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アクアリーナ リゾート & レジデンシズ オン ザ ビーチの口コミ

5 out of 5
アクアリーナ リゾート & レジデンシズ オン ザ ビーチ
17875 Collins Ave, Sunny Isles Beach, FL

口コミ

9.6

最高に素晴らしい

評価 10 - 485 件の口コミ中 424 件が非常に良い" "
評価 8 - 485 件の口コミ中 29 件が良い" "
評価 6 - 485 件の口コミ中 22 件が普通" "
評価 4 - 485 件の口コミ中 3 件が不満" "
評価 2 - 485 件の口コミ中 7 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.4/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

6/10 (普通)

ELIZABETH、CUTCHOGUE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is not one of the best beach properties in the country I think they paid to get that rating. Food is sub par
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Brenda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Celebrated b-day and Mother’s Day here. Nothing short of amazing. Highly recommend!
2024 年 5 月に 4 泊滞在
Victoriaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Brenda,Thank you kindly for your feedback! It was a true pleasure to host you for such special occasions and we were so delighted to know that you had an enjoyable time! We truly hope to have an opportunity to welcome you back for many more occasions in the future!Warm Regards,Victoria BilenkoDirector of Guest Experiences

10/10 (非常に良い)

Kayla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely for family
2024 年 5 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Kayla,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating and wonderful feedback is very much appreciated. We look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Daphne

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

ilir

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear ilir,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating is very much appreciated. We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Ashan

良かった点 : 清潔度
2024 年 4 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Ashan,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

10/10 (非常に良い)

Tatyana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Tatyana,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Alexey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Every things was good
2024 年 4 月に 2 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Alexey,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Shelia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Karen at the front desk was amazing, Victor and Jamie at breakfast were so awesome , all of the staff was so great Ethen on the beach was so kind also
2024 年 3 月に 4 泊滞在
Natalia Ustinovからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Shelia, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate you taking the time to highlight our wonderful team members that pampered you the Acqualina way, in particular Karen, Victor, Jamie, and Ethan! We hope to you welcome you back for many future stays! Kind Regards, Natalia Ustinov Guest Experience Ambassador

10/10 (非常に良い)

Carmela、Providenciales

2024 年 2 月に 4 泊滞在
Director of Guest Experiencesからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Carmela, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We deeply appreciate your 5-star rating and hope to have the opportunity to welcome you back for many future stays! Kind Regards, Victoria Bilenko

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
amazing
2024 年 2 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear John,Thank you for choosing to say at Acqualina Resort and Residences on the Beach. Your feedback is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Joseph

出張
Great property
Appreciated the upgrade on 1/2 rooms. We will be back
2024 年 1 月に 2 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and are happy to know that you were happily accommodated with the room upgrade. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

2/10 (非常に不満)

Brian

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really bad hotel— not a luxury experience.
I’ve stayed here once before and thought it was great but this trip changed my mind. I wouldn’t stay there again and would not recommend it. The room conditions were terrible— the shower didn’t work and they took 4 hours to fix it rather than move me (even though I asked) and while they “fixed it” the water was shut off to the entire room so the kitchen, powder room etc were unusable. Multiple lights in the room didn’t work; one of the telephones didn’t work; one of the TVs didn’t work. They really do not have a professional operation unfortunately. And the staff, including the manager, were not helpful at all when these problems were respectfully brought to their attention. It’s ok though, I just won’t stay there again.
2024 年 1 月に 5 泊滞在
Adlija Diazからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Brian,Thank you so much for taking the time to share your experience with us. It is only through your feedback that we are able to identify areas for improvement. We were disheartened to read your review, and we have taken your feedback to heart. We have implemented immediate action to improve on the existing. We still hope to have the opportunity to be able to welcome you back in the near future.Warm Regards,

10/10 (非常に良い)

MagDalena

2024 年 1 月に 2 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Magdalena,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

RAPHAELA

出張, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Raphaela,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

6/10 (普通)

