施設内の設備
利用可能日を確認

キンプトン サーフコーマバー ホテル IHG ホテルの口コミ

4.5 out of 5
キンプトン サーフコーマバー ホテル IHG ホテル
1717 Collins Avenue, Miami Beach, FL

口コミ

8.0

とても良い

評価 10 - 1009 件の口コミ中 473 件が非常に良い" "
評価 8 - 1009 件の口コミ中 262 件が良い" "
評価 6 - 1009 件の口コミ中 129 件が普通" "
評価 4 - 1009 件の口コミ中 88 件が不満" "
評価 2 - 1009 件の口コミ中 57 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

GOH

2022 年 5 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ベッドメーキングが、夕方その時があった。
2019 年 8 月に 5 泊滞在
Shawneeからの返信 (投稿日 : 2019 年 9 月 5 日)
Thank you for you review!

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
In the heart of the action — fantastic pool!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Azin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

HARRIET

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ado, Caroline and Cory were the best. Customer service was excellent. Social hour was a pleasant surprise. We will definitely come back and refer more people. It’s a little gem on Collins Ave.
2024 年 5 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for proving a detailed and positive feedback from your recent stay. Thank you for appreciating Ado, Caroline and Cory's hard work in making you stay extra special. We hope to host you again soon.

6/10 (普通)

Lam

良かった点 : 清潔度、スタッフとサービス
I had a bad experience checking my room, they gave me the wrong room and told me that there was nothing available ( basically, I just have to suck it up) then the safe in my room didn’t work. I tried to talk to the manager and she was actually the one who checked me in. Of course, I got the same treatment on the phone which was not helpful at all. I’ve stayed with this hotel a few times and this is the worse experience I’ve ever had with them.
2024 年 5 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for providing the details of your experience. Kindly accept my apologies for falling short in creating a seamless experience. We strive to create a remarkable stay and I am sorry we did not meet your expectations.We hope to have the opportunity to welcome you back for an elevated stay.

8/10 (良い)

Erdem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 21 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 (良い)

Ulrich

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schöne Poolanlage. Nähe am Meer. Weinprobe super
2024 年 5 月に 5 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 21 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Rachel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great options for food and close to other areas. Pool and beach area amazing. Service was great.
2024 年 5 月に 2 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 19 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Irina、Denver

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay! Excellent service, great vibe, great location!
2024 年 5 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 13 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 (良い)

Sam

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The fitness center was out of order. Disappointing
2024 年 5 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 13 日)
Good morning, thank you for taking your time to give us your feedback. I apologize for the inconvenience that you during your stay. We hope that in the future you will give us a chance to give you a much better experience.

10/10 (非常に良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Heat place and a fair price, rooms are small tho
2024 年 5 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 8 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 (良い)

anita

グループ旅行
良かった点 : 清潔度
I liked the property and service. Housekeeping was not on time to clean the room and had to call the them, but was left on hold for 7 minutes. Then called guest services and complained
2024 年 4 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for providing the details of your experience. Kindly accept my apologies for falling short in creating a seamless experience. We strive to create a remarkable stay and I am sorry we did not meet your expectations.We hope to have the opportunity to welcome you back for an elevated stay.

6/10 (普通)

mohamad

2024 年 4 月に 1 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 (非常に良い)

muriel

カップルで旅行
We had a perfect stay
2024 年 4 月に 7 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 2 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Justin

2024 年 4 月に 2 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 21 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 (良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Took my son for a quick 13th birthday trip! We had an excellent time! Great location- easy to walk or uber anywhere you want to go. Beach is literally steps from the property. Pool is FANTASTIC- pool service is great- our cabana attendant, not so much. Found everything reasonably priced and the added bonus of luggage storage and ability to enjoy amenities on day of checkout was CLUTCH!!! CANNOT go wrong here!!!
2024 年 4 月に 2 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 2 日)
thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We will surely take a look at these few things you mention and communicate it with the appropriate departments. Have and an amazing day and hope to see you soon!

8/10 (良い)

Heta

良かった点 : スタッフとサービス
2024 年 4 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 5 月 2 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Ashley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel within quick access to the beach, plus the pool area was nice. Far enough away from noisy busy area but close enough to walk to many food options.
2024 年 4 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 28 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 28 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Leart

良かった点 : 清潔度
2024 年 1 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 28 日)
thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. Have and an amazing day and hope to see you soon!

