ビーチの近く、サンラウンジャー、ビーチタオル

バークレー ショア ホテルの口コミ

4 out of 5
バークレー ショア ホテル
1610 Collins Avenue, Miami Beach, FL

口コミ

8.6

非常に良い

評価 10 - 1298 件の口コミ中 734 件が非常に良い" "
評価 8 - 1298 件の口コミ中 311 件が良い" "
評価 6 - 1298 件の口コミ中 134 件が普通" "
評価 4 - 1298 件の口コミ中 56 件が不満" "
評価 2 - 1298 件の口コミ中 63 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Kazunari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 6 泊滞在
Guest Service Teamからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Kazunari,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind ratings.We can't wait to welcome you back soon!

10/10 (非常に良い)

Kenta

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 4 月に 2 泊滞在
Paola Cordoba. General manager からの返信 (投稿日 : 2022 年 4 月 15 日)
Hello, Kenta! Thank you for your 10/10 review! We are thrilled to know that you had an excellent experience. We hope to be able to welcome you back soon.

8/10 (良い)

Chris、Brampton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely place, the gym was a bit questionable tho
2024 年 5 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Chris,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

2/10 (非常に不満)

Ahdenah

Beware… This hotel charged me $180 for make up on the pillow case I was laying on.
2024 年 4 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Ahdenah,We hope you enjoyed your stay at Berkeley Shore Hotel. It was a pleasure to have you as our guest.As our team noted that the linen in your room was damaged. As this type of damage goes beyond normal wear and tear, we must unfortunately apply a charge to cover the cost of replacement. We understand that this might come as an unexpected inconvenience, and we appreciate your understanding in this matter. If you have any questions or concerns, please do not hesitate to contact us.Thank you for your cooperation and for choosing Berkeley Shore Hotel. We hope to welcome you back in the future.

8/10 (良い)

Shinuo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Shinuo,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 (非常に良い)

Yella

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like staying at the Berkeley Shore when I’m in Miami. I feel like I’m staying with friends. It’s small with quick easy access to your room the bar the pool or the restaurant. The neighborhood feel safe and there are excellent dining options just a few blocks away. Rooms are clean and comfortable
2024 年 5 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Yella,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

10/10 (非常に良い)

Fatimah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Yes
2024 年 5 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Fatimah,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location, uniqueness and staff really make this hotel special! Special! My mom and I had a great time and the beach was so easy to access. They have towels for you at the front desk but they also have towels for you at the beach as well as beach chairs. It was just all so convenient and to be able to come back and go to the pool at the end of the afternoon and take a walk to dinner made our trip to Miami wonderful. Thank you so much!
2024 年 5 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Maria,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of Berkeley Shore Hotel. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 (良い)

DeArndra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear DeArndra,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

6/10 (普通)

Elyse

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Much noise at night. Walls very thin. Around 3 am, someone slammed a door and I thought it was in my room. We could hear people talking
2024 年 5 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Elyse,Thank you for staying with us at Berkeley Shore Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Berkeley Shore Hotel. in the near future.

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2024 年 5 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Stephanie,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 (非常に良い)

Addison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our stay! So close to the beach and nice shops!!
2024 年 5 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Addison,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

2/10 (非常に不満)

