ビーチ、ビーチカバナ、サンラウンジャー、ビーチタオル

ノーチラス ソネスタ マイアミ ビーチの口コミ

4.5 out of 5
ノーチラス ソネスタ マイアミ ビーチ
1825 Collins Avenue, Miami Beach, FL

口コミ

8.2

とても良い

評価 10 - 233 件の口コミ中 115 件が非常に良い" "
評価 8 - 233 件の口コミ中 58 件が良い" "
評価 6 - 233 件の口コミ中 31 件が普通" "
評価 4 - 233 件の口コミ中 19 件が不満" "
評価 2 - 233 件の口コミ中 10 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Eddie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for the fantastic rating, Eddie!We strive to make all of our guests feel welcome and relaxed during their time at Nautilus Sonesta Miami Beach! We can't wait to see you again soon.

10/10 (非常に良い)

Christian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Está en la zona con más vida de Miami, cerca de varios comercios y servicios.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Christian, gracias por resaltar la vibrante ubicación de Nautilus Sonesta Miami Beach. Nos alegra saber que apreció la proximidad a tiendas y servicios. ¡Esperamos darle la bienvenida pronto!

8/10 (良い)

Taylor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Taylor, thank you for choosing Nautilus Sonesta Miami Beach. We're pleased to see you had a positive experience. Looking forward to welcoming you back soon!

6/10 (普通)

Sandra

2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Sandra, thank you for sharing your feedback. Your thoughts are important to us, and we continuously strive to improve our guest experience. We hope to have the opportunity to serve you again in the future.

10/10 (非常に良い)

Valerie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy check in. Staff was friendly. Pool and facilities are clean and well managed.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Valerie, thank you for your wonderful feedback! The team at Nautilus Sonesta Miami Beach is delighted to hear that you found the check-in process seamless and our colleagues welcoming. We're glad you enjoyed our clean and well-maintained pool and facilities. We're looking forward to welcoming you back soon!

10/10 (非常に良い)

Gina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed staying here even though it was just one night. We got off a cruise and were able to use the amenities early before our check-in. Staff was very friendly. Good food for lunch and nice lounge chairs for pool and beach. Perfect amount of sun and shade options. Beach came with two chairs and you can purchase an umbrella for a lower price being a guest. There was a welcome seltzer upon arrival. Enjoyed the vintage atmosphere. Would come back.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Gina, thank you for the glowing review! Nautilus Sonesta Miami Beach is thrilled to hear you enjoyed your stay, even if it was just for one night. The team is delighted to know you found the amenities, food, and atmosphere to your liking. We appreciate your kind words and look forward to welcoming you back soon!

10/10 (非常に良い)

Sarah

2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Sarah, it's wonderful to know that your stay at Nautilus Sonesta Miami Beach met your expectations. We are delighted that you chose us for your Miami vacation and we hope to welcome you back in the future for another fantastic experience.

8/10 (良い)

Jose Manuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Jose Manuel, thank you for your high score on Expedia. It's wonderful to see the Nautilus Sonesta Miami Beach met your expectations in various aspects. We're ecstatic to have you as a guest and we hope to welcome you back in the near future, ensuring an even more satisfying experience.

10/10 (非常に良い)

Sophie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Sophie, it's wonderful to see you had such a memorable experience at Nautilus Sonesta Miami Beach. We are delighted that our beautiful location and dedicated team left a positive impression. We appreciate your kind review and can't wait to welcome you back on your next visit to Miami Beach.

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience!
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Michael, we're thrilled to hear you had a great experience at Nautilus Sonesta Miami Beach! Our team is dedicated to ensuring our guests have a memorable stay. It's wonderful to read that you enjoyed yours. We hope to welcome you back in the future.

10/10 (非常に良い)

Natalja

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing customer service! We got the room upgraded and early check in. Staff is friendly, honest and caring. I left my sun glasses by the pool and pool attendant returned it to us immediately! Great experience! We will stay again and recommend it to everyone!
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Natalja, thank you for your stellar review! We're thrilled to know that your stay at Nautilus Sonesta Miami Beach was enhanced by our top-notch customer service and our attentive team. It's wonderful to hear that our prompt response in returning your sunglasses added to your positive experience. We appreciate your recommendations and can't wait to welcome you back for another exceptional stay.

