Dear Makoto, On behalf of our entire team at Pestana Miami South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Miami South Beach.Best regards,

Dear A, Thank you very much for your positive feedback regarding your recent stay. We were delighted to hear that overall, you were satisfied with your hotel experience. It was a pleasure to host your stay and we hope to welcome you back again in the future. Best Regards, Steven Trave, General Manager

Dear Mr. Dino, On behalf of everyone at Pestana South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your comments regarding the property cleanliness and other details, are appreciated and valued.Looking forward to welcoming you again very soon!Best regards.

Dear Parth, Thank you so much for your feedback!We really appreciate it!We hope to see you soon at the hotel!

Dear Laura Thank you so much for your feedback! We just want to inform that our team is always available in the Front Desk to change your room or to check solutions in your existing room, in order to hall you with a great experience!

Dear Mrs Shakiri, We sincerely apologize for the inconvenience you experienced during your recent stay with us. After investigating the matter, we found that your reservation, made through Expedia for 2 nights, wasn't integrated into our system correctly. Regrettably, it was initially treated as a no-show, resulting in the delay and confusion during check-in. Regarding the issue with your deposit and resort fees during check-out, there was a billing error on our part, which we promptly rectified with the assistance of our Director of Front Office. We understand waiting can be frustrating, and we apologize for any inconvenience caused during this process. Please rest assured that we addressed the matter promptly, despite the delay in reaching our Front Office Director, who was concluding another guest's check-out. We strive to ensure the comfort and convenience of all our guests, including helping to prevent potential inconveniences such as towing fees.Furthermore, we'd like to highlight that despite the initial reservation confusion, we were able to accommodate you promptly upon your arrival, which isn't always guaranteed in cases of no-show reservations. This was not informed in your feedback, right? Not to mention that we help you saving 500 towing fee because we immediately advise that your car was going to be towed. We appreciate your feedback as it helps us identify areas for improvement and enhance the overall guest experience. But allow us to inform that most of our guests are thrilled with the excellent service that we are known for.Thank you for choosing to stay with us.

Dear JaneThank you for sharing your feedback with us. We appreciate your insights and apologize for any inconvenience you experienced with our staff. Please be assured that while we may have new team members, there is always a senior responsible person available to assist our guests promptly and effectively.We value your input and strive to continuously improve our service. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

Hello, Karem, Thank you so much for your feedback. Yes, we do not have an ice machine and we do not advertise an ice machine. We really hope this was not an inconvenience for you. Hope to see you soon.

Dear Nicholas James, On behalf of our entire team at Pestana Miami South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Miami South Beach.Best regards,

Dear Megan, thank you so much for your feedback. We hope to see you again soon!

Hello, Shari, Thank you so much for your feedback. Please note that our check in starts at 4 PM . There is an early check in fee that is 50 + tax for any arrival around 10 AM. Before 10 AM we charge 60 % of the daily rate or we do make a special price. As all our guests know the check in time, they usually come around this hour if they do not want to pay an early check in fee, if there are rooms available. It is not about poor business, actually is about settling business procedures. Also, if a guest arrives at 3PM and the room is ready, we do not charge early check in fee, as it happens in a lot of hotels. We appreciate your comment, and we hope to see you soon at the hotel.

Dear Mat, Thank you so much for the feedback. We hope that next time you can request a room move if you don't like the one assigned. The music on the pool is from 9 AM to 10 PM, and it's not a party music. Thank you for mentioning our staff in a positive way! Hope to see you soon!

Thank you so much for your feedback! Hope to see you soon

Thank you so much for your feedback!

CaroLuiz Gustavo, Em nome de toda a equipa do Pestana Miami South Beach, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo(a) como Hóspede e esperamos voltar a recebê-lo(a) em breve no Pestana Miami South Beach.Cordialmente, João AlhaisHotel General Manager

Dear Anthony, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards, João AlhaisHotel General Manager

Dear stacey r., Thank you for taking the time to provide us with your feedback on your experience at Pestana Miami South Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Miami South Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,João AlhaisHotel General Manager

De parte de nuestro personal de Pestana Miami South Beach, le damos las gracias por el tiempo dedicado a facilitarnos sus positivos comentarios. Su opinión es fundamental para nosotros, para continuar mejorando nuestro servicio y anticiparnos así a las necesidades de nuestros huéspedes.Nos complace saber que hemos cumplido con sus expectativas. Ha sido un placer para nosotros recibirlo como huésped, y estamos deseando volver a darle la bienvenida en Pestana Miami South Beach.Saludos cordiales,

We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Miami South Beach.Kind regards,

Thank you for taking the time to provide us with your feedback on your experience at Pestana Miami South Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have causedWe would like to thank you for staying at Pestana Miami South Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,

Dear Bethany, Thank you so much for your kind words and for chossing us to stay in Miami Beach.We very much forward to seeing you back soon.Regards