SHANECA

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The customer service from the manager Giovanni was rude and the staff followed. Nothing was explained at check in and an additional 300 deposit was requested upon check in. I told him that there was no notice when I booked, could he show me or he should be aware of the fact it is not mentioned when booking. He refused to show me and continued refuse to look at me when I was speaking. The room was not what I expected. The room smelled from the sewage and there were no robs as promised on the booking. The staff went in our room without our consent and when I asked why this was not explained during check in the manager again refused to look at me and provide us with simple explanation. If you are a person that likes good customer do not stay here.
2024 年 5 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Shaneca,We are writing to you today with a sincere and heartfelt apology for the negative experience you had with our staff during your recent stay at Berkeley Shore Hotel. It deeply pains us to learn that our team's conduct fell short of the high standards of service and professionalism that we strive to uphold.Please accept our sincerest apologies for any inconvenience, frustration, or discomfort you may have experienced as a result of our staff's behavior. This is not indicative of the level of service we aim to provide, and we understand the impact it can have on your overall experience.We want to assure you that we take your feedback very seriously, and we are taking immediate steps to address the issue internally. We will be conducting thorough training sessions and providing additional support to our staff to ensure that incidents like this do not occur in the future. We request you to please rest assured as the incidental holds are released upon check out, depending on your bank, this pending hold usually takes 5-7 business days if domestic, and 10-15 if international.Once again, We apologize for the disappointment and frustration you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.Thank you for bringing this matter to our attention and for giving us the opportunity to address it.

10/10 (非常に良い)

Armando

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo bien excepto el restaurante.
2024 年 5 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Armando,Thank you for staying with us at Berkeley Shore Hotel. and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re- Berkeley Shore Hotel in the near future.

10/10 (非常に良い)

Tranerious

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 5 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 (良い)

Tammy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There was very little storage space for our items
2024 年 5 月に 4 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Tammy,Thank you for staying with us at Berkeley Shore Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

6/10 (普通)

Monique

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The restaurant staff was great
2024 年 5 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Monique,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 (非常に良い)

Natalia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super buen lugar para quedarse, no tengo ninguna queja del lugar , lo recomiendo ampliamente
2024 年 5 月に 7 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Natalia,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of Berkeley Shore Hotel. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 (普通)

Akeisha

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Staff was excellent, but unfortunately I found a big water bug crawling on the bed which freaked me out.
2024 年 5 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Akeisha,Thank you for staying with us at Berkeley Shore Hotel. We thank you for your feedback and your kind comments. I apologize for the inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the pleasure of welcoming you back soon.

8/10 (良い)

Bonnie

2024 年 5 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Bonnie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 (非常に良い)

Fabiola

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had to make a reservation at the last minute and it was very easy. I felt very comfortable and Victor had excellent attention. Beautiful view, perfect room and excellent amenities. The restaurant has a great ambiance.
2024 年 5 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Fabiola,We wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay with us at Berkeley Shore Hotel Your kind words have truly brightened our day and have been shared with the entire team here at the hotel.We must say, your recognition of the exceptional service provided by our staff members, Victor fills us with immense pride and joy. They are truly dedicated individuals who go above and beyond to ensure that each guest has a memorable and enjoyable experience during their stay.Once again, thank you for your valuable feedback and for recognizing the hard work and dedication of our team members. It's guests like you who inspire us to continually strive for excellence.Should your travels bring you back here, please do not hesitate to reach out. We would be honored to welcome you back to Berkeley Shore Hotel for another exceptional stay.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good.
2024 年 5 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Michael,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

6/10 (普通)

Jazlin

良かった点 : スタッフとサービス
気になった点 : 清潔度
Great location. The room wasn’t that clean. It was “standard” clean from afar but there were stains on the floor, bed, towels, and on the walls. There were also hard water marks on the shower head along with mold. The sink was also dirty around the handles, on the counter, and on the faucet. The room smelled and felt very damp. Face to face with other guests when looking out the window. You can see them and they can see you. Mid-wall windows and very limited TV options. The surfaces in the room were also very scratched up and looked worn.
2024 年 5 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jazlin,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

6/10 (普通)

SANDY

It was okay
2024 年 5 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Sandy,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

6/10 (普通)

Christina

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Christina,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

10/10 (非常に良い)

Gordana、Bronx

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel, I always stay there when in Miami!
2024 年 5 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Gordana,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 (良い)

Jamie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Jamie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 (非常に良い)

Sofia Marie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location right in the middle of South beach with many restaurants and beach within walking distance
2024 年 4 月に 4 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Sofia,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

8/10 (良い)