8/10 (良い)

Andrew

2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
We appreciate your lovely rating, Andrew!The satisfaction of our guests is important to us so we can't wait to see you back again at Nautilus Sonesta Miami Beach soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 (良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for the great rating, Ryan!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Nautilus Sonesta Miami Beach. We'd like to share an even better experience with you soon.

6/10 (普通)

Daniel

良かった点 : 清潔度、スタッフとサービス
I enjoyed the property and the staff was really nice. A gentleman at the desk gave me a great dinner recommendation. Unfortunately the property on both sides are under construction.. pretty loud…
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Daniel, it's wonderful to hear that you had a pleasing experience with our hotel and found our team members to be accommodating. We regret any inconvenience the construction in neighboring properties might have caused you. While it's outside our control, we understand how it can impact the tranquility of your stay. We hope to welcome you back under quieter circumstances in future.

10/10 (非常に良い)

Brendan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Thanks for the outstanding rating, Brendan!We're delighted your time at Nautilus Sonesta Miami Beach was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 (非常に良い)

Brian G

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect/ great/ 5 star all
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Brian, thank you for your terrific feedback about your stay at Nautilus Sonesta Miami Beach. It's heartening to hear you had an outstanding experience. We strive to provide that perfect, top-notch service to all our guests. Looking forward to welcoming you back on your next visit to Miami Beach.

6/10 (普通)

ilhan

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to submit this feedback, Ilhan.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 (非常に良い)

Srdjan

2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Srdjan, thank you for your fantastic rating! The team at Nautilus Sonesta Miami Beach is thrilled you enjoyed your visit. We hope to welcome you back soon!

10/10 (非常に良い)

Gregory

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this place!!!!
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Gregory, it truly warms our hearts to know you enjoyed your stay at Nautilus Sonesta Miami Beach! Your kind words and enthusiasm are appreciated. We look forward to welcoming you back on your next visit.

8/10 (良い)

Parthena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Isaiah and His Team at The beach towel and chair services was excellent
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Parthena, it's wonderful to hear about your positive experience at Nautilus Sonesta Miami Beach. We're grateful for your acknowledgment of Isaiah and his team's exemplary beachfront services. We always strive to provide an enjoyable stay for our guests. Looking forward to serving you again on your next visit.

10/10 (非常に良い)

Nikki

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Nikki, it's heartening to know you had a pleasant stay at Nautilus Sonesta Miami Beach. Our team values your feedback and we'd be delighted to welcome you back on your next visit to Miami Beach.

4/10 (不満)

Jason

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Cesar at front desk was rude while Vanda was exceptional and accommodating. Rooms were not that clean. Stains on couches and sheets. Elevator was broken, we never were able to go down an elevator, and most times we walked up the stairs. Probably 3-4 times we luckily caught the elevator up during our 4 night stay. No ventilation system in small bathroom. Best part of the resort was its location.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Jason, it's regrettable to hear that certain aspects of your stay didn't meet expectations. We appreciate your commendation of Vanda's exceptional service, as the team takes pride in providing welcoming and accommodating experiences. We're sorry for any inconvenience with room cleanliness and our elevator, your feedback will certainly guide our continuous improvement efforts. We understand the importance of a well-ventilated bathroom too. On a positive note, we're pleased you appreciated our prime location. We hope to have another chance to serve you better in the future.

10/10 (非常に良い)

Chelsea

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great beach and pool service. Family friendly. Great location. Staff was very friendly (specifically Isaac and Briana)
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Chelsea, it's wonderful to hear about your positive experience at Nautilus Sonesta Miami Beach. Our team members strive to provide excellent service and genuine hospitality. We're thrilled Isaac and Briana made a positive impact during your stay. We truly value your kind words about our beach and pool, family-friendliness, and prime location. We look forward to welcoming you and your family back in the future.

10/10 (非常に良い)

Steven

2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Steven, it's fantastic to know you had a splendid experience at Nautilus Sonesta Miami Beach. We cannot wait to welcome you back for another enjoyable stay in the future. Your rating is greatly appreciated.

