Dear Keitaro , we are so sorry to hear that we have not provided you with a memorable experience. It is important to us to provide you with a unique experience and unfortunately on this occasion we did not. We truly apologize

Yuko, Thank you for your feedback. It allows us to learn from your experience and make any necessary improvements. I sincerely apologize that your stay at our property fell short of meeting your expectations. We hope that you will give us another try the next time you are in the Miami Beach area. Regards,

We truly apologize that we were not able to provide a satisfactory experience matching your expectations. We appreciate the feedback and will look into the issues raised

Thank you so much for the 5 out of 5 review. We appreciate your support of our property

We truly apologize that we were unable to meet your expectations while staying with us

Thank you for the 5 out of 5 review. We truly appreciate your business and support. Please keep us in mind when traveling in the North Beach area. We would be honored to be "Your home away from home"! Thanks again for your support of our property and team

WOW, thank you so much for this wonderful review. Your support and honest feedback are truly appreciated. It makes me so happy to read your glowing and supportive comments. I will be sure to share this with the team.

Thank you, Elisa, for taking the time to review our property. I'm sorry we did not score higher than a 3 out of 5. It is our goal to provide a memorable Miami experience to all of our friends and family who visit us. Please keep us in mind when traveling in the North Beach area, and watch our Facebook page for upcoming events and improvements

Thank you, Ronald for taking the time to review our property. I'm sorry we did not score higher than a 3 out of 5. It is our goal to provide a memorable Miami experience to all of our friends and family who visit us. Please keep us in mind when traveling in the North Beach area, and watch our Facebook page for upcoming events and improvements

Richard It was a pleasure having you stay with us. Thank you for your support of our team and property.

Andrew Thank you for taking the time to share your experience with us. We appreciate your time and support of our property and community

We appreciate your business and positive feedback. Our team is committed to providing a memorable experience and it seems as if we have achieved this with your recent reservation. Thank you for your time and support.

Thank you so much for taking the time to provide this wonderful feedback. Our team is dedicated to providing a memorable experience, and it seems as if we achieved this during your time with us.

We were so saddened to read of your experience while staying with us, I’m so sorry we were unable to meet your expectations while staying with us. Your feedback is truly appreciated and will be shared with our operations team.

Thank you, Michael, for taking the time to review our property. I'm sorry we did not score higher than a 3 out of 5. It is our goal to provide a memorable Miami experience to all of our friends and family who visit us. Please keep us in mind when traveling in the North Beach area, and watch our Facebook page for upcoming events and improvements

We were so saddened to read of your experience while staying with us, I’m so sorry we were unable to meet your expectations while staying with us. Your feedback is truly appreciated and will be shared with our operations team. Thank you for mentioning our friendly hotel team, I'm so glad you were able to enjoy their "Beach" personalities despite the exterior construction.

We are so sorry that you were not pleased with the room you reserved online. Your reservation was made for our Ocean Surf Economy Tower, which is the building you referred to. That was where your reservation was reserved. We offer several rate tiers to accommodate many budgets, your reservation was made for the economy building. My apologies for any confusion you may have had thinking the hotel altered your pre-paid reservations.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

Gracias Isaac

Thank you so much for your positive feedback and support. We appreciate your feedback and hope to see you back soon

Dear John Thank you for your feedback, we truly apologize about the issues shared and will continue working with our team to ensure that this is resolved. Thank you for choosing us, we apologize we were unable to provide a satisfactory experience while with us

Thank you so much for your support of this property. We truly appreciate your time and effort! Hope to see you again in the near future.

Dear AmandaWe are so sorry that you were not pleased with the room you reserved online. Your reservation was made for our Ocean Surf Economy Tower, which is the building you referred to. That was where your reservation was reserved. We offer several rate tiers to accommodate many budgets, your reservation was made for the economy building. My apologies for any confusion you may have had thinking the hotel altered your pre-paid reservations.

Dear Vijaya We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us

Dear JessicaThank you for taking the time to share a review, we appreciate your time and support. Looking forward to seeing you on your next visit to Miami.

Dear Valued GuestThank you for taking the time to share a review, we appreciate your time and support.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

Dear Valued GuestThank you for taking the time to share a review, we appreciate your time and support.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

Dear Valued GuestThank you for taking the time to share a review, we appreciate your time and support.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

Thank you for sharing your experience with us. Our team is committed to providing a value based option directly on the Beautiful Miami Beach. The room reserved was in our economic building as advertised. I’m sorry that we were unable to provide a satisfactory experience for you

As a team we apologize for any inconvenience. Our property is currently in the direct path of Miami Beach renovation. We do have this event posted on our website to alert guests.

Thank you for your time and support of our Beach Front property. We appreciate your feedback and will work with Housekeeping on an updated schedule to offer more flexibility

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

Thank you for sharing your experience with us. We will look into this issue further Based on your feedback.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

Thank you for your feedback and opportunity to respond. Rest assured the properties are not being torn down. The City of Miami has launched an impressive Beach improvement plan, which sadly does involve working in front of our property. I’m so sorry that this happened while staying at our property

Dear TheresaI am so sorry to learn of your experience while staying with us. I do understand that the construction being done by the city of Miami is disappointing.I looked into your reservation to confirm the reservation and building booked. Your reservation was made for our economy building. This building is a basic room with limited amenities. Rest assured, the buildings are strong and are not scheduled for demolition.

Dear Valued GuestThank you for taking the time to share a review, we appreciate your time and support.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.

Our team truly apologies for this experience. The city scape improvement is being done by the City of Miami to improve the community. We do understand your disappointment and invite you back to see us once the project is completed.

We sincerely apologize for the inability to create a better experience while staying with us. We are an independent property on the beach allowing guests to focus on the beauty of the beach on a budget, we offer limited amanitas. I'm sorry we failed to meet your expectations while staying with us.