MUNIRHUSEIN

2024 年 4 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Munirhusein,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 (非常に良い)

Elise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the beach access w/ chairs & towels ready for you! The pool on rooftop was very nice as well. The restaurant had very good food for reasonable prices. I will be back!
2024 年 4 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Elise,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

8/10 (良い)

David

2024 年 5 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear David,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 (非常に良い)

Karine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very helpful, clean pool. To enter to hotel you have to go true restaurant, which I don't like it. And if you go to the beach, imagine you are going to your room wet between people sitting at restaurant and eating. Only two people can use beach bed at a same time from same room. I was with my family (4 people), and we couldn'd be in same spot same time at beach. I didn't like it.
2024 年 4 月に 4 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Karine,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

10/10 (非常に良い)

Alicia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Alicia,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 (良い)

Emilee

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The property was beautiful, clean, well kept and in a great location. The service needs some improvement. We arrived very early after a cruise (around 10am) check in wasn’t until 4pm. We were told we would get a call when it was ready. At 3pm we saw others getting checked in. We asked for the 3rd time at 3:40 if our room was ready and they said oh yeah it’s been ready but we never got a call and we were waiting in the lobby. They didn’t bother to let us know it was ready even though we were obviously exhausted and waiting right in front of them. Finally got keys and went to the room and there were maintenance men fixing a leak in the sink. Had to wait even longer. The maintenance men did apologize and brought us a free bottle of wine for the inconvenience. The front desk staff could use some customer service training. Otherwise the property was great, the restaurant had good food, the room had nice upgrades, especially loved the shower.
2024 年 4 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Emilee,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

6/10 (普通)

Bruce

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 4 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Bruce,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

10/10 (非常に良い)

Elisa

良かった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Elisa,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 (良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Aamir Hayatからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Andrea,Thank you for your review! We can't wait to welcome you back soon!Regards,Guest Service Team

8/10 (良い)

Benjamin、München

2024 年 4 月に 5 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Benjamin,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 (良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel in a great location of south beach! 5 minute walk from the beach where you have 2 complementary chairs reserved for you, but umbrellas must be rented (27$ usd/day). The hotel itself is nice, clean and looked quite similar to the pictures. Only con really was our room was on the first floor which was quite noisy. You can hear other guests walking and talking in the hallway. Other than that, good location and very friendly staff :)
2024 年 4 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Maria,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

2/10 (非常に不満)

Yaleiky

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
The stay was great however we got overcharged. We were able to talk to one of the staff and she was able to send me the right receipt they never take off the wrong charge out of my account. I been calling the staff and they keep sending me to different people to this day.
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Yaleiky,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us. We request you to please write us our reservation team to have this further investigated and resolved on priority.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

10/10 (非常に良い)

Lauren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location and amenities
2024 年 4 月に 4 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Lauren,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 (非常に良い)

domenico、barletta

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ottima posizione. Buon rapporto qualità prezzo. Pulito. Personale gentile. Ci torneremo
2024 年 4 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Domenico,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

8/10 (良い)

Dilshod

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was good and friendly stuff
2024 年 4 月に 3 泊滞在
Guest Services Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you so much, We appreciate your feedback!

10/10 (非常に良い)

Pierre、St-Felix-D Otis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très près de Lincoln road et de la plage
2024 年 4 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Pierre,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

4/10 (不満)

Salvador

気になった点 : 施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Salvador,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

8/10 (良い)

Tamyra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
N/a
2024 年 4 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Tamyra,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 (良い)

Enes

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Top Lage!!
2024 年 4 月に 8 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Enes,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 (非常に良い)

Caroline

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
Location was outstanding! The restaurant option is nice and convenient! I would come back!
2024 年 4 月に 4 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Caroline,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 (良い)

Julie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location.
2024 年 4 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Julie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 (非常に良い)

Sam

2024 年 4 月に 4 泊滞在
Guest Service Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Sam,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.