Estimado Tizianni,Thank you so much for your feedback.Looking forward to seeing you back.Regards,

Dear Alcemir,Thank you so much for such generous feedback.Looking forward to seeing you soon.Regards,

Estimada Sra Valentina, Nos gustaría darle las gracias por su más sincera opinión sobre su estancia. Desgraciadamente, no hemos podido cumplir sus expectativas. Le pedimos disculpas de corazón por cualquier inconveniente que esto le haya podido causar. Asimismo, hemos tomado nota de todas las cuestiones que ha mencionado para poder realizar las mejoras necesarias a corto plazo.Le agradecemos que haya elegido Pestana Miami South Beach para su estancia y esperamos que nos dé otra oportunidad en el futuro para poder demostrarle nuestros elevados estándares de servicio y recuperar su confianza en su siguiente visita.Saludos cordiales,

Dear Craig, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

Dear Victor, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

Chere Frederique, Nous souhaitons vous remercier de nous avoir donné un avis honnête concernant votre séjour. Malheureusement, nous n’avons pas su satisfaire vos attentes. Nous souhaitons vous présenter nos excuses pour les éventuels désagréments causés. Nous avons bien pris note de tous les problèmes mentionnés afin que des améliorations puissent être apportées à court terme.Nous apprécions le fait que vous ayez choisi Pestana Miami South Beach pour votre séjour. Nous espérons que vous nous donnerez une nouvelle occasion de vous prouver le haut niveau de qualité de nos normes de service et de regagner votre confiance lors de votre prochaine visite.Cordialement,

Chère fouzia, Nous souhaitons saisir cette occasion pour vous remercier d’avoir pris le temps de nous donner votre avis. C’est avec plaisir que nous avons lu vos commentaires enthousiastes à propos de notre emplacement. Nous sommes très fiers de pouvoir offrir une grande expérience à nos hôtes.Nous vous remercions pour votre séjour, et nous sommes impatients de vous accueillir de nouveau à Pestana Miami South Beach.Cordialement,

Dear Jennifer, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

Dear Sharon,Thank you so much for your valuable feedback.Hope to welcome you back very soon.

Dear Cathy,Thank you so much for your valuable feedback.Hope to welcome back very soon.Regards,

Dear Keloir Q, Thank you for taking the time to provide us with your feedback on your experience at Pestana Miami South Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.However allow me to inform and so other Guests know, that there are no pictures that relate the hotel connection with the beach. We indeed just a walk around and crossing Collins Avenue, hence i dont think this is a surprise.Microwave is available in the property. Please bear in mind this is Hotel and Hotel rooms, not an apartment with a kitchenette. Its a different product.I dont know exactly what time you arrived at the hotel, however formal check in time starts at 4pm, other before that is not guaranteed, meaning that if you got the room earlier than that those are great news even waiting 1h45.We would like to thank you for staying at Pestana Miami South Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,

Dear Mr Donald,Thank you so much for such kind feedback and words.This is what make us strive to provide everyday a great customer service.You made our day :)We hope to see you back very soon.Kind regards

Dear Robert,Thank you so much for such valuable feedback.See you soon,

Dear Mariana, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

Dear Nargiza,Thank you so much for such a valuable feedback and words. We are so happy.You are right, Mihaela is definitely a great asset to the Hotel.I hope to see you back very soon.Regards

Dear Morrison,Thank you so much for such fantastic feeback.Its been a pleasure to have you with us.Regards

Dear Ms. susan, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. Allow me to say that this area is actually the most safe area in Miami Beach as it is a residential area. All surrounding areas and blocks yes, it might be unsafe (despite no news of any occurrence) late night. But bear in mind this is a big city. Dont really agree with you.We appreciate that you chose Pestana Miami South Beach for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,

Caro Rui,Grazie mille per il feedback e le parole così preziose.Spero di darvi il benvenuto bacj molto presto.Saluti

Dear Mariela,Thank you so much for your valuable feedback.Unfortunately with no further details we are not able to know whats exactly made us deserve a 3 out of 5.Regards

Estimado Rui,Muchas gracias por tan valiosos comentarios y palabras.Definitivamente tenemos un gran equipo y Una localización agradable y premium.Espero darle la bienvenida muy pronto.Saludos

Estimada Rocio,Muchas gracias por tan valiosos comentarios y palabras.Definitivamente tenemos un gran equipo.Una localización agradable y premium.Espero darle la bienvenida muy pronto.Saludos.

Estimada Veronica,Muito obrigado por tão maravilhosas palavras relativamente à sua recente estada no Pestana South Beach.Foi um gosto enorme poder tê-la connosco e esperamos voltar a receber muito em breve.Até já :)

Dear Hendrik,Thank you so much for your kind feedback.Looking forward to welcome you back soon.Regards,

Dear Swati,Thank you so much for your valuable and kind feedback.Its been a pleasure to have you here.See you back soon.