Masahiro, thank you for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Essex House by Clevelander, and we look forward to your next stay! Victoria Palacio, Sales and Marketing Manager

Dear Bridget, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Toni, Thank you for your stay at the Essex House by Clevelander and for posting such a kind review of our hotel. We are happy to know you had an enjoyable time while you were here. However, we were disappointed that you felt the resort fees did not meet your expectations. We make every effort to be priced competitively. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Steven, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Hotel Management

Dear Tiasia, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for any oversights made when servicing our property. We take our guest's feedback seriously, and the appropriate action will be taken to ensure this does not happen again. Thank you once more, and we hope to have another opportunity to make your next stay exceptional.Hotel Management

Dear Nikya, Thank you for the specific feedback about your stay. We are sorry for not meeting your expectations and for any inconvenience caused. We would like to share that microwaves are available upon request. Our front desk is always available to help make your stay as comfortable as possible. We hope to have the opportunity to make your next stay with us outstanding in every respect.Hotel Management

Dear Patrice Ann, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Natasha, Thank you for returning to Essex House by Clevelander. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy our property. It is always a pleasure to have you as our guest, and we look forward to your next stay. Thank you again.Hotel Management

Dear Robert, Thank you for the kind words about our hotel and staff. We believe in our team and strive to make every guest feel at home, so it will be a joy to pass along your comments to Michelle. It was a pleasure having you, and we look forward to seeing you again soon at Essex House by Clevelander.Hotel Management

Dear Heidy, Thank you for choosing to stay with us and taking the time to share your review. We are sorry for the noise issues that impacted your time with us, and we can understand the frustration this caused. Please know our front desk is available around the clock to make your stay as comfortable as possible. We will share your comments appropriately as we are committed to enhancing our guest's experience. That said, we are pleased to know that our clean accommodations and dedicated associates made a better impression. We are grateful for your patience and hope you will revisit us for a more tranquil experience.Hotel Management

Dear Robyn, Thank you for choosing to stay with us at Essex House by Clevelander. We are glad to know you had a pleasant stay overall and that our clean accommodations enhanced your time with us. We also appreciate you mentioning our convenient location. That said, we are sorry for the issues you encountered with the television in your room, and we apologize for the unattentive service you received from our associates. We can understand the frustration this caused and will share your comments with our associates as we strive to improve our guest service on all levels. We also regret the inconvenience you encountered with the ice machine, and we will address this appropriately. We are grateful for your patience and look forward to welcoming you again for a more flawless experience.Hotel Management

Dear Natalia, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Christina, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Hotel Management

Dear Krystal, Thank you for choosing to stay with us. We are sorry to read that the room you were in did not meet your expectations. We typically receive wonderful feedback regarding our property and our guest rooms; therefore, it is disappointing to know we did not leave you with a favorable impression. We will certainly share your concerns with our respective team to take corrective actions. We also apologize that you had to wait for your car and for the frustration and inconvenience this caused; this will be addressed with our valet staff. On a positive note, we are happy you liked the service offered by our front desk staff. Thank you once more for your honest review, and we look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Hotel Management

Dear M. Trone, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear M. Trone, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Cindy, Thank you for staying with us and for your gracious rating. On behalf of all of us at Essex House by Clevelander, we would like to invite you to another outstanding visit. Hotel Management

Dear Annie, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. It will be a joy to share your feedback with the team. We look forward to seeing you again soon at Essex House by Clevelander.Hotel Management

Dear Michel, Thank you for sharing your recent stay experience at Essex House by Clevelander. Based on your rating, we are glad that your stay was good overall, but we're sorry to learn about the challenges you encountered during your stay. Your experience does not reflect the high standards we aim to uphold. Please accept our sincere apologies for the inconvenience. We will address this appropriately to ensure a more enjoyable experience for all our guests in the future. We look forward to the opportunity to welcome you back and provide you with a seamless stay.Hotel Management

Dear Lucretia, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach! Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Ms. Shantel, We want to thank you for your feedback. While we wish you had a better experience as our guest, we are grateful for feedback that helps us improve. Thank you for sharing your experience and allowing us the opportunity to enhance our services further going forward. We wish you all the best with your travels, and we hope they bring you our way again soon.Hotel Management

Dear Ms. Jane, Thank you for your review. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We assure you this will be looked into and addressed. We would be grateful for your patience and understanding during this time. Hotel Management

Dear Nasim, Thank you for taking the time to review your recent stay with us. We want each guest to have an outstanding experience at our hotel; therefore, we apologize for not meeting your expectations and for the inconvenience caused due to the noise issues during your stay. Please know our front desk is available around the corner to help make your stay comfortable at all times. Moreover, it is disappointing to hear that you observed some cleanliness oversights as well; this will be addressed with our housekeeping team to make sure we are more diligent in our delivery moving forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Hotel Management

