ビーチ、サンラウンジャー、ビーチパラソル、ビーチタオル

レキシントン バイ ホテル RL マイアミ ビーチの口コミ

2.5 out of 5

口コミ

7.0

良い

評価 10 - 1140 件の口コミ中 369 件が非常に良い" "
評価 8 - 1140 件の口コミ中 276 件が良い" "
評価 6 - 1140 件の口コミ中 206 件が普通" "
評価 4 - 1140 件の口コミ中 124 件が不満" "
評価 2 - 1140 件の口コミ中 165 件が非常に不満" "

7.0/10

清潔度

7.4/10

スタッフとサービス

6.6/10

設備とサービス

6.4/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

8/10 (良い)

josue

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The pool and the beach
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Astrit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay
2024 年 5 月に 4 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Astrit, Thank you for the excellent review of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us, and we appreciate you taking the time to share your comments. We hope to see you again on your next trip to Miami Beach!Luis Arellano,Complex General Manager

4/10 (不満)

Jennifer

家族旅行
気になった点 : スタッフとサービス、設備とサービス
This was our last stay on a road trip down to Miami. We stayed two nights. I booked an oceanfront room. Upon arriving, the front desk clerk (should have looked at his name), looked at me skeptically when I told him it was an oceanfront room (after telling me it was ocean view). He made me prove it by showing my Expedia booking. So when I proved it he mumbled and finished checking me in. I said “so do you have one available”. Mumbles and nods kind of a yes. So I go up to the room and it is not oceanfront. It is on side of building - with ocean view. Not feeling great as now I have to go down and complain. So I go down there and tell him that is not an oceanfront room. He says “sorry, I guess we overbooked”. Just felt so slimy that he had lied about having one and just sent me up there anyways, waiting to see if I complained. Made me not trust him and just started the stay off on the wrong foot. He then offered to comp me the resort fee and parking. So at least he did something, just felt so slimy the way he handled it. The room was decent, modern furnishings, clean. Windows were caked shut by paint etc. The lobby/hallways and pool area are pretty outdated. Pool area is ok. There is a little bar but we didn’t buy anything. Good access to beach right across the walking path. The main thing that was really bad about the stay itself was the banging of the doors! It was almost comical how loud it was. Maid staff and guests opening/closing doors. BANG! So loud!
2024 年 5 月に 2 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to give us feedback on your stay. We always try our best to provide the best experience. It looks like we have failed on this occasion. We would love for you to give us another chance next time. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.

6/10 (普通)

Sheila

2024 年 5 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Sheila, Thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Luis ArellanoComplex General Manager

8/10 (良い)

Sandy

2024 年 5 月に 2 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your review! We look forward to welcoming you back again soon.

10/10 (非常に良い)

Marcela

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Llegue a las 11:30 pm y solo queria descansar y Me dieron mi abitacion Y yo avia recerbado con balcon, la chica que estaba en recepcion le pregunte pero se enojono ,y mejor esper.hotro día para preguntar , al hotro dia hable con el sen̈or Hector y muy hamable trato de darme me con balcon pero no se pudo,pero.almenos fue chevere con nosotras tambien a la senora Esperancita muy buena ,nos la pasamos super bien todo serca ,la playa el trasporte ,todo fue padre .La picina muy limpia la verdad fue muy padre estar en este hotel Lexinton .si volveria a hospedarme ,la recamarera fue muy amable y nos lipiaba super bien gracias ,mis 4 dias fueron muy trankilos y seguros ,gracias y esperamos regresar pronto.Att marcy New york Llegue a las 11:30pm y supuesta mente tenia una avitacio con balcon y me dieron sin vista el.senor Hector trato de hayudar me ,gracias por tratar almar ,al hotro día senor teniqutener una avitacio
2024 年 5 月に 4 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 5 月 8 日)
Muchas gracias por tu comentario! Es realmente agradable saber que tuvo una experiencia tan maravillosa en nuestra propiedad!

8/10 (良い)

Graca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was excellent! Staff very nice. The room I booked with king bed was not available when I arrived but they were able too switch me over to the correct room the next day. I think that charging a resort fee that there should be more resort feel out in the pool area. Not sure why there was a resort fee
2024 年 4 月に 5 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for your review. It is great to see that you enjoyed your time with us.