DECKEL

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Beautiful property with some issues
We stayed for one night with our baby. Beautiful rooms and a really nice arrival gift waited for us upon check in. Hotel restaurants are also quite nice. Few things weren’t great, however. We were given a 6th floor room and had a view of a balcony below us. Not a big deal, but it was really disappointing to have a construction crew start working on that balcony at 7am. The hotel knew we had a baby with us (they provided a crib) so I’d expect a true luxury resort to think ahead and not put us in a room that’ll be loud early in the morning. Aside from that, the room was generally loud - we could hear the HVAC unit humming all night. Not sure if that’s true for every room or just ours. One small additional detail - typically at a luxury hotel, someone helps you with your bags as soon as your car pulls up. We were only helped after checking in. Not a huge deal, but didn’t feel like a true luxury resort.
2023 年 12 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Deckel,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us; therefore, your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warm Regards,Adlija Diaz

10/10 (非常に良い)

FAHEED

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Faheed,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Jimmy

2023 年 11 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 18 日)
Dear Jimmy,We thank you for you review and for choosing to stay at Acqualina Resort and Residences on the Beach. We look forward to welcoming you for future stays.Kind Regards,Adlija Diaz

10/10 (非常に良い)

Denis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Denis,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Arkady

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No reason to stay anywhere else.
Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Arkady,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Thank you for your 5-star review and we look forward to welcoming you back for future stays!Warm Regards,Adlija Diaz

10/10 (非常に良い)

Galina

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfect
2023 年 10 月に 5 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear Galina,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Ricardo

2023 年 10 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Ricardo,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Olga

出張, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love their service they clean room twice a day. It’s a very high end hotel definitely recommend.
2023 年 10 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear Olga,Thank you for your 5-star review! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Roie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing service and all around
2023 年 10 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear Roie,Thank you for your review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Stephen,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Olga

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The best service room beautiful, clean the cleaning room twice a day I would definitely will be back. Thank you so much.
2023 年 9 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Olga,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and highlighting our 5-star service! Looking forward to welcoming you back in the future!Kind Regards,

10/10 (非常に良い)

Jose

2023 年 9 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
Dear Jose,Thank you for your review! We look forward to welcoming you for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing staff. Great views. Awesome food. Incredible vibes.
2023 年 9 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Daniel,We wish to thank you for sharing your detailed feedback with us about your stay. We hope to have the opportunity to welcome you back in the near future. Kind Regards,Adlija Diaz

10/10 (非常に良い)

Armando

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent Hotel in all areas a five Star Servicing.
2023 年 9 月に 2 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Armando,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Julia

2023 年 9 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Julia,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Julia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All ok
2023 年 9 月に 1 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Julia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your review is very much appreciated, and we look forward to welcoming you for future stays!Kind Regards,Adlija DiazGuest Experience Manager

10/10 (非常に良い)

dereck、Trumbull

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean luxurious
2023 年 8 月に 2 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Dereck,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Peggie

2023 年 8 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Peggie,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Lesia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
WONDERFUL, beautiful property and beach! We were treated like royalty and wanted for nothing all week. The food was exceptional, the spa was fabulous, but the true stars were the people who work there. They were gracious, polite, kind, generous, and very helpful. The suite upgrade we received was beyond our dreams and made our 40th wedding anniversary celebration so special. Thank you!! Thank you!! We can’t wait to stay at Acqualina again.
2023 年 7 月に 4 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Lesia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay and 40th wedding anniversary was wonderful and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 7 月に 4 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Peter,We thank you for your 5-star review! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Suset

2023 年 7 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Suset,We thank you for 5-star review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

oleg

2023 年 6 月に 4 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 7 月 15 日)
Dear Oleg,Thank you for your 5 star review! We look forward to welcoming you back in the near future.Kind Regards,Adlija Diaz

10/10 (非常に良い)

JAVIER

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The best hotel
2023 年 6 月に 2 泊滞在
Adlija Diazからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Javier,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back in the near future!Kind Regards,Adlija DiazGuest Experience Manager

10/10 (非常に良い)

Juan、Santiago de Chile

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Creo que es por lejos el mejor Hotel en el que hemos estado en Estados Unidos Tienen un servicio al cliente excepcional
2023 年 6 月に 16 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Juan,Le agradecemos su estancia en Acqualina Resort! Gracias por tan maravillosos comentarios y esperamos darle la bienvenida de nuevo!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Susan

