate to share any feedback with us. We hope to welcome you back in the near future and work towards delivering a five-star experience.

6/10 (普通)

Peter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Restaurant is closed for renovations.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 28 日)
Peter, thank you for sharing your experience. It's regrettable to hear about the inconvenience caused by the ongoing improvements at our dining establishment. We're taking significant strides to enhance our services, and we hope to have the chance of providing you with an exemplary stay in the future.

10/10 (非常に良い)

Valerie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room with spacious bathroom. Walking distance to the beach and to bal harbour mall. There is also a Publix supermarket nearby. Friendly staff.
2023 年 11 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 28 日)
Valerie, it's delightful to learn that you enjoyed your stay at the Residence Inn by Marriott Miami Beach Surfside. We're glad you found our rooms, especially the bathrooms, spacious and appreciated our proximity to the beach, shopping outlets, and local amenities. Your kind remarks about our hospitable team members are much appreciated as well. We're looking forward to welcoming you back in the future.

4/10 (不満)

Amy

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
I would not stay here again for several reasons: the sofa bed was very uncomfortable, the sofa was also uncomfortable to sit on, they were understaffed with housekeeping & front desk, the loud construction made the lobby area miserable, and there were many fees added on to the nightly rate ($50 per day pet fee, $38 per day parking fee, $30 per day resort fee). The shower was only partially enclosed so water sprayed out to the floor and on the bathroom wall. There was already water damage on the wall near the shower. And when I requested extra towels on 2 separate days, it took several hours to get the towels. On the bright side, the location was excellent with a 2 minute walk to a beautiful beach, 2 minute walk to the community center which included water slides & lap swimming, and 5 minute walk to Publix market.
2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 28 日)
Amy, it's regrettable that certain aspects of your stay did not meet your expectations. We understand your concerns about the comfort of the furnishings, timeliness of our housekeeping and front desk service, as well as the fees associated with your stay. The difficulties you experienced with the shower and promptness of towel delivery are points we'll take into consideration for improvement.Conversely, it's uplifting to hear you appraised our location favorably. Being close to the beach and community center, along with nearby market amenities, is something we believe adds significant value to a stay with us. We appreciate your constructive comments and strongly hope we can showcase improvements should you ever visit in the future.

2/10 (非常に不満)

Gustavo、Lo Barnechea

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
5 rooms in 3 nights. The first had water coming from underneath. All wet and I almost slipped. They changed the room for a new one and one window was broken. The third room, the air conditioning stopped working. They moved us to a fourth room. The air conditioning was broken also. Finally and for the mas night and after 4 rooms, everything was ok, but no chance to have a late check out
2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 19 日)
Gustavo, it seems your stay was not as smooth as we would have hoped. We apologize for the inconveniences related to the room conditions and any resulting changes. We deeply regret the issues you encountered with the air conditioning in several rooms, and the fact you were not able to enjoy a late check-out. We value your feedback and assure you we will work diligently to improve on these matters. Thank you for sharing your experience with us and we hope to be given another opportunity to serve you better in the future.

10/10 (非常に良い)

Eliyahau

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are clean. The staff and location is great. Will definitely come back again next time.
2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 17 日)
Eliyahau, we appreciate your positive feedback about the Residence Inn by Marriott Miami Beach Surfside. It's wonderful to learn that our clean rooms and fantastic location added to your enjoyable stay. Also, it's great that our team members left such a positive impression. We're eagerly awaiting your return for another exceptional visit.

8/10 (良い)

Bart

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 17 日)
Thank you for the great rating, Bart!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Residence Inn by Marriott Miami Beach Surfside. Thank you again for sharing!

6/10 (普通)

Lamar

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Perfect hotel right across from the beach.
2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 15 日)
Lamar, it's wonderful to hear that Residence Inn by Marriott Miami Beach Surfside's location fit your needs so well. We're grateful you chose us for your beach-side experience. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Rebecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 13 日)
Rebecca, it's fantastic to hear you had an impressive stay at Residence Inn by Marriott Miami Beach Surfside! We always strive for excellence and your rating indicates we met that mark. We truly appreciate you choosing us for your Miami Beach visit, and we look forward to having the pleasure of your company again in the future.

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 8 日)
While it's unfortunate to hear about your recent experience, we appreciate your taking time to share your rating. It is regrettable to know that your stay fell short of ideals. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.