Dear Carlina, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Hotel Management

Dear Andrea, Thank you for taking the time to share your review and for choosing us. While we offer our apologies for the issues you outlined in your accommodations, we are glad our team resolved it to your satisfaction by upgrading you to another room. We certainly understand the frustration you must have felt and are very grateful for your patience. Thank you again for your feedback, and we hope to welcome you back for the flawless stay you deserve.Hotel Management

Dear Sascha, Thank you for your kind rating! We are glad you had such a positive experience during your time at Essex House by Clevelander, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Hotel Management

Dear Mr. Declet, Thank you for choosing Essex House by Clevelander for your visit to Miami. We are delighted you were able to experience our high level of service and take advantage of our excellent amenities. We enjoy providing a tranquil oasis from all the excitement on Ocean Drive, and we hope the next time you are in town you will join us again.Hotel Management

Dear Antoinette, Thank you for being our guest and for your candid review. Please accept our sincere apologies for any inconvenience you experienced due to the lack of hot water; we will share your comments appropriately. We certainly understand the frustration you must have felt, and we are grateful for your patience. That said, we appreciate knowing our optimal location worked well for your plans. Thank you again for your feedback, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Hotel Management

Dear Linus, It is wonderful to read that we exceeded your expectations and that you were especially happy with the garden view. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Essex House by Clevelander.Hotel Management

Dear Janice, Thank you for sharing your feedback on Essex House by Clevelander! We are thrilled to hear that you enjoyed your short stay with us. Our hotel's prime location in the heart of South Beach offers convenience, and we are glad you found our housekeeping services satisfactory. While we understand your concerns about bathroom amenities and the lack of a microwave, we are pleased to hear that your room exceeded your expectations, providing a comfortable and enjoyable experience. We appreciate your positive review and look forward to welcoming you back for another great stay in the future.Hotel Management

Dear Madeline, Thank you for staying with us. We are happy to read you loved our excellent service and spotless property, all at an affordable rate. However, we are sorry you were not pleased with our beds. Please know our front desk staff is always available to help, including relocation whenever possible. We would also like to convey we have rooms available which provide mini fridge upon request. Thank you again, and we hope you will choose us the next time you visit the area.Hotel Management

Dear Craig, Thank you for reviewing your stay with us. While we are pleased to read that our associates were friendly during your check-in, we are deeply concerned about the incident you described involving the unauthorized access to your room. We appreciate you bringing this concern to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Hotel Management

Dear Erin, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Hotel Management

Dear Giovanny, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Jason, We are happy you chose Essex House by Clevelander for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Hotel Management

Dear Suzan, We are thrilled you had an excellent stay at Essex House by Clevelander, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Hotel Management

Dear Raul, Thank you for staying with us and taking the time to give us your feedback. We were pleased to read that you enjoyed your overall stay and particularly liked our location on Collins Avenue but certainly disappointed that we were not able to meet all your expectations. We will share your comments with our team, and we will take action to ensure this does not happen again. We hope you will give us another chance to welcome you back to experience our hotel the way it should have been on this visit. Hotel Management

Dear Barb, Thank you for reviewing your recent stay. We are sorry you had a few issues as our guest but happy your overall stay was enjoyable. We appreciate your feedback and look forward to hosting you again should your travels bring you this way in the future.Hotel Management

Dear Meg, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Noely, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat offering the ideal combination of comfort, convenience, and hospitality! It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Malkhaz, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Essex House by Clevelander. We hope to have the pleasure of doing so again on your next visit.Hotel Management

Dear Michael, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location on Collins Avenue, only two blocks from Miami's famous beaches, the area's finest shopping, celebrity chef restaurants, and energetic nightlife, was perfect for your needs and helped make your visit memorable. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Jessica, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Richard, Thank you for choosing to stay with us. Please accept our apologies for the issues you had with the shower and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Hotel Management

Dear Meloney, Thank you for the five-star review of Essex House by Clevelander. We are happy to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear Jibri, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Stephen, Thank you for the review of Essex House by Clevelander and for recommending us. It is fantastic to read that you loved our location and the amenities we provide. Your comments regarding the staff, especially Simon, extended to you are very gratifying to read, and it will be a pleasure to share your feedback personally. Thank you for being our guest. We look forward to your next visit!Hotel Management

Dear Michael, thank you for your rating of Essex House by Clevelander. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Hotel Management

Dear Alexis, Thank you for the feedback. We are happy to see your rating. However, we are sorry for any miscommunication you had while you were here. We would like to share that a mini-fridge is available upon request. It was our pleasure to host your stay at Essex House by Clevelander, and we look forward to your next visit.Hotel Management

Dear Michelle, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Essex House by Clevelander, and we look forward to welcoming you back soon. Hotel Management