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed for 4 days Fri-Mon The hotel and the service was wonderful!!!!!! The restaurants at the hotel were really good also. Our stay was perfect.
2023 年 6 月に 3 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Susan,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay was perfect and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Robin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the best places we have ever stayed! We loved our room our service and our entire experience at this resort, from the moment we got there we were blown away with the amazing service we felt so acknowledged and welcomed there thank you to the entire staff. We will be back again soon.
2023 年 5 月に 2 泊滞在
Assistant Guest Experience Managerからの返信 (投稿日 : 2023 年 5 月 27 日)
Dear Robin,Thank you kindly for choosing to stay at Acqualina Resort! We are happy to know that your experience during your stay was amazing and appreciate you highlighting our Acqualina Dream makers. Looking forward to welcoming you back for future stays.Warmest Regards,Adlija Diaz

10/10 (非常に良い)

Mary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Acqualina exceeded all of our expectations. Service was amazing. During our time at the pool, Monica was very attentive to any request and she is so personable. Jorge at Costa Grill was fabulous as well. Dining options were fantastic and everything was delicious. The resort is impeccable and all of the amenities are well done. We will definitely return!
2023 年 5 月に 4 泊滞在
Director of Guest Experiences - Victoria Bilenkoからの返信 (投稿日 : 2023 年 5 月 21 日)
Dear Guest,Thank you kindly for your 5-star review! We were thrilled to learn that your stay with us was so enjoyable! Thank you also for highlighting our team members, in particular, Monica and Jorge. They were truly happy to receive your kind compliments!We hope we will have an opportunity to welcome you back in the near future!Warm Regards,

10/10 (非常に良い)

brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unbelievable service and attention to the guests.
2023 年 5 月に 4 泊滞在
Assistant Guest Experience Managerからの返信 (投稿日 : 2023 年 5 月 16 日)
Dear Brian,Thank you kindly for your review! We are happy to hear that you very much enjoyed your stay with us, starting with service from our staff and being detailed oriented with all guests. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
Adlija Diaz Assistant Guest Experience Managerからの返信 (投稿日 : 2023 年 5 月 10 日)
Dear Rebecca,We wish to thank you for your review! looking forward to welcoming you in the near future!

10/10 (非常に良い)

Juliano

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Service greatness
Service, service, service, this is the name of the game here!!! Impressed with everything… food, property, room, all great!
2023 年 5 月に 1 泊滞在
Assistant Guest Experience Managerからの返信 (投稿日 : 2023 年 5 月 10 日)
Dear Juliano,Your review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 (非常に良い)

Anders

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 3 泊滞在
Victoriaからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Andres,Thank you kindly for sharing your review! We hope to welcome you back in the near future!Warm Regards,Victoria BilenkoDirector of Guest Experiences

10/10 (非常に良い)

Stephanie Ainsley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 3 月に 3 泊滞在
Assistant Guest Experience Managerからの返信 (投稿日 : 2023 年 4 月 13 日)
Dear Stephanie Ainsley,Thank you for your 5 star review rating. We look forward to welcome you in the near future.Warm Regards,Adlija Diaz

6/10 (普通)

Aron

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
We recently stayed at Acqualina for 6 nights. We enjoyed our large room and bathroom and cleanliness of the entire hotel. The pools were nice and had plenty of shaded and sunny seating. The food was great at Costa Grill, Ke Uh and buffet breakfast. The atmosphere was sleepy. We were often the only family in the pool. Beach and pool service start late and end early. Staff would be scrambling to set up chairs when we got to the beach at 9 and they’d be packing up around us while we were playing on the beach at 4. We’re not factoring this into our rating as it’s personal preference but if you’d like to be able to have a drink in your beach chair at 6 pm, this is not the place for you. Our biggest issue was with service. Everyone was friendly but the delivery was totally lacking. Employees would offer to set up beach chairs but never return. Multiple times, we asked for water at the beach but never got it. We rented a cabana for the day and only saw our server once. We asked for a menu and waited an hour to get it during the cabana rental. We went up to our room while our daughter napped and found the cabana packed up when we returned even though there was an hour left on our rental. We called the concierge to see if we could get a carseat and were promised a call back, but never got one. The list goes on and on. At times we felt like an Applebees is more attentive than this 5-star hotel. Each staff person was very nice so it seems like there is a management/systems issue.
Victoriaからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Guest,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us, therefore your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warmest Regards,Victoria BilenkoDirector of Guest Experiences

10/10 (非常に良い)

Rene

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 1 泊滞在
Assistant Guest Experience Managerからの返信 (投稿日 : 2023 年 4 月 1 日)
Dear Rene,We appreciate your review about Acqualina Resort. Looking forward to welcoming you in the near future!Warm Regards,Adlija Diaz