10/10 (非常に良い)

DAVID A.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear David, It is rewarding to know you loved your stay! All of us here at Lexington by Hotel RL Miami Beach look forward to making many more great memories with you. Thank you for choosing us during your time in our area.Luis Arellano,Complex General Manager

6/10 (普通)

Emely

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 1 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for your review. It is great to see that you enjoyed your time with us.

6/10 (普通)

Dibekulu

カップルで旅行
気になった点 : 清潔度、スタッフとサービス
Not bad experience. 5/10
2024 年 4 月に 5 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Dibekulu, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Luis ArellanoComplex General Manager

2/10 (非常に不満)

Bill

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Ice machines all broke
2024 年 5 月に 2 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Bill, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the concerns you had with the ice machines and any inconvenience this caused you. We have taken note of your comments and will make sure this is appropriately addressed. We are grateful for your patience and hope to see you again soon.Luis ArellanoComplex General Manager

6/10 (普通)

Gabriel、Ansonia

Very noisy. No breakfast on property. No do not disturbed sign
2024 年 4 月に 4 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Gabriel, Thank you for reviewing your stay. We are disappointed that we did not meet all of your expectations and hope you will accept our apologies for the noise disturbances you experienced. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Luis ArellanoComplex General Manager

8/10 (良い)

Sylvia

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Ein älteres Gebäude, welches jedoch durch Sauberkeit, die top Lage, hübscher Pool-Anlage zu empfehlen ist. Das Preis-Leistungsverhältnis ist in Ordnung! Flughafen-Expressbus 150 hält direkt vor dem Hotel, was auch ein Vorteil ist! Würde mich je nach saisonaler Hotelrate wieder kommen, weil ich mich gut aufgehoben gefühlt habe.
2024 年 5 月に 2 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Sylvia, Thank you for the wonderful review of your stay at Lexington by Hotel RL Miami Beach. We are delighted to read that you loved our impeccable property combined with our location was convenient for your plans and the pool. We appreciate you mentioning that you found us at a good value. It was a pleasure serving you, and we look forward to your next visit to our area.Luis Arellano,Complex General Manager

8/10 (良い)

Omar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great location with good facilities. Beach access is truly just steps away. Staff was courteous. The rooms are a little dated. Overall, a great value.
2024 年 4 月に 4 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you so much for the positive review. It is great to see that you enjoyed your time with us.

10/10 (非常に良い)

christophor

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay here. very quiet, clean, staff were really nice and helpful. Only one thing i would say could be better is more alcohol choices at the pool bar lol. Other then that i will def be back there to stay. perfect location, walking distance from food, beach highly recommend. Thank you lexington hotel
2024 年 4 月に 5 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Christophor, Thank you for leaving feedback about Lexington by Hotel RL Miami Beach. We are glad our associates helped to elevate your visit and that you loved our ideal location and clean property. We will share your compliments with everyone. We appreciate your recommendation and love knowing you plan to return. Luis Arellano Complex General Manager

8/10 (良い)

Licinio

良かった点 : 清潔度、スタッフとサービス
It was a very nice stay, Mario at the front desk was great!! Very helpful and pleasant to deal with, the hotel staff did a great job keeping everything nice and clean and always provided us with towels, soap and toilet paper without giving us a hard time or with attitude. My only complaint is the beds could be a queen size, but they are comfortable though. The hotel could use some updating as well. But if you are on a budget, this place is perfect.
2024 年 4 月に 6 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Licinio, Thank you for choosing to stay at Lexington by Hotel RL Miami Beach and sharing your experience. We are delighted to know you enjoyed your overall stay with us and that you were especially pleased with our courteous associates and the price of your visit. We also appreciate you recognizing Mario for his efforts, and we will surely share your compliments with him. However, we are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also regret the concern you had with our beds. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Thank you again for your feedback, and we look forward to your return visit. Luis Arellano,Complex General Manager

4/10 (不満)

harshitha、Farmington Hills

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Rooms were smelling and I had rashes on my skin Maintenance was not that good can improve a lot
2024 年 4 月に 5 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

4/10 (不満)

Manuel Antonio Fernandes

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Yes
2024 年 4 月に 5 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

6/10 (普通)

Edgardo

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Shower tub was dirty. Interior needs a little of restoration and location is ok
2024 年 4 月に 2 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

10/10 (非常に良い)

shelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is right on the beach! There is a short walk, less than a city block to the water! From check in to check out the staff were very friendly and accommodating. Even one night when I was experiencing a terrible headache, a staff member helped me to get some medicine. I was very miserable, but he was great! I will choose to stay there any chance I get.
2024 年 4 月に 2 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you so much for the positive review. We would love to welcome you back again soon!