8/10 (良い)

Patrick

良かった点 : 清潔度、スタッフとサービス
Excellent location
2024 年 4 月に 2 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 22 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Kerri

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful stay here. The hotel staff were friendly and very accommodating. The hotel offered a complimentary happy hour every day from 5pm-6pm. Both red & white wine and a local beer option. Provided hot appetizers samplers as well. Great location to everything.
2024 年 4 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

4/10 (不満)

Sergei、Muncie

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They did not explain why they charged my credit card $750 instead of $250
2024 年 4 月に 5 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 13 日)
Good evening, Thank you for taking your time to give us a review. I would like to connect with you in regard to your concern about the charge. You may send us an email to talktous@surfcomber.com.

10/10 (非常に良い)

Shelli

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were excellent! Convenient location too.
2024 年 2 月に 2 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 7 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Serina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very conveniently located and lovely pool area
2024 年 3 月に 2 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

8/10 (良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I felt the food in the restaurant was good, but very pricey. The service was good. The rooms were clean and housekeeping reached out many times to see if I needed anything else. Unfortunately, there was a smoker on one of the floors that vented into my room and it was if I was smoking. The management and the security handled it the best that they could but it was an awful situation since they couldn’t find out where the smoke was coming from. I would stay here again as I feel the hotel, tries to accommodate their guess the best that they can.
2024 年 3 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 6 日)
Hello Lisa! thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 (不満)

Tracey

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hallways dirty Several front desk staff were un professional- lack customer service Not the same standard as other kimpton properties
Kimberly からの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 (非常に良い)

Anna

2024 年 3 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 1 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 (非常に不満)

Justin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 1 日)
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

6/10 (普通)

Justin、Washington

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
This hotel was extremely dusty and the rooms are marginal at best.
2024 年 3 月に 6 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for taking your time in giving us you feedback from your recent stay. Kindly accept my apologies for falling short in creating a seamless experience. We will surely take a look at these few things you mention and communicate it with the appropriate departments. We are hoping that you will give us a chance to prove our hospitality.

10/10 (非常に良い)

Barry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean nice hotel in a very desirable area. Staff excellent.
2024 年 3 月に 2 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 3 月 28 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 1 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Emilie

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a pleasant stay.
2024 年 3 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 3 月 28 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 (不満)

Constance

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 1 日)
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

8/10 (良い)

Michael

2024 年 3 月に 1 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 7 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Patrick James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved it
2024 年 3 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 3 月 16 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 (良い)

Barb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 3 月 28 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Aaron Christopher

2024 年 3 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 4 月 6 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Khaldoon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 3 月 16 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Malini

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 3 月 16 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 (不満)

Julia

家族旅行
Very noisy and quite small & dated in rooms . Felt very well used . Outdoor pool area was very nice and well landscaped but wouldn’t stay there again
2024 年 3 月に 1 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 3 月 4 日)
We sincerely apologize for any inconvenience caused by the room not meeting your expectations. Your feedback is invaluable to us, and we're delighted that you enjoyed our pool area. We're committed to improving our standards and ensuring a better experience for you next time. We look forward to welcoming you back soon for a more enjoyable stay

8/10 (良い)

Shannon

2024 年 2 月に 1 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you immensely for your positive review. Your feedback is incredibly valuable to us. We're committed to providing an even better experience next time you visit. We can't wait to welcome you back and exceed your expectations.

4/10 (不満)

Jean-Paul

2024 年 2 月に 1 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you so much for taking the time to share your feedback about your recent stay with us. Your review means a lot to us. We're genuinely sorry if we didn't meet your expectations during your stay. Your satisfaction is our top priority, and we're committed to improving our services. We hope for another opportunity to welcome you back and demonstrate the true essence of our hospitality.

10/10 (非常に良い)

Alexia

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2023 年 11 月に 2 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for the fantastic 5-star review! We're delighted that you enjoyed your recent stay with us. Your positive feedback means the world to us. Looking forward to welcoming you back soon!

10/10 (非常に良い)

Julie

Very comfortable property
2024 年 2 月に 1 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 2 月 3 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 (良い)

Anta

2024 年 1 月に 4 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 2 月 3 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 (不満)

Andreea

気になった点 : 施設のコンディションと設備
There was extremely, extremely cold in the rooms. The rooms were not getting any heat. The entire heating/ cooling was not working
2024 年 1 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 2 月 3 日)
We apologize for any inconvenience caused by our heating system being unavailable due to our location. Regrettably, we failed to offer the option of a portable heater during your stay. We'll ensure better communication moving forward.

10/10 (非常に良い)

Eleiyah

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love this place will be back soon.
2024 年 1 月に 1 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 2 月 3 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 (非常に良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Kimberly からの返信 (投稿日 : 2024 年 2 月 3 日)
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!