10/10 (非常に良い)

Etosha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was friendly, close to the beach, restaurant was amazing.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Etosha, we're thrilled to hear that you enjoyed your stay at the Nautilus Sonesta Miami Beach. It's great to learn that our team members' friendliness, proximity to the beach, and the restaurant positively influenced your experience. We look forward to welcoming you back for another superb visit soon.

10/10 (非常に良い)

Alexandre

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the service at the beach, pool and room service
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Alexandre, it's delightful to know you cherished your experience at Nautilus Sonesta Miami Beach. We're glad to hear that our dedicated team members at the beach, pool, and room service helped enhance your stay. Your accolades mean the world to us, and we hope to welcome you back in the future for another top-notch experience.

8/10 (良い)

reuyling

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Thanks for the great rating, Reuyling!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Nautilus Sonesta Miami Beach soon, we'd love to have you back!

8/10 (良い)

Yonathan

It was fair
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Yonathan, thank you for sharing your experience at Nautilus Sonesta Miami Beach. We're pleased you found your stay satisfactory and look forward to the opportunity to exceed your expectations in the future.

10/10 (非常に良い)

Omid

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Omid, it's wonderful to hear that you appreciated the location of Nautilus Sonesta Miami Beach. Thank you for choosing our hotel for your stay, and we look forward to seeing you on your next visit.

2/10 (非常に不満)

PETER

2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
We appreciate your feedback, Peter.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 (良い)

Lee

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was a good size and comfortable, but it needs floor rugs because the floor gets cold and slippery. The pool is very nice and had plenty of seating in or out of shade.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Lee, it's fantastic to hear that you found your room at Nautilus Sonesta Miami Beach to be spacious and comfortable. We appreciate your feedback regarding the floor conditions, and will certainly take it under consideration. It's delightful to learn that you enjoyed our pool and the abundance of seating options. We hope to have the pleasure of welcoming you back in the future.

10/10 (非常に良い)

Dina

2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Dina, it's wonderful to see you had such a delightful stay at the Nautilus Sonesta Miami Beach! We truly treasure your five-star feedback and we're hoping to welcome you back for another fantastic visit in the near future.

8/10 (良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great location but a lot of construction on either side so blasting music by the pool to drown it out. Nice staff, lovely lobby area and bar.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Lisa, we appreciate your positive feedback about the Nautilus Sonesta Miami Beach. We're thrilled to hear you enjoyed our prime location, and the welcoming vibe in our lobby and bar. We understand the surrounding construction might have influenced the peacefulness around the pool area and we are hopeful for your understanding. Your kind words about our team members bring joy to us. We hope to welcome you back once again in future.

8/10 (良い)

Stephanie、Colorado Springs

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was nice but we could hear people next to us (a gentleman snore all night) and the water pressure was changing drastically as you shower. The rooms were clean and the waterfront rooms were nice. View of sunset of the ocean and city skyline are spectacular at the roof terrace.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Stephanie, it's wonderful to hear that you found the Nautilus Sonesta Miami Beach pleasing and appreciated the cleanliness of our rooms. We are glad that our waterfront rooms and the breathtaking views of the sunset and city skyline from our roof terrace added value to your stay. We regret to know about the issues you mentioned regarding sound-proofing and consistency in water pressure. We appreciate this feedback as it helps us identify areas for improvement. We hope to have you back to provide an even better experience next time.

8/10 (良い)

Johnny

家族旅行
The property was ok. For the price I expected it for it to be more clean.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 30 日)
Johnny, it's valuable to hear your feedback. We strive to provide a satisfy experience for our guests at Nautilus Sonesta Miami Beach. If there were cleanliness aspects that could have been improved during your stay, we certainly take note so we can better meet future guest expectations. We hope you will choose to stay with us again, so we can demonstrate our commitment to your comfort and satisfaction.

10/10 (非常に良い)

Angie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent stay with easy access to the beach and room for 6!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Angie, it's wonderful to hear that your stay at Nautilus Sonesta Miami Beach exceeded expectations! We're thrilled you appreciated the effortless beach access and spacious accommodations. We can't wait to welcome your group back for another stay in the future.

10/10 (非常に良い)

Marta

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Marta, it's delightful to hear that you had an outstanding experience at Nautilus Sonesta Miami Beach. We truly appreciate your top rating on Expedia and look forward to welcoming you back in the near future for another splendid visit.