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your review. It is great to see that you enjoyed your time with us.

4/10 (不満)

TANAISHA A

気になった点 : 清潔度、スタッフとサービス
As soon as i got to the hotel i checked the covers and there was stains. I called downstairs no one answered had to go downstairs to let them know. 9/10 you go downstairs no one is standing at the desk you have to “excuse me, excuse me” until they come out. The parking lot have the dumbest system you have to call them from your cellphone for them to open the gate one of the times we had to call three times before they finally answered the phone. You better hope your phone doesn’t die or no one is chasing you, you’ll get caught. The hotel needs a deep cleaning they need to wipe the spots off the walls, crumbs off the computer chairs and mildew off the cracks of the tub before they let a customer stsy in it.
2024 年 4 月に 3 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future.

8/10 (良い)

Syed

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Property is a poor condition. Lot of noise from other room. Lack of resources of dining. Room complementary staff is not enough.
2024 年 4 月に 4 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Lexington Hotel. We would love for you to give us another chance next time.

10/10 (非常に良い)

Shaqwanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for your review. It is great to see that you enjoyed your time with us.

10/10 (非常に良い)

Jason Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would definitely recommend the Lexington.
2024 年 4 月に 3 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Mr. Michael, Thank you for the generous rating and your recommendations. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Lexington by Hotel RL Miami Beach; we hope to see you again soon. Luis Arellano,Complex General Manager

10/10 (非常に良い)

Joann

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel great pool area with bar and food. Access to the beach with lounge chairs and umbrella included.
2024 年 4 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Joann, Thank you for sharing the highlights of your stay at the Lexington by Hotel RL Miami Beach. We are happy you enjoyed our excellent pool area. We hope you will make us your home whenever you are in the area. Luis ArellanoComplex General Manager

2/10 (非常に不満)

Maria

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Maria, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Luis ArellanoComplex General Manager

10/10 (非常に良い)

Christina、Young America

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Christina, Thank you for choosing the Lexington by Hotel RL Miami Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Luis ArellanoComplex General Manager

10/10 (非常に良い)

LIDIA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I just spent 5 days with my daughter for her 16th birthday at Lexington Hotel . What a beautiful place !!! 😍❤️🌴☀️. We were on the 8th floor with pool & ocean view. You should see my daughter’s face when we walked in :)) Stuff were treating us as family and we will truly miss them!!! Everyone was so kind and friendly . Truly beautiful place to go with your family . 5 stars - we are definitely loving them :))
2024 年 4 月に 4 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Lidia, Thank you for taking time out of your day to share your remarks. It is always very encouraging to see such positive scores concerning your recent experience here at the Lexington by Hotel RL Miami Beach, particularly when it comes from those who matter most- you! Again, thank you for letting us know how much you and your daughter enjoyed our beautiful property and friendly staff. We hope to welcome you back soon.Luis ArellanoComplex General Manager

6/10 (普通)

Joseph

気になった点 : スタッフとサービス、施設のコンディションと設備
On entering the hotel you can see how tired and dated it is, however all areas are clean. Check in straight forward, we were not informed about the offer of free towels you are allowed for around the pool. Room is spacious and the view over looking the beach is fantastic. The toiletries are cheap the bed sinks in the middle. However the noise levels are the worst. Huge gaps under the door means you hear everything. Thin wall mean you hear everything. Old windows mean you hear everything outside.
2024 年 4 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Joseph, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also apologize for the noise disturbance during your stay. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Luis ArellanoComplex General Manager

6/10 (普通)

Magerlin

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The room is so clean but the pool and other areas I don't like because it’s look like so old and need maintenance.
2024 年 4 月に 2 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Magerlin, Thank you for choosing our hotel and sharing your feedback. Although you liked your clean room, we apologize for the concerns with our common areas, and we will address this appropriately. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Luis ArellanoComplex General Manager

10/10 (非常に良い)

Betty

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exelent service
2024 年 4 月に 2 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Betty, Thank you for the perfect rating. We are delighted you enjoyed your stay with us and appreciate the compliments on our friendly staff and outstanding service! We look forward to welcoming you back to Lexington by Hotel RL Miami Beach on your next trip this way.Luis Arellano,Complex General Manager

6/10 (普通)

crystal

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Little outdated overall it was ok
2024 年 4 月に 3 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Crystal, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Luis Arellano,Complex General Manager

2/10 (非常に不満)

Susan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very low quality accommodation, staff incompetent and unable to communicate properly with guests.
2024 年 4 月に 2 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Susan, Thank you for taking the time to share your feedback. We are sorry to read that the room you were in did not meet your expectations. We typically receive wonderful feedback regarding our property and our guest rooms; therefore, it is disappointing to know we did not leave you with a favorable impression. Furthermore, we want you to know we are committed to providing the highest level of service and quality for every guest, therefore we will address these issues with the appropriate individuals. We hope you will accept our sincere apologies for your disappointing experience and consider giving us another chance to make a better impression.Luis Arellano,Complex General Manager

8/10 (良い)

Shyamala

2024 年 2 月に 2 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Shyamala, Thank you for the kind rating of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us. We hope to see you again on your next trip to the area.Luis Arellano,Complex General Manager

2/10 (非常に不満)

Kevin

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Self parking was a joke you have to wait till the person behind desks wakes up to get in the gate. The two cabana bars beer taps did not work. The tvs outside didn’t work. No music outside. The inside bar the bartender had snatched money from my wife and said we didn’t pay. She chased us outside with an attitude and the hole staff was very rude. The fridge in our room did not work and ended up having to throw groceries and beverages away . The rooms door had cracks so big you could see people in the hallway. The staff would be so loud cleaning and talking on walkie talkies it would wake you up. Not once did management or anyone address issues and or make it a note to speak to us. Poor service out of the ten times in Miami this had to have ben the worst hotel stay from cleanliness to staff friendliness. Then to only have two night of hotel fees taken off for the 240 in food and beverages u had lost is a joke! As a guest or customer you should not have to address issues more then once or feel in the wrong by doing so. The bartender should be fired The staff should have ben made aware of sleeping on shifts and having paying customers wait 10 -15 minutes to get into lot.
2024 年 4 月に 4 泊滞在
Mario Mataからの返信 (投稿日 : 2024 年 4 月 16 日)
I'm sorry to hear about your experience with us. Please be sure that we are taking your complaint very seriously, we will do our best to rectify the situation and ensure that it will not happen again. Your feedback is extremely valuable to us as it helps us improve our standards every day.

10/10 (非常に良い)

Tina Marie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing room. Was able to get an early check in. Staff was amazing!
2024 年 4 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Ms. Marie, Thank you for choosing Lexington by Hotel RL Miami Beach and for your wonderful comments. We are pleased to know that your stay was perfect in every way possible and that you enjoyed our refreshing accommodations. We are also glad that loved our easy check-in process as well as the excellent service provided by our devoted staff. We appreciate your business and look forward to welcoming you back soon.Luis ArellanoComplex General Manager

6/10 (普通)

Cynthia、Buffalo

家族旅行
良かった点 : 清潔度、スタッフとサービス
Front desk was friendly and accommodating. Property is old and needs upgrading. Room was clean. The restaurant on property is scary and not owned by hotel. Walking distance to CVS and Walgreens. Served its purpose for overnight.
2024 年 4 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Cynthia, Thank you for taking the time to share your thoughts. Although we are glad you liked our convenient location, spotless accommodations, and our devoted associates, we are sorry for not meeting some of your expectations and that you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the pleasure of welcoming you back in the future.Luis Arellano,Complex General Manager

10/10 (非常に良い)

Gisell

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hotel
2024 年 4 月に 7 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Gisell, Thank you for the wonderful review of your stay at the Lexington by Hotel RL Miami Beach. We are delighted you enjoyed everything about your time with us and that we exceeded your expectations. It was a pleasure to host you, and we hope to see you again on your next trip to Miami Beach!Luis ArellanoComplex General Manager

4/10 (不満)