4/10 (不満)

Jie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loud drilling noise from early in the morning. And oh boy, was my neighbor loud at night (Rated R). Need better noise insulating walls.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Jie, we're genuinely sorry to hear that noise disturbances affected your stay. We understand the importance of a quiet environment and we share your concerns about sound isolation. Rest assured, these comments have been passed along to the relevant team. We hope to have another chance to offer you a more enjoyable experience.

8/10 (良い)

Panagiota

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for the 4/5 rating, Panagiota!We are excited to see that you had an enjoyable experience at Nautilus Sonesta Miami Beach. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 (良い)

Twyla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
Ignacio Daponte - Hotel Managerからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for your rating, we hope to welcome you back soon!

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Anthony, it's great to see your perfect rating! Your support means a lot to us at Nautilus Sonesta Miami Beach. We're looking forward to welcoming you back the next time you're in the area.

8/10 (良い)

Luis

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property is fine for both a business or pleasure stay
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
Luis, it's delightful to hear that you find the Nautilus Sonesta Miami Beach to be a suitable choice for multiple types of visits, whether they be business-related or for leisure. We hope to have the pleasure of hosting you again in the future.

8/10 (良い)

tiffany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
We appreciate you sharing this positive rating, Tiffany!The comfort of our guests is important to us so we can't wait to see you back again at Nautilus Sonesta Miami Beach. We want to share an even more enjoyable experience with you next time.

6/10 (普通)

israel

出張
良かった点 : 清潔度
The hotel is old style. The most view is with windows not with a curtain wall I ordered room service they serve it without forks as a fast food box.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 14 日)
Israel, thank you for your feedback regarding your recent experience. It's evident that some aspects did not meet your expectations. Our establishment indeed features a classic design, contrasted by modern amenities. We understand the matter regarding the windows and will take this into consideration for any future updates. Concerning room service, we typically strive for more catered presentation and will work to improve upon this detail. Your feedback aids us in enhancing the guest experience. We hope to welcome you once again in the future.

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our third stay at Nautilus was fantastic as usual! The staff is always very friendly and welcoming— special shout out to Shawn (pool crew, I believe that was his name) for going above and beyond. The only real problem we had was with all the construction work going on around the property, something that they have no control over.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 13 日)
Brian, it's wonderful to hear you enjoyed another delightful stay at Nautilus Sonesta Miami Beach! We're thrilled to know our warm and inviting team members, particularly by the pool, elevated your stay. While factors outside our property sometimes pose challenges, we strive to ensure your overall experience remains enjoyable. We appreciate your understanding. Looking forward to your fourth visit with us!

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
10/10 staff was amazing and I had the best time. Hotel was beautiful and quiet yet near everything
2023 年 12 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Elizabeth, it's great to know you had such a wonderful time at Nautilus Sonesta Miami Beach. We are pleased that our team members made your visit incredible and you found the location to be convenient as well as serene. Thank you for taking the time to share your delightful experience. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Kayla

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Kayla, we're thrilled to know you gave Nautilus Sonesta Miami Beach a perfect rating! We take great pleasure in ensuring our guests have a positive experience. We hope you'll choose to stay with us again in the future.

10/10 (非常に良い)

Tom

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, amazing pool, good food, and right on the beach. Staff was friendly and helpful. Views were not great from our room facing a blank wall to the south, but we didn't spend much time there.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 15 日)
Tom, it's wonderful to hear that you enjoyed the prime location, pristine pool, and delicious cuisine at Nautilus Sonesta Miami Beach. We're thrilled that our team members were friendly and able to assist you. We acknowledge that the view from your room might not have lived up to expectations, and we'll bear your feedback in mind for the future. Your satisfaction is important to us, and we can't wait to welcome you back for another enjoyable stay.

10/10 (非常に良い)

Marci

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2024 年 2 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for taking the time to leave this wonderful rating, Marci! We hope to see you again soon at Nautilus Sonesta Miami Beach so we can share yet another amazing experience!

4/10 (不満)

Justine

グループ旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス
I had higher expectations! Room was dirty.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Justine, we're truly regretful that you encountered issues with the cleanliness of your room during your stay. Maintaining a clean and comfortable environment is of utmost importance to us and we will certainly review your feedback with our housekeeping team members. Should you decide to give us another chance, we'll strive to exceed your expectations.