Paul Adkins

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We stayed here for three night, and on are first night we seen a roach on the wall. They said they would send someone up to check the room but couldn’t tell if someone did or not. There was trash under the beds and doesn’t look like any one vacuum ever but the staff was nice and polite and the manager gave me the money back for the resort fees. And the pool looks dirty we went to the beach that’s right behind the hotel I wouldn’t stay here again!!!
2024 年 4 月に 3 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Mr. Adkins, Thank you for taking the time to share your review. We are glad to know you liked our thoughtful hospitality. However, on behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We also apologize for the cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are grateful for your patience, and we hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area. Luis Arellano,Complex General Manager

6/10 (普通)

Jessica

家族旅行, グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
If you need a room for one night like we did, this works. Anything longer, I’d go somewhere else. Our room didn’t have any hooks, and no shelf in the shower (so you’re setting your stuff on the floor). What we did love was the proximity to the beach! The hotel pool was dirty and the bar was lacking our basic favorites, but the beach was great! That would be the only reason I would stay here again, but I would definitely look into other nearby hotels first!
2024 年 3 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Jessica, Thank you for taking the time to share your review. While we are glad to know you liked our ideal location and excellent beach, we apologize for the concern you had with our in-room amenities. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are also sorry for the cleanliness issues you underwent and the inconvenience this has caused. We will discuss your remarks with appropriate individuals so such matters do not happen again. Furthermore, we regret your disappointment with our on-site bar concerning our beverage options. Thank you again for your patience, and we hope you will give us another chance to make a better impression. Luis Arellano,Complex General Manager

10/10 (非常に良い)

Shaheeda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Shaheeda, We are delighted you enjoyed your stay at Lexington by Hotel RL Miami Beach. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Luis Arellano,Complex General Manager

10/10 (非常に良い)

Karleesa

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Karleesa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Lexington by Hotel RL Miami Beach; we hope to see you again soon. Luis Arellano,Complex General Manager

8/10 (良い)

Gurdeep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Gurdeep, Thank you for choosing Lexington by Hotel RL Miami Beach and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Luis Arellano,Complex General Manager

10/10 (非常に良い)

carlos

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buen precio la habitacion excelwnte
2024 年 4 月に 2 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Carlos, Thank you for choosing Lexington by Hotel RL Miami Beach and for your perfect rating. We are thrilled to read that you loved our well-maintained accommodations and found us at an excellent value. It was a pleasure hosting you, and we look forward to your next visit to the area.Luis Arellano,Complex General Manager

4/10 (不満)

Shonetta

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property needed updating. The rooms were dirty. The toilet flushed once and continued flushing for a hour before maintenance came to fix it. This hotel is not worth the price! We left after one night.
2024 年 3 月に 3 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Shonetta, Thank you for your review. We sincerely apologize for the inconvenience caused due to the maintenance issues in your room and for disappointing you with the overall look and feel of your accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are grateful for your patience and hope you will reconsider staying with us so we can provide you with the flawless stay you deserve.Luis Arellano,Complex General Manager

6/10 (普通)

Bishnu

良かった点 : 施設のコンディションと設備
Everything was good, but there was no microwave in room.
2024 年 3 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your review. Although we are glad you liked many aspects of your stay, we are sorry you were disappointed by not having a microwave in the room. Your feedback will be shared with the appropriate individuals in our organization. We are glad you stayed with us, and we do hope you will revisit.Luis Arellano,Complex General Manager

10/10 (非常に良い)

Zhi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Oceanview room view is great, right in front of the beach, also there is trolley stop station at front of the hotel, very convenient.
2024 年 3 月に 1 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Zhi, Thank you for the excellent review of your stay at Lexington by Hotel RL Miami Beach. We are thrilled to read that you loved our accommodations with the incredible views from your room. The free trolley service is a great way to see many sights and visit local attractions without the hassle of traffic and parking, and we are so glad you enjoyed it! We look forward to your next stay!Luis Arellano,Complex General Manager

8/10 (良い)

Genevieve

2024 年 3 月に 2 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Genevieve, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Lexington by Hotel RL Miami Beach. We look forward to your return and wish you all the best with your future travels.Luis Arellano,Complex General Manager

8/10 (良い)

Chevette

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
Complex General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Chevette, We are thrilled you had an excellent stay at Lexington by Hotel RL Miami Beach, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Luis Arellano,